This Liberty Mutual Insurance review will evaluate, for the most recent six year period where reliable statistics are available (2009, 2010, 2011, 2012, 2013 & 2014), the auto & home insurance complaints for the subsidiary companies of the Liberty Mutual Insurance, to determine whether each of their subsidiaries, such as Liberty Mutual Fire Insurance Company or First Liberty Insurance Corporation, has a better-than-average, average, or worse-than-average customer complaint record.
This review also looks at the JD Power ratings for Liberty Mutual’s auto & homeowner insurance pricing, and increases & decreases in market share (as measured by annual written premiums) for each Liberty Mutual subsidiary, as a possible indication of competitive pricing. In addition to reviewing & rating its most recent six year complaint record and its auto & homeowners insurance rates, I’ll analyze the AM Best Financial Strength Ratings for the Liberty Mutual insurance companies, too.
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The detailed information in this review, and my review of the JD Power auto & homeowners customers & claims satisfaction ratings for Liberty Mutual, compare Liberty Mutual auto & home insurance to the industry average and competing companies for customer service, claims processing performance, customer complaints, financial strength, and insurance rates, but if If you don’t want to read all the details, you can go to this review on my website here, to see if Liberty Mutual consistently performs better than average, average, or worse than average for customer service, claims, and pricing, and compare Liberty Mutual to over 40 other U.S. auto & home insurance companies.
I update my reviews throughout the year as new data becomes available, so be sure to bookmark or place my website in your favorites, so you can keep up on how Liberty Mutual and other major insurance companies perform in the future. If the information in this review helps you, please like this review on Facebook and share the link to it on the Web and through social media.
Liberty Mutual Insurance Review
Liberty Mutual Insurance is the seventh largest insurer of autos, and the fourth largest insurer of homes, in the United States (measured by annual direct written premiums, determined by AM Best, as of 8/1/2012). Liberty Mutual offers auto, homeowners, condominium, renters, personal liability umbrella coverage, motorcycle, & various types of business insurance throughout the USA. Liberty Mutual Insurance products are sold & serviced through more than 2,300 licensed sales representatives, direct response centers, third-party producers and through the company website. With more than 14,000 affinity group relationships including employers, credit unions, and professional and alumni associations Liberty Mutual Insurance is a leader in affinity marketing. If you are a member or employee of any of the more than 14,000 employers, groups, credit unions or alumni associations that are a part of the Liberty Mutual Insurance affinity program, you could be eligible for additional savings. Auto & home insurance quotes for Liberty Mutual can be obtained by clicking the ads at the top & bottom of this review.
This Liberty Mutual Insurance Group review is divided into four sections, consisting of: 1. AM Best Financial Strength Ratings for Liberty Mutual 2. the auto insurance customer complaint records for the Liberty Mutual subsidiaries, 3. the homeowners insurance customer complaint records for the Liberty Mutual subsidiaries, and 4. the competitiveness of Liberty Mutual auto & home insurance rates compared to other major auto & home insurance companies.
Most auto & home insurance companies have several subsidiary companies selling their insurance. The use of more than one auto or home insurance subsidiary company is usually to offer different pricing to specific risk profiles (for example, drivers with a clean driving record vs. drivers with tickets and/or accidents), operate in a certain US state or group of states, or offer distinct lines of insurance, such as mobile home or motorcycle insurance. Different subsidiaries can also be used for different sales distribution methods, such as selling direct from the company, or through independent insurance agents.
Each subsidiary company has its own rates, so the price you are quoted will vary, if you are eligible and receive quotes from multiple Liberty Mutual subsidiaries.
Liberty Mutual has acquired other insurance companies over the years, such as Safeco & Ohio Casualty, which now operate as Liberty Mutual subsidiaries, but are not included in this review. Safeco operates as a separate company and brand, so I review the Safeco companies separately, although its parent company is Liberty Mutual.
1. AM Best Financial Strength Ratings for the Liberty Mutual insurance companies
The auto / home insurance subsidiaries of the Liberty Mutual insurance companies included in this review have an A (Excellent) AM Best Financial Strength Rating with a stable financial outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 10/08/2015. A is the third highest rating for AM Best. I become concerned with any automobile or homeowners insurance company or subsidiary with less than an A- rating for financial strength from AM Best. Liberty Mutual posted its worst loss in at least a decade for the third quarter of 2015, on costs tied to scaling back operations in Venezuela and the declining value of some energy-related investments. In spite of this loss, its financial strength rating & financial outlook will remain unchanged, according to AM Best.
AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for any of the Liberty Mutual companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Some major auto & home insurance companies have higher financial strength ratings than the Liberty Mutual companies, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.
Source: AM Best website and the 12/10/2015 Insurance Journal article, “Financial Strength Rating Remain Unchanged for Liberty Mutual: A.M. Best”.
Liberty Mutual Auto & Homeowners Insurance Complaint Record 2009-2014
You may really like your car or home insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. A great way to evaluate an auto or home insurance company’s claims service is to look at its customer complaint record.
A measure of quality for an auto or homeowners insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, compared to the industry average and competing companies. Some of the most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim.
Sections #2 & #3 of this review will show you if Travelers auto & home insurance has a better-than-average, average, or below-average complaint record, based on its 2009, 2010, 2011, 2012, 2013 & 2014 customer complaint statistics. These sections of the review provides valuable information, to help you decide if Liberty Mutual, or a competitor, like Allstate or Travelers, is a better insurance company for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.
The complaint statistics, called complaint ratios, used in this Liberty Mutual Insurance review are the number of upheld complaints filed against each of the Liberty Mutual companies with a state’s insurance regulatory authority, adjusted for each subsidiary’s market share, as determined by the National Association of Insurance Commissioners.
The complaint ratios for the Liberty Mutual insurance companies listed below display the ratio of the company’s U.S. Market Share of closed complaints compared to the company’s U.S. Market Share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an auto or home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.
So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify if Liberty Mutual has a good or poor complaint record.
Here’s how I establish my auto & homeowners insurance complaint ratings:
B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.
C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.05 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.95 to .75).
W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.
I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). Companies with “B” or “C+” ratings are okay, too, particularly if they have less market share, with less than $50,000,000 in premiums for that line of insurance (auto or home) each year. I prefer to avoid companies with a consistently higher than average number of complaints, or with inconsistent complaint records, unless there are mitigating factors, such as very small market share.
2. Liberty Mutual Auto Insurance Complaint Statistics & Ratings
Liberty Mutual auto insurance complaint record considering all subsidiaries:
Better than average (except the Liberty Mutual Insurance Company subsidiary)
Liberty Mutual insurance has nine subsidiary companies insuring private passenger vehicles in the states where Liberty Mutual offers auto insurance. Here is the auto insurance complaint data for each Liberty Mutual subsidiary:
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.70)
2015 US auto insurance premium = $1,751,072,160
2014 Auto Insurance Complaint Ratio = C+ (.82)
2014 US auto insurance premium = $2,014,896,601
2013 Auto Insurance Complaint Ratio = B (.72)
2013 US auto insurance premium = $2,305,088,050
2012 Auto Insurance Complaint Ratio = B (.67)
2012 US auto insurance premium = $2,585,145,817
2011 Auto Insurance Complaint Ratio = B (.67)
2011 US auto insurance premium = $2,791,290,671
2010 Auto Insurance Complaint Ratio = B (.58)
2010 US auto insurance premium = $2,883,101,639
2009 Auto Insurance Complaint Ratio = B (.53)
Liberty Mutual Fire Insurance Company has the largest US auto insurance market share of all the Liberty Mutual subsidiaries in this review, and it’s licensed to operate, but may not be selling auto insurance, in all of the US states.
The Liberty Mutual Fire Insurance Company subsidiary has a lower than average number of auto insurance complaints each year from 2009 to 2014. Its number of auto insurance complaints, in its worst year during this six-year period (2014), was 82% of the industry average. The auto insurance market share for Liberty Mutual Fire Insurance Company has decreased each year since 2010, which may be an indication Liberty Mutual Fire Insurance Company no longer has competitive auto insurance rates, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = W (2.44)
2015 US auto insurance premium = $531,481,037
2014 Auto Insurance Complaint Ratio = W (1.95)
2014 US auto insurance premium = $596,639,575
2013 Auto Insurance Complaint Ratio = W (1.54)
2013 US auto insurance premium = $681,078,197
2012 Auto Insurance Complaint Ratio = W (1.96)
2012 US auto insurance premium = $741,933,769
2011 Auto Insurance Complaint Ratio = C- (1.19)
2011 US auto insurance premium = $717,429,331
2010 Auto Insurance Complaint Ratio = W (1.61)
2010 US auto insurance premium = $635,229,286
2009 Auto Insurance Complaint Ratio = W (2.34)
Liberty Mutual Insurance Company has the third largest US auto insurance market share of all the Liberty Mutual subsidiaries in this review, and it’s licensed to operate, but may not be selling auto insurance, in all of the US states.
The Liberty Mutual Insurance Company subsidiary has a higher than average number of auto insurance complaints each year since 2009. Its number of auto insurance complaints, in its worst year during the 2009-2014 period, was 234% of the industry average, and 195% of the industry average in the most recent year of 2014. The auto insurance market share for Liberty Mutual Insurance Company has decreased a lot each year since 2012, which may be an indication Liberty Mutual Insurance Company no longer has competitive pricing for its auto insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.36)
2015 US auto insurance premium = $159,277,082
2014 Auto Insurance Complaint Ratio = B (.49)
2014 US auto insurance premium = $195,653,854
2013 Auto Insurance Complaint Ratio = B (.32)
2013 US auto insurance premium = $238,508,088
2012 Auto Insurance Complaint Ratio = B (.54)
2012 US auto insurance premium = $284,929,867
2011 Auto Insurance Complaint Ratio = B (.42)
2011 US auto insurance premium = $321,068,352
2010 Auto Insurance Complaint Ratio = B (.41)
2010 US auto insurance premium = $348,026,976
2009 Auto Insurance Complaint Ratio = B (.40)
First Liberty Insurance Corporation is licensed to operate, but may not be selling auto insurance, in all of the US states.
The First Liberty Insurance Corporation subsidiary has a better-than-average auto insurance complaint history over the last six years. Its number of auto insurance complaints, in its worst year during this six-year period, is 54% of the industry average. The auto insurance market share for First Liberty Insurance Corporation has decreased each year since 2010, which may be an indication First Liberty Insurance Corporation no longer has competitive pricing for its auto insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.29)
2015 US auto insurance premium = $273,371,175
2014 Auto Insurance Complaint Ratio = B (.27)
2014 US auto insurance premium = $240,192,449
2013 Auto Insurance Complaint Ratio = B (.28)
2013 US auto insurance premium = $192,916,159
2012 Auto Insurance Complaint Ratio = B (.67)
2012 US auto insurance premium = $136,145,823
2011 Auto Insurance Complaint Ratio = B (.34)
2011 US auto insurance premium = $75,390,596
2010 Auto Insurance Complaint Ratio = W (1.61)
2010 US auto insurance premium = $62,903,770
2009 Auto Insurance Complaint Ratio = W (1.39)
Liberty Insurance Corporation is licensed to operate, but may not be selling auto insurance, in all of the US states.
The Liberty Insurance Corporation subsidiary has a better-than-average annual auto insurance complaint record in each of the most recent four of the last six years. Its number of auto insurance complaints, in its worst year during the six-year period (2010), is 61% more than the industry average. The auto insurance market share for Liberty Insurance Corporation had a very large increase each year since 2011, which may be a strong indication of competitive pricing for its auto insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.55)
2015 US auto insurance premium = $2,360,734,523
2014 Auto Insurance Complaint Ratio = B (.62)
2014 US auto insurance premium = $1,881,139,966
2013 Auto Insurance Complaint Ratio = B (.32)
2013 US auto insurance premium = $1,371,056,206
2012 Auto Insurance Complaint Ratio = B (.27)
2012 US auto insurance premium = $741,452,428
2011 Auto Insurance Complaint Ratio = B (.22)
2011 US auto insurance premium = $231,854,957
2010 Auto Insurance Complaint Ratio = B (0) (No complaints)
2010 US auto insurance premium = $6,734,485
2009 Auto Insurance Complaint Ratio = No auto insurance policies in force.
2009 US auto insurance premium = $0
LM General Insurance Company is licensed to operate, but may not be selling auto insurance, in all of the US states, except Alaska, Hawaii, Montana, North Carolina, New Jersey, South Dakota, Texas, & Washington. LM General Insurance Company has a very fast-growing auto insurance market share since its start in 2010, where it now has the second largest auto insurance market share of all the Liberty Mutual subsidiaries.
The LM General Insurance Company subsidiary has a better-than-average auto insurance complaint record each year since 2010, when it began insuring autos. Its number of auto insurance complaints, in its worst year (2014) is 62% of the industry average. The auto insurance market share for LM General Insurance Company has rapidly increased each year since 2010, which may be a strong indication of competitive pricing for its auto insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = C+ (.79)
2015 US auto insurance premium = $230,623,493
2014 Auto Insurance Complaint Ratio = B (.40)
2014 US auto insurance premium = $211,765,830
2013 Auto Insurance Complaint Ratio = B (.24)
2013 US auto insurance premium = $183,043,995
2012 Auto Insurance Complaint Ratio = B (.36)
2012 US auto insurance premium = $126,152,790
2011 Auto Insurance Complaint Ratio = B (.34)
2011 US auto insurance premium = $76,072,539
2010 Auto Insurance Complaint Ratio = B (.24)
2010 US auto insurance premium = $35,383,819
2009 Auto Insurance Complaint Ratio = B (.39)
LM Insurance Corporation is licensed to operate, but may not be selling auto insurance, in all of the US states.
The LM Insurance Corporation subsidiary has a better-than-average auto insurance complaint history over the last six years. Its number of auto insurance complaints, in its worst year during the period, is only 40% of the industry average. The auto insurance market share for LM Insurance Corporation has increased greatly each year since 2010, which may be a strong indication of competitive pricing for its auto insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = C (.97)
2015 US auto insurance premium = $458,173,648
2014 Auto Insurance Complaint Ratio = C+ (.82)
2014 US auto insurance premium = $415,814,154
2013 Auto Insurance Complaint Ratio = B (.53)
2013 US auto insurance premium = $368,132,819
2012 Auto Insurance Complaint Ratio = B (.33)
2012 US auto insurance premium = $304,595,354
2011 Auto Insurance Complaint Ratio = B (.47)
2011 US auto insurance premium = $252,949,049
2010 Auto Insurance Complaint Ratio = B (.27)
2010 US auto insurance premium = $220,168,864
2009 Auto Insurance Complaint Ratio = B (.38)
Liberty County Mutual Insurance Company is licensed to operate and insure vehicle garaged in the state of Texas only.
The Liberty County Mutual Insurance Company subsidiary has a lower than average number of auto insurance complaints each year from 2009 to 2014. Its number of auto insurance complaints, in its worst year during the period (2014), was 82% of the industry average. The auto insurance market share for Liberty County Mutual Insurance Company has increased quite a bit each year since 2010, which may be an indication Liberty County Mutual Insurance Company has competitive pricing for its auto insurance in Texas.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.22)
2015 US auto insurance premium = $103,870,059
2014 Auto Insurance Complaint Ratio = B (.41)
2014 US auto insurance premium = $130,450,772
2013 Auto Insurance Complaint Ratio = B (.47)
2013 US auto insurance premium = $160,038,635
2012 Auto Insurance Complaint Ratio = B (.28)
2012 US auto insurance premium = $191,778,864
2011 Auto Insurance Complaint Ratio = B (.65)
2011 US auto insurance premium = $222,222,943
2010 Auto Insurance Complaint Ratio = B (.49)
2010 US auto insurance premium = $208,752,137
2009 Auto Insurance Complaint Ratio = B (.70)
Liberty Mutual Mid-Atlantic Insurance Company is licensed to operate, but may not be selling auto insurance, in all of the following states: Delaware, Florida, Massachusetts, Maryland, New Jersey, New York, Pennsylvania, & Tennessee.
The Liberty Mutual Mid-Atlantic Insurance Company subsidiary has a better-than-average auto insurance complaint history over the last six years. Its number of auto insurance complaints, in its worst year during the six-year period, is 70% of the industry average. The auto insurance market share for Liberty Mutual Mid-Atlantic Insurance Company has decreased each year since 2011, which may be an indication Liberty Mutual Mid-Atlantic Insurance Company no longer has competitive pricing for its auto insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (0) (No complaints)
2015 US auto insurance premium = $77,215,266
2014 Auto Insurance Complaint Ratio = B (0) (No complaints)
2014 US auto insurance premium = $61,603,952
2013 Auto Insurance Complaint Ratio = B (0) (No complaints)
2013 US auto insurance premium = $2,057,101
2012 Auto Insurance Complaint Ratio = No auto insurance policies in force
2012 US auto insurance premium = $0
Liberty Personal Insurance Company is available in Louisiana, Michigan, and Minnesota. Liberty Personal Insurance Company started offering auto insurance in 2013, and has grown very rapidly from 2013 to 2014, which is a strong sign Liberty Personal Insurance Company has competitive auto insurance rates.
3. Liberty Mutual Home Insurance Complaint Statistics & Ratings
Liberty Mutual home insurance complaint record considering all subsidiaries:
Better than average (except the Liberty Mutual Insurance Company subsidiary)
Liberty Mutual offers homeowners, condo, and renters insurance through eleven subsidiary companies.
Insurance Company of Illinois had only $65,102 in 2012 US home insurance premiums (still only $106,617 in 2014), and Liberty Mutual Personal Insurance Company had only $497,297 in 2012 US home insurance premiums (still only $1,047,789 in 2014). Since these subsidiaries have very few home insurance customers, they are not included in this home insurance complaints analysis for the Liberty Mutual companies.
Here is the home insurance complaint data for each of the remaining Liberty Mutual subsidiaries insuring homes:
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.42)
2015 US home insurance premium = $1,085,869,208
2014 Home Insurance Complaint Ratio = B (.51)
2014 US home insurance premium = $1,173,921,781
2013 Home Insurance Complaint Ratio = B (.47)
2013 US home insurance premium = $1,392,526,915
2012 Home Insurance Complaint Ratio = B (.50)
2012 US home insurance premium = $1,462,194,757
2011 Home Insurance Complaint Ratio = B (.58)
2011 US home insurance premium = $1,496,871,697
2010 Home Insurance Complaint Ratio = B (.52)
2010 US home insurance premium = $1,524,868,835
2009 Home Insurance Complaint Ratio = B (.61)
Liberty Mutual Fire Insurance Company has the largest US home insurance market share of all the Liberty Mutual subsidiaries in this review (more than twice as large as the next largest subsidiary), and it’s licensed to operate, but may not be selling home insurance, in all of the US states.
The Liberty Mutual Fire Insurance Company subsidiary has a better-than-average home insurance complaint history over the last six years. Its number of home insurance complaints, in its worst year during this period, is 61% of the industry average. The home insurance market share for Liberty Mutual Fire Insurance Company has decreased each year since 2010, which may be an indication Liberty Mutual Fire Insurance Company no longer has competitive pricing for its home insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = W (7.36)
2015 US home insurance premium = $70,374,027
2014 Home Insurance Complaint Ratio = W (9.39)
2014 US home insurance premium = $67,601,348
2013 Home Insurance Complaint Ratio = W (8.87)
2013 US home insurance premium = $60,968,088
2012 Home Insurance Complaint Ratio = W (6.90)
2012 US home insurance premium = $36,970,463
2011 Home Insurance Complaint Ratio = W (9.27)
2011 US home insurance premium = $26,242,349
2010 Home Insurance Complaint Ratio = W (9.30)
2010 US home insurance premium = $22,505,817
2009 Home Insurance Complaint Ratio = W (13.90)
Liberty Mutual Insurance Company is licensed to operate, but may not be selling home insurance, in all of the US states.
The Liberty Mutual Insurance Company subsidiary has a much worse-than-average home insurance complaint history in each of the last six years. Its number of home insurance complaints, in its worst year during this period, is 1,390% (!!!) of the industry average. The home insurance market share for Liberty Mutual Insurance Company has increased each year since 2010, which may be an indication of competitive pricing for its home insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.20)
2015 US home insurance premium = $246,652,031
2014 Home Insurance Complaint Ratio = B (.38)
2014 US home insurance premium = $263,247,222
2013 Home Insurance Complaint Ratio = B (.12)
2013 US home insurance premium = $277,349,346
2012 Home Insurance Complaint Ratio = B (.37)
2012 US home insurance premium = $292,875,124
2011 Home Insurance Complaint Ratio = B (.24)
2011 US home insurance premium = $301,708,244
2010 Home Insurance Complaint Ratio = B (.30)
2010 US home insurance premium = $302,891,102
2009 Home Insurance Complaint Ratio = B (.26)
First Liberty Insurance Corporation is the third largest US home insurance market share of the Liberty Mutual subsidiaries in this review, and it’s licensed to operate, but may not be selling home insurance, in all of the US states.
The First Liberty Insurance Corporation subsidiary has a better-than-average home insurance complaint history over the last six years. Its number of home insurance complaints, in its worst year during this four-year period, is only 38% of the industry average. The home insurance market share for First Liberty Insurance Corporation has decreased each year since 2010, which may be an indication First Liberty Insurance Corporation no longer has competitive pricing for its home insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.42)
2015 US home insurance premium = $1,574,508,115
2014 Home Insurance Complaint Ratio = B (.41)
2014 US home insurance premium = $1,377,460,235
2013 Home Insurance Complaint Ratio = B (.40)
2013 US home insurance premium = $998,923,016
2012 Home Insurance Complaint Ratio = B (.50)
2012 US home insurance premium = $685,329,286
2011 Home Insurance Complaint Ratio = B (.41)
2011 US home insurance premium = $438,982,682
2010 Home Insurance Complaint Ratio = B (.39)
2010 US home insurance premium = $257,981,332
2009 Home Insurance Complaint Ratio = B (.09)
Liberty Insurance Corporation is a fast-growing home insurer, and it has the second largest US home insurance market share of the Liberty Mutual subsidiaries in this review. Liberty Insurance Corporation is licensed to operate, but may not be selling home insurance, in all of the US states.
The Liberty Insurance Corporation subsidiary has a better-than-average home insurance complaint history over the last six years. Its number of home insurance complaints, in its worst year during this six-year period, is 50% of the industry average. The home insurance market share for Liberty Insurance Corporation has increased greatly each year since 2010, which may be a strong indication of competitive pricing for its home insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.22)
2015 US home insurance premium = $45,681,802
2014 Home Insurance Complaint Ratio = B (.25)
2014 US home insurance premium = $37,029,112
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $27,937,031
2012 Home Insurance Complaint Ratio = B (0) (No complaints)
2012 US home insurance premium = $18,276,169
2011 Home Insurance Complaint Ratio = B (0) (No complaints)
2011 US home insurance premium = $9,452,646
2010 Home Insurance Complaint Ratio = B (0) (No complaints)
2010 US home insurance premium = $2,342,278
2009 Home Insurance Complaint Ratio = No home insurance policies in force.
2009 US home insurance premium = B $0
LM General Insurance Company is another fast-growing home insurer, although it is still a very small home insurer, compared to other Liberty Mutual subsidiaries, and major competitors. LM General Insurance Company has grown its auto insurance market share since 2010, to rival the size of the other large auto insurance subsidiaries. For some reason, its home insurance is not as attractive to consumers. This may be the company’s choice to not offer home insurance in many states. LM General Insurance Company is licensed to operate, but may not be selling home insurance, in all of the US states, except Alaska, Hawaii, Montana, North Carolina, New Jersey, South Dakota, Texas, & Washington.
The LM General Insurance Company subsidiary has had no home insurance complaints from 2010 to 2013, and a home insurance complaint record only 25% of the industry average in 2014. The home insurance market share for LM General Insurance Company has increased each year since 2010, which may be an indication of competitive pricing for its home insurance, in at least some of the states where it operates, though its small size indicates a lack of availability.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.35)
2015 US home insurance premium = $341,556,153
2014 Home Insurance Complaint Ratio = B (.45)
2014 US home insurance premium = $288,509,837
2013 Home Insurance Complaint Ratio = B (.42)
2013 US home insurance premium = $208,859,591
2012 Home Insurance Complaint Ratio = B (.27)
2012 US home insurance premium = $121,885,323
2011 Home Insurance Complaint Ratio = B (.30)
2011 US home insurance premium = $53,409,827
2010 Home Insurance Complaint Ratio = B (.38)
2010 US home insurance premium = $23,996,782
2009 Home Insurance Complaint Ratio = B (0) (No complaints)
LM Insurance Corporation, too, is a fast-growing home insurer, and it has grown to a decent size since 2010, to rival the other larger Liberty Mutual home insurers. LM Insurance Corporation is licensed to operate, but may not be selling home insurance, in all of the US states.
The LM Insurance Corporation subsidiary has a better-than-average home insurance complaint history over the last six years. Its number of home insurance complaints, in its worst year during this period, is only 45% of the industry average. The home insurance market share for LM Insurance Corporation has increased greatly each year since 2010, which may be a strong indication of competitive pricing for its home insurance, in at least some of the states where it operates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.24)
2015 US home insurance premium = $41,613,367
2014 Home Insurance Complaint Ratio = B (.40)
2014 US home insurance premium = $45,666,415
2013 Home Insurance Complaint Ratio = B (.44)
2013 US home insurance premium = $50,066,837
2012 Home Insurance Complaint Ratio = B (0) (No complaints)
2012 US home insurance premium = $49,553,749
2011 Home Insurance Complaint Ratio = B (0) (No complaints)
2011 US home insurance premium = $48,015,811
2010 Home Insurance Complaint Ratio = B (0) (No complaints)
2010 US home insurance premium = $50,009,827
2009 Home Insurance Complaint Ratio = B (0) (No complaints)
Liberty Lloyd’s of Texas Insurance Company is licensed to operate and insure homes in the state of Texas only.
The Liberty Lloyd’s of Texas Insurance Company subsidiary has a better than average home insurance complaint history over the last six years, with no home insurance complaints from 2009 to 2012. The home insurance market share for Liberty Lloyd’s of Texas Insurance Company is lower than it was in 2010, dropping from 2013 to 2014, which may be an indication Liberty Lloyd’s of Texas Insurance Company does not have competitive pricing for its home insurance, or it’s no longer selling new policies.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.11)
2015 US home insurance premium = $89,625,132
2014 Home Insurance Complaint Ratio = B (.36)
2014 US home insurance premium = $76,131,937
2013 Home Insurance Complaint Ratio = B (.19)
2013 US home insurance premium = $59,058,696
2012 Home Insurance Complaint Ratio = W (1.27)
2012 US home insurance premium = $39,009,600
2011 Home Insurance Complaint Ratio = B (.35)
2011 US home insurance premium = $23,485,700
2010 Home Insurance Complaint Ratio = W (2.16)
2010 US home insurance premium = $12,632,364
2009 Home Insurance Complaint Ratio = B (0) (No complaints)
Liberty Mutual Mid-Atlantic Insurance Company is licensed to operate, but may not be selling home insurance, in the following states: Delaware, Florida, Massachusetts, Maryland, New Jersey, New York, Pennsylvania, & Tennessee.
The Liberty Mutual Mid-Atlantic Insurance Company subsidiary has an inconsistent home insurance complaint history over the last six years, with higher than average complaint ratios in 2010 & 2012, and lower than average complaint ratios in 2009, 2011, 2013 & 2014. Its number of home insurance complaints, in its worst year during this six-year period (2009), is 216% of the industry average.
The home insurance market share for Liberty Mutual Mid-Atlantic Insurance Company has increased each year since 2010, which may be an indication of competitive pricing for its home insurance, in at least some of the states where it operates. In spite of its increase in home insurance market share, Liberty Mutual Mid-Atlantic Insurance Company remains a subsidiary with little US home insurance market share, and is much smaller than the largest Liberty Mutual subsidiaries.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (0) (No complaints)
2015 US home insurance premium = $39,745,295
2014 Home Insurance Complaint Ratio = B (.27)
2014 US home insurance premium = $33,784,472
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $911,484
2012 Home Insurance Complaint Ratio = No home insurance policies in force
2012 US home insurance premium = $0
Liberty Personal Insurance Company is available in Louisiana, Michigan, and Minnesota. Liberty Personal Insurance Company started offering home insurance in 2013, and has grown rapidly from 2013 to 2014, which is a good sign Liberty Personal Insurance Company has competitive home insurance rates.
4. Liberty Mutual Auto & Home Insurance Rates & Pricing Compared to Competitors
Homeowners Insurance Pricing
Liberty Mutual received the rating of three power circles (about average) for homeowners insurance pricing in the national 2014 JD Power U.S. Homeowners Insurance Satisfaction study. The following companies rated better than average (4 power circles or 5 power circles) for lower homeowners insurance rates in the 2014 JD Power Homeowners Insurance Satisfaction study: Auto-Owners, Amica, Automobile Club of Southern California, Hartford, Erie, Mercury, and GEICO.
Auto Insurance Pricing
Liberty Mutual received the rating of three power circles (about average) in the states of Arizona, California, Colorado, Connecticut, Illinois, Indiana, Maine, Massachusetts, Michigan, Nevada, New Hampshire, New Mexico, Ohio, Rhode Island, Utah, Vermont, and Wisconsin, and the lowest rating of two power circles in Alabama, Arkansas, Delaware, District of Columbia, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington, West Virginia, and Wyoming., for the category of auto insurance pricing in the 2015 JD Power Auto Insurance Customer Satisfaction study, which reflects the opinion of current Liberty Mutual policyholders about the auto insurance rates they pay.
The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates in the 2015 JD Power Auto Insurance Customer Satisfaction study in the some of the same states where Liberty Mutual was rated: USAA, Erie, GEICO, Grange, COUNTRY, Esurance, Wawanesa, Ameriprise, Auto Club of Southern California, Auto-Owners, Indiana Farm Bureau, Shelter, Progressive, PEMCO, Metlife (Florida only).
However, auto insurance rates for Liberty Mutual might be improving for some customers in 2015:
Liberty Mutual received the rating of four power circles (better than most) for the category of Pricing in the 2016 JD Power U.S. Auto Insurance Purchase Experience Study, which reflects the opinion of auto insurance shoppers about the rates they were quoted by Liberty Mutual. The following companies also rated above average (4 power circles or 5 power circles) for lower auto insurance rates nationally in the 2016 JD Power Auto Insurance Purchase Experience Study: USAA, Erie, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise, CSAA Insurance Group, and Mercury.
Remember, the companies with the best rates for some people participating in a survey may not have low rates for you. To get lower auto or home insurance rates, the only way to know if any insurance company has high or low rates for you is to conduct your own pricing survey, by obtaining price quotes & reviewing your coverage with all the leading insurance companies in your state, to find the best company for you.