Cincinnati Insurance Review: AM Best, JD Power Ratings & Auto & Home Insurance Customer Complaint Record

This Cincinnati Insurance review will evaluate, for the most recent six year period where reliable statistics are available (2009, 2010, 2011, 2012, 2013 & 2014), the home & auto insurance complaint ratings for the subsidiary companies of Cincinnati insurance group, to determine whether each subsidiary, such as Cincinnati Insurance Company, has a better-than-average, average, or worse-than-average customer complaint record. I’ll also compare the auto & home insurance complaint records for the Cincinnati subsidiary companies, with major competitors, like Allstate, Progressive, GEICO, State Farm, & Farmers.

Will positive or negative customer reviews help you choose a better auto or home insurance company? Can customer reviews at least help you avoid insurance companies with poor customer service? You may really like your car or home insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. The good news is many insurance companies settle a good portion of their claims in a manner acceptable to the majority of their customers. However, the wise consumer should avoid insurance companies with a worse than average history of auto or home insurance complaints.

I update my reviews throughout the year as new data becomes available, so be sure to bookmark or place my website in your favorites, so you can keep up on how Cincinnati Insurance and other major insurance companies perform in the future.


Cincinnati Auto & Homeowners Insurance Review

Cincinnati Insurance sells auto & home insurance through approximately 1,400 independent insurance agencies, located in 39 states across the USA, including Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Utah, Virginia, West Virginia (home insurance only, no auto insurance), & Wisconsin.

This Cincinnati Insurance Companies review is divided into six sections, looking at its 1. AM Best financial strength ratings 2. JD Power ratings 3. auto insurance customer complaint record 4. home insurance customer complaint record, 5. information about competing auto & home insurance companies, and how their complaint records compare to the Cincinnati companies, and 6. a review summary of Cincinnati Insurance, including the competitiveness of its auto & homeowners insurance rates.

1. AM Best Financial Strength Ratings for the Cincinnati Insurance Companies

These Cincinnati companies (Cincinnati Insurance Company, Cincinnati Indemnity Company, and Cincinnati Casualty Company) had their A+ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 12/12/2014. A+ is the second highest rating for AM Best. Cincinnati Life Insurance Company and Cincinnati Specialty Underwriters Insurance Company had the lower AM Best financial strength rating of A (Excellent) also reaffirmed on 12/12/2014 with a stable outlook. A is the third highest rating for AM Best. I become concerned with any car or homeowners insurance company or subsidiary with less than an A- rating for financial strength from AM Best.

AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for any of the Cincinnati companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Other major auto & home insurance companies have a higher or lower financial strength rating than the Cincinnati companies, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.

2. Cincinnati Insurance JD Power Ratings

Cincinnati insurance usually has too small of sample size for its auto or homeowners insurance customers in recent years for any one state, region, or nationally to be included in any of the recent annual JD Power insurance customer or claims satisfaction studies, which evaluate the largest national and regional auto or homeowners insurance companies in the USA. The last time Cincinnati insurance was rated by JD Power, it was in the 2012 JD Power US Homeowners Insurance Customer Satisfaction Study.

There were not enough Cincinnati Insurance customers responding to the 2013 JD Power US Homeowners Insurance Customer Satisfaction Study, to meet the study’s minimum sample share, so its numerical score was not published by JD Power. However, the power circle rating for Cincinnati Insurance, in each category evaluated for this study, including overall home insurance customer satisfaction, was published on the JD Power website for a period of time, although the ratings for non-scoring companies were eventually removed from the site. For 2013, Cincinnati Insurance received a 3 power circle rating (about average) for overall home insurance customer satisfaction, but rated 4 power circles (better than most) in the categories of pricing and claims.

However, Cincinnati Insurance was rated by JD Power for homeowners insurance customer satisfaction in 2015.

2015: Cincinnati Insurance scored 4 points (on a 1,000 point scale) or .4% below the 2015 JD Power Homeowners Insurance Customer Satisfaction study average, at 783 out of 1,000 points.

Here is how Cincinnati Insurance rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Contacting the Insurer: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Homeowners Insurance Satisfaction: Three Power Circles (about average)

Mercury scored the same as Cincinnati Insurance in the 2015 JD Power Homeowners Insurance Customer Satisfaction study.

These companies scored .3% or more higher than Cincinnati Insurance in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA, Amica, Auto-Owners, Erie, Auto Club of Southern California, GEICO, American Family, COUNTRY Financial, Shelter, State Farm, Nationwide, Allstate, California State Auto Association (CSAA), Hartford, Chubb, and Progressive.

These companies scored .4% or more lower than Cincinnati Insurance in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): Farmers, Encompass, Automobile Club Group, Metlife, Kemper, Liberty Mutual, Safeco, Travelers, and Hanover.

Not being regularly scored and rated in a JD Power insurance study does not make Cincinnati Insurance better or worse than larger, better-known, or JD Power rated companies, but it does make it harder to objectively evaluate the quality of customer service provided by a company not rated by JD Power, like Cincinnati Insurance.

3. Cincinnati Auto Insurance Complaint Statistics & Ratings

The most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim. The complaint statistics used in this Cincinnati Insurance Company review are the number of upheld complaints filed against the Cincinnati companies with a state’s insurance regulatory authority, adjusted for the company’s market share, as determined by the National Association of Insurance Commissioners. Sections #3 & #4 of this review provides valuable information to help you decide if Cincinnati is best for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.

Cincinnati has three subsidiary companies licensed to insure private passenger vehicles in the states where the company sells auto insurance. The use of more than one auto or home insurance subsidiary company is usually to offer different pricing to specific risk profiles (for example, drivers with a clean driving record vs. drivers with tickets and accidents), operate in a certain US state or group of states, or offer different lines of insurance, such as commercial property or motorcycle insurance.

Cincinnati Casualty Company had only $22,638 in 2013 US auto insurance premiums ($25,307 in 2014), and Cincinnati Indemnity Company had only $76,560 in 2013 US auto insurance premiums ($59,616 in 2014), essentially having almost no auto insurance customers, so they are not included in this auto insurance complaints analysis.

Here’s how I establish my complaint ratings:

B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.

C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company.

W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.

Cincinnati Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.29)

2014 US auto insurance premium = $503,537,994

2013 Auto Insurance Complaint Ratio = B (.55)

2013 US auto insurance premium = $475,966,856

2012 Auto Insurance Complaint Ratio = B (.17)

2012 US auto insurance premium = $429,042,305

2011 Auto Insurance Complaint Ratio = B (.33)

2011 US auto insurance premium = $389,858,775

2010 Auto Insurance Complaint Ratio = B (.17)

2010 US auto insurance premium = $356,192,721

2009 Auto Insurance Complaint Ratio = B (.35)

The Cincinnati Insurance Company has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period at only 55% of the industry average. The auto insurance market share for Cincinnati Insurance Company has increased quite a bit over the last five years, which may be an indication of competitive pricing for its auto insurance.

4. Cincinnati Homeowners Insurance Complaint Statistics & Ratings

Cincinnati Insurance Companies sells home insurance through the one subsidiary company listed below.

Cincinnati Casualty Company had only $95 in 2013 US home insurance premiums ($0 in 2014), and Cincinnati Indemnity Company had only $339 in 2013 US home insurance premiums ($0 in 2014), so they are not included in this home insurance complaints analysis.

Here’s how I establish my complaint ratings:

B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.

C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company.

W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.

Cincinnati Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.36)

2014 US home insurance premium = $475,931,768

2013 Home Insurance Complaint Ratio = B (.25)

2013 US home insurance premium = $447,448,677

2012 Home Insurance Complaint Ratio = B (.32)

2012 US home insurance premium = $400,261,548

2011 Home Insurance Complaint Ratio = B (.30)

2011 US home insurance premium = $353,478,319

2010 Home Insurance Complaint Ratio = B (.23)

2010 US home insurance premium = $318,662,237

2009 Home Insurance Complaint Ratio = B (.38)

The Cincinnati Insurance Company subsidiary has a much better-than-average home insurance complaint history over the last five years, with its number of home insurance complaints in its worst year during this period at only 38% of the industry average. The home insurance market share for Cincinnati Insurance Company has increased each year since 2010, which may be an indication of competitive pricing or advantages for its home insurance.

5. Cincinnati Auto & Home Insurance Complaint Ratings Compared to Major Competitors

Allstate Insurance

Auto insurance complaint record: The Allstate subsidiaries have a history of worse annual auto insurance complaint ratios, when compared to Cincinnati Insurance Company.

Home insurance complaint record: Most of the Allstate subsidiaries have a history of worse annual home insurance complaint ratios than Cincinnati Insurance Company.

You can check Allstate’s complaint statistics in my Allstate Insurance complaints & ratings review here.

State Farm Insurance

Auto insurance complaint record: Most of the State Farm subsidiaries have a history of worse annual auto insurance complaint ratios than Cincinnati Insurance Company.

Home insurance complaint record: The State Farm subsidiaries have a history of about the same or worse annual home insurance complaint ratios than Cincinnati Insurance Company.

You can check the State Farm complaint statistics in my State Farm Insurance complaints & ratings review here.

Farmers Insurance

Auto insurance complaint record: Most of the many Farmers Insurance Group companies have a history of worse annual auto insurance complaint ratios, compared to Cincinnati Insurance Company.

Home insurance complaint record: Most of the Farmers Insurance Group companies have a history of worse annual home insurance complaint ratios, compared to Cincinnati Insurance Company, except Farmers Insurance Company of Washington, which has slightly better home insurance complaint ratios.

You can check the Farmers complaint statistics in my Farmers Insurance complaints & ratings review here.

GEICO Insurance

Auto insurance complaint record: The GEICO companies have a history of worse annual auto insurance complaint ratios, compared to Cincinnati Insurance Company.

You can check the GEICO complaint statistics in my GEICO Insurance complaints & ratings review here.

Progressive Insurance

Auto insurance complaint record: Some of the many Progressive Insurance Group companies have a history of worse annual auto insurance complaint ratios than Cincinnati Insurance Company.

You can check the Progressive complaint statistics in my Progressive Insurance complaints & ratings review here.

6. Cincinnati Insurance Review Summary

Here’s my summary to give you the bottom line on the customer service & rates for Cincinnati Insurance, to see if it performs better than average, average, or worse than average.

Cincinnati Insurance auto insurance customer & claims service as measured by its 2009-2014 complaint record:

Better than Average

Cincinnati Insurance Homeowners insurance customer & claims service as measured by its 2009-2014 complaint record:

Better than Average

How does Cincinnati Insurance compare to major auto & home insurance companies, like State Farm, Allstate, Nationwide, GEICO, Progressive, and others? Compare Cincinnati Insurance with over forty other companies at: smartshopyourcarinsurance.com.

Cincinnati Insurance Auto & Homeowners Insurance Rates

For pricing, the most reliable way to know if your insurance company charges too much is to conduct your own pricing survey, by obtaining price quotes from all the leading insurance companies in your state, to find the best company for you. However, a recent rapid increase or decrease in market share may indicate whether a company has higher or lower insurance rates for at least some people.

If you look at the annual auto insurance premiums for Cincinnati Insurance Company in section #3 of this review, its auto insurance market share has increased quite a bit each year since 2010, which may indicate Cincinnati Insurance has competitive auto insurance rates.

If you look at the annual homeowners insurance premiums for Cincinnati Insurance Company in section #4 of this review, its homeowners insurance market share has increased quite a bit each year since 2010, which may indicate Cincinnati Insurance has competitive homeowners insurance rates.

It really pays to shop with all the leading auto and/or home insurance companies available to you in your state. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. No single company has low rates for everyone. You have to shop with all the leading companies, to find the company with the best coverage and best price for you. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

Thanks for reading this review about Cincinnati auto & home insurance complaints. You can find other reviews of leading auto, home, & life insurance companies on my website & blog. What do you think of Cincinnati auto & home insurance? Did you find this review useful? Comment on my facebook page. If you have questions, you can reach me at help@smartshopyourcarinsurance.com. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.