Florida Home Insurance Review: Best & Worst Complaint Records for the Largest Companies in the State.

This review analyzes & ranks the 25 largest home insurance companies in Florida, from best to worst by their home insurance complaint history, as determined by complaints filed against them by FL home insurance customers & claimants with the Florida Office of Insurance Regulation, in 2009, 2010, 2011, 2012 & 2013.

Common reasons for filing complaints are because of denials, delays, or inadequate payments of claims. Looking at your home insurance company’s complaint record, compared to competitors, over the most recent several years, can help you decide if your homeowners, condominium, or renters insurance company is more likely to provide fair claims handling and customer service when you need it, or if other property insurance companies may be a better choice for you.

This is an old review. so I recommend using my new Florida home insurance reviews for the companies selling the most home insurance policies in Florida here, and the largest insurers of Florida homes here, which include 2014 complaint data.

My website reviews the major auto & home insurance companies in the USA, but many of these large national companies do not sell home insurance in Florida. JD Power & AM Best do not rate many of the largest Florida home insurers, so reviewing a company’s complaint statistics is a major way to determine if an insurance company is likely to provide acceptable or poor service. Read this review, see which companies have the best & worst complaint records in Florida, and shop to find the company with the best choice of coverage, service, & price for you.


2014 Florida Home Insurance Complaints Review

How to use the information in this review

The 25 insurance companies in this review are the largest home insurers in the state of Florida, based on their number of FL home insurance policies, as of Sept. 30, 2013.

Although the 25 companies in this review have the most home insurance market share in Florida, not all of them are selling new home insurance policies. I try to provide accurate information about which companies are still selling new policies, but it’s best to check with the company itself, to confirm availability. You want to consider an insurance company’s home insurance complaint record, when choosing a company. But you need to decide carefully before switching companies, because you may not be able to reinstate your previous company’s policy or re-apply, if the company is no longer selling new home insurance policies.

All home insurance companies DO NOT necessarily provide the same coverage, so you want to consider the coverage each company provides, in addition to its price, service, & complaint record, when selecting a company. I recommend talking to as many agents and companies as you can, and use their expertise to tell you the pros & cons of any company’s home insurance policy, before deciding on a company. Don’t rely on only one company’s or agent’s opinion. When more than one agent or company is telling you the same thing, the information is more likely to be accurate. When discussing coverage, a good agent can show you the policy language indicating how the coverage works.

The Florida Office of Insurance Regulation website is the source of my information about the home insurance companies in this review, and each company’s complaint statistics. Florida has revised how it presents home insurance complaint statistics, since my last Florida home insurance review I wrote in 2012.

To adjust for different size companies, Florida provides the number of policies per complaint. This is because a company insuring twice as many Florida homes as another company, is more likely to have more complaints than a smaller company, due to its larger customer base, but its number of policies per complaint may be lower than the company with less policies.

For example, Company X (600,000 policies) has twice as many home insurance policies as Company Y (300,000 policies). Company X has 200 home insurance complaints and Company Y had 150 home insurance complaints in 2013. Although Company X has a higher number of complaints, it has 1 complaint per 3,000 policies (1:3,000) and Company Y has 1 complaint per 2,000 policies (1:2,000), giving Company X the better complaint record. In reviewing these home insurance complaint statistics, the higher the number of policies per complaint, the better the complaint record is for the company. Don’t worry about keeping track of the math, because I rank the companies from best to worst complaint record, and I’ll point out which companies are performing much better or much worse than the other companies.

Insurance companies often have several subsidiary companies selling home insurance, with different rates & eligibility requirements to qualify for each subsidiary, if the subsidiary is still selling new home insurance policies. Tower Hill, American Strategic Insurance (ASI), & Castle Key each have two of their subsidiaries making this list of the 25 largest home insurance companies in Florida. The companies in this review make up 74.6% of the Florida home insurance market, so there are other companies, or subsidiaries of companies like USAA, Tower Hill, & ASI, which may be insuring your Florida home, not included in this review. Be sure to know the exact name of the company quoting or insuring your property, so you can check its correct home insurance complaint record. For example, Castle Key Indemnity Company has a different complaint record than Castle Key Insurance Company.

2014 Florida Home Insurance Review: Rating The 25 Biggest Companies from Best to Worst by Complaints

BEST BY FAR!

1. UNITED SERVICES AUTOMOBILE ASSOCIATION

2013 Florida Home Insurance Complaint Ratio = 1:5,355

2012 Florida Home Insurance Complaint Ratio = 1:10,076

2011 Florida Home Insurance Complaint Ratio = 1:21,076

2010 Florida Home Insurance Complaint Ratio = 1:9,645

2009 Florida Home Insurance Complaint Ratio = 1:10,241

United Services Automobile Association has the best home insurance complaint record of the 25 largest Florida home insurance companies, and is twice as good as the next best performing company on this list. However, United Services Automobile Association is available only to active US military, honorably discharged veterans, and their immediate families, and this USAA subsidiary may not be available to all who qualify. In addition, it may be difficult for some Florida homes to qualify for coverage. United Services Automobile Association has 2.1% of the Florida home insurance market, though its number of home policies has dropped each year since 2009.

VERY GOOD!

2. ASI ASSURANCE CORP.

2013 Florida Home Insurance Complaint Ratio = 1:1,744

2012 Florida Home Insurance Complaint Ratio = 1:4,119

2011 Florida Home Insurance Complaint Ratio = 1:3,744

2010 Florida Home Insurance Complaint Ratio = 1:3,364

2009 Florida Home Insurance Complaint Ratio = 1:4,262

ASI Assurance Corporation has 1.5% of the Florida home insurance market.

3. AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA

2013 Florida Home Insurance Complaint Ratio = 1:3,647

2012 Florida Home Insurance Complaint Ratio = 1:3,870

2011 Florida Home Insurance Complaint Ratio = 1:4,394

2010 Florida Home Insurance Complaint Ratio = 1:4,310

2009 Florida Home Insurance Complaint Ratio = 1:3,128

American Bankers Insurance Company of FL has 2.0% of the Florida home insurance market. American Bankers Insurance Company of Florida was the second largest seller of new home insurance policies in the quarter ending 9/30/13.

4. FLORIDA FAMILY INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:3,721

2012 Florida Home Insurance Complaint Ratio = 1:3,700

2011 Florida Home Insurance Complaint Ratio = 1:3,957

2010 Florida Home Insurance Complaint Ratio = 1:3,582

2009 Florida Home Insurance Complaint Ratio = 1:3,126

Florida Family Insurance Company has 1.7% of the Florida home insurance market. Florida Family Insurance Company was the 20th largest seller of new home insurance policies in the quarter ending 9/30/13.

5. ASI PREFERRED INSURANCE CORP.

2013 Florida Home Insurance Complaint Ratio = 1:4,136

2012 Florida Home Insurance Complaint Ratio = 1:3,226

2011 Florida Home Insurance Complaint Ratio = 1:4,646

2010 Florida Home Insurance Complaint Ratio = 1:6,937

2009 Florida Home Insurance Complaint Ratio = 1:18,732

ASI Preferred Insurance Corp. has 1.6% of the Florida home insurance market. ASI Preferred Insurance Corporation was the 12th largest seller of new home insurance policies in the quarter ending 9/30/13.

6. ARK ROYAL INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:2,755

2012 Florida Home Insurance Complaint Ratio = 1:3,095

2011 Florida Home Insurance Complaint Ratio = 1:4,883

2010 Florida Home Insurance Complaint Ratio = 1:5,732

2009 Florida Home Insurance Complaint Ratio = 1:5,854

Ark Royal Insurance Company has 1.4% of the Florida home insurance market. Ark Royal Insurance Company was the 15th largest seller of new home insurance policies in the quarter ending 9/30/13.

GOOD!

7. CYPRESS PROPERTY & CASUALTY INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:1,800

2012 Florida Home Insurance Complaint Ratio = 1:3,327

2011 Florida Home Insurance Complaint Ratio = 1:2,408

2010 Florida Home Insurance Complaint Ratio = 1:1,077

2009 Florida Home Insurance Complaint Ratio = 1:1,506

Cypress Property & Casualty Insurance Company has 1.2% of the Florida home insurance market.

8. HOMEOWNERS CHOICE PROPERTY & CASUALTY INSURANCE COMPANY, INC.

2013 Florida Home Insurance Complaint Ratio = 1:834

2012 Florida Home Insurance Complaint Ratio = 1:1,906

2011 Florida Home Insurance Complaint Ratio = 1:2,789

2010 Florida Home Insurance Complaint Ratio = 1:1,379

2009 Florida Home Insurance Complaint Ratio = Not available

Homeowners Choice Property & Casualty Insurance Company has 2.2% of the Florida home insurance market.

NOT QUITE AS GOOD

9. AMERICAN INTEGRITY INSURANCE COMPANY OF FLORIDA

2013 Florida Home Insurance Complaint Ratio = 1:908

2012 Florida Home Insurance Complaint Ratio = 1:1,502

2011 Florida Home Insurance Complaint Ratio = 1:1,248

2010 Florida Home Insurance Complaint Ratio = 1:1,068

2009 Florida Home Insurance Complaint Ratio = 1:1,091

American Integrity Insurance Company of FL has 2.7% of the Florida home insurance market. American Integrity Insurance Company of Florida was the 6th largest seller of new home insurance policies in the quarter ending 9/30/13.

10. ST. JOHNS INSURANCE COMPANY, INC.

2013 Florida Home Insurance Complaint Ratio = 1:1,017

2012 Florida Home Insurance Complaint Ratio = 1:1,291

2011 Florida Home Insurance Complaint Ratio = 1:1,184

2010 Florida Home Insurance Complaint Ratio = 1:1,271

2009 Florida Home Insurance Complaint Ratio = Not available

ST. Johns Insurance Company has 2.8% of the Florida home insurance market. ST. Johns Insurance Company was the 13th largest seller of new home insurance policies in the quarter ending 9/30/13.

11. CASTLE KEY INDEMNITY COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:1,416

2012 Florida Home Insurance Complaint Ratio = 1:1,271

2011 Florida Home Insurance Complaint Ratio = 1:1,559

2010 Florida Home Insurance Complaint Ratio = 1:3,924

2009 Florida Home Insurance Complaint Ratio = 1:5,108

Castle Key Indemnity Company has 1.8% of the Florida home insurance market. Castle Key Indemnity Company was the 10th largest seller of new home insurance policies in the quarter ending 9/30/13.

12. HERITAGE PROPERTY & CASUALTY INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:2,219

2012 Florida Home Insurance Complaint Ratio = No home insurance complaints for 2012

2011 Florida Home Insurance Complaint Ratio = Not available

2010 Florida Home Insurance Complaint Ratio = Not available

2009 Florida Home Insurance Complaint Ratio = Not available

Heritage Property & Casualty Insurance Company has 1.4% of the Florida home insurance market. Heritage Property & Casualty Insurance Company was the 19th largest seller of new home insurance policies in the quarter ending 9/30/13. From the unavailability of its complaint statistics, I assume Heritage Property & Casualty Insurance Company started selling Florida home insurance in 2012. The company ended 2012 with 42,710 active home insurance policies, and no complaints. I usually wait until annual complaint statistics are available, but after looking at its home insurance complaints for the first three quarters of 2013, I’m placing Heritage Property & Casualty Insurance Company at #11 on my list. It’s really too early to assess Heritage Property & Casualty Insurance Company based on home insurance complaints.

EVEN LESS GOOD

13. TOWER HILL PRIME INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:813

2012 Florida Home Insurance Complaint Ratio = 1:1,125

2011 Florida Home Insurance Complaint Ratio = 1:1,137

2010 Florida Home Insurance Complaint Ratio = 1:2,076

2009 Florida Home Insurance Complaint Ratio = 1:1,418

Tower Hill Prime Insurance Company has 2.0% of the Florida home insurance market. Tower Hill Prime Insurance Company was the 17th largest seller of new home insurance policies in the quarter ending 9/30/13.

14. SOUTHERN FIDELITY INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:568

2012 Florida Home Insurance Complaint Ratio = 1:1,121

2011 Florida Home Insurance Complaint Ratio = 1:1,223

2010 Florida Home Insurance Complaint Ratio = 1:1,079

2009 Florida Home Insurance Complaint Ratio = 1:1,249

Southern Fidelity Insurance Company has 1.2% of the Florida home insurance market. Southern Fidelity Insurance Company was the 11th largest seller of new home insurance policies in the quarter ending 9/30/13.

15. STATE FARM FLORIDA INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:724

2012 Florida Home Insurance Complaint Ratio = 1:944

2011 Florida Home Insurance Complaint Ratio = 1:1,116

2010 Florida Home Insurance Complaint Ratio = 1:1,372

2009 Florida Home Insurance Complaint Ratio = 1:1,241

State Farm Florida Insurance Company has 6.5% of the Florida home insurance market. Although this State Farm subsidiary is the company with the third largest Florida home insurance market share, it is my understanding it is not selling new home insurance policies.

NOT VERY GOOD!

16. TOWER HILL PREFERRED INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:502

2012 Florida Home Insurance Complaint Ratio = 1:968

2011 Florida Home Insurance Complaint Ratio = 1:632

2010 Florida Home Insurance Complaint Ratio = 1:1,082

2009 Florida Home Insurance Complaint Ratio = Not available

Tower Hill Preferred Insurance Company has 1.1% of the Florida home insurance market.

17. UNIVERSAL PROPERTY & CASUALTY INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:684

2012 Florida Home Insurance Complaint Ratio = 1:885

2011 Florida Home Insurance Complaint Ratio = 1:773

2010 Florida Home Insurance Complaint Ratio = 1:844

2009 Florida Home Insurance Complaint Ratio = 1:896

Universal Property & Casualty Insurance Company has 8.4% of the Florida home insurance market. Universal Property & Casualty Insurance Company was the third largest seller of new home insurance policies in the quarter ending 9/30/13.

18. TOWER HILL SIGNATURE INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:677

2012 Florida Home Insurance Complaint Ratio = 1:834

2011 Florida Home Insurance Complaint Ratio = 1:836

2010 Florida Home Insurance Complaint Ratio = 1:1,331

2009 Florida Home Insurance Complaint Ratio = 1:1,309

Tower Hill Signature Insurance Company has 1.4% of the Florida home insurance market. Tower Hill Signature Insurance Company was the 14th largest seller of new home insurance policies in the quarter ending 9/30/13.

19. CASTLE KEY INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:493

2012 Florida Home Insurance Complaint Ratio = 1:773

2011 Florida Home Insurance Complaint Ratio = 1:1,114

2010 Florida Home Insurance Complaint Ratio = 1:1,353

2009 Florida Home Insurance Complaint Ratio = 1:1,770

Castle Key Insurance Company has 1.7% of the Florida home insurance market.

20. CITIZENS PROPERTY INSURANCE CORPORATION

2013 Florida Home Insurance Complaint Ratio = 1:303

2012 Florida Home Insurance Complaint Ratio = 1:684

2011 Florida Home Insurance Complaint Ratio = 1:858

2010 Florida Home Insurance Complaint Ratio = 1:1,150

2009 Florida Home Insurance Complaint Ratio = 1:693

Citizens Property Insurance Corporation is Florida’s property insurance company of last resort, and has 19.7% of the Florida home insurance market, because of many insurance companies reluctance to insure a lot of Florida homes. For various reasons a good Florida insurance agent should be able to explain to you, insuring with Citizens Property Insurance Corporation is only a good idea if you have no better option. Although this corporation is working to reduce its market share, by having other insurance companies make offers to its customers at renewal, Citizens Property Insurance Corporation was still the largest seller of new home insurance policies in the quarter ending 9/30/13.

21. SECURITY FIRST INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:422

2012 Florida Home Insurance Complaint Ratio = 1:670

2011 Florida Home Insurance Complaint Ratio = 1:728

2010 Florida Home Insurance Complaint Ratio = 1:1,118

2009 Florida Home Insurance Complaint Ratio = 1:1,377

Security First Insurance Company has 2.9% of the Florida home insurance market. Security First Insurance Company was the 7th largest seller of new home insurance policies in the quarter ending 9/30/13.

22. UNITED PROPERTY & CASUALTY INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:1,167

2012 Florida Home Insurance Complaint Ratio = 1:1,056

2011 Florida Home Insurance Complaint Ratio = 1:805

2010 Florida Home Insurance Complaint Ratio = 1:586

2009 Florida Home Insurance Complaint Ratio = 1:505

United Property & Casualty Insurance Company has 2.4% of the Florida home insurance market. United Property & Casualty Insurance Company was the 8th largest seller of new home insurance policies in the quarter ending 9/30/13.

23. FEDERATED NATIONAL INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:1,088

2012 Florida Home Insurance Complaint Ratio = 1:727

2011 Florida Home Insurance Complaint Ratio = 1:350

2010 Florida Home Insurance Complaint Ratio = 1:504

2009 Florida Home Insurance Complaint Ratio = 1:566

Federated National Insurance Company has 1.6% of the Florida home insurance market. Federated National Insurance Company was the 5th largest seller of new home insurance policies in the quarter ending 9/30/13.

24. FLORIDA PENINSULA INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:299

2012 Florida Home Insurance Complaint Ratio = 1:480

2011 Florida Home Insurance Complaint Ratio = 1:451

2010 Florida Home Insurance Complaint Ratio = 1:446

2009 Florida Home Insurance Complaint Ratio = 1:625

Florida Peninsula Insurance Company has 2.2% of the Florida home insurance market. Florida Peninsula Insurance Company was the 22nd largest seller of new home insurance policies in the quarter ending 9/30/13.

THE WORST!

25. PEOPLE’S TRUST INSURANCE COMPANY

2013 Florida Home Insurance Complaint Ratio = 1:751

2012 Florida Home Insurance Complaint Ratio = 1:380

2011 Florida Home Insurance Complaint Ratio = 1:203

2010 Florida Home Insurance Complaint Ratio = 1:302

2009 Florida Home Insurance Complaint Ratio = 1:275

People’s Trust Insurance Company has 1.2% of the Florida home insurance market. People’s Trust Insurance Company was the 4th largest seller of new home insurance policies in the quarter ending 9/30/13.

I hope this Florida home insurance review helps you choose a better Florida home insurance company. You can save money by checking the rates of as many companies willing to insure your property, but even with the best rates you can find, Florida home insurance is expensive.

Remember, shopping your auto insurance, to find & choose a company with lower rates, can take the sting out of the cost of home insurance. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. For a lot of people, the best auto & home insurance companies are the ones with the coverage they need at a lower price. With auto & home insurance, you don’t get better service or coverage because you pay more. Some of the best companies have competitive rates.

Some insurance companies charge twice as much as others for the same coverage. But no single company has low rates for everyone. You have to shop with all the leading companies, to find the company with the best coverage and best price for you. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

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Is your auto insurance company better or worse than average? I review all the leading auto insurance companies in the USA, using each company’s customer survey results from recent JD Power insurance studies, as well as each company’s complaint record, to determine if a company is performing better than average, average, or worse than average, for customer service, claims, & price. How is your insurance company rated? Is its coverage competitively priced? Does it have a higher than average number of customer complaints? Find out by reading the reviews on my home page by clicking HERE!
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What do you think about your Florida home insurance company’s complaint record, if it was included in this review? Did this review help you, or is there a way you think I can improve it? Please comment or ask me questions on my facebook page.Or, you can e-mail me at help@smartshopyourcarinsurance.com if you have questions and would like my help. Follow me on Twitter for important insurance consumer news and new reviews & blog posts at CarInsWatch.