The annual JD Power auto & home insurance customer satisfaction & claims satisfaction studies are great tools for insurance shoppers to measure an insurance company’s claims & customer service, but people make the mistake of weighing its power circle ratings too much. You may think a 4 power circle rated company (better than most) is a much better company, and companies with the lowest power circle rating of 2 power circles (the rest), provide poor service, but when you look at the numerical score many of these companies received, they are actually not much better or worse than average. However, some companies do outperform others, while some low scoring companies are far below average. Today’s blog post reviews the raw scores and ratings for the 19 major insurance companies included in the recent JD Power 2013 Property Claims Satisfaction Study for homeowners insurance, released earlier this month. I’ll compare this year’s scores with last years scores, and point out the companies really earning their high or low ratings. Continue reading →