Safeco Review: Auto / Homeowners Insurance Price Competitiveness, AM Best Financial Strength Ratings & Complaints 2009-2014

This Safeco Insurance review will evaluate, for the most recent six year period where reliable statistics are available (2009, 2010, 2011, 2012, 2013, & 2014), the home & auto insurance complaint ratings for the subsidiary companies of Safeco insurance, to determine whether each subsidiary, such as Safeco Insurance Company of America, has a better-than-average, average, or worse-than-average customer complaint record.

I’ll also look at the JD Power ratings for Safeco auto & homeowner insurance pricing compare to major competitors, like State Farm, Allstate, Progressive, GEICO, & Farmers, and increases & decreases in market share (as measured by annual written premiums) for each Safeco subsidiary, as a possible indication of high or low insurance rates. In addition, I’ll review the AM Best Financial Strength Ratings for the Safeco insurance companies, too.

Be sure to use the information in this review and the ad below this paragraph (or the ad at the end of this review) to request price quotes from multiple insurance companies, and find the best auto or home insurance company for you.

There are plenty of insurance company reviews & customer complaints on the Web. Will positive or negative customer reviews help you choose a better auto or home insurance company? Can customer reviews at least help you avoid insurance companies with unacceptable customer service? You may really like your car or home insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. The wise consumer should avoid insurance companies with a worse than average history of auto or home insurance complaints, but most reviews online don’t have enough complaint data to make a fair comparison among insurance companies.

The detailed information in this review, and my review of the JD Power auto & homeowners customers & claims satisfaction ratings for Safeco Insurance, compare Safeco auto & homeowners insurance to the industry average and competing companies for customer service, customer complaints, claims processing performance, and insurance rates, but if you don’t want to read all the details, you can go to my review here, to see at a glance if Safeco consistently performs better than average, average, or worse than average for customer service, claims, complaints, and pricing, and compare Safeco to over 40 other U.S. auto & home insurance companies.

If you find this review useful, please like it on Facebook & share the link to this review or my site with your friends & family through social media. Bookmark this page for updates as the latest complaint data becomes available.


Safeco Auto & Home Insurance Customer Complaints, Pricing, & Ratings Review

In September 2008, Safeco became part of Liberty Mutual Insurance, but Safeco still operates as its own brand and operation, separate from Liberty Mutual. Safeco Insurance sells auto & home insurance through a national network of independent insurance agencies, and it is available in most states. Auto insurance quotes can be obtained from the Safeco insurance company website, or through the ads at the top & bottom of this Safeco Insurance review (as well as Safeco’s leading competitors).

This Safeco Insurance review is divided into four sections, consisting of: 1. AM Best Financial Strength Ratings for the Safeco insurance companies, 2. its auto insurance customer complaint record, 3. its home insurance customer complaint record, and 4. the competitiveness of Safeco auto & home insurance rates compared to other major auto & home insurance companies.

1. AM Best Financial Strength Ratings for the Safeco insurance companies

The Safeco companies, Safeco Insurance Company of America, Safeco Insurance Company of Illinois, Safeco Insurance Company of Indiana, Safeco Insurance Company of Oregon, Safeco Lloyds Insurance Company, Safeco National Insurance Company, Safeco Surplus Lines Insurance Company, First National Insurance Company of America, and General Insurance Company of America had their A (Excellent) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) affirmed on 10/08/2015, and they have maintained this rating for the last five years or more. A is the third highest rating for AM Best. I become concerned with any automobile or homeowners insurance company or subsidiary not rated or with less than an A- rating for financial strength from AM Best.

AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for any of the Safeco companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Some major auto & home insurance companies have higher or lower financial strength ratings than the Safeco companies, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.

Safeco Auto & Homeowners Insurance Complaint Record 2009-2014

You may really like your car or home insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. A great way to evaluate an auto or home insurance company’s claims service is to look at its customer complaint record.

A measure of quality for an auto or homeowners insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, compared to the industry average and competing companies. Some of the most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim.

Sections #2 & #3 of this review will show you if Safeco auto & home insurance has a better-than-average, average, or below-average complaint record, based on its 2009, 2010, 2011, 2012, 2013 & 2014 customer complaint statistics. These sections of the review provides valuable information, to help you decide if Safeco, or a competitor, like State Farm or American Family, is a better insurance company for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.

The complaint statistics, called complaint ratios, used in this Safeco Insurance review are the number of upheld complaints filed against each of the Safeco companies with a state’s insurance regulatory authority, adjusted for each subsidiary’s market share, as determined by the National Association of Insurance Commissioners.

The complaint ratios for the Safeco insurance companies listed below display the ratio of the company’s U.S. Market Share of closed complaints compared to the company’s U.S. Market Share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an auto or home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.

So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify if Safeco has a good or poor complaint record.

Here’s how I establish my auto & homeowners insurance complaint ratings:

B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.

C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.01 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.99 to .75).

W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.

I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). Companies with “B” or “C+” ratings are okay, too, particularly if they have less market share, with less than $50,000,000 in premiums for that line of insurance (auto or home) each year. I prefer to avoid companies with a consistently higher than average number of complaints, or with inconsistent complaint records, unless there are mitigating factors, such as very small market share.

2. Safeco Insurance Review: Auto Insurance Complaint Statistics & Ratings

Safeco auto insurance complaint record considering all subsidiaries:

Worse than average

Safeco Insurance has eight subsidiary companies insuring private passenger vehicles in the states where the company sells auto insurance. The use of more than one auto or home insurance subsidiary company is usually to offer different pricing to specific risk profiles (for example, drivers with a clean driving record vs. drivers with tickets and accidents), operate in a certain US state or group of states, or offer different lines of insurance, such as life insurance or motorcycle insurance.

Here is the auto insurance complaint data for each Safeco subsidiary:

Safeco Insurance Company of America Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = W (1.93)

2014 US auto insurance premium = $846,191,901

2013 Auto Insurance Complaint Ratio = W (1.84)

2013 US auto insurance premium = $782,952,006

2012 Auto Insurance Complaint Ratio = W (1.43)

2012 US auto insurance premium = $696,728,123

2011 Auto Insurance Complaint Ratio = W (1.37)

2011 US auto insurance premium = $642,393,454

2010 Auto Insurance Complaint Ratio = W (1.42)

2010 US auto insurance premium = $656,760,718

2009 Auto Insurance Complaint Ratio = W (1.57)

Safeco Insurance Company of America is the Safeco subsidiary with the second largest amount of auto insurance customers. It is authorized to sell auto insurance in all the US states & DC, but this subsidiary may not be available in every state.

The Safeco Insurance Company of America subsidiary has a worse-than-average auto insurance complaint record from 2009 to 2014, with an increasing number of auto insurance complaints each year over the last four years, with its number of auto insurance complaints in its worst year (2014) at 93% more than the industry average. The auto insurance market share for Safeco Insurance Company of America has increased each year since 2011, which may be an indication of competitive pricing for its auto insurance.

Safeco Insurance Company of Illinois Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.62)

2014 US auto insurance premium = $1,586,292,337

2013 Auto Insurance Complaint Ratio = B (.54)

2013 US auto insurance premium = $1,485,826,311

2012 Auto Insurance Complaint Ratio = B (.55)

2012 US auto insurance premium = $1,206,283,209

2011 Auto Insurance Complaint Ratio = B (.54)

2011 US auto insurance premium = $1,062,287,425

2010 Auto Insurance Complaint Ratio = B (.50)

2010 US auto insurance premium = $1,085,336,569

2009 Auto Insurance Complaint Ratio = B (.70)

Safeco Insurance Company of Illinois is the Safeco subsidiary with the largest amount of auto insurance customers, and it’s authorized to sell auto insurance in most of the US states, except the District of Columbia, Delaware, Hawaii, Massachusetts, Maine, North Carolina, North Dakota, New Hampshire, New Jersey, New Mexico, New York, Rhode Island, South Carolina, South Dakota, Vermont, & West Virginia. However, this subsidiary may not be insuring vehicles in every state it’s authorized to do business.

The Safeco Insurance Company of Illinois subsidiary has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 70% of the industry average. The auto insurance market share for Safeco Insurance Company of Illinois has increased a lot each year since 2011, which may be an indication of competitive pricing for its auto insurance.

Safeco Insurance Company of Indiana Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.37)

2014 US auto insurance premium = $227,253,876

2013 Auto Insurance Complaint Ratio = B (.36)

2013 US auto insurance premium = $180,893,856

2012 Auto Insurance Complaint Ratio = W (1.39)

2012 US auto insurance premium = $51,963,414

2011 Auto Insurance Complaint Ratio = W (1.72)

2011 US auto insurance premium = $34,569,271

2010 Auto Insurance Complaint Ratio = C+ (.92)

2010 US auto insurance premium = $27,664,521

2009 Auto Insurance Complaint Ratio = W (2.60)

Safeco Insurance Company of Indiana is authorized to sell auto insurance in Alaska, Georgia, Illinois, Indiana, Minnesota, North Dakota, New York, Ohio, Pennsylvania, South Dakota, Texas, Virginia, & Vermont, but this subsidiary may not be available in every one of these states.

The Safeco Insurance Company of Indiana subsidiary has a worse-than-average auto insurance complaint record in three (2009, 2011, & 2012) of the last six years, with its number of auto insurance complaints in its worst year during this period at 260% of the industry average. However, the worse-than-average auto insurance complaint ratios were influenced by this subsidiary’s much smaller size in these years, and Safeco Insurance Company of Indiana had much better than average complaint ratios in 2013 & 2014, after experiencing significant auto insurance market share growth. The auto insurance market share for Safeco Insurance Company of Indiana has increased each year since 2010, more than tripling from 2012 to 2013, which may be a strong indication Safeco Insurance Company of Indiana has competitive auto insurance rates.

Safeco Insurance Company of Oregon Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = C+ (.85)

2014 US auto insurance premium = $285,915,705

2013 Auto Insurance Complaint Ratio = C- (1.14)

2013 US auto insurance premium = $266,937,871

2012 Auto Insurance Complaint Ratio = C+ (.83)

2012 US auto insurance premium = $185,899,960

2011 Auto Insurance Complaint Ratio = C+ (.85)

2011 US auto insurance premium = $150,120,338

2010 Auto Insurance Complaint Ratio = C+ (.99)

2010 US auto insurance premium = $136,576,903

2009 Auto Insurance Complaint Ratio = W (1.73)

Safeco Insurance Company of Oregon is authorized to sell auto insurance in Louisiana, Oregon & Washington only.

The Safeco Insurance Company of Oregon subsidiary has an inconsistent auto insurance complaint history, with a slightly lower than average number of auto insurance complaints in 2010, 2011, 2012 & 2014, and a higher than average number of auto insurance complaints in 2009 & 2013. The auto insurance market share for Safeco Insurance Company of Oregon has increased each year since 2010 — with a large increase from 2012 to 2013 — which may be an indication of competitive pricing for its auto insurance.

Safeco Lloyd’s Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.56)

2014 US auto insurance premium = $19,012,128

2013 Auto Insurance Complaint Ratio = B (0) (No complaints)

2013 US auto insurance premium = $21,747,917

2012 Auto Insurance Complaint Ratio = B (.36)

2012 US auto insurance premium = $25,336,965

2011 Auto Insurance Complaint Ratio = B (0) (No complaints)

2011 US auto insurance premium = $32,021,067

2010 Auto Insurance Complaint Ratio = B (0) (No complaints)

2010 US auto insurance premium = $41,480,229

2009 Auto Insurance Complaint Ratio = B (.36)

Safeco Lloyd’s Insurance Company is authorized to sell auto insurance in Texas only.

The Safeco Lloyd’s Insurance Company subsidiary has a better-than-average auto insurance complaint history each year since 2009, with its number of auto insurance complaints in its worst year during the last six years at 56% of the industry average. The auto insurance market share for Safeco Lloyd’s Insurance Company has decreased each year since 2010, which may be an indication Safeco Lloyd’s Insurance Company does not have competitive pricing for its auto insurance, or the subsidiary may not be selling new auto insurance policies.

Safeco National Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = W (3.20)

2014 US auto insurance premium = $6,617,746

2013 Auto Insurance Complaint Ratio = W (4.70)

2013 US auto insurance premium = $6,925,136

2012 Auto Insurance Complaint Ratio = B (0) (No complaints)

2012 US auto insurance premium = $7,825,482

2011 Auto Insurance Complaint Ratio = W (1.72)

2011 US auto insurance premium = $9,913,687

2010 Auto Insurance Complaint Ratio = W (1.52)

2010 US auto insurance premium = $11,139,202

2009 Auto Insurance Complaint Ratio = B (0) (No complaints)

Safeco National Insurance Company has an extremely small share of the auto insurance market, and it is authorized to sell auto insurance in Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Missouri, North Dakota, New York, Ohio, Oregon, Tennessee, & Virginia. However, the subsidiary has few auto insurance policies in force in any of these states, and may not be available at all, in some of the states where it is authorized.

The Safeco National Insurance Company subsidiary has an inconsistent auto insurance complaint history since 2010, with no auto insurance complaints in 2009 & 2012, three complaints in 2013, one complaint in 2011, and two complaints per year in 2010 & again in 2014. When subsidiaries have extremely small market share in a line of insurance, such as auto insurance for Safeco National Insurance Company, one or two complaints will give it much higher complaint ratios. The auto insurance market share for Safeco National Insurance Company has decreased each year since 2010, which may be an indication Safeco National Insurance Company does not have competitive auto insurance rates, or the subsidiary may not be selling new auto insurance policies.

General Insurance Company of America Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = W (1.41)

2014 US auto insurance premium = $67,720,897

2013 Auto Insurance Complaint Ratio = C- (1.01)

2013 US auto insurance premium = $64,658,393

2012 Auto Insurance Complaint Ratio = C+ (.85)

2012 US auto insurance premium = $95,362,423

2011 Auto Insurance Complaint Ratio = B (.43)

2011 US auto insurance premium = $98,298,749

The General Insurance Company of America subsidiary has an inconsistent auto insurance complaint history over the last four years, with its number of auto insurance complaints in its worst year (2014) at 41% more than the industry average. The auto insurance market share for General Insurance Company of America has decreased since 2011, but increased slightly from 2013 to 2014, which may be an indication General Insurance Company of America does now has more competitive pricing for its auto insurance.

First National Insurance Company of America Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.51)

2014 US auto insurance premium = $271,776,181

2013 Auto Insurance Complaint Ratio = B (.34)

2013 US auto insurance premium = $221,493,210

2012 Auto Insurance Complaint Ratio = B (.27)

2012 US auto insurance premium = $169,379,147

First National Insurance Company of America has a better-than-average auto insurance complaint history over the last three years, with its number of auto insurance complaints in its worst year during this period, at only 51% of the industry average. The auto insurance market share for First National Insurance Company of America has increased a lot each year since 2012, which may be an indication of competitive pricing for its auto insurance.

3. Safeco Insurance Review: Home Insurance Complaint Statistics & Ratings.

Safeco homeowners insurance complaint record considering all subsidiaries:

Average

Safeco Insurance insures homes & personal property through the eight subsidiaries company listed below.

Here is the home insurance complaint data for each Safeco subsidiary:

Safeco Insurance Company of America Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.71)

2014 US home insurance premium = $1,060,840,437

2013 Home Insurance Complaint Ratio = W (1.27)

2013 US home insurance premium = $947,826,630

2012 Home Insurance Complaint Ratio = C+ (.98)

2012 US home insurance premium = $821,452,994

2011 Home Insurance Complaint Ratio = C+ (.87)

2011 US home insurance premium = $668,770,227

2010 Home Insurance Complaint Ratio = C+ (.84)

2010 US home insurance premium = $585,545,444

2009 Home Insurance Complaint Ratio = C- (1.10)

Safeco Insurance Company of America is the Safeco subsidiary with the largest amount of home and renters insurance customers. It is authorized to sell home insurance in all the US states & DC, but this subsidiary may not be available in every state.

The Safeco Insurance Company of America subsidiary has an inconsistent home insurance complaint history, with a slightly lower than average number of home insurance complaints in 2010, 2011, 2012 & 2014, and higher than average number of home insurance complaints in 2009 & 2013. In its worst year during this period (2013), its number of home insurance complaints was 24% more than the industry average. The home insurance market share for Safeco Insurance Company of America has increased a lot each year since 2010, which may be an indication of competitive pricing or advantages for its home insurance.

Safeco Insurance Company of Illinois Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.67)

2014 US home insurance premium = $262,552,217

2013 Home Insurance Complaint Ratio = B (.74)

2013 US home insurance premium = $237,348,969

2012 Home Insurance Complaint Ratio = B (.28)

2012 US home insurance premium = $199,935,521

2011 Home Insurance Complaint Ratio = B (.73)

2011 US home insurance premium = $156,279,472

2010 Home Insurance Complaint Ratio = B (.50)

2010 US home insurance premium = $128,703,210

2009 Home Insurance Complaint Ratio = B (.65)

Safeco Insurance Company of Illinois is the Safeco subsidiary with the third largest amount of home and renters insurance customers (with an home insurance market share more than four times smaller than Safeco Insurance Company of America). It is authorized to sell home & renters insurance in most of the US states, except the District of Columbia, Delaware, Hawaii, Massachusetts, Maine, North Carolina, North Dakota, New Hampshire, New Jersey, New Mexico, New York, Rhode Island, South Carolina, South Dakota, Vermont, & West Virginia. However, this subsidiary may not be available in every state where it’s authorized to sell home insurance.

The Safeco Insurance Company of Illinois subsidiary has a better than average number of home insurance complaints record each year since 2009, with its number of home insurance complaints in its worst year during this period, at 74% of the industry average. The home insurance market share for Safeco Insurance Company of Illinois has increased a lot each year since 2010, which may be an indication of competitive pricing or advantages for its home insurance.

Safeco Insurance Company of Indiana Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.30)

2014 US home insurance premium = $518,725,727

2013 Home Insurance Complaint Ratio = B (.13)

2013 US home insurance premium = $417,727,621

2012 Home Insurance Complaint Ratio = B (.35)

2012 US home insurance premium = $274,487,813

2011 Home Insurance Complaint Ratio = B (.16)

2011 US home insurance premium = $206,714,155

2010 Home Insurance Complaint Ratio = B (.18)

2010 US home insurance premium = $153,489,527

2009 Home Insurance Complaint Ratio = C+ (.83)

Safeco Insurance Company of Indiana is the Safeco subsidiary with the second largest amount of home and renters insurance customers (with an home insurance market share close to three times smaller than Safeco Insurance Company of America). It is authorized to sell home & renters insurance in Alaska, Georgia, Illinois, Indiana, Minnesota, North Dakota, New York, Ohio, Pennsylvania, South Dakota, Texas, Virginia, & Vermont. However, this subsidiary may not be available in every state where it’s authorized to sell home insurance.

The Safeco Insurance Company of Indiana subsidiary has a better-than-average home insurance complaint history in the most recent five of the last six years, with its number of home insurance complaints in its worst year of 2009, still at 83% of the industry average. The home insurance market share for Safeco Insurance Company of Indiana has greatly increased each year since 2010, which may be a strong indication of competitive pricing for its home insurance.

Safeco Insurance Company of Oregon Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.13)

2014 US home insurance premium = $138,748,016

2013 Home Insurance Complaint Ratio = B (.33)

2013 US home insurance premium = $131,940,667

2012 Home Insurance Complaint Ratio = B (.31)

2012 US home insurance premium = $79,530,845

2011 Home Insurance Complaint Ratio = B (.27)

2011 US home insurance premium = $59,190,606

2010 Home Insurance Complaint Ratio = W (2.06)

2010 US home insurance premium = $44,334,575

2009 Home Insurance Complaint Ratio = B (.68)

Safeco Insurance Company of Oregon is authorized to sell home insurance in Louisiana, Oregon, and Washington only.

The Safeco Insurance Company of Oregon subsidiary has a better-than-average annual home insurance complaint record in five of the last six years, with its number of home insurance complaints in its worst year during the period (2010), at 206% of the industry average. The home insurance market share for Safeco Insurance Company of Oregon has increased each year since 2010, which may be an indication of competitive pricing or advantages for its home insurance.

Safeco Lloyd’s Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (0) (No complaints)

2014 US home insurance premium = $18,742,649

2013 Home Insurance Complaint Ratio = C- (1.12)

2013 US home insurance premium = $19,658,421

2012 Home Insurance Complaint Ratio = B (.39)

2012 US home insurance premium = $20,594,170

2011 Home Insurance Complaint Ratio = B (.37)

2011 US home insurance premium = $21,788,157

2010 Home Insurance Complaint Ratio = B (.37)

2010 US home insurance premium = $24,744,812

2009 Home Insurance Complaint Ratio = B (.61)

Safeco Lloyd’s Insurance Company is authorized to sell home insurance in Texas only.

The Safeco Lloyd’s Insurance Company subsidiary has a better-than-average number of home insurance complaints in five of the last six years, with its number of home insurance complaints in its worst year from 2009-2014, at 12% more than the industry average. The home insurance market share for Safeco Lloyd’s Insurance Company has decreased each year since 2010, which may be an indication Safeco Lloyd’s Insurance Company does not have competitive pricing for its home insurance, or it may not be selling new home insurance policies.

Safeco National Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (0) (No complaints)

2014 US home insurance premium = $50,082,819

2013 Home Insurance Complaint Ratio = B (.25)

2013 US home insurance premium = $43,644,247

2012 Home Insurance Complaint Ratio = B (0) (No complaints)

2012 US home insurance premium = $14,452,330

2011 Home Insurance Complaint Ratio = B (0) (No complaints)

2011 US home insurance premium = $7,682,922

2010 Home Insurance Complaint Ratio = B (0) (No complaints)

2010 US home insurance premium = $3,197,596

2009 Home Insurance Complaint Ratio = B (0) (No complaints)

Safeco National Insurance Company is authorized to sell home & renters insurance in Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Missouri, North Dakota, New York, Ohio, Oregon, Tennessee, & Virginia, but it may not be insuring homes in every state where it’s authorized. Although Safeco National Insurance Company has had a very small home insurance market share in the past, it is growing rapidly.

The Safeco National Insurance Company subsidiary has a much better than average home insurance complaint history, with no home insurance complaints from 2009-2012 and 2014, with its number of home insurance complaints in 2013 at only 25% more than the industry average. The home insurance market share for Safeco National Insurance Company has increased each year since 2010, which may be an indication of competitive pricing for its home insurance.

General Insurance Company of America Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.51)

2014 US home insurance premium = $125,390,222

2013 Home Insurance Complaint Ratio = C- (1.10)

2013 US home insurance premium = $100,287,171

2012 Home Insurance Complaint Ratio = B (.45)

2012 US home insurance premium = $54,252,179

2011 Home Insurance Complaint Ratio = C+ (.80)

2011 US home insurance premium = $20,184,382

The General Insurance Company of America subsidiary has an inconsistent home insurance complaint history, with a lower than average number of home insurance complaints in 2011, 2012 & 2014, and a higher than average number of home insurance complaints in 2013. In its worst year during this period (2013), its number of home insurance complaints was 10% more than the industry average. The home insurance market share for General Insurance Company of America has increased greatly each year since 2011, which may be an indication of competitive pricing or advantages for its home insurance.

First National Insurance Company of America Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = C- (1.13)

2014 US home insurance premium = $56,949,574

2013 Home Insurance Complaint Ratio = B (.72)

2013 US home insurance premium = $61,334,645

2012 Home Insurance Complaint Ratio = B (.37)

2012 US home insurance premium = $65,917,738

First National Insurance Company of America has an inconsistent home insurance complaint history, with a lower than average number of home insurance complaints in 2011 & 2012, but a higher than average number of home insurance complaints in 2013 at 13% more than the industry average. The home insurance market share for First National Insurance Company of America has decreased each year since 2011, which may indicate First National Insurance Company of America does not have competitive pricing for its home insurance, or it may not be selling new home insurance policies.

4. Safeco Auto & Home Insurance Rates & Pricing Compared to Competitors

Homeowners Insurance Pricing

Safeco received the rating of three power circles (about average) for the category of Homeowners Insurance Pricing in the national 2014 JD Power U.S. Homeowners Insurance Satisfaction study. The following companies rated better than average (4 power circles or 5 power circles) for lower homeowners insurance rates in the 2014 JD Power Homeowners Insurance Satisfaction study: Auto-Owners, Amica, Automobile Club of Southern California, Hartford, Erie, Mercury, and GEICO.

Auto Insurance Pricing

Safeco received the rating of three power circles (about average) for the category of Pricing in the 2016 JD Power U.S. Auto Insurance Purchase Experience Study, which reflects the opinion of auto insurance shoppers about the rates they were quoted by Safeco. The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates nationally in the 2016 JD Power Auto Insurance Purchase Experience Study: USAA, Erie, Liberty Mutual, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise (available through Costco), CSAA Insurance Group, and Mercury.

Safeco received the rating of three power circles (about average) in the states of Arkansas, Connecticut, Iowa, Kansas, Maine, Massachusetts, Minnesota, Missouri, Nebraska, New Hampshire, North Dakota, Oklahoma, Rhode Island, South Dakota, and Vermont, for the category of auto insurance pricing in the 2015 JD Power Auto Insurance Customer Satisfaction study, which reflects the opinion of current Safeco policyholders about the auto insurance rates they pay.

However, Safeco received the lowest rating of two power circles in the states of Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Montana, Nevada, New Mexico, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Utah, Washington, Wisconsin, and Wyoming, for the category of auto insurance pricing in the 2015 JD Power Auto Insurance Customer Satisfaction study.

The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates in the 2015 JD Power Auto Insurance Customer Satisfaction study in the some of the same states where Safeco was rated: USAA, Erie, GEICO, Grange, COUNTRY, Esurance, Wawanesa, Ameriprise, Auto Club of Southern California, Auto-Owners, Indiana Farm Bureau, Shelter, Progressive, PEMCO, and Metlife (Florida only).

Remember, the companies with the best rates for some people participating in a survey may not have low rates for you. To get lower auto or home insurance rates, the only way to know if any insurance company has high or low rates for you is to conduct your own pricing survey, by obtaining price quotes & reviewing your coverage with all the leading insurance companies in your state, to find the best company for you.

It pays to shop. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. No single company has low rates for everyone. You have to shop with all the leading companies, to find the company with the best coverage and best price for you. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

Thanks for reading this Safeco Insurance review about its auto & home insurance complaints. You can find other reviews of leading auto, home, & life insurance companies on my website & blog. What do you think of Safeco auto & home insurance? Did you find this review useful? Comment on my facebook page. If you have questions, you can reach me at help@smartshopyourcarinsurance.com. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.