This review analyzes & ranks the home insurance companies selling the most new home insurance policies in Florida by their number of annual complaints each year from 2009 to 2014, based on data last updated by Florida state for the quarter ending 12/31/2014. As any Florida homeowner should know, many of the large national insurance companies no longer sell new home insurance policies in the state.
Knowing which companies are currently selling the most policies, can not only help you find the companies selling Florida home insurance, but might indicate the companies with competitive rates for you. Be sure to read my summary at the end of this review to find out how to get the best home, condo, or mobile home insurance you can & save money!
I rank these companies from best to worst by their homeowners insurance complaint history, as determined by complaints filed against them by Florida home insurance customers & claimants, with the Florida Office of Insurance Regulation for 2009, 2010, 2011, 2012, 2013 & 2014. Common reasons for filing complaints are because of denials, delays, or inadequate payments of claims. Looking at your homeowners insurance company’s multiple year complaint record, compared to its competitors, can help you decide if your homeowners, condominium, mobile home, or renters insurance company is more likely to provide fair claims handling and customer service when you need it, or if other property insurance companies may be a better choice for you.
My website reviews the major auto & home insurance companies in the USA, but many of these large national companies do not sell home insurance in Florida. JD Power & AM Best do not rate many of the major companies selling property insurance in Florida, so reviewing a company’s complaint statistics is an important way to determine if an insurance company is likely to provide acceptable or poor service.
Florida Insurance Companies selling the Most Home Insurance Policies Ranked from Best to Worst by their Complaint Record
All home insurance companies DO NOT necessarily provide the same coverage, so you want to consider the coverage each company provides, in addition to its price, service, & complaint record, when selecting a company. I recommend talking to as many agents and companies as you can, and use their expertise to tell you the pros & cons of any company’s home insurance policy, before deciding on a company. Don’t rely on only one company’s or agent’s opinion. When more than one agent or company is telling you the same thing, the information is more likely to be accurate. When discussing coverage, a good agent can show you the policy language indicating how the coverage works.
About the information in this review
The Florida Office of Insurance Regulation website is the source of my information about the home insurance companies in this review, and each company’s complaint statistics. Florida has revised how it presents home insurance complaint statistics, since my last Florida home insurance review I wrote in 2012.
To adjust for different size companies, Florida provides the number of policies per complaint. This is because a company insuring twice as many Florida homes as another company, is more likely to have more complaints than a smaller company, due to its larger customer base, but its number of policies per complaint may be lower than the company with less policies.
For example, Company X (600,000 policies) has twice as many home insurance policies as Company Y (300,000 policies). Company X has 200 home insurance complaints and Company Y had 150 home insurance complaints in 2013. Although Company X has a higher number of complaints, it has 1 complaint per 3,000 policies (1:3,000) and Company Y has 1 complaint per 2,000 policies (1:2,000), giving Company X the better complaint record.
In reviewing these home insurance complaint statistics, the higher the number of policies per complaint, the better the complaint record is for the company. Don’t worry about keeping track of the math, because I rank the companies from best to worst complaint record, and I’ll point out which companies are performing much better or much worse than the other companies.
Although the companies are ranked from best to worst, sometimes there is not too much of a difference in their most recent three year FL homeowners insurance complaint record, or the company with the better complaint record is debatable. You can see the data and decide for yourself, but to make it easier for you to compare companies, I group companies with similar complaint records into tier groups. Tiers 1 through 8 are from best to worst.
Insurance companies often have several subsidiary companies selling home insurance, with different rates & eligibility requirements to qualify for each subsidiary. Be sure to know the exact name of the company quoting or insuring your property, so you can check its correct home insurance complaint record. For example, Tower Hill Select Insurance Company has a different complaint record than Tower Hill Signature Insurance Company.
Florida Homeowners Insurance Company Financial Solvency & Financial Strength or Stability Ratings
Due to the risk of very high claims costs from catastrophic losses caused by extreme weather like hurricanes, the Florida homeowners insurance subsidiaries of even financially strong companies like State Farm, often have lower than an “A-” Financial Strength Rating from AM Best, and many of Florida’s major insurers of homes are small companies not rated by AM Best at all. Several Florida home insurers have become insolvent in recent years, even in the absence of a major hurricane causing damage in the state for the last 9 years.
Sunshine State Insurance Company was the 24th biggest seller of residential property insurance, in the quarter ending 9/30/2013, but became financially insolvent in 2014. Sunshine State Insurance Company customers were assumed by Heritage Property & Casualty Insurance Company, but the last thing you want is trying to settle a claim with an insolvent company, even if another company is taking over their policies and claims obligations.
It’s hard to find financially strong Florida homeowners insurance companies & qualify for coverage. Florida property owners may have to settle for the most financially strong company willing to insure their property. In this review, I note whether a company is rated by AM Best for financial strength & the meaning of its rating. Before choosing an insurance company to insure your Florida home, I strongly recommend you read my blog post about reviewing Florida home insurance companies for financial strength, stability, & solvency.
The Best & Worst Homeowners Insurance Companies in Florida Ranked by Complaints
Be sure to read my summary at the end of this review to find out how to get the best homeowners insurance you can & save money!
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The two companies below have the best Florida home insurance complaint histories among the 28 companies in this review by far. If either of these two companies are available to you, they may be a good choice for you, but you want to consider other factors, as well as a company’s complaint record.
For example, American Modern sells specialty property insurance in many states, to people or homes not usually qualifying for standard home insurance, with limited coverage. Before choosing American Modern (this is good advice before choosing any home insurance company), you want to make sure the coverage is adequate for your needs.
Depending on the characteristics of your home, where in Florida it’s located, or other considerations, the top two companies may not be available to you. This is true of all Florida home insurance companies, except the insurer of last resort, Citizen’s Property Insurance Corporation. Use this list of companies to find the company willing to insure your property, offering the right coverage for you, with the best home insurance complaint record.
1. FIRST AMERICAN PROPERTY & CASUALTY INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = No complaints in 2014
2013 Florida Home Insurance Complaint Ratio = No complaints in 2013
2012 Florida Home Insurance Complaint Ratio = 1:10,589
2011 Florida Home Insurance Complaint Ratio = No complaints in 2011
2010 Florida Home Insurance Complaint Ratio = 1:7,438
2009 Florida Home Insurance Complaint Ratio = No complaints in 2009
First American Property & Casualty Insurance Company was the 25th biggest seller of home insurance, in the quarter ending 12/31/2013, but is no longer among the top 25 companies selling the most homeowners insurance in Florida. First American Property & Casualty Insurance Company did increase its number of homeowners insurance policies in Florida from 12,171 at the end of 2013 to 13,558 policies by the end of 2014, so the company is still selling new homeowners insurance policies in FL.
Although First American Property & Casualty Insurance Company has the best Florida complaint record on this list, its complaint performance in states other Florida is usually higher than average.
First American Property & Casualty Insurance Company is one of the few insurance companies on this list rated by AM Best for financial strength. First American Property & Casualty Insurance Company had its AM Best Financial Strength Rating of “A” (Excellent) last affirmed on 7/24/2014, with a stable outlook, meaning no ratings upgrade or downgrade is expected for the company in the near future. “A” is the third highest AM Best financial strength rating. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
2. AMERICAN MODERN INSURANCE COMPANY OF FLORIDA, INC.
2014 Florida Home Insurance Complaint Ratio = 1:10,426
2013 Florida Home Insurance Complaint Ratio = 1:6,837
2012 Florida Home Insurance Complaint Ratio = 1:22,463
2011 Florida Home Insurance Complaint Ratio = 1:9,453
2010 Florida Home Insurance Complaint Ratio = 1:14,540
2009 Florida Home Insurance Complaint Ratio = Not Available
American Modern Insurance Company of Florida was the 9th biggest seller of home insurance, in the quarter ending 12/31/2014.
American Modern Insurance Company of Florida is a subsidiary company of American Modern Insurance Group selling homeowners in the state of Florida only. Other American Modern subsidiaries sell home, property, & specialty auto insurance in other states.
American Modern Insurance Company of Florida is one of the few insurance companies on this list rated by AM Best for financial strength. American Modern Insurance Company of Florida had its AM Best Financial Strength Rating of “A+” (Superior) last affirmed on 11/13/2014, with a stable outlook, meaning no ratings upgrade or downgrade is expected for the company in the near future. “A+” is the second highest AM Best financial strength rating. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
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3. ASI PREFERRED INSURANCE CORP.
2014 Florida Home Insurance Complaint Ratio = 1:7,287
2013 Florida Home Insurance Complaint Ratio = 1:4,136
2012 Florida Home Insurance Complaint Ratio = 1:3,226
2011 Florida Home Insurance Complaint Ratio = 1:4,646
2010 Florida Home Insurance Complaint Ratio = 1:6,937
2009 Florida Home Insurance Complaint Ratio = 1:18,732
ASI Preferred Insurance Corporation was the 11th largest seller of new home insurance policies in the quarter ending 12/31/14.
ASI Preferred Insurance Corporation is a subsidiary of American Strategic Insurance, a group of property insurance companies now owned by Progressive Insurance as its majority stockholder. ASI Preferred Insurance Corporation sells homeowners in the state of Florida only, Florida residents can see if they are eligible for ASI Preferred Insurance Corporation by contacting Progressive (see the ads at the top & bottom of this review to get quotes).
ASI Preferred Insurance Corporation is one of the few insurance companies on this list rated by AM Best for financial strength. ASI Preferred Insurance Corporation had its AM Best Financial Strength Rating of “A” (Excellent) last affirmed on 12/18/2014, with a stable outlook, meaning no ratings upgrade or downgrade is expected for the company in the near future. Its rating is currently under review due the the recent acquisition by Progressive becoming its majority stock holder. “A” is the third highest AM Best financial strength rating. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
4. UNITED SERVICES AUTOMOBILE ASSOCIATION
2014 Florida Home Insurance Complaint Ratio = 1:6,223
2013 Florida Home Insurance Complaint Ratio = 1:5,355
2012 Florida Home Insurance Complaint Ratio = 1:10,076
2011 Florida Home Insurance Complaint Ratio = 1:21,076
2010 Florida Home Insurance Complaint Ratio = 1:9,645
2009 Florida Home Insurance Complaint Ratio = 1:10,241
USAA CASUALTY INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,436
2013 Florida Home Insurance Complaint Ratio = 1:1,165
2012 Florida Home Insurance Complaint Ratio = 1:1,546
2011 Florida Home Insurance Complaint Ratio = 1:2,525
2010 Florida Home Insurance Complaint Ratio = 1:1,932
2009 Florida Home Insurance Complaint Ratio = 1:1,119
USAA GENERAL INDEMNITY COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:3,054
2013 Florida Home Insurance Complaint Ratio = 1:1,871
2012 Florida Home Insurance Complaint Ratio = 1:1,155
2011 Florida Home Insurance Complaint Ratio = No complaints
2010 Florida Home Insurance Complaint Ratio = 1:1,520
2009 Florida Home Insurance Complaint Ratio = 1:2,160
USAA was the 20th largest seller of new home insurance policies in the quarter ending 12/31/14, but the only USAA subsidiary, of the three USAA subsidiaries insuring homes in FL, increasing its number of homeowners insurance policies from 2013 to 2014, was USAA General Insurance Company. USAA is ranked by the performance of its subsidiary insuring the most Florida homes (far more than the other two subsidiaries), United Services Automobile Association.
USAA is available only to U.S. military members, honorably discharged veterans, and their immediate family members. If you are eligible for membership in USAA, you should definitely see if USAA will insure your home, since the company is very highly rated by JD Power for auto & homeowners insurance customer & claims satisfaction, and by AM Best for financial strength, where it has the highest AM Best Financial Strength Rating of “A++” (Superior).
USAA started selling homeowners insurance to insure Florida homes again in 2014, however, many property owners eligible to become members of USAA may find it hard for their home to qualify for USAA homeowners insurance due to its location or other factors.
5. AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA
2014 Florida Home Insurance Complaint Ratio = 1:5,017
2013 Florida Home Insurance Complaint Ratio = 1:3,647
2012 Florida Home Insurance Complaint Ratio = 1:3,870
2011 Florida Home Insurance Complaint Ratio = 1:4,394
2010 Florida Home Insurance Complaint Ratio = 1:4,310
2009 Florida Home Insurance Complaint Ratio = 1:3,128
American Bankers Insurance Company of Florida was the fourth largest seller of new home insurance policies in the quarter ending 12/31/14.
American Bankers Insurance Company of Florida, a subsidiary of the Assurant Group, sells both auto & homeowners insurance, and is available in many states other than Florida. American Bankers Insurance Company of Florida is one of the companies GEICO uses to offer homeowners insurance in Florida, so Florida residents can see if they are eligible for American Bankers Insurance Company of Florida by contacting GEICO (see the ads at the top & bottom of this review to get quotes).
American Bankers Insurance Company of Florida is one of the few insurance companies on this list rated by AM Best for financial strength. American Bankers Insurance Company of Florida had its AM Best Financial Strength Rating of “A” (Excellent) last affirmed on 11/21/2014, with a stable outlook, meaning no ratings upgrade or downgrade is expected for the company in the near future. “A” is the third highest AM Best financial strength rating. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
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6. FLORIDA FAMILY INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:3,334
2013 Florida Home Insurance Complaint Ratio = 1:3,721
2012 Florida Home Insurance Complaint Ratio = 1:3,700
2011 Florida Home Insurance Complaint Ratio = 1:3,957
2010 Florida Home Insurance Complaint Ratio = 1:3,582
2009 Florida Home Insurance Complaint Ratio = 1:3,126
Florida Family Insurance Company was the 22nd largest seller of new home insurance policies for the quarter ending 12/31/14.
Florida Family Insurance Company sells homeowners insurance in the state of Florida only.
Florida Family Insurance Company is one of the few insurance companies on this list rated by AM Best for financial strength. Florida Family Insurance Company had its AM Best Financial Strength Rating of “B++” (Good) last affirmed on 11/18/2014, with a positive outlook, meaning there may be a possible ratings upgrade for the company in the near future. “B++” is the fifth highest AM Best financial strength rating, and the second to last rating in the “Secure” category, before being placed in the “Vulnerable” category by AM Best. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
7. ARK ROYAL INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:3,597
2013 Florida Home Insurance Complaint Ratio = 1:2,755
2012 Florida Home Insurance Complaint Ratio = 1:3,095
2011 Florida Home Insurance Complaint Ratio = 1:4,883
2010 Florida Home Insurance Complaint Ratio = 1:5,732
2009 Florida Home Insurance Complaint Ratio = 1:5,854
Ark Royal Insurance Company was the 18th largest seller of new home insurance policies in the quarter ending 12/31/14.
Ark Royal Insurance Company sells homeowners, condominium, and dwelling insurance in Florida, but is also licensed in Louisiana, though it may not be offering coverage there.
Ark Royal Insurance Company is not rated by AM Best.
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8. CASTLE KEY INDEMNITY COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:2,541
2013 Florida Home Insurance Complaint Ratio = 1:1,416
2012 Florida Home Insurance Complaint Ratio = 1:1,271
2011 Florida Home Insurance Complaint Ratio = 1:1,559
2010 Florida Home Insurance Complaint Ratio = 1:3,924
2009 Florida Home Insurance Complaint Ratio = 1:5,108
Castle Key Indemnity Company was the 10th largest seller of new home insurance policies in the quarter ending 12/31/2014, and is one of the two Castle Key subsidiaries owned by Allstate.
Castle Key Indemnity Company is sold through Florida Allstate agents, used to be called Allstate Floridian Indemnity Company until its name change in 2009 after Hurricane Andrew. Florida residents can find an Allstate agent also representing Castle Key Indemnity Company by contacting Allstate (see the ads at the top & bottom of this review to get quotes). The Castle Key Indemnity Company is not underwritten or reinsured by any other company in the Allstate group.
Castle Key Indemnity Company sells homeowners, condominium owners, renters and mobile home owners insurance.
Castle Key Indemnity Company is one of the few insurance companies on this list rated by AM Best for financial strength. Castle Key Indemnity Company had its AM Best Financial Strength Rating of “B-” (Fair) last affirmed on 08/01/2014, with a negative outlook, meaning there may be a possible ratings downgrade for the company in the near future. “B-” is the eighth highest AM Best financial strength rating, and a rating low enough to be placed in the “Vulnerable” category, as classified by AM Best. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
9. OMEGA INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,900
2013 Florida Home Insurance Complaint Ratio = 1:1,166
2012 Florida Home Insurance Complaint Ratio = 1:2,163
2011 Florida Home Insurance Complaint Ratio = 1:2,016
2010 Florida Home Insurance Complaint Ratio = 1:1,797
2009 Florida Home Insurance Complaint Ratio = 1:2,483
Omega Insurance Company was the 22nd biggest seller of home insurance in the quarter ending 12/31/2013, but is no longer among the top 25 companies selling the most homeowners insurance in Florida. Omega Insurance Company did increase its number of homeowners insurance policies in Florida from 39,631 at the end of 2013 to 45,599 policies by the end of 2014, so the company is still selling new homeowners insurance policies in FL.
Omega Insurance Company is one of the Tower Hill Insurance Group companies (several of which are ranked for complaints in this review, but their company names reflect the Tower Hill brand), selling homeowners, dwelling insurance for rental properties, condominium, mobile home, flood, & tenant insurance in the state of Florida only.
Omega Insurance Company is not rated by AM Best. However, A.M. Best Co. downgraded the financial strength ratings (FSR) to D (Poor) from B (Fair) for the Tower Hill companies back in 2009, before Tower Hill requested to be removed from A.M. Best’s interactive rating process. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
10. HERITAGE PROPERTY & CASUALTY INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,558
2013 Florida Home Insurance Complaint Ratio = 1:2,219
2012 Florida Home Insurance Complaint Ratio = No complaints for 2012
2011 Florida Home Insurance Complaint Ratio = Not available
2010 Florida Home Insurance Complaint Ratio = Not available
2009 Florida Home Insurance Complaint Ratio = Not available
Heritage Property & Casualty Insurance Company was the 6th largest seller of new home insurance policies in the quarter ending 12/31/2014. From the unavailability of its complaint statistics in 2011 and earlier, I assume Heritage Property & Casualty Insurance Company started selling Florida home insurance in 2012. The company ended 2012 with 42,710 active home insurance policies, and no complaints. By the end of 2013, Heritage Property & Casualty Company had 133,168 FL home insurance policies in force.
Heritage Property & Casualty Insurance Company offers homeowners, condominium, rental property, & commercial residential insurance in Florida, through a network of independent insurance agencies located throughout the state. In July 2015, Heritage Property & Casualty Insurance Company applied to expand its property insurance business into North Carolina, South Carolina, Massachusetts and Rhode Island.
Heritage Property & Casualty Insurance Company is not rated by AM Best.
11. FEDERATED NATIONAL INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,807
2013 Florida Home Insurance Complaint Ratio = 1:1,088
2012 Florida Home Insurance Complaint Ratio = 1:727
2011 Florida Home Insurance Complaint Ratio = 1:350
2010 Florida Home Insurance Complaint Ratio = 1:504
2009 Florida Home Insurance Complaint Ratio = 1:566
Federated National Insurance Company was the 5th largest seller of new home insurance policies in the quarter ending 12/31/14.
Federated National Insurance Company offers homeowners, condominium, rental property, flood, auto, and liability umbrella insurance in Florida only, through a network of independent insurance agencies located throughout the state.
Federated National Insurance Company is not rated by AM Best.
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12. GULFSTREAM PROPERTY AND CASUALTY INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,412
2013 Florida Home Insurance Complaint Ratio = 1:1,156
2012 Florida Home Insurance Complaint Ratio = 1:1,053
2011 Florida Home Insurance Complaint Ratio = 1:687
2010 Florida Home Insurance Complaint Ratio = 1:1,121
2009 Florida Home Insurance Complaint Ratio = 1:799
Gulfstream Property & Casualty Insurance Company was the 24th biggest seller of home insurance in Florida, in the quarter ending 12/31/2014.
Gulfstream Property & Casualty Insurance Company offers homeowners, condominium, rental property (FL only), tenants, and flood insurance in Florida, but also Alabama, Louisiana, Mississippi, and Texas, through a network of independent insurance agencies located throughout these states. Gulfstream was first licensed in Florida in 2004.
Gulfstream Property & Casualty Insurance Company is not rated by AM Best.
13. SAFE HARBOR INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,494
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2013 Florida Home Insurance Complaint Ratio = 1:948
2012 Florida Home Insurance Complaint Ratio = 1:1,122
2011 Florida Home Insurance Complaint Ratio = 1:1,793
2010 Florida Home Insurance Complaint Ratio = 1:1,305
2009 Florida Home Insurance Complaint Ratio = 1:1,128
Safe Harbor Insurance Company was the 21st biggest seller of home insurance, in the quarter ending 12/31/2014.
Safe Harbor Insurance Company offers homeowners insurance in the state of Florida only.
Safe Harbor Insurance Company is not rated by AM Best.
14. ST. JOHNS INSURANCE COMPANY, INC.
2014 Florida Home Insurance Complaint Ratio = 1:1,240
2013 Florida Home Insurance Complaint Ratio = 1:1,017
2012 Florida Home Insurance Complaint Ratio = 1:1,291
2011 Florida Home Insurance Complaint Ratio = 1:1,184
2010 Florida Home Insurance Complaint Ratio = 1:1,271
2009 Florida Home Insurance Complaint Ratio = Not available
St. Johns Insurance Company was the 12th largest seller of new home insurance policies in the quarter ending 12/31/14.
St. Johns Insurance Company offers homeowners, condominium, & umbrella liability insurance in the state of Florida.
St. Johns Insurance Company is not rated by AM Best.
15. TOWER HILL PRIME INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,291
2013 Florida Home Insurance Complaint Ratio = 1:813
2012 Florida Home Insurance Complaint Ratio = 1:1,125
2011 Florida Home Insurance Complaint Ratio = 1:1,137
2010 Florida Home Insurance Complaint Ratio = 1:2,076
2009 Florida Home Insurance Complaint Ratio = 1:1,418
Tower Hill Prime Insurance Company was the 14th largest seller of new home insurance policies in the quarter ending 12/31/14.
Tower Hill Prime Insurance Company is one of the Tower Hill Insurance Group companies (several of which are ranked for complaints in this review), selling homeowners, dwelling insurance for rental properties, condominium, mobile home, flood, & tenant insurance in the state of Florida only, through a network of independent insurance agencies with offices located throughout the state.
A.M. Best Co. downgraded the financial strength ratings (FSR) to D (Poor) from B (Fair) for the Tower Hill companies back in 2009, before Tower Hill requested to be removed from A.M. Best’s interactive rating process.
However, Tower Hill Prime Insurance Company is the only Tower Hill company to recently be rated again by AM Best. Tower Hill Prime Insurance Company received its initial AM Best Financial Strength Rating of “A-” (Excellent) on 06/08/2015 with a stable outlook, meaning a ratings upgrade or downgrade is not expected for the company in the near future. “A-” is the fourth highest AM Best financial strength rating, making it one of few Florida home insurers with a strong AM Best Financial Strength Rating. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
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16. UNITED PROPERTY & CASUALTY INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:964
2013 Florida Home Insurance Complaint Ratio = 1:1,167
2012 Florida Home Insurance Complaint Ratio = 1:1,056
2011 Florida Home Insurance Complaint Ratio = 1:805
2010 Florida Home Insurance Complaint Ratio = 1:586
2009 Florida Home Insurance Complaint Ratio = 1:505
United Property & Casualty Insurance Company was the 17th largest seller of new home insurance policies in the quarter ending 12/31/14.
United Property & Casualty Insurance Company offers Homeowners, Commercial Residential, Condominiums, Renters, Dwelling Fire, and Flood insurance in Florida, but also Massachusetts, Rhode Island, South Carolina, North Carolina, New Jersey, and Texas, through a network of independent insurance agencies located throughout these states.
United Property & Casualty Insurance Company is not rated by AM Best.
17. AMERICAN INTEGRITY INSURANCE COMPANY OF FLORIDA
2014 Florida Home Insurance Complaint Ratio = 1:998
2013 Florida Home Insurance Complaint Ratio = 1:908
2012 Florida Home Insurance Complaint Ratio = 1:1,502
2011 Florida Home Insurance Complaint Ratio = 1:1,248
2010 Florida Home Insurance Complaint Ratio = 1:1,068
2009 Florida Home Insurance Complaint Ratio = 1:1,091
American Integrity Insurance Company of Florida was the 7th largest seller of new home insurance policies in the quarter ending 12/31/14.
American Integrity Insurance Company of Florida sells homeowners, dwelling insurance for rental & vacant properties, condominium, mobile home, and flood insurance in the state of Florida only, through a network of independent insurance agencies with offices located throughout the state.
American Integrity Insurance Company of Florida is not rated by AM Best.
18. UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA
2014 Florida Home Insurance Complaint Ratio = 1:897
2013 Florida Home Insurance Complaint Ratio = 1:1,166
2012 Florida Home Insurance Complaint Ratio = 1:2,493
2011 Florida Home Insurance Complaint Ratio = 1:1,914
2010 Florida Home Insurance Complaint Ratio = 1:2,044
2009 Florida Home Insurance Complaint Ratio = 1:1,098
Universal Insurance Company of North America was the 23rd largest seller of new home insurance policies in the quarter ending 12/31/14.
Universal Insurance Company of North America, a subsidiary of of the Universal Group companies, sells homeowners, condominium, flood, & tenant insurance in Florida, through a network of independent insurance agencies with offices located throughout the state.
Universal Insurance Company of North America is not rated by AM Best.
19. OLYMPUS INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,070
2013 Florida Home Insurance Complaint Ratio = 1:739
2012 Florida Home Insurance Complaint Ratio = 1:1,052
2011 Florida Home Insurance Complaint Ratio = 1:1,072
2010 Florida Home Insurance Complaint Ratio = 1:1,205
2009 Florida Home Insurance Complaint Ratio = 1:1,346
Olympus Insurance Company was the 13th biggest seller of home insurance in the quarter ending 12/31/2014.
Olympus Insurance Company sells homeowners and condominium insurance in Florida, through a network of independent insurance agencies with offices located throughout the state.
Olympus Insurance Company is not rated by AM Best.
20. TOWER HILL SIGNATURE INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,357
2013 Florida Home Insurance Complaint Ratio = 1:677
2012 Florida Home Insurance Complaint Ratio = 1:834
2011 Florida Home Insurance Complaint Ratio = 1:836
2010 Florida Home Insurance Complaint Ratio = 1:1,331
2009 Florida Home Insurance Complaint Ratio = 1:1,309
Tower Hill Signature Insurance Company was the 25th largest seller of new home insurance policies in the quarter ending 12/31/14.
Tower Hill Signature Insurance Company is one of the Tower Hill Insurance Group companies (several of which are ranked for complaints in this review), selling homeowners, dwelling insurance for rental properties, condominium, mobile home, flood, & tenant insurance in the state of Florida only, through a network of independent insurance agencies with offices located throughout the state.
Tower Hill Signature Insurance Company is not rated by AM Best. However, A.M. Best Co. downgraded the financial strength ratings (FSR) to D (Poor) from B (Fair) for the Tower Hill companies back in 2009, before Tower Hill requested to be removed from A.M. Best’s interactive rating process. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
21. UNIVERSAL PROPERTY & CASUALTY INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:1,098
2013 Florida Home Insurance Complaint Ratio = 1:684
2012 Florida Home Insurance Complaint Ratio = 1:885
2011 Florida Home Insurance Complaint Ratio = 1:773
2010 Florida Home Insurance Complaint Ratio = 1:844
2009 Florida Home Insurance Complaint Ratio = 1:896
Universal Property & Casualty Insurance Company was the second largest seller of new home insurance policies in the quarter ending 12/31/14.
Universal Property & Casualty Insurance Company sells homeowners, dwelling insurance for rental properties, condominium, & tenant insurance in the state of Florida (and other states), through a network of independent insurance agencies located in communities throughout Florida.
Universal Property & Casualty Insurance Company is not rated by AM Best.
22. CAPITOL PREFERRED INSURANCE COMPANY, INC.
2014 Florida Home Insurance Complaint Ratio = 1:1,055
2013 Florida Home Insurance Complaint Ratio = 1:600
2012 Florida Home Insurance Complaint Ratio = 1:1,125
2011 Florida Home Insurance Complaint Ratio = 1:1,160
2010 Florida Home Insurance Complaint Ratio = 1:1,406
2009 Florida Home Insurance Complaint Ratio = Not available
Capitol Preferred Insurance Company, Inc. was the 19th biggest seller of home insurance in the quarter ending 12/31/2014.
Capitol Preferred Insurance Company, Inc. sells homeowners, dwelling insurance for rental properties, condominium, & tenant insurance in Florida and South Carolina, through a network of independent insurance agencies located in communities throughout these states.
Capitol Preferred Insurance Company, Inc. is not rated by AM Best.
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23. SOUTHERN FIDELITY INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:824
2013 Florida Home Insurance Complaint Ratio = 1:568
2012 Florida Home Insurance Complaint Ratio = 1:1,121
2011 Florida Home Insurance Complaint Ratio = 1:1,223
2010 Florida Home Insurance Complaint Ratio = 1:1,079
2009 Florida Home Insurance Complaint Ratio = 1:1,249
Southern Fidelity Insurance Company was the 15th largest seller of new home insurance policies in the quarter ending 12/31/14.
Southern Fidelity Insurance Company sells homeowners, dwelling insurance for rental properties, condominium, & tenant insurance in Florida, Louisiana, and South Carolina, through a network of independent insurance agencies located in communities throughout these states.
Southern Fidelity Insurance Company is not rated by AM Best.
24. TOWER HILL SELECT INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:698
2013 Florida Home Insurance Complaint Ratio = 1:567
2012 Florida Home Insurance Complaint Ratio = 1:1,129
2011 Florida Home Insurance Complaint Ratio = 1:989
2010 Florida Home Insurance Complaint Ratio = 1:1,213
2009 Florida Home Insurance Complaint Ratio = 1:1,811
Tower Hill Select Insurance Company was the 14th biggest seller of home insurance in the quarter ending 12/31/2013, but is no longer among the top 25 companies selling the most homeowners insurance in Florida. Tower Hill Select Insurance Company did increase its number of homeowners insurance policies in Florida from 59,484 at the end of 2013 to 63,502 policies by the end of 2014, so the company is still selling new homeowners insurance policies in FL.
Tower Hill Select Insurance Company is one of the Tower Hill Insurance Group companies (several of which are ranked for complaints in this review), selling homeowners, dwelling insurance for rental properties, condominium, mobile home, flood, & tenant insurance in the state of Florida only, through a network of independent insurance agencies with offices located throughout the state.
Tower Hill Select Insurance Company is not rated by AM Best. However, A.M. Best Co. downgraded the financial strength ratings (FSR) to D (Poor) from B (Fair) for the Tower Hill companies back in 2009, before Tower Hill requested to be removed from A.M. Best’s interactive rating process. I become concerned about any company not rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”
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25. PEOPLE’S TRUST INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:663
2013 Florida Home Insurance Complaint Ratio = 1:751
2012 Florida Home Insurance Complaint Ratio = 1:380
2011 Florida Home Insurance Complaint Ratio = 1:203
2010 Florida Home Insurance Complaint Ratio = 1:302
2009 Florida Home Insurance Complaint Ratio = 1:275
People’s Trust Insurance Company was the 8th largest seller of new home insurance policies in the quarter ending 12/31/14.
People’s Trust Insurance Company sells homeowners insurance in Florida direct from the company.
People’s Trust Insurance Company is not rated by AM Best.
26. SECURITY FIRST INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:635
2013 Florida Home Insurance Complaint Ratio = 1:422
2012 Florida Home Insurance Complaint Ratio = 1:670
2011 Florida Home Insurance Complaint Ratio = 1:728
2010 Florida Home Insurance Complaint Ratio = 1:1,118
2009 Florida Home Insurance Complaint Ratio = 1:1,377
Security First Insurance Company was the 3rd largest seller of new home insurance policies in the quarter ending 12/31/14.
Security First Insurance Company sells homeowners, dwelling insurance for rental properties, condominium, & tenant insurance in the state of Florida. Security First Insurance Company has a marketing arrangement with Esurance, so Florida residents can see if they are eligible for Security First Insurance Company by contacting Esurance (see the ads at the top & bottom of this review to get quotes).
Security First Insurance Company is not rated by AM Best.
27. FLORIDA PENINSULA INSURANCE COMPANY
2014 Florida Home Insurance Complaint Ratio = 1:514
2013 Florida Home Insurance Complaint Ratio = 1:299
2012 Florida Home Insurance Complaint Ratio = 1:480
2011 Florida Home Insurance Complaint Ratio = 1:451
2010 Florida Home Insurance Complaint Ratio = 1:446
2009 Florida Home Insurance Complaint Ratio = 1:625
Florida Peninsula Insurance Company was the 16th largest seller of new home insurance policies in the quarter ending 12/31/14.
Florida Peninsula Insurance Company sells homeowners, condo, and renters insurance in Florida. You can call the company or contact a local independent agent, appointed to represent the company, in your community to see if your eligible and get a price quote.
Florida Peninsula Insurance Company is not rated by AM Best.
28. CITIZENS PROPERTY INSURANCE CORPORATION
2014 Florida Home Insurance Complaint Ratio = 1:295
2013 Florida Home Insurance Complaint Ratio = 1:303
2012 Florida Home Insurance Complaint Ratio = 1:684
2011 Florida Home Insurance Complaint Ratio = 1:858
2010 Florida Home Insurance Complaint Ratio = 1:1,150
2009 Florida Home Insurance Complaint Ratio = 1:693
Citizens Property Insurance Corporation is Florida’s property insurance company of last resort, and has the largest share of the Florida home insurance market, because of many insurance companies reluctance to insure a lot of Florida homes. For various reasons a good Florida insurance agent should be able to explain to you, insuring with Citizens Property Insurance Corporation is only a good idea if you have no better option. Although this corporation is working to reduce its market share, by having other insurance companies make offers to its customers at renewal, Citizens Property Insurance Corporation was still the largest seller of new home insurance policies in the quarter ending 12/31/14.
Looking for more Florida property insurance companies?
I review the rest of the major insurance companies insuring homes in Florida at this link, which also gives you tips about choosing a good homeowners insurance company in Florida: How to evaluate your Florida homeowners insurance company & the complaint records for major companies in the state.
How to Get the Best Homeowners Insurance You Can & Save Money!
I hope this Florida home insurance review helps you choose a better Florida home insurance company. Although the companies in this review are the companies selling the most home insurance in Florida, there are other companies still selling Florida home insurance, and new companies enter the market on a regular basis. You can save money by checking the rates of as many companies willing to insure your property, then choosing the best policy at the best price — but even with the lowest rates you can find, Florida home insurance is expensive.
Remember, shopping your auto insurance, to find & choose a company with lower rates, can take the sting out of the cost of home insurance. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. For a lot of people, the best auto & home insurance companies are the ones with the coverage they need at a lower price. With auto & home insurance, you don’t get better service or coverage because you pay more. Some of the best companies have competitive rates.
Some insurance companies charge twice as much as others for the same coverage. But no single company has low rates for everyone. You have to shop with all the leading companies, to find the company with the best coverage and best price for you.
I rank the biggest auto insurance companies in Florida from best to worst by their annual Florida auto insurance complaint records here.
Is your auto insurance company better or worse than average? I review all the leading auto insurance companies in the USA, using each company’s customer survey results from recent JD Power insurance studies, as well as each company’s complaint record, to determine if a company is performing better than average, average, or worse than average, for customer service, claims, & price. How is your insurance company rated? Is its coverage competitively priced? Does it have a higher than average number of customer complaints? Find out by checking out my review by clicking HERE!
What do you think about the Florida home insurance companies included in this review? Did this review help you, or is there a way you think I can improve my reviews of Florida home insurance? Please comment or ask me questions on my facebook page.Or, you can e-mail me at help@smartshopyourcarinsurance.com if you have questions and would like my help. Follow me on Twitter for important insurance consumer news and new reviews & blog posts at CarInsWatch.