New York Central Mutual Insurance Company, a property & casualty insurance company established in 1899 and still owned by the same family of the company founder, sells auto, home, mobile home, condo, rental property, umbrella liability, & tenants insurance only available in New York. The company is a major insurer of autos & homes in the Empire state. NY Central Mutual is one of the insurance companies recently included in the annual JD Power US Auto Insurance Customer Satisfaction Study, and it has been rated for the last three years. The JD Power study now consists of 11 separate regional studies, and includes more regional auto insurance companies, like New York Central Mutual.
When trying to evaluate an insurance company, you can find customer experiences regarding insurance companies on review & complaint Websites. But as many as 200 positive or negative reviews are not likely to be truly representative of a company with tens of thousands of customers (NY Central Mutual reports 476,000 policies in force on its Website). All insurance companies have unhappy customers writing complaints about them. In my experience, most customers satisfied with their home or auto insurance company are silent about it. Although no positive review can guarantee you will not have a negative experience, trusting negative reviews based on personal experiences will have you thinking all insurance companies are terrible. The truth is, when you look at complaint statistics & customer satisfaction surveys including the opinions of thousands of customers, some companies are definitely better or much worse than others.
I think my review of NY Central Mutual Insurance Company’s JD Power ratings & complaint statistics is more objective than your typical reviews, and more likely to reflect the actual experience of the majority of customers. As regular readers of my insurance company review blog should know, I’m a big fan of using the company scores from the JD Power insurance studies to measure customer satisfaction, but I think the power circle ratings (2-5 power circles) assigned to each company are often misleading, with both highly rated and lowest rated companies sometimes scoring very close to average. This review will analyze the scores behind the JD Power ratings for NY Central Mutual, look at the company’s complaint statistics for the past three years, to let you know if NY Central Mutual has a worse than average, average, or better than average complaint record, and give you other information, to help you decide if New York Central Mutual Insurance Company is a good or bad company to insure you. Continue reading