Allstate Insurance Review: AM Best Financial Strength Ratings & Auto / Homeowners Complaint Records 2009-2014

Allstate is the second largest insurer of autos & homes in the USA, so anyone buying car or homeowners insurance should consider getting a price quote from Allstate, to see if this company best meets their insurance needs at a reasonable price.

A measure of quality for an auto or home insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, adjusted for the company’s market share. This review will show you if Allstate has a better than average, average, or below average complaint record for 2009, 2010, 2011, 2012, 2013 & 2014. I’ll review the AM Best Financial Strength Rating (FSR) for the Allstate insurance subsidiaries insuring cars & homes, too.

Be sure to use the information in this Allstate auto & homeowners insurance review and the ad below this paragraph (or the ad at the end of this review) to request price quotes from multiple insurance companies, and find the best auto or home insurance company for you.

I update, revise or write new auto, home, & life insurance company reviews with the latest data throughout the year. Bookmark this page or my website homepage, so you can keep up with information about your insurance company.

The detailed information in this review and my review of the JD Power ratings for Allstate auto, home, & life insurance, compare Allstate auto, homeowners, & life insurance to the industry average and competing companies for customer service, claims processing performance, customer complaints, financial strength, and insurance rates, but if If you don’t want to read all the details, you can go to this review on my website here, to see at a glance if Allstate consistently performs better than average, average, or worse than average for customer service, claims, and pricing, and compare Allstate to over 40 other U.S. auto & home insurance companies.


Allstate Insurance Review

This Allstate Insurance review is divided into two sections, considering its: 1. AM Best Financial Strength Rating and 2. auto & homeowners insurance complaint record 2009 through 2013.

1. AM Best Financial Strength Rating for the Allstate insurance companies insuring cars & homes

Allstate had its A+ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) for most of its Property & Casualty subsidiaries reaffirmed on 2/12/2015. A+ is the second highest rating for AM Best. Allstate has maintained this rating since I’ve been watching it, when I started this website in November of 2010.

Allstate’s New Jersey subsidiary companies, Allstate New Jersey Insurance Company & Allstate New Jersey Property & Casualty Company, have a lower AM Best rating of A- (Excellent) with a stable outlook, which is the fourth highest rating for AM Best. I become concerned with any car or home insurance company or subsidiary with less than an A- rating for financial strength from AM Best.

AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for any of the Allstate companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Some major auto & home insurance companies have higher or slightly lower financial strength ratings than the Allstate companies, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.

2. Allstate Insurance Group Auto & Home Insurance Complaint Statistics & Ratings

You may really like your car or home insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. A great way to evaluate an auto or home insurance company’s claims service is to look at its customer complaint record.

A measure of quality for an auto or homeowners insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, compared to the industry average and competing companies. Some of the most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim.

This part of my review will show you if Allstate auto & home insurance has a better-than-average, average, or below-average complaint record, based on its 2009-2014 customer complaint statistics. These sections of the review provides valuable information, to help you decide if Allstate, or a competitor, like State Farm, Nationwide, Liberty Mutual, Progressive, or GEICO, is a better insurance company for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.

Allstate, like most insurers, has a group of subsidiary companies insuring personal use vehicles &/or homes in the USA. The use of more than one auto or home insurance subsidiary company is usually to offer different pricing, or operate in a certain US state or states. Different subsidiaries can be used to offer specific pricing for certain market segments, such as drivers with lower or higher risk expectations (for example, drivers with a clean driving record vs. drivers with tickets and accidents), or certain occupations and employers, such as teachers or government employees, or to insure certain types of vehicles or residences, such as mobile homes, motorcycles, or motor homes, or to sell through different distribution channels, such as direct from the company, through a company agent, through an independent insurance agent, or other reasons.

Allstate uses different subsidiaries to operate in certain states, but most commonly, Allstate will stop selling a certain insurance product for one company, and start selling it in a new subsidiary, when it revises the insurance product. For example, in Oregon, Allstate stopped selling new auto insurance policies from Allstate Insurance Company, when it launched its new auto insurance product with a new rating plan and different features, like a cash back bonus, which it sold under Allstate Property & Casualty Insurance Company. A few years later, Allstate Property & Casualty Insurance Company stopped selling new auto insurance policies, when Allstate launched another new auto insurance product under Allstate Fire & Casualty Insurance Company.

The complaint statistics, called complaint ratios, used in this Allstate Insurance review are the number of upheld complaints filed against each of the Allstate companies with a state’s insurance regulatory authority, adjusted for each subsidiary’s market share, as determined by the National Association of Insurance Commissioners.

The complaint ratios for the Allstate insurance companies listed below display the ratio of the company’s U.S. Market Share of closed complaints compared to the company’s U.S. Market Share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an auto or home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.

So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify if Allstate has a good or poor complaint record.

Here’s how I establish my auto & homeowners insurance complaint ratings:

B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.

C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.05 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.95 to .75).

W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.

I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). Companies with “B” or “C+” ratings are okay, too, particularly if they have less market share, with less than $50,000,000 in premiums for a line of insurance (such as auto or home) each year. I prefer to avoid companies with a consistently higher than average number of complaints, or with inconsistent complaint records, unless there are mitigating factors, such as very small market share.

I. Allstate Auto insurance Complaint Record

Allstate has 9 subsidiary companies insuring personal use autos, motorcycles, & trucks.

2012-2014 Auto insurance complaint record for Allstate considering all subsidiaries:

Better than average

Here is the auto insurance complaint record and change in market share for each Allstate subsidiary insuring private passenger vehicles in the USA:

Allstate Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = C+ (.78)

2014 US auto insurance premium = $3,821,715,511

2013 Auto Insurance Complaint Ratio = B (.67)

2013 US auto insurance premium = $4,160,765,692

2012 Auto Insurance Complaint Ratio = B (.73)

2012 US auto insurance premium = $4,548,731,858

2011 Auto Insurance Complaint Ratio = B (.68)

2011 US auto insurance premium = $4,969,396,189

2010 Auto Insurance Complaint Ratio = C (.96)

2010 US auto insurance premium = $5,439,723,087

2009 Auto Insurance Complaint Ratio = C (1.03)

Allstate Property & Casualty Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.48)

2014 US auto insurance premium = $3,569,908,215

2013 Auto Insurance Complaint Ratio = B (.41)

2013 US auto insurance premium = $3,451,939,814

2012 Auto Insurance Complaint Ratio = B (.39)

2012 US auto insurance premium = $3,484,254,469

2011 Auto Insurance Complaint Ratio = B (.46)

2011 US auto insurance premium = $3,666,205,882

2010 Auto Insurance Complaint Ratio = B (.49)

2010 US auto insurance premium = $3,779,487,055

2009 Auto Insurance Complaint Ratio = B (.44)

Allstate Indemnity Company Auto Insurance Complaint Statistics & Ratings

In most states, Allstate Indemnity offers nonstandard auto insurance rates for drivers with one major moving violation, like a DUI or Reckless Driving, or with tickets, accidents, claims, or other reasons auto insurance companies consider them a higher risk. If you are insured with Allstate Indemnity, but do not or no longer have the profile of a high risk driver, you can probably save a lot of money by shopping with other companies, or switching to another Allstate subsidiary. Allstate Indemnity has a good complaint history, compared to most nonstandard auto insurance companies.

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = C+ (.76)

2014 US auto insurance premium = $2,225,836,590

2013 Auto Insurance Complaint Ratio = C+ (.81)

2013 US auto insurance premium = $2,456,554,951

2012 Auto Insurance Complaint Ratio = B (.59)

2012 US auto insurance premium = $2,417,867,064

2011 Auto Insurance Complaint Ratio = B (.50)

2011 US auto insurance premium = $2,465,654,370

2010 Auto Insurance Complaint Ratio = B (.57)

2010 US auto insurance premium = $2,618,693,038

2009 Auto Insurance Complaint Ratio = B (.66)

Allstate Fire & Casualty Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.47)

2014 US auto insurance premium = $5,761,091,707

2013 Auto Insurance Complaint Ratio = B (.29)

2013 US auto insurance premium = $4,920,700,703

2012 Auto Insurance Complaint Ratio = B (.39)

2012 US auto insurance premium = $4,238,986,156

2011 Auto Insurance Complaint Ratio = B (.36)

2011 US auto insurance premium = $3,698,127,488

2010 Auto Insurance Complaint Ratio = B (.32)

2010 US auto insurance premium = $3,252,753,342

2009 Auto Insurance Complaint Ratio = B (.45)

Allstate County Mutual Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.67)

2014 US auto insurance premium = $218,448,768

2013 Auto Insurance Complaint Ratio = B (.28)

2013 US auto insurance premium = $228,654,780

2012 Auto Insurance Complaint Ratio = B (.29)

2012 US auto insurance premium = $244,152,354

2011 Auto Insurance Complaint Ratio = B (.40)

2011 US auto insurance premium = $275,067,595

2010 Auto Insurance Complaint Ratio = B (.19)

2010 US auto insurance premium = $316,824,378

2009 Auto Insurance Complaint Ratio = B (.66)

Allstate Vehicle & Property Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = W (11,054.39)

2014 US auto insurance premium = $12,239

2013 Auto Insurance Complaint Ratio = W (2,408.44)

2013 US auto insurance premium = $35,735

2012 Auto Insurance Complaint Ratio = W (1,374.84)

2012 US auto insurance premium = $45,300

2011 Auto Insurance Complaint Ratio = W (7.46)

2011 US auto insurance premium = $1,141,159

2010 Auto Insurance Complaint Ratio = W (1.60)

2010 US auto insurance premium = $5,272,969

2009 Auto Insurance Complaint Ratio = W (4.26)

Although its auto insurance complaint ratios are troubling, they are extremely high because Allstate Vehicle & Property Insurance Company has only a handful (less than 50 auto insurance policies in 2014?) of auto insurance customers, and it appears Allstate is discontinuing the personal auto insurance product line for this subsidiary, by not selling new auto insurance policies and canceling most of its current policyholders each year since 2010.

Allstate New Jersey Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.30)

2014 US auto insurance premium = $351,526,649

2013 Auto Insurance Complaint Ratio = B (.45)

2013 US auto insurance premium = $402,105,337

2012 Auto Insurance Complaint Ratio = C+ (.92)

2012 US auto insurance premium = $436,910,983

2011 Auto Insurance Complaint Ratio = C- (1.14)

2011 US auto insurance premium = $473,352,258

2010 Auto Insurance Complaint Ratio = W (1.53)

2010 US auto insurance premium = $518,493,512

2009 Auto Insurance Complaint Ratio = C+ (.88)

Allstate New Jersey Property & Casualty Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.23)

2014 US auto insurance premium = $416,273,958

2013 Auto Insurance Complaint Ratio = B (.17)

2013 US auto insurance premium = $389,243,237

2012 Auto Insurance Complaint Ratio = B (.35)

2012 US auto insurance premium = $354,636,342

2011 Auto Insurance Complaint Ratio = B (.45)

2011 US auto insurance premium = $319,671,604

2010 Auto Insurance Complaint Ratio = B (.43)

2010 US auto insurance premium = $277,532,861

2009 Auto Insurance Complaint Ratio = B (.25)

Allstate New Jersey Property & Casualty Company operates in the state of New Jersey only.

Allstate Northbrook Indemnity Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.37)

2014 US auto insurance premium = $472,079,864

2013 Auto Insurance Complaint Ratio = B (.20)

2013 US auto insurance premium = $109,088,452

2012 Auto Insurance Complaint Ratio = B (.74)

2012 US auto insurance premium = $120,341,151

2011 Auto Insurance Complaint Ratio = C- (1.09)

2011 US auto insurance premium = $123,936,922

Allstate North American Insurance Company Auto Insurance Complaint Statistics & Ratings

This Allstate subsidiary, Allstate North American Insurance Company, does not seem to be active in any state, or have any home or auto insurance policies in force at this time, or over the last 4 years.

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = No data available

2014 US auto insurance premium = No data available

2013 Auto Insurance Complaint Ratio = No data available

2013 US auto insurance premium = No data available

2012 Auto Insurance Complaint Ratio = No data available

2012 US auto insurance premium = No data available

2011 Auto Insurance Complaint Ratio = No data available

2011 US auto insurance premium = No data available

2010 Auto Insurance Complaint Ratio = No data available

2010 US auto insurance premium = No data available

2009 Auto Insurance Complaint Ratio = No data available

II. Allstate Homeowners (including Renters, Condo, and Mobile Home) insurance Complaint Record

Allstate has 8 subsidiary companies selling residential property (home, renters, condo, & mobile home) insurance.

2012-2014 Home insurance complaint record for Allstate considering all subsidiaries:

Average

Here is the home insurance complaint record and change in market share for each Allstate subsidiary insuring homes, condos, & tenant’s personal property in the USA:

Allstate Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = C+ (.82)

2014 US Home insurance premium = $2,416,395,147

2013 Home Insurance Complaint Ratio = C (1.03)

2013 US home insurance premium = $2,522,179,957

2012 Home Insurance Complaint Ratio = C (1.02)

2012 US home insurance premium = $2,638,961,705

2011 Home Insurance Complaint Ratio = C+ (.79)

2011 US home insurance premium = $2,662,283,156

2010 Home Insurance Complaint Ratio = C (.96)

2010 US home insurance premium = $2,714,993,179

2009 Home Insurance Complaint Ratio = C (.98)

Allstate Indemnity Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.53)

2014 US Home insurance premium = $1,321,157,541

2013 Home Insurance Complaint Ratio = B (.61)

2013 US home insurance premium = $1,345,533,401

2012 Home Insurance Complaint Ratio = B (.53)

2012 US home insurance premium = $1,362,086,087

2011 Home Insurance Complaint Ratio = B (.52)

2011 US home insurance premium = $1,362,523,862

2010 Home Insurance Complaint Ratio = B (.35)

2010 US home insurance premium = $1,405,251,639

2009 Home Insurance Complaint Ratio = B (.47)

Allstate Property & Casualty Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.74)

2014 US Home insurance premium = $1,323,826,461

2013 Home Insurance Complaint Ratio = C+ (.76)

2013 US home insurance premium = $1,384,069,338

2012 Home Insurance Complaint Ratio = B (.64)

2012 US home insurance premium = $1,420,087,482

2011 Home Insurance Complaint Ratio = C+ (.89)

2011 US home insurance premium = $1,314,443,978

2010 Home Insurance Complaint Ratio = B (.65)

2010 US home insurance premium = $1,171,310,995

2009 Home Insurance Complaint Ratio = B (.58)

Allstate Fire & Casualty Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = C (1.02)

2014 US Home insurance premium = $311,198,980

2013 Home Insurance Complaint Ratio = B (.68)

2013 US home insurance premium = $338,000,617

2012 Home Insurance Complaint Ratio = B (.72)

2012 US home insurance premium = $359,784,144

2011 Home Insurance Complaint Ratio = C+ (.75)

2011 US home insurance premium = $327,723,542

2010 Home Insurance Complaint Ratio = B (.70)

2010 US home insurance premium = $274,215,034

2009 Home Insurance Complaint Ratio = C- (1.25)

Allstate County Mutual Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = No home policies in force

2014 US Home insurance premium = $0

2013 Home Insurance Complaint Ratio = No home policies in force

2013 US home insurance premium = $0

2012 Home Insurance Complaint Ratio = No home policies in force

2012 US home insurance premium = $0

2011 Home Insurance Complaint Ratio = No home policies in force

2011 US home insurance premium = $0

2010 Home Insurance Complaint Ratio = No home policies in force

2010 US home insurance premium = $0

2009 Home Insurance Complaint Ratio = No home policies in force

Allstate New Jersey Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.22)

2014 US Home insurance premium = $165,505,162

2013 Home Insurance Complaint Ratio = B (.51)

2013 US home insurance premium = $172,690,428

2012 Home Insurance Complaint Ratio = W (1.47)

2012 US home insurance premium = $169,414,010

2011 Home Insurance Complaint Ratio = C- (1.13)

2011 US home insurance premium = $173,996,474

2010 Home Insurance Complaint Ratio = C+ (.86)

2010 US home insurance premium = $168,805,224

2009 Home Insurance Complaint Ratio = B (.64)

Allstate New Jersey Property & Casualty Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (0) (No complaints)

2014 US home insurance premium = $16,522,583

2013 Home Insurance Complaint Ratio = No home insurance policies in force

2013 US home insurance premium = $0

Allstate New Jersey Property & Casualty Company operates in the state of New Jersey only. Allstate New Jersey Property & Casualty Company appears to have started insuring homes in 2014.

Allstate Texas Lloyd’s Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.33)

2014 US Home insurance premium = $418,132,112

2013 Home Insurance Complaint Ratio = B (.28)

2013 US home insurance premium = $427,254,350

2012 Home Insurance Complaint Ratio = B (.22)

2012 US home insurance premium = $443,608,197

2011 Home Insurance Complaint Ratio = B (.23)

2011 US home insurance premium = $462,398,477

2010 Home Insurance Complaint Ratio = B (.21)

2010 US home insurance premium = $483,268,091

2009 Home Insurance Complaint Ratio = W (1.42)

Allstate Vehicle & Property Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.39)

2014 US Home insurance premium = $932,222,351

2013 Home Insurance Complaint Ratio = B (.28)

2013 US home insurance premium = $471,803,605

2012 Home Insurance Complaint Ratio = B (.10)

2012 US home insurance premium = $83,050,759

2011 Home Insurance Complaint Ratio = B (0) (No Complaints)

2011 US home insurance premium = $1,310,260

2010 Home Insurance Complaint Ratio = No home policies in force

2010 US auto insurance premium = $0

Allstate North American Insurance Company Home Insurance Complaint Statistics & Ratings

This Allstate subsidiary, Allstate North American Insurance Company, does not seem to be active in any state, or have any home or auto insurance policies in force at this time, or over the last 4 years.

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = No data available

2014 US Home insurance premium = No data available

2013 Home Insurance Complaint Ratio = No data available

2013 US home insurance premium = No data available

2012 Home Insurance Complaint Ratio = No data available

2012 US home insurance premium = No data available

2011 Home Insurance Complaint Ratio = No data available

2011 US home insurance premium = No data available

2010 Home Insurance Complaint Ratio = No data available

2010 US home insurance premium = No data available

2009 Home Insurance Complaint Ratio = No data available

Thanks for reading this review of Allstate auto & home insurance. You can find other reviews of leading auto, home, & life insurance companies on my website & blog. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. For a lot of people, the best insurance company is the one with the lowest rates. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

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