Nationwide Insurance Review: Auto / Homeowners Insurance Price Competitiveness, AM Best Financial Strength Ratings & Complaint Records 2009-2014

This Nationwide Insurance review will evaluate, for the most recent six year period where reliable statistics are available (2009, 2010, 2011, 2012, 2013, & 2014), the home & auto insurance complaint ratings for the subsidiary companies of Nationwide insurance group, to determine whether each subsidiary, such as Nationwide Mutual Insurance Company or Nationwide Property & Casualty Insurance Company, has a better-than-average, average, or worse-than-average customer complaint record.

I’ll also look at the JD Power ratings for Nationwide’s auto & homeowner insurance pricing, and increases & decreases in market share (as measured by annual written premiums) for each Nationwide subsidiary, as a possible indication of high or low insurance rates. In addition, I’ll analyze the AM Best Financial Strength Ratings for the Nationwide insurance companies, too.

Be sure to use the information in this review and the ad below this paragraph (or the ad at the end of this review) to request price quotes from multiple insurance companies, and find the best auto or home insurance company for you.

There are plenty of insurance company reviews & customer complaints on the Web. Will positive or negative customer reviews help you choose a better auto or home insurance company? Can customer reviews at least help you avoid insurance companies with unacceptable customer service? You may really like your car or home insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. The wise consumer should avoid insurance companies with a worse than average history of auto or home insurance complaints, but most reviews online don’t have enough complaint data to make a fair comparison among insurance companies.

The detailed information in this review, and my review of the JD Power auto & homeowners customers & claims satisfaction ratings for Nationwide Insurance, compare Nationwide auto, home, & life insurance to the industry average and competing companies for customer service, claims processing performance, and insurance rates, but if If you don’t want to read all the details, you can go to my review website here, to see at a glance if Nationwide consistently performs better than average, average, or worse than average for customer service, claims, and pricing, and compare Nationwide to over 40 other U.S. auto & home insurance companies.

If you find this review useful, please like it on Facebook & share the link to this review or my site with your friends & family through social media. Bookmark this page for updates as new JD Power studies are published each year.

Nationwide Insurance Customer Complaints, Pricing, & Ratings Review

Nationwide Insurance is a major auto & home insurer in the USA, and coverage is available in most states. Nationwide Insurance is a Fortune 100 company offering a full range of insurance and financial services across the country. Nationwide sells its auto & home insurance direct from the company, through its own local Nationwide agents, and through independent insurance agents. In some states, you may find there are no agents representing Nationwide located close to you. If this is the case, you can request a price quote through the Nationwide website, or call the company directly to get a price for its auto and/or home insurance.

This Nationwide Insurance companies review is divided into four sections, consisting of: 1. AM Best Financial Strength Ratings for the Nationwide companies, 2. its auto insurance customer complaint record, 3. its home insurance customer complaint record, and 4. the competitiveness of Nationwide auto & home insurance rates compared to other major auto & home insurance companies.

1. AM Best Financial Strength Ratings for the Nationwide insurance companies

The Nationwide insurance subsidiaries, Nationwide Affinity Insurance Company of America, Nationwide Agribusiness Insurance Company, Nationwide Assurance Company, Nationwide General Insurance Company, Nationwide Insurance Company of America, Nationwide Life Insurance Company, Nationwide Life and Annuity Insurance Company, Nationwide Lloyds, Nationwide Mutual Fire Insurance Company, Nationwide Mutual Insurance Company, and Nationwide Property and Casualty Insurance Company, had their A+ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) affirmed on 3/19/2015, and they have maintained this rating for six years or more. A+ is the second highest rating for AM Best.

Nationwide Indemnity Company had its B+ (Good) AM Best Financial Strength Rating affirmed, with a stable outlook (no ratings upgrade or downgrade is expected in the near future) also on 3/19/2015, and Nationwide Indemnity Company has maintained this rating over the last six years or more. B+ is the sixth highest AM Best Financial Strength Rating.

Nationwide Insurance Company of Florida had its B (Fair) AM Best Financial Strength Rating upgraded to B+ (Good) with a stable outlook (no ratings upgrade or downgrade is expected in the near future) on 8/11/2015. Per its AM Best financial strength ratings, Nationwide Insurance Company of Florida has become more financially secure since its rating was last upgraded to B from B- in 2013. B+ is the sixth highest AM Best Financial Strength Rating and is no longer in the “vulnerable” category of Grades B or lower.

I become concerned with any automobile or homeowners insurance company or subsidiary with less than an A- rating for financial strength from AM Best. However, Nationwide Insurance Company of Florida, the subsidiary insuring homes in Florida (no longer selling new policies, to my knowledge), although now rated B+ by AM Best, may be much more financially strong than many of the companies insuring properties in Florida.

AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for any of the Nationwide companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Some major auto & home insurance companies have higher or lower financial strength ratings than the Nationwide companies, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.

Nationwide Auto & Homeowners Insurance Complaint Record 2009-2014

You may really like your car or home insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. A great way to evaluate an auto or home insurance company’s claims service is to look at its customer complaint record.

A measure of quality for an auto or homeowners insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, compared to the industry average and competing companies. Some of the most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim.

Sections #2 & #3 of this review will show you if Nationwide auto & home insurance has a better-than-average, average, or below-average complaint record, based on its 2009, 2010, 2011, 2012, 2013 & 2014 customer complaint statistics. These sections of the review provides valuable information, to help you decide if Nationwide, or a competitor, like Allstate, Liberty Mutual, or State Farm, is a better insurance company for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.

The complaint statistics, called complaint ratios, used in this Nationwide Insurance review are the number of upheld complaints filed against each of the Nationwide companies with a state’s insurance regulatory authority, adjusted for each subsidiary’s market share, as determined by the National Association of Insurance Commissioners.

The complaint ratios for the Nationwide insurance companies listed below display the ratio of the company’s U.S. Market Share of closed complaints compared to the company’s U.S. Market Share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an auto or home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.

So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify if Nationwide has a good or poor complaint record.

Here’s how I establish my auto & homeowners insurance complaint ratings:

B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.

C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.05 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.95 to .75).

W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.

I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). Companies with “B” or “C+” ratings are okay, too, particularly if they have less market share, with less than $50,000,000 in premiums for that line of insurance (auto or home) each year. I prefer to avoid companies with a consistently higher than average number of complaints, or with inconsistent complaint records, unless there are mitigating factors, such as very small market share.

2. Nationwide Auto Insurance Complaint Statistics & Ratings

Nationwide auto insurance complaint record considering all subsidiaries:

Better than average

Nationwide has eight subsidiary companies, under the Nationwide brand name, insuring private passenger vehicles in the states where the company sells auto insurance. Nationwide owns other auto insurance brands, such as Allied, Titan, Victoria, & Harleysville, but they are reviewed separately. The use of more than one auto or home insurance subsidiary is usually to offer different pricing to specific risk profiles (for example, drivers with a clean driving record vs. drivers with tickets and accidents), operate in a certain US state or group of states, or offer different lines of insurance, such as motorhome or motorcycle insurance. Different subsidiaries can also be used for different sales distribution methods, such as selling direct from the company, through Nationwide agents, or through independent insurance agents. Each subsidiary has its own rates, so the price you are quoted will vary, if you are eligible and receive quotes for multiple Nationwide subsidiaries.

Here is the auto insurance complaint data for each Nationwide subsidiary:

Nationwide Mutual Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.29)

2014 US auto insurance premium = $1,839,753,812

2013 Auto Insurance Complaint Ratio = B (.46)

2013 US auto insurance premium = $2,045,523,438

2012 Auto Insurance Complaint Ratio = B (.41)

2012 US auto insurance premium = $2,066,143,119

2011 Auto Insurance Complaint Ratio = B (.43)

2011 US auto insurance premium = $2,201,021,602

2010 Auto Insurance Complaint Ratio = B (.49)

2010 US auto insurance premium = $2,403,709,630

2009 Auto Insurance Complaint Ratio = B (.64)

Nationwide Mutual Insurance Company is the largest Nationwide auto insurance subsidiary. The Nationwide Mutual Insurance Company subsidiary has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 64% of the industry average. The auto insurance market share for Nationwide Mutual Insurance Company has decreased each year since 2010, which may be an indication Nationwide Mutual Insurance Company no longer has competitive pricing for its auto insurance, or the subsidiary is no longer selling new auto insurance policies.

Nationwide Property & Casualty Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.47)

2014 US auto insurance premium = $657,829,944

2013 Auto Insurance Complaint Ratio = B (.64)

2013 US auto insurance premium = $555,939,892

2012 Auto Insurance Complaint Ratio = B (.55)

2012 US auto insurance premium = $473,654,201

2011 Auto Insurance Complaint Ratio = B (.63)

2011 US auto insurance premium = $461,518,532

2010 Auto Insurance Complaint Ratio = C+ (.81)

2010 US auto insurance premium = $469,837,029

2009 Auto Insurance Complaint Ratio = C+ (.84)

The Nationwide Property & Casualty Insurance Company subsidiary had a lower than average number of auto insurance complaints each year for the last six years, with its number of auto insurance complaints in its worst year during this period at 84% of the industry average. The auto insurance market share for Nationwide Mutual Insurance Company has increased quite a bit each year since 2011, which may be an indication Nationwide Property & Casualty Insurance Company has competitive pricing for its auto insurance.

Nationwide Mutual Fire Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.26)

2014 US auto insurance premium = $379,329,160

2013 Auto Insurance Complaint Ratio = B (.56)

2013 US auto insurance premium = $329,855,650

2012 Auto Insurance Complaint Ratio = B (.51)

2012 US auto insurance premium = $372,164,423

2011 Auto Insurance Complaint Ratio = B (.46)

2011 US auto insurance premium = $369,782,116

2010 Auto Insurance Complaint Ratio = B (.69)

2010 US auto insurance premium = $442,484,751

2009 Auto Insurance Complaint Ratio = B (.71)

The Nationwide Mutual Fire Insurance Company has a better-than-average auto insurance complaint history for the last six years, with its number of auto insurance complaints in its worst year during this period, at 71% of the industry average. The auto insurance market share for Nationwide Mutual Fire Insurance Company has decreased a lot since 2010, but increased significantly from 2013 to 2014, which may be an indication Nationwide Mutual Fire Insurance Company now has more competitive pricing for its auto insurance.

Nationwide Insurance Company of America Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = C+ (.89)

2014 US auto insurance premium = $854,740,826

2013 Auto Insurance Complaint Ratio = B (.69)

2013 US auto insurance premium = $896,870,794

2012 Auto Insurance Complaint Ratio = C+ (.82)

2012 US auto insurance premium = $943,319,773

2011 Auto Insurance Complaint Ratio = B (.59)

2011 US auto insurance premium = $854,796,984

2010 Auto Insurance Complaint Ratio = C+ (.77)

2010 US auto insurance premium = $781,188,269

2009 Auto Insurance Complaint Ratio = C+ (.80)

The Nationwide Insurance Company of America subsidiary is the second largest Nationwide auto insurance subsidiary. It’s had a somewhat lower than average number of auto insurance complaints each year for the last six years, with its number of auto insurance complaints in its worst year (2014) during this period, at 89% of the industry average. The auto insurance market share for Nationwide Insurance Company of America has decreased each year since 2012, which may be an indication Nationwide Insurance Company of America no longer has competitive auto insurance rates.

Nationwide General Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.67)

2014 US auto insurance premium = $319,052,082

2013 Auto Insurance Complaint Ratio = C (1.00)

2013 US auto insurance premium = $292,948,707

2012 Auto Insurance Complaint Ratio = C+ (.86)

2012 US auto insurance premium = $335,403,555

2011 Auto Insurance Complaint Ratio = C+ (.94)

2011 US auto insurance premium = $389,551,968

2010 Auto Insurance Complaint Ratio = C+ (.77)

2010 US auto insurance premium = $417,844,120

2009 Auto Insurance Complaint Ratio = C (1.02)

The Nationwide General Insurance Company subsidiary has an about average auto insurance complaint history from 2009 to 2014, with its number of auto insurance complaints in its best year (2014) during the period at 67% of the the industry average. The auto insurance market share for Nationwide General Insurance Company increased from 2013 to 2014, which may be an indication Nationwide General Insurance Company now has more competitive auto insurance rates.

Nationwide Affinity Insurance Company of America Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.62)

2014 US auto insurance premium = $917,798,378

2013 Auto Insurance Complaint Ratio = B (.48)

2013 US auto insurance premium = $852,569,837

2012 Auto Insurance Complaint Ratio = B (.74)

2012 US auto insurance premium = $737,624,108

2011 Auto Insurance Complaint Ratio = B (.39)

2011 US auto insurance premium = $549,745,689

2010 Auto Insurance Complaint Ratio = C+ (.75)

2010 US auto insurance premium = $431,499,310

2009 Auto Insurance Complaint Ratio = B (.67)

The Nationwide Affinity Insurance Company of America subsidiary had a lower than average number of auto insurance complaints each year for the last six years, with its number of auto insurance complaints in its worst year(2010) during this period at 75% of the industry average. The auto insurance market share for Nationwide Affinity Insurance Company of America has increased greatly each year since 2010, which may be an indication of competitive pricing for its auto insurance. It also may be the case, the customers insured with Nationwide subsidiaries losing market share, are being placed into the Nationwide Affinity Insurance Company of America subsidiary.

Nationwide Assurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.34)

2014 US auto insurance premium = $31,535,485

2013 Auto Insurance Complaint Ratio = B (.32)

2013 US auto insurance premium = $33,542,234

2012 Auto Insurance Complaint Ratio = B (.54)

2012 US auto insurance premium = $33,432,289

2011 Auto Insurance Complaint Ratio = B (.26)

2011 US auto insurance premium = $32,652,602

2010 Auto Insurance Complaint Ratio = B (.63)

2010 US auto insurance premium = $40,264,063

2009 Auto Insurance Complaint Ratio = B (.74)

The Nationwide Assurance Company is a smaller auto insurance subsidiary. Nationwide Assurance Company has a better-than-average auto insurance complaint history each year for the last six years, with its number of auto insurance complaints in its worst year during this period at 74% of the industry average. The auto insurance market share for Nationwide Mutual Fire Insurance Company has decreased from 2013 to 2014, which may be an indication Nationwide Assurance Company no longer has competitive pricing for its auto insurance, or the subsidiary may not be selling new auto insurance policies.

Nationwide Agribusiness Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.54)

2014 US auto insurance premium = $218,318,630

2013 Auto Insurance Complaint Ratio = B (.45)

2013 US auto insurance premium = $170,078,376

2012 Auto Insurance Complaint Ratio = B (.64)

2012 US auto insurance premium = $167,503,537

2011 Auto Insurance Complaint Ratio = B (.55)

2011 US auto insurance premium = $170,822,503

2010 Auto Insurance Complaint Ratio = B (.33)

2010 US auto insurance premium = $178,190,724

2009 Auto Insurance Complaint Ratio = B (.54)

The Nationwide Agribusiness Insurance Company subsidiary has a better-than-average auto insurance complaint history each year for the last six years, with its number of auto insurance complaints in its worst year during this period at 64% of the industry average. The auto insurance market share for Nationwide Agribusiness Insurance Company increased a lot from 2013 to 2014, which may be an indication Nationwide Agribusiness Insurance Company now has more competitive pricing for its auto insurance.

3. Nationwide Home Insurance Complaint Statistics & Ratings

Nationwide homeowners insurance complaint record considering all subsidiaries:

Better than average (All states except Florida)

Worse than average (Florida only)

Nationwide Insurance sells home insurance through the eight subsidiary companies listed below. The Nationwide Agribusiness Insurance Company subsidiary has a very, very small share of the US home insurance market, collecting only $3,494 in annual US home insurance premiums for 2013 (and still too small at $6,734 for 2014), so it’s home insurance complaint statistics are not included in this review.

Here is the home insurance complaint data for each Nationwide subsidiary:

Nationwide Mutual Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.35)

2014 US home insurance premium = $211,187,397

2013 Home Insurance Complaint Ratio = C+ (.91)

2013 US home insurance premium = $243,125,508

2012 Home Insurance Complaint Ratio = C+ (.94)

2012 US home insurance premium = $236,529,994

2011 Home Insurance Complaint Ratio = C+ (.77)

2011 US home insurance premium = $200,209,572

2010 Home Insurance Complaint Ratio = C- (1.16)

2010 US home insurance premium = $196,631,216

2009 Home Insurance Complaint Ratio = W (1.60)

The Nationwide Mutual Insurance Company subsidiary has an inconsistent home insurance complaint history, with a slightly lower than average number of home insurance complaints each year from 2011 to 2013, after having higher than average number of home insurance complaints each year in 2009 & 2010, but its number of home insurance complaints in 2014 was only 35% of the industry average. The home insurance market share for Nationwide Mutual Insurance Company decreased from 2013 to 2014, which may indicate Nationwide Mutual Insurance Company no longer has competitive pricing for its home insurance.

Nationwide Mutual Fire Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.37)

2014 US home insurance premium = $793,069,481

2013 Home Insurance Complaint Ratio = B (.45)

2013 US home insurance premium = $814,030,122

2012 Home Insurance Complaint Ratio = B (.65)

2012 US home insurance premium = $826,896,913

2011 Home Insurance Complaint Ratio = B (.52)

2011 US home insurance premium = $881,857,556

2010 Home Insurance Complaint Ratio = B (.60)

2010 US home insurance premium = $981,686,138

2009 Home Insurance Complaint Ratio = B (.55)

Nationwide Mutual Fire Insurance Company is the largest Nationwide home insurance subsidiary. The Nationwide Mutual Fire Insurance Company subsidiary has a better-than-average home insurance complaint history over the last six years, with its number of home insurance complaints in its worst year during this period, at 65% of the industry average. The home insurance market share for Nationwide Mutual Fire Insurance Company has decreased each year since 2010, which may be an indication Nationwide Mutual Fire Insurance Company no longer has competitive pricing for its home insurance, or the subsidiary is not selling new home insurance policies.

Nationwide Property & Casualty Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.36)

2014 US home insurance premium = $707,964,870

2013 Home Insurance Complaint Ratio = B (.53)

2013 US home insurance premium = $753,584,176

2012 Home Insurance Complaint Ratio = B (.51)

2012 US home insurance premium = $753,545,268

2011 Home Insurance Complaint Ratio = B (.49)

2011 US home insurance premium = $734,490,336

2010 Home Insurance Complaint Ratio = B (.67)

2010 US home insurance premium = $732,973,680

2009 Home Insurance Complaint Ratio = B (.62)

Nationwide Property & Casualty Insurance Company is the second largest Nationwide home insurance subsidiary. The Nationwide Property & Casualty Insurance Company subsidiary has a better-than-average home insurance complaint history over the last six years, with its number of home insurance complaints in its worst year during this period, at 67% of the industry average. The home insurance market share for Nationwide Property & Casualty Insurance Company has decreased much from 2013 to 2014, which may be an indication Nationwide Property & Casualty Insurance Company no longer has competitive pricing for its home insurance.

Nationwide Insurance Company of America Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = W (2.16)

2014 US home insurance premium = $81,043,784

2013 Home Insurance Complaint Ratio = W (1.52)

2013 US home insurance premium = $72,552,192

2012 Home Insurance Complaint Ratio = W (2.44)

2012 US home insurance premium = $63,957,306

2011 Home Insurance Complaint Ratio = W (2.37)

2011 US home insurance premium = $58,112,301

2010 Home Insurance Complaint Ratio = W (3.49)

2010 US home insurance premium = $54,816,718

2009 Home Insurance Complaint Ratio = W (2.83)

The Nationwide Insurance Company of America subsidiary has a worse-than-average home insurance complaint history over the last six years, with its number of home insurance complaints in its worst year during this period, at 349% of the industry average. The home insurance market share for Nationwide Insurance Company of America has increased each year since 2010, which may be an indication of competitive pricing for its home insurance.

Nationwide Affinity Insurance Company of America Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.63)

2014 US home insurance premium = $175,870,663

2013 Home Insurance Complaint Ratio = C+ (.84)

2013 US home insurance premium = $144,691,634

2012 Home Insurance Complaint Ratio = B (.51)

2012 US home insurance premium = $113,095,878

2011 Home Insurance Complaint Ratio = B (.61)

2011 US home insurance premium = $79,782,493

2010 Home Insurance Complaint Ratio = B (.32)

2010 US home insurance premium = $56,818,824

2009 Home Insurance Complaint Ratio = B (.71)

The Nationwide Affinity Insurance Company of America subsidiary has a lower than average number of home insurance complaints each year since 2009, with its number of home insurance complaints in its worst year (2013) during the 2009-2013 period, still at 84% of the industry average. The home insurance market share for Nationwide Affinity Insurance Company of America has increased a lot each year since 2010, which may be an indication of competitive pricing for its home insurance.

Nationwide General Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = C+ (.80)

2014 US home insurance premium = $300,982,951

2013 Home Insurance Complaint Ratio = C- (1.07)

2013 US home insurance premium = $144,647,545

2012 Home Insurance Complaint Ratio = C+ (.72)

2012 US home insurance premium = $56,960,207

2011 Home Insurance Complaint Ratio = W (4.18)

2011 US home insurance premium = $15,539,243

2010 Home Insurance Complaint Ratio = No home insurance policies in force.

2010 US home insurance premium = $0

2009 Home Insurance Complaint Ratio = No home insurance policies in force.

The Nationwide General Insurance Company subsidiary is a newer, smaller, but fast-growing Nationwide home insurance subsidiary. Nationwide General Insurance Company has an inconsistent home insurance complaint history since it started insuring homes in 2011. Its worse-than-average complaint ratio in 2011 was influenced by its small size. In 2014, its home insurance market share is much larger, an its number of auto insurance complaints was 80% of the industry average. The home insurance market share for Nationwide General Insurance Company has increased greatly since 2011, which may be an indication of competitive pricing for its home insurance.

Nationwide Lloyd’s Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (0) (No complaints)

2014 US home insurance premium = $52,478,449

2013 Home Insurance Complaint Ratio = B (.36)

2013 US home insurance premium = $60,895,901

2012 Home Insurance Complaint Ratio = B (.40)

2012 US home insurance premium = $62,097,087

2011 Home Insurance Complaint Ratio = B (.12)

2011 US home insurance premium = $68,549,364

2010 Home Insurance Complaint Ratio = B (.70)

2010 US home insurance premium = $78,355,221

2009 Home Insurance Complaint Ratio = B (.57)

Nationwide Lloyd’s is available in the state of Texas only.

The Nationwide Lloyd’s subsidiary has a better-than-average home insurance complaint history over the last six years, with its number of home insurance complaints in its worst year during this period, at 70% of the industry average. The home insurance market share for Nationwide Lloyd’s has decreased since 2010, which may be an indication Nationwide Lloyd’s does not have competitive pricing for its home insurance, or the subsidiary might not be selling new home insurance policies.

Nationwide Insurance Company of Florida Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = W (3.38)

2014 US home insurance premium = $46,343,084

2013 Home Insurance Complaint Ratio = B (0) (No complaints)

2013 US home insurance premium = $48,239,146

2012 Home Insurance Complaint Ratio = C+ (.77)

2012 US home insurance premium = $53,245,165

2011 Home Insurance Complaint Ratio = C- (1.04)

2011 US home insurance premium = $54,871,890

2010 Home Insurance Complaint Ratio = W (1.54)

2010 US home insurance premium = $88,535,681

2009 Home Insurance Complaint Ratio = C+ (.94)

Nationwide Insurance Company of Florida is available in the state of Florida only.

The Nationwide Insurance Company of Florida has an inconsistent home insurance complaint history over the last six years, with its number of home insurance complaints, in its worst year during this period (2014), at 238% more than the industry average. The home insurance market share for Nationwide Insurance Company of Florida has decreased since 2010, most likely due to the subsidiary not selling new home insurance policies in Florida. Many large national insurance companies no longer sell home insurance in the Sunshine State.

4. Nationwide Auto & Home Insurance Rates & Pricing Compared to Competitors

Homeowners Insurance Pricing

Nationwide received the rating of three power circles (about average) for homeowners insurance pricing in the national 2014 JD Power U.S. Homeowners Insurance Satisfaction study. The following companies rated better than average (4 power circles or 5 power circles) for lower homeowners insurance rates in the 2014 JD Power Homeowners Insurance Satisfaction study: Auto-Owners, Amica, Automobile Club of Southern California, Hartford, Erie, Mercury, and GEICO.

Auto Insurance Pricing

Nationwide received the rating of three power circles (about average) in the states of Alabama, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, North Carolina, Ohio, South Carolina, Tennessee, & Wisconsin, and the lowest rating of two power circles in Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Idaho, Iowa, Kansas, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Vermont, Virginia, Washington, West Virginia, and Wyoming, for the category of auto insurance pricing in the 2015 JD Power Auto Insurance Customer Satisfaction study, which reflects the opinion of current Nationwide policyholders about the auto insurance rates they pay.

The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates in the 2015 JD Power Auto Insurance Customer Satisfaction study in the some of the same states where Nationwide was rated: USAA, Erie, GEICO, Grange, COUNTRY, Esurance, Wawanesa, Ameriprise, Auto Club of Southern California, Auto-Owners, Indiana Farm Bureau, Shelter, Progressive, PEMCO, Metlife (Florida only).

Nationwide received the rating of three power circles (about average) for the category of Pricing in the 2016 JD Power U.S. Auto Insurance Purchase Experience Study, which reflects the opinion of auto insurance shoppers about the rates they were quoted by Nationwide. The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates nationally in the 2016 JD Power Auto Insurance Purchase Experience Study: USAA, Erie, Liberty Mutual, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise (available through Costco), CSAA Insurance Group, and Mercury.

Remember, the companies with the best rates for some people participating in a survey may not have low rates for you. To get lower auto or home insurance rates, the only way to know if any insurance company has high or low rates for you is to conduct your own pricing survey, by obtaining price quotes & reviewing your coverage with all the leading insurance companies in your state, to find the best company for you.

It pays to shop. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. No single company has low rates for everyone. You have to shop with all the leading companies, to find the company with the best coverage and best price for you. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

Thanks for reading this review about Nationwide auto & home insurance complaints. You can find other reviews of leading auto, home, & life insurance companies on my website & blog. What do you think of Nationwide auto & home insurance? Did you find this review useful? Comment on my facebook page. If you have questions, you can reach me at help@smartshopyourcarinsurance.com. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.