Universal Property & Casualty Insurance Company Review: Ratings & FL Home Insurance Complaint Record

How good is Universal Property & Casualty Insurance Company? Who do you contact for a price quote? Today I’ll provide you with information about Universal Property & Casualty Insurance Company to help you decide if they are the best property insurance company for you.

Universal Property & Casualty Insurance Company (UPCIC), a subsidiary of Universal Insurance Holding Company, is one of the three largest property insurance companies now selling homeowners insurance in Florida. In late November 2011, UPCIC started selling home insurance in Georgia, and is selling home insurance in Indiana as of January 2015. For those people not living in Florida wanting information about Universal Property & Casualty Insurance Company, please read my new Universal Property & Casualty Insurance Company review for Universal Property & Casualty Insurance Company for states other than Florida.

Universal Property & Casualty Insurance Company is now licensed to offer property insurance in 10 states: Delaware, Florida, Georgia, Hawaii, Indiana, Maryland, Massachusetts, North Carolina, Pennsylvania and South Carolina.. UPCIC sells renters insurance, dwelling insurance, condo insurance, & home insurance through a network of local independent insurance agents. You can find an agency close to you through the UPCIC website, or by clicking a UPCIC ad on this blog post.

It is important for property owners having homes in areas at greater risk for hurricane & storm damage, to know all their insurance company options for insuring their properties, since many insurance companies will not insure in these areas.

For high value residential properties in Florida, Universal Insurance Holdings Company, has a separate subsidiary company, called American Platinum Property & Casualty Insurance Company, for Florida homes needing more than one million dollars of coverage.

Universal Property & Casualty Insurance Company has a small market share of the homeowners insurance market nationally, so it is not included in JD Power’s National Homeowners insurance study, and I have not listed information about it on my website.

One concern I have with Universal Property & Casualty Insurance Company is there is only one rating agency, Demotech, evaluating the financial strength of the company to be able to pay claims. The leading rating agency for insurance companies, AM Best, does not rate them. Demotech gives UPCIC an “A” rating, per the UPCIC website. You can also find out about the re-insuring agreement UPCIC has with other insurance companies, as a part of its reinsurance program, on the UPCIC website.

Another concern I have with Universal Property & Casualty Insurance Company is its history of poor Florida homeowners insurance complaint ratios, which I list for you below. The large fine imposed in 2013 by the State of Florida against Universal Property & Casualty Company for claims payment delays, as reported in this Insurance Journal article, Florida Fines Universal P&C Co. $1.26M, resulted from many of these customer complaints filed with the Florida Office of Insurance Regulation.

There are plenty of individual stories on the Internet of problems with claims or service for every insurance company. Yet reading a lot of complaints on the Internet does not inform you if the majority of customers are happy with the insurance company, since they don’t write about it on the Internet. Even a website full of complaint stories are anecdotal and not statistically significant. You need to look at large numbers to really spot a trend in poor service. This is why I provide the homeowners complaint ratios gathered by the Florida Office of Insurance Regulation available on its website. The homeowners insurance complaint ratios for Universal Property & Casualty Insurance Company are worse than many competing Florida homeowners insurance companies, which you can compare and see how Universal Property & Casualty Insurance Company ranked in my review here.

UNIVERSAL PROPERTY & CASUALTY INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:684

2012 Florida Home Insurance Complaint Ratio = 1:885

2011 Florida Home Insurance Complaint Ratio = 1:773

2010 Florida Home Insurance Complaint Ratio = 1:844

2009 Florida Home Insurance Complaint Ratio = 1:896

You will have to decide for yourself if Universal Property & Casualty Insurance is right for you. It pays to shop with all the leading insurance companies to save money, but sometimes you don’t get the best price by having your auto & homeowners insurance together. And when it comes to something as important as your home, you want to make sure you are getting the coverage & service you need, too.

Large rate increases for property insurance, particularly for Southern states near the coast, is common with all insurance companies. Per a 1/11/2012 press release from Universal Insurance Holding company, UPCIC received approval for a statewide average increase of 14.9% for Florida homeowners insurance, and 8.8% for Florida dwelling insurance policies, effective for new customers as of 1/9/2012, and policies renewing on or after 2/28/2012.

Now you know the Florida complaint record for Universal Property & Casualty Insurance. The next step is to get price quotes. By shopping your auto insurance or homeowners insurance with ALL the leading insurance companies, you can get a great price AND great customer service & claims handling. Use my website to find all the leading insurance companies, evaluate their customer service, and find the best price for you.

Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. For a lot of people, the best auto & home insurance companies are the ones with the coverage they need at a lower price. With auto & home insurance, you don’t get better service or coverage because you pay more. Some of the best companies have competitive rates. Some companies charge twice as much as others for the same coverage. But no single company has low rates for everyone. You have to shop with all the leading companies, to find the company with the best coverage and best price for you. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

 
Do you have any experience with Universal Property & Casualty Insurance Company? Tell me about it. Please leave a comment on my facebook page. Follow me on Twitter for important insurance consumer news and new blog entries at CarInsWatch.