New York Car Insurance Reviews 2014: 20 Major Companies, their Complaint Records & Ratings

This review will show you the twenty companies insuring the most cars in New York, and ranking & rating them from best to worst, based on their national complaint statistics for 2011, 2012, and 2013, gathered by the National Association of Insurance Commissioners. Many people fail to check the complaint records of their car insurance companies, and are unaware of all the major companies selling car insurance in their state. The information I provide in this review not only helps you determine if your car insurance company has a good or bad customer complaint record, it helps you know about the other leading companies, so you can shop for lower rates and better service. Continue reading

New York Home Insurance Reviews 2014: 20 Major Companies & Their Three-Year Complaint Ratings

The home you own is most people’s biggest investment, so you want to make sure you protect it properly, by choosing the right coverage with a good homeowners insurance company, having a reputation for acceptable customer service, and a consistent history of maintaining a better than average complaint record each year. To accomplish this goal, you need to know the major companies offering home insurance in your state and their complaint information. This review will show you twenty major insurance companies insuring residential property in New York, and each company’s complaint ratings, based on home (homeowners/condo/renters/mobile home) insurance complaints filed with the New York insurance department for the last 3 years of 2010, 2011, 2012, & 2013. Continue reading

New York Auto Insurance Reviews 2013: The 20 Largest Companies & their NY State Complaint Records & Rankings

This review will show you the twenty largest companies insuring private passenger vehicles in New York, ranking them from best to worst, based on their number of upheld complaints filed with the New York State Department of Financial Services. Most consumers fail to check the complaint records of their insurance companies, and are unaware of all the major auto insurance companies in their state. The information I provide in this review not only helps you evaluate your auto insurance company, it helps you know about the other leading companies, so you can shop for lower rates and better service. I update this review or write a new review with the latest complaint statistics each year, so bookmark or place my website in your favorites! Continue reading

New York Home Insurance Reviews: Complaint Ratings for 46 Top Companies

Does your home insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Can you be sure your company if good or bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide 2010 complaint ratings for the 46 biggest (by New York market share) homeowners insurance companies in New York.(Accurate 2011 data is not available yet). Know the best & worst companies.

I’m always blogging to help you get the best policies and prices for auto, home, & life insurance, so bookmark or place my website in your favorites!

Fortunately, many New York home insurance companies have great complaint records, and my list will help you avoid the mediocre ones.

It’s important to choose an homeowners insurance company with a good complaint record, but the most important reason you must shop your homeowners insurance is to get the proper insurance coverage.

You need to adequately protect the biggest asset you own — your home — and unlike auto insurance, home insurance coverage options can be VERY different among insurance companies.

You need to have enough coverage to rebuild your home. But some insurance companies have options to rebuild no matter what it may cost, and other home insurance companies pay only your policy limit, or up to 120% of your coverage amount.

It is important to have the guarantee to rebuild no matter the cost, because when large losses occur, most homes are determined to be under-insured, and don’t have nearly enough insurance to rebuild their homes.

Some homeowners insurance companies will cover the sometimes substantial costs involved to comply with building codes and demolition laws. Other insurance companies do not cover it, or offer only a token amount of coverage. Some insurance companies cover water back up from sewers & drains, others do not cover it.

Most people never have a large claim like a house fire or a large lawsuit, but those people who do have a claim, often realize they made a mistake by not shopping to buy the coverage they really need. Don’t be one of those people, and shop for the right coverage for you.

You should shop your homeowners insurance every year, as you should with your auto insurance. Check the rates and coverage of ALL the leading homeowners insurance companies, so you can get the best combination of cost, coverage, and customer service. Agents who know how coverage differs among homeowners insurance companies will be a great source of information to you.

The New York Department of Financial Services website, and my website, are the sources of information used in this blog post about market share & complaint information.

New York does not have any complaint data available regarding New York home insurance companies. I use the national complaint ratio for each homeowners insurance company on my list, from the National Association of Insurance Commissioners website, as referenced on my website (see the link below). I devised a letter grade system, based on the national complaint ratios, to make it easy to tell if an insurance company has a better than average or worse than average complaint record.

Here is how my grading system works:

A+ = Insurance companies with complaints 25% or less than the average insurance company.

A = Insurance companies with complaints 50% or less than the average insurance company.

B = Insurance companies with complaints 90% or less than the average insurance company.

C = Insurance companies with complaints from 90% to 110% of the average insurance company.

D = Insurance companies with complaints from 110% to 200% of the average insurance company.

F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!

Consider these grades, along with price and other factors (as listed on my website), when choosing an homeowners insurance company.

Insurance companies frequently have several subsidiary insurance companies. For example, Nationwide & USAA have 3 subsidiary companies on this list. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.

46 NY Homeowners Insurance Companies Rated by 2010 National Complaints (listed alphabetically)

Adirondack Insurance Exchange = A+ (.16)

Allstate Indemnity Company = A (.38)

American Automobile Insurance Company = A+ (.10)

American Insurance Company (A Firemans Fund company) = A (.27)

Amica Mutual Insurance Company  = A (.32)

Automobile Insurance Company of Hartford, CT ( A Travelers company) = B+ (.56)

Bankers Standard Insurance Company = A+ (.07)

Castlepoint Insurance Company = A (.26)

Charter Oak Fire Insurance Company (a Travelers company) = A (.47)

Chartis Property Casualty Company (an AIG company) = A+(.12)

Chubb Indemnity Insurance Company = A+ (.17)

Citizen’s Insurance Company of America (an Hanover company) = A+ (.11)

Encompass Indemnity Company = B (.74)

Encompass Insurance Company of America  = C (.90)

Erie Insurance Company = A (.32)

Farmington Casualty Company (a Travelers company) = A (.29)

Fireman’s Fund Insurance Company = A (.29)

First Liberty Insurance Corp. = A ( .32)

Great Northern Insurance Company (a Chubb company) = A+ (.22)

Hanover Insurance Company = D (1.23)

Homesite Insurance Company of New York = A+ (No complaints)

Interboro Insurance Company  = A (.47)

Kemper Independence Insurance Company = A (.25)

Liberty Insurance Corp. ( a Liberty Mutual company)  = B (.54)

Massachusetts Bay Insurance Company (an Hanover company) = A (.27)

Merrimack Mutual Fire Insurance Company  = A (.46)

Metropolitan Property & Casualty Insurance Company (a Metlife company) = B (.59)

Nationwide Mutual Fire Insurance Company = B ( .76)

Nationwide Property & Casualty Insurance Company  = C+ (.90)

New York Central Mutual Fire Insurance Company = A+ (.06)

NGM Insurance Company = B (.78)

Pacific Indemnity Company (a Chubb company) = A+ (.13)

Peerless Insurance Company = B (.72)

Preferred Mutual Insurance Company  = B (.79)

Security Mutual Insurance Company = A (.37)

Sentinel Insurance Company LTD (an Hartford company) = C (.98)

State Farm Fire & Casualty Insurance Company = A (.44)

Sterling Insurance Company = A+ (No complaints)

Tower Insurance Company of New York = B+ (.55)

TRAVCO Insurance Company (a Travelers company) = A (.44)

Tri-state Consumer Insurance Company  = D (1.48)

Unitrin Auto & Home Insurance Company = C – (1.07)

Unitrin Preferred Insurance Company LTD  = A+ (No complaints)

USAA = A (.28)

USAA Casualty Insurance Company = A (.30)

Vigilant Insurance Company (a Chubb company) = A (.27)

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New York Auto Insurance Reviews: Best & Worst Complaint Ratings for 10 Top Companies

Does your auto insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Can you be certain your company is good or bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for the 10 biggest (by New York market share) auto insurance companies, and rank them from best to worst based on their 2010 complaint record.(Accurate 2011 data not available yet)

I’m always blogging to help you get the best policies and prices for auto, home, & life insurance, so bookmark or place my website in your favorites!

The New York Department of Financial Services website, and my own website, are the sources of my information about market share & complaint information.

New York lists 2011 complaint ratios, but the complaint information is from 2010. The New York complaint ratios compare the number of each auto insurance company’s upheld complaints as a percentage of the average of its last 2 year’s New York auto insurance premium.

Calculating the NY complaint ratio in this way helps you compare a large auto insurance company with a smaller auto insurance company — the company with the lower number for its complaint ratio has less complaints. The New York complaint ratio allows you to compare two insurance companies, but unlike the national complaint ratios I use on my website, you can’t use the New York complaint ratio to tell whether one insurance company has a better than average, or worse than average complaint ratio. The insurance company ranked number one has a better complaint record than the insurance company ranked number ten, but you can’t tell if the car insurance company ranked number 10 has a worse than average complaint record.

Therefore, in addition to ranking the ten largest auto insurers in New York, from best to worst, by their New York complaint ratios, I use my letter grade system, based on each car insurance company’s national complaint ratio listed on my website (see the link below), to make it easy to tell if an insurance company has a better than average or worse than average complaint record.

I also list a few large car insurance companies which you may want to avoid, based on their complaint records. I will also note a few auto insurance companies with very good complaint records.

Here is my grading system explained:

A+ = Insurance companies with complaints 25% or less than the average insurance company.

A = Insurance companies with complaints 50% or less than the average insurance company.

B = Insurance companies with complaints 90% or less than the average insurance company.

C = Insurance companies with complaints from 90% to 110% of the average insurance company.

D = Insurance companies with complaints from 110% to 200% of the average insurance company.

F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!

Consider these grades, along with price and other factors (as listed on my website), when choosing an auto insurance company.

Insurance companies frequently have several subsidiary auto insurance companies. For example, GEICO has 3 subsidiary companies on this list. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.

10 Largest Auto Insurance Companies in New York Ranked from Best to Worst by their 2010 New York Complaint Ratings

1. New York Central Mutual Fire Insurance Company = A+ (.0130)

2. Geico General Insurance Company = B+ (.0156)

3. Progressive Northern Insurance Company = B+ (.0225)

4. Geico Indemnity Company = B (.0227)

5. Government Employees Insurance Company (a GEICO company)= A (.0336)

6. State Farm Mutual Automobile Insurance Company = A (.0361)

7. Allstate Property & Casualty Insurance Company = B+ (.0475)

8. Travelers Home & Marine Insurance Company = B+ (.0504)

9. Liberty Mutual Fire Insurance Company = B+ (.0547)

10. Allstate Insurance Company = C (.1423) (Notice how high the number is for the New York complaint ratio, in relation to the other 9 ranked insurance companies. This Allstate insurance subsidiary has 140 upheld complaints in 2010, which stands out at as an alarming signal.)

Major Auto Insurance Companies in New York with Poor Complaint Records

Allstate Insurance Company = C (.1423) (As noted above in number 10).

 Allstate Indemnity Company = B (1.2310) (The national complaint ratio, as represented by the letter grade is okay, but the New York complaint ratio indicates this is another Allstate subsidiary having problems in New York.

Country-Wide Insurance Company = D (NAIC 1.30) (.3643)

AutoOne Insurance Company = F (NAIC 3.88) (.2474)

Esurance Insurance Company = D (.1998)

Permanent General Assurance Corp. (The General auto insurance) = F (NAIC 2.62) (.8171)

Auto Insurance Companies in New York with the Best Complaint Records

Erie Insurance Company = A+ (No 2010 auto insurance complaints in New York).

New York Central Mutual Fire Insurance Company  = A+ (NAIC .08) (.0130)

Kemper Independence Insurance Company = B (1.33) (No 2010 auto insurance complaints in New York).

Nationwide Mutual Insurance Company = B+ (.0081)

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