How is the customer service and claims handling at State Auto Insurance Company? How good is State Auto ‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if State Auto Insurance Company is best for you! Continue reading
Tag Archives: Consumer Reports
State Farm Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance
How is the customer service and claims handling at State Farm Insurance Company? How good is State Farm ‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if State Farm Insurance Company is best for you! Continue reading
Progressive Insurance Reviews: Complaint Ratings for Auto Insurance
How is the customer service and claims handling at Progressive Insurance Company? How good is Progressive Auto Insurance? This blog entry helps you answer these important questions and decide if Progressive Insurance Company is best for you! Continue reading
2013 JD Power US Property Claims Satisfaction Study Numerical Scores for Home Insurance Customers
The annual JD Power auto & home insurance customer satisfaction & claims satisfaction studies are great tools for insurance shoppers to measure an insurance company’s claims & customer service, but people make the mistake of weighing its power circle ratings too much. You may think a 4 power circle rated company (better than most) is a much better company, and companies with the lowest power circle rating of 2 power circles (the rest), provide poor service, but when you look at the numerical score many of these companies received, they are actually not much better or worse than average. However, some companies do outperform others, while some low scoring companies are far below average. Today’s blog post reviews the raw scores and ratings for the 19 major insurance companies included in the recent JD Power 2013 Property Claims Satisfaction Study for homeowners insurance, released earlier this month. I’ll compare this year’s scores with last years scores, and point out the companies really earning their high or low ratings. Continue reading
GMAC Insurance Reviews: Complaint Ratings for Auto Insurance
How is the customer service and claims handling at GMAC Insurance Company? How good is GMAC Auto Insurance? This blog entry helps you answer these important questions and decide if GMAC Insurance Company is best for you! Continue reading
Safeco Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance
How is the customer service and claims handling at Safeco Insurance Company? How good is Safeco‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Safeco Insurance Company is best for you! Continue reading
Farmers Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance
How is the customer service and claims handling at Farmers Insurance Company? How good is Farmers Insurance Group‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Farmers Insurance Company is best for you! Continue reading
Esurance Insurance Reviews: Complaint Ratings for Auto Insurance
Seen any Esurance commercials? Do you wonder about the customer service and claims handling at Esurance Insurance Company? Is it good because Esurance is now owned by Allstate insurance? Do you login to Esurance Insurance Company‘s online auto insurance? This blog entry helps you decide if Esurance Insurance Company is best for you! Continue reading
USAA Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance
How is the customer service and claims handling at USAA (United Services Automobile Association) Insurance Company? How good is USAA‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if USAA Insurance Company is best for you! Continue reading
Auto & Home Insurance Companies: the Good, the Bad, and the Ugly?
Everyone wants a good price on auto & home insurance. But people also want to avoid the bad insurance companies that deny claims all the time. An affordable price for your car insurance and homeowners insurance is important, but you also want to choose a company that pays claims and does not hassle you.
Some people believe all insurance companies want to sell insurance, but none want to pay claims. Other people think some insurance companies are honest and pay claims, and other companies are dishonest and weasel out of paying legitimate claims. Some people think bad insurance companies automatically deny any claims over a certain dollar amount.
Many car & home insurance buyers have misconceptions about insurance companies, leading them to make mistakes they regret when they have a claim. This blog post will tell you about these misconceptions and mistakes, how to avoid them, and how to make better decisions when choosing your insurance company and coverage. Continue reading
Home Insurance Claims: Company Ratings for Property Claim Satisfaction in 2012
As readers of my blog know, I really like the annual JD Power insurance studies, and I think people should use the studies as a measure of customer service, instead of online customer reviews. Of the annual JD Power insurance studies, none are more important than their annual claims satisfaction studies. Today’s blog post reviews the raw scores and ratings for the 19 major home insurance companies included in the JD Power 2012 Property Claims Satisfaction Study. Continue reading
Car Insurance Claims: Company Ratings for Auto Claim Satisfaction in 2012
If you follow my advice, by getting price quotes from all the leading auto & home insurance companies each year, to make sure you pay reasonable rates, and get additional opinions on your coverage, you will see some companies charge more than double the amount other companies charge. This is how you can save hundreds of dollars by shopping your insurance. But some people have a reluctance to change to companies with substantially lower rates, thinking you get what you pay for. The good news is, unlike a lot of products, where you get better quality by paying more, you don’t get better service by paying more for insurance. My blog post today will discuss the JD Power 2012 US auto claims satisfaction ratings for all the major car insurance companies, and tell you what you need to know to find a company with acceptable claims satisfaction, and low rates for you. Continue reading
What is the best car insurance company in the North Central USA? Find out here!
Here are my summary and conclusions about the 2012 JD Power north central region auto insurance customer satisfaction study, surveying car insurance customers insured with the major companies in Illinois, Indiana, Michigan, Ohio, and Wisconsin. As is the case with the other regional studies, some of the companies rated among the best, or better than most, did not score much above the study average. Also, some of the companies receiving JD Power’s lowest rating, 2 power circles (the rest), are not much below the average score for the study. My analysis will help you tell the difference between the companies truly performing well, the companies performing about average, and any companies performing poorly, based on the numerical scores from the north central study. I will also discuss strengths and weaknesses for each company, in the factors considered by the study, such as Pricing, Policy Offerings, Billing & Payment, and Contacting the Insurance Company. Continue reading
JD Power 2012 Auto Insurance Southeast Region Study: Summary & Conclusions
Today, I’m writing about the JD Power 2012 auto insurance customer satisfaction study for the Southeast region of the USA, including the states of Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, & Tennessee. More so than the other regional studies I have reviewed, I think the power circle ratings in the Southeast regional study are very misleading, with some top rated, 5 power circle (among the best) rated companies, scoring only a few points above the average score, and not many points above companies rated at 3 power circles (about average) for overall customer satisfaction. I’ll analyze the scores and ratings, and let you know my opinion why a company may be a good choice for you, and if I think the study results indicate truly better or worse customer satisfaction. Continue reading
JD Power 2012 West Region Auto Insurance Study: Summary, Conclusions, & Shopping Tips
Here is my summary, conclusions, and shopping tips regarding the 2012 JD Power West Region auto insurance survey, measuring car insurance customer satisfaction in 10 Western states: Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming. Remember, each state’s automobile insurance market is unique. The top insurance companies in Washington, Wyoming, and Arizona are likely to be different companies. Any of the companies on this list, and even smaller companies not making the list, might be the company saving you hundreds of dollars on your auto insurance. If you don’t want to grossly over-pay for auto insurance coverage, decide on the coverage you need, and get quotes for the same coverage from all the companies on this list, to find the companies with good service and competitive rates. Continue reading
JD Power 2012 West Region Auto Insurance Study: Companies Rated Among the Best
Continuing with my review of the seven regional auto insurance customer satisfaction studies completed in 2012 by JD Power, this is my first blog post for the West region, reviewing the highest rated companies in the second regional study, covering the western states of AZ, CO, ID, MT, NV, NM, OR, UT, WA, & WY. As you will find out from reading this blog post, the 5 power circle rating used by JD Power to rate companies performing among the best in the study, can mislead you about the true quality of customer satisfaction for these companies, compared to other, seemingly lower rated companies. I dig deeper into the study results, beyond the Overall Customer Satisfaction rating, to give you more useful information to help you decide on an auto insurance company, and avoid paying more for a company with the false expectation of astounding customer service. Continue reading
JD Power 2012 US Auto Insurance Study: Summary, Conclusions, & Shopping Tips
Before I write my summary of my analysis of the results for the JD Power 2012 California region auto insurance study, let me explain how to use the summaries I’m writing for the seven regional studies, making up the JD Power 2012 US auto insurance company customer satisfaction study, so you can find the auto insurance company with the best combination of coverage, service, & price for you.
I don’t think many auto insurance buyers choose a company on service alone, without consideration of price. So, I will list the companies rated by JD Power for each regional survey summary, from best to worst, discuss their strengths & weaknesses, and tell you which type of customers should get a quote from them. Continue reading
JD Power 2012 California Region Auto Insurance Study: Companies Rated Below Average
This blog post finishes my review of the car insurance companies rated by the JD Power 2012 California region auto insurance study. Was your auto insurance company rated less than “about average” for customer satisfaction? Was it classified with the lowest rating of 2 power circles? JD Power diplomatically refers to companies with the 2 power circle rating as “the rest.” The good news is some of the companies scoring below the California regional average score are not far below the average. I will review the company scores, and the factors leading to the scores, such as Billing & Payment or Pricing, and let you know if you should be looking for a better company. Some of these companies you may want to avoid, but some of them may meet your insurance needs at a great price. I’ll give you the information behind the power circle rating for each of the companies below the California average, to help you make better decisions when choosing an auto insurance company. Continue reading
JD Power 2012 California Region Auto Insurance Study: Companies Rated Better Than Most
My last blog post told you about the two highest rated companies for customer satisfaction in the JD Power 2012 California region auto insurance study. The top company was USAA, but it restricts eligibility for its insurance to the military. The only other company in the California survey to receive a 5 power circle rating, was Wawanesa, and its score was not much higher than the companies rated 4 power circles.
Now, I examine the numbers and considerations behind the companies rated 4 power circles (Better than most), to let you know my thoughts about what the JD Power survey results really say about these companies. Continue reading
JD Power 2012 California Region Auto Insurance Study: Companies Rated Among the Best
Which auto insurance companies in California received the best rating — 5 power circles (Among the best) — for customer satisfaction by JD Power in 2012? I’ll tell you not only the companies with the top ratings, but how I think you should consider each company’s rating, and how it compares with other leading companies. I’ll help you avoid the mistake of paying too much for car insurance, because of the possibly false expectation of excellent customer service. If you look at the JD Power number scores behind the power circle ratings, you will find some companies rated among the best may not be really much better than other companies. Continue reading
JD Power 2012 US Auto Insurance Study: Customer Satisfaction Factors
Before I review the results of the JD Power 2012 US Auto Insurance study, for each of the seven regions where auto insurance companies are rated, I want to explain the individual factors, such as Pricing and Billing & Payment, which make up the Overall Satisfaction rating for each auto insurance company included in the study.
Survey results for at least one of these factors may have no relevance for you as a customer, and performing well or poorly in one of the factors, may distort the Overall Satisfaction rating in a way which may mislead you, and cause you to choose or avoid the wrong insurance company.
Continue reading
JD Power 2012 US Auto Insurance Study: Understanding the Power Circle Rating System
Before I analyze the results of the JD Power 2012 US Auto Insurance study for each of the seven regions rating auto insurance companies, I want to tell you about how the JD Power rating system works. Trusting the power circle ratings alone, without understanding how they are calculated, or the point score associated with them, can lead you to think an insurance company is better or worse than it actually is for customer satisfaction. Don’t worry about following the math in this post, but it’s important to read the conclusions I make about it. Continue reading
2012 JD Power National Auto Insurance Study Considered
JD Power has recently released its 2012 auto insurance study, and there have been big changes to how the study is presented. Instead of providing national study results, from surveying customers for each of the largest auto insurance companies in the USA, JD Power has broken down their annual auto insurance customer satisfaction survey into seven regional study results. This blog post is the first of a series discussing the changes to the study, lets you know the best rated companies in each region. and how to use the JD Power auto insurance study results to help you decide on the best insurance company for you.
JD Power uses a “circle” rating system, where 5 power circles is the best rating, and 2 power circles is the worst rating, but I will show you why you have to look deeper than the circle rating, before you decide to select or pass on an insurance company Continue reading
District of Columbia (DC) Home Insurance Reviews: Complaint Ratings for Top Companies
Does your Washington DC home-owners insurance company have a large amount of customer complaints? Will you have problems placing a claim, or have a valid claim delayed or denied? Is your company any good? Most consumers fail to check the complaint records of their insurance companies. This blog post ranks thirteen of the largest DC home insurance companies based on their 2011 JD Power customer satisfaction ratings, and links to a review with each insurance company’s complaint record. Find out the best & worst companies. Continue reading
District of Columbia (DC) Auto Insurance Reviews: Complaint Ratings for Major Companies
Does your Washington DC automobile insurance company have a huge amount of customer complaints? Will you have any problems placing a claim, or have a valid claim delayed or denied? Is your insurance company good or bad? Most consumers fail to check the complaint records of their auto insurance company. This blog post provides complaint information for sixteen major insurance companies selling auto insurance in Washington DC, and ranks them from best to worst, based on their 2011 JD Power auto insurance customer satisfaction rating. National auto insurance complaint ratings for their subsidiary companies are available through links to my insurance company reviews on my website. Continue reading