Does your Washington DC automobile insurance company have a huge amount of customer complaints? Will you have any problems placing a claim, or have a valid claim delayed or denied? Is your insurance company good or bad? Most consumers fail to check the complaint records of their auto insurance company. This blog post provides complaint information for sixteen major insurance companies selling auto insurance in Washington DC, and ranks them from best to worst, based on their 2011 JD Power auto insurance customer satisfaction rating. National auto insurance complaint ratings for their subsidiary companies are available through links to my insurance company reviews on my website.I am blogging all the time to help you find the best policies and prices for auto, home, & life insurance, so bookmark or place my website in your favorites!
A state’s department of insurance website is usually a good place to find out consumer information about insurance & insurance companies. The Washington DC Department of Insurance website does not have much state specific information for District of Columbia residents.
Many states don’t provide state auto insurance complaint data, but they usually have information on insurance company market share, so I can find the largest auto insurance companies in the state. Unfortunately, The DC insurance department website was not very helpful about disclosing the major auto insurance companies in the district.
Instead, I am using the largest auto insurance companies in the USA from the National Association of Insurance Commissioners (NAIC) website, and eliminating the ones not selling auto insurance in Washington DC.
I am ranking these 16 major auto insurance companies, from best to worst, by their 2011 JD Power customer satisfaction rating: Among the best; Better than most; About average; The rest.
Most auto insurance companies are rated average by JD Power. Each insurance company is listed as a link to my website, so you can check the auto and home insurance complaint information for the company.
Insurance companies often have several subsidiary companies selling auto insurance in your state. You will need to know the correct name of the subsidiary company insuring or quoting you. For example, there are many Progressive companies, so you will need to know the quote you were offered is from “Progressive Universal Insurance Company,” to check the correct complaint rating from the insurance company reviews on my website.
For information on additional auto & home insurance companies, go to my website home page to see complaint information, AM Best financial strength ratings, and JD Power auto claims satisfaction ratings, for insurance companies not on this list.
If you want to decrease the chance of having a problem with your insurance company, go with the highest rated insurance company, although it may cost more. The good news is the best automobile & home insurance companies often have very good rates — you can go with a better insurance company and save money, too!
If you are like me, the best insurance company for you has the lowest price for the coverage you need. I can put up with average service if it means saving money.
People pay too much for auto and home insurance for 2 reasons: 1. They don’t shop for better rates each year, and if they do shop, 2. they don’t check the rates of ALL the major insurance companies. Be sure to shop with as many companies as you can!
If you are newly licensed, have had a lapse or been without auto insurance, or you have tickets and/or accidents on your driving record, you may have fewer options finding insurance companies wanting to insure you. A lot of insurance companies willing to insure drivers with tickets & accidents have a high number of complaints, too.
As an additional resource, if you are classified as a “high risk” driver by insurance companies, please see this other blog post of mine to find nonstandard auto insurance companies insuring high risk drivers, so you can choose one with a good rate & a better complaint record.
If you decide to buy auto or home insurance direct from the company, without a local agent, & you have a problem, you have to deal with a call center, and you won’t have a local agent to provide personal service. You will have to be your own agent. Having a good agent can make insuring with even a mediocre insurance company a good experience for you.
Here is the list. Remember to shop with as many companies as possible, so you can find the best rates, service, & coverage for you.
16 Washington DC Insurance Companies Ranked from Best to Worst by Their 2011 JD Power Auto Insurance Customer Satisfaction Rating. (Click the link for a review, including complaint information about the company).
10. California State Auto Association (AAA / Auto Club)
13. Metropolitan Insurance (Metlife)
16. Infinity Insurance — Infinity specializes in nonstandard auto insurance for high risk drivers. Although it is a large national auto insurer, it was not included in JD Power’s 2011 national auto insurance survey. This should not be viewed negatively. There are many good auto insurance companies not included in JD Power’s survey.
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