This Progressive Insurance review will evaluate, for the most recent five year period where reliable statistics are available (2009, 2010, 2011, 2012, 2013, & 2014), the auto insurance complaint record for the major subsidiary companies of Progressive, to determine whether each subsidiary, such as Progressive Northern Insurance Company, has a better-than-average, average, or worse-than-average customer complaint record.
I’ll also look at the JD Power ratings for Progressive auto insurance pricing, and increases & decreases in market share (as measured by annual written premiums) for each Progressive subsidiary, as a possible indication of high or low car insurance rates. In addition, I’ll review the AM Best Financial Strength Ratings for the Progressive insurance companies, too.
The sexual response cialis brand cycle has four phases, including plateau, excitement, orgasm and resolution. The proper name and address and communication details should be submitted with the valid number of your credit card, you can go to so-called online sildenafil india wholesale shops and avoid having a personal contact with anybody. These organs function buy pill viagra as the part of different systems. The decision to quit smoking is one of the biggest causes of erectile dysfunction (ED) condition as viagra no prescription uk it was considered shameful and a blow to their manliness.
The detailed information in this review, and my review of the JD Power auto & homeowners customers & claims satisfaction ratings for Progressive Insurance, compare Progressive auto insurance to the industry average and competing companies for customer service, customer complaints, claims processing performance, and insurance rates, but if If you don’t want to read all the details, you can go to my review here, to see at a glance if Progressive consistently performs better than average, average, or worse than average for customer service, claims, complaints, and pricing, and compare Progressive to over 40 other U.S. insurance companies.
If you find this review useful, please like it on Facebook & share the link to this review or my site with your friends & family through social media. Bookmark this page for updates as the latest complaint data becomes available.
Progressive Auto Insurance Customer Complaints, Pricing, & Ratings Review
Progressive is one of the fastest growing auto insurance companies, and it is the fourth largest auto insurer in the USA, with an auto insurance market share which may surpass the #3 US auto insurer, Allstate Insurance, in the next few years. Progressive has grown its number of customers, by extensive national media advertising, and offering competitive rates to many of the people contacting them for auto insurance quotes. However, a wise auto insurance consumer should never assume a company with a reputation for low rates, will have competitively priced rates for them, and skip shopping with all the leading companies. Checking the rates of only one or two auto insurance companies is a good way to end up paying too much for your coverage.
Progressive insures autos and other vehicles, but it does not insure homes or personal property, and does not sell its own home or renters insurance. Progressive partners with other insurance companies, and acts as an agent, to sell home, condo, renters, & mobile home insurance. If you get a home insurance price quote from Progressive, the company (or companies) they quote you will depend on where you live. This review will analyze the complaint statistics of the Progressive auto insurance companies. If you purchased (or you are planning to purchase) home insurance from Progressive, have Progressive confirm the name of the insurance company insuring your home (its name will appear on your home insurance declarations page, too), and visit my website’s homepage, to check my home insurance complaint ratings for the company.
Progressive is best known for selling auto insurance direct to the public, through its website and call centers, but most independent insurance agents located in your community represent Progressive, though the rates and Progressive subsidiary companies offered by independent insurance agents will be different than buying direct from the company.
This Progressive auto insurance review is divided into three sections, consisting of: 1. AM Best Financial Strength Ratings for the Progressive insurance companies, 2. its auto insurance customer complaint record, and 3. the competitiveness of Progressive auto insurance rates compared to other major insurance companies.
1. AM Best Financial Strength Ratings for the Progressive insurance companies
The Progressive subsidiaries selling personal auto insurance in this review had their A+ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) affirmed on 02/11/2016, and they have maintained this rating for five years or more. A+ is the second highest rating for AM Best. I become concerned with any automobile or homeowners insurance company or subsidiary not rated or with less than an A- rating for financial strength from AM Best.
AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for any of the Progressive companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Some major insurance companies have the higher or lower financial strength ratings than the Progressive companies, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.
2. Progressive Auto Insurance Complaint Statistics & Ratings 2009 – 2014
A measure of quality for an auto or homeowners insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, compared to the industry average and competing companies. Some of the most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim.
Section #2 of this review will show you if Progressive auto insurance has a better-than-average, average, or below-average complaint record, based on its 2009, 2010, 2011, 2012, 2013 & 2014 customer complaint statistics. This section of the review provides valuable information, to help you decide if Progressive, or a competitor, like GEICO or State Farm, is a better insurance company for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your insurance company.
The complaint statistics, called complaint ratios, used in this Progressive Insurance review are the number of upheld complaints filed against each of the Progressive companies with a state’s insurance regulatory authority, adjusted for each subsidiary’s market share, as determined by the National Association of Insurance Commissioners.
The complaint ratios for the Progressive insurance companies listed below display the ratio of the company’s U.S. Market Share of closed complaints compared to the company’s U.S. Market Share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an auto or home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.
So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify if Progressive has a good or poor complaint record.
Here’s how I establish my auto & homeowners insurance complaint ratings:
B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.
C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.01 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.99 to .75).
W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.
I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). Companies with “B” or “C+” ratings are okay, too, particularly if they have less market share, with less than $50,000,000 in premiums for that line of insurance (auto or home) each year. I prefer to avoid companies with a consistently higher than average number of complaints, or with inconsistent complaint records, unless there are mitigating factors, such as very small market share.
Progressive has many subsidiary companies licensed to insure personal use vehicles in the states where the company sells insurance, which is in most of the 50 states. The use of more than one auto insurance subsidiary company is usually to offer different pricing, or operate in a certain state or states. Progressive uses a multitude of different subsidiaries to vary pricing for different marketing channels, such as buying from agent, or direct from the company. Different subsidiaries can be used to offer specific pricing for certain market segments, such as drivers with lower or higher risk expectations (for example, drivers with a clean driving record vs. drivers with tickets and accidents), or certain occupations or employers, such as teachers or government employees, or to insure certain types of vehicles, such as motorcycles.
Progressive 2012-2014 auto insurance complaint record, considering all subsidiaries:
Average
Warning: Progressive’s auto insurance complaint record varies a lot for each subsidiary, so if you are quoted or insured with Progressive, I encourage you to check the complaint record for the Progressive subsidiary insuring or quoting you. Your auto insurance ID card will tell you which Progressive subsidiary is insuring you. When you receive an auto insurance quote in writing, there should be information specifying which Progressive subsidiary provided the quote, or is “underwriting” the auto insurance policy, if purchased.
Progressive has 33 separate auto insurance subsidiaries. Some subsidiaries operate in many, but not all 50 states, and some subsidiaries operate only in one, or a few states. Progressive sells direct from the company and through independent insurance agents, but there are usually more than two subsidiaries operating in each state. For example, Artisan & Truckers Casualty Company, Progressive Casualty Insurance Company, Progressive Classic Insurance Company, Progressive Direct Insurance Company, Progressive Northern Insurance Company, Progressive Preferred Insurance Company, Progressive Specialty Insurance Company, & Progressive Universal Insurance Company all had auto insurance customers for 2012, in my home state of Oregon. How do you know which Progressive subsidiary is insuring you, or quoting your auto insurance?
To make it easier for you to find the complaint record & ratings for the Progressive subsidiary or subsidiaries of interest to you, I’m listing the companies in alphabetical order. Also, to help you know about the Progressive subsidiaries most likely to be available in your state, right below each subsidiary’s name, I list the states where I believe the company to be insuring private passenger vehicles.
Three Progressive subsidiary companies are too small, with shrinking market share, or having no auto insurance policies in force, and are not included in this review: Progressive Bayside Insurance Company (operated in FL & GA only), Progressive Freedom Insurance Company (operated in NJ only), and National Continental Insurance Company.
Insuring vehicles in: CO FL IL MO OH OR WI WY and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = C+ (.76)
2015 US auto insurance premium = $254,289,114
2014 Auto Insurance Complaint Ratio = B (.47)
2014 US auto insurance premium = $250,700,518
2013 Auto Insurance Complaint Ratio = C+ (.81)
2013 US auto insurance premium = $240,536,469
2012 Auto Insurance Complaint Ratio = B (.65)
2012 US auto insurance premium = $222,457,180
2011 Auto Insurance Complaint Ratio = B (.54)
2011 US auto insurance premium = $191,042,548
2010 Auto Insurance Complaint Ratio = B (.32)
2010 US auto insurance premium = $159,165,680
2009 Auto Insurance Complaint Ratio = B (.57)
Artisan & Truckers Casualty Company has had a lower than average number of auto insurance complaints each year from 2009 to 2014, with its number of auto insurance complaints in its worst year during this period, at 81% of the industry average. The auto insurance market share for Artisan & Truckers Casualty Company has grown substantially since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: NJ only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.21)
2015 US auto insurance premium = $214,477,864
2014 Auto Insurance Complaint Ratio = B (.15)
2014 US auto insurance premium = $216,432,625
2013 Auto Insurance Complaint Ratio = B (.15)
2013 US auto insurance premium = $217,482,460
2012 Auto Insurance Complaint Ratio = B (.48)
2012 US auto insurance premium = $188,384,572
2011 Auto Insurance Complaint Ratio = C+ (.96)
2011 US auto insurance premium = $151,245,476
2010 Auto Insurance Complaint Ratio = B (.35)
2010 US auto insurance premium = $143,199,309
2009 Auto Insurance Complaint Ratio = B (.37)
Drive New Jersey Insurance Company has had a lower than average number of auto insurance complaints since 2009, with its number of auto insurance complaints in its worst year during the six-year period, at 96% of the industry average. The auto insurance market share for Drive New Jersey Insurance Company has grown substantially since 2010 (although dropping off slightly in 2014), which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: MS PA TN and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = C (.90)
2015 US auto insurance premium = $151,641,194
2014 Auto Insurance Complaint Ratio = B (.40)
2014 US auto insurance premium = $133,800,669
2013 Auto Insurance Complaint Ratio = B (.09)
2013 US auto insurance premium = $118,527,606
2012 Auto Insurance Complaint Ratio = B (0) (No complaints)
2012 US auto insurance premium = $107,768,399
2011 Auto Insurance Complaint Ratio = B (.09)
2011 US auto insurance premium = $100,510,113
2010 Auto Insurance Complaint Ratio = B (.18)
2010 US auto insurance premium = $94,891,934
2009 Auto Insurance Complaint Ratio = B (0) (No complaints)
Mountain Laurel Assurance Company has had a superior, better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at only 40% of the industry average. The auto insurance market share for Mountain Laurel Assurance Company has grown since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: AZ MD MO MS NY PA TX VA and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.36)
2015 US auto insurance premium = $1,036,011,503
2014 Auto Insurance Complaint Ratio = B (.47)
2014 US auto insurance premium = $919,910,826
2013 Auto Insurance Complaint Ratio = B (.33)
2013 US auto insurance premium = $791,307,437
2012 Auto Insurance Complaint Ratio = B (.62)
2012 US auto insurance premium = $708,052,318
2011 Auto Insurance Complaint Ratio = B (.54)
2011 US auto insurance premium = $635,566,739
2010 Auto Insurance Complaint Ratio = B (.46)
2010 US auto insurance premium = $547,891,098
2009 Auto Insurance Complaint Ratio = B (.34)
Progressive Advanced Insurance Company has had a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 62% of the industry average. The auto insurance market share for Progressive Advanced Insurance Company has grown greatly each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: FL GA MD NC and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.35)
2015 US auto insurance premium = $1,206,682,361
2014 Auto Insurance Complaint Ratio = C+ (.88)
2014 US auto insurance premium = $1,151,276,418
2013 Auto Insurance Complaint Ratio = B (.35)
2013 US auto insurance premium = $1,032,534,248
2012 Auto Insurance Complaint Ratio = B (.28)
2012 US auto insurance premium = $913,601,643
2011 Auto Insurance Complaint Ratio = B (.21)
2011 US auto insurance premium = $749,279,943
2010 Auto Insurance Complaint Ratio = B (.28)
2010 US auto insurance premium = $717,011,123
2009 Auto Insurance Complaint Ratio = B (.32)
Progressive American Insurance Company has had a better-than-average auto insurance complaint history from 2009 to 2013, but has moved close to the average in 2014, with its number of auto insurance complaints at 88% of the industry average. The auto insurance market share for Progressive American Insurance Company has rapidly grown each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Progressive Bayside Insurance Company Auto Insurance Complaint Statistics & Ratings
Insuring vehicles in:
B = Better than Average C = Average W = Worse than Average
2017 Auto Insurance Complaint Ratio = B (0)
2017 US auto insurance premium = $8,778,070
2016 Auto Insurance Complaint Ratio = C (1.13)
2016 US auto insurance premium = $9,599,103
2015 Auto Insurance Complaint Ratio = B (0)
2015 US auto insurance premium = $9,708,464
Insuring vehicles in: Most all of the US states, and DC.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = W (1.45)
2015 US auto insurance premium = $1,018,488,423
2014 Auto Insurance Complaint Ratio = W (1.36)
2014 US auto insurance premium = $990,723,874
2013 Auto Insurance Complaint Ratio = W (1.54)
2013 US auto insurance premium = $879,470,208
2012 Auto Insurance Complaint Ratio = C- (1.14)
2012 US auto insurance premium = $756,730,070
2011 Auto Insurance Complaint Ratio = W (1.28)
2011 US auto insurance premium = $668,093,537
2010 Auto Insurance Complaint Ratio = C- (1.09)
2010 US auto insurance premium = $604,105,057
2009 Auto Insurance Complaint Ratio = W (1.27)
Progressive Casualty Insurance Company has had a higher-than-average number of auto insurance complaints each year since 2009, with its number of auto insurance complaints in its worst year during this period, at 54% more than the industry average. The auto insurance market share for Progressive Casualty Insurance Company has grown quickly each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: CA & TN only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = No auto insurance policies in force
2015 US auto insurance premium = $0
2014 Auto Insurance Complaint Ratio = No auto insurance policies in force
2014 US auto insurance premium = $0
2013 Auto Insurance Complaint Ratio = No auto insurance policies in force
2013 US auto insurance premium = $0
2012 Auto Insurance Complaint Ratio = B (.57)
2012 US auto insurance premium = $320,161,657
2011 Auto Insurance Complaint Ratio = B (.27)
2011 US auto insurance premium = $453,017,248
2010 Auto Insurance Complaint Ratio = B (.45)
2010 US auto insurance premium = $452,279,621
2009 Auto Insurance Complaint Ratio = B (.38)
Progressive Choice Insurance Company had a better-than-average auto insurance complaint history from 2009 to 2012, but this subsidiary seems to have been eliminated, having no active personal auto insurance policies by 2013, remaining inactive for 2014. Progressive Choice Insurance Company is not rated by AM Best.
Insuring vehicles in: IA MD MN OR TN UT VA WA WI WV and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.40)
2015 US auto insurance premium = $229,676,533
2014 Auto Insurance Complaint Ratio = C+ (.82)
2014 US auto insurance premium = $235,291,639
2013 Auto Insurance Complaint Ratio = B (.73)
2013 US auto insurance premium = $251,798,770
2012 Auto Insurance Complaint Ratio = C- (1.15)
2012 US auto insurance premium = $274,245,069
2011 Auto Insurance Complaint Ratio = B (.69)
2011 US auto insurance premium = $286,121,367
2010 Auto Insurance Complaint Ratio = B (.66)
2010 US auto insurance premium = $305,870,083
2009 Auto Insurance Complaint Ratio = B (.60)
Progressive Classic Insurance Company had a lower than average number of annual auto insurance complaint record in five of the last six years, but its number of auto insurance complaints in 2012 was 15% more than the industry average. The auto insurance market share for Progressive Classic Insurance Company has shrank each year since 2010, which may be an indication Progressive Classic Insurance Company no longer has competitive auto insurance rates, or the company is not selling new policies and/or its non-renewing auto insurance policies, in some states.
Insuring vehicles in: TX only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.60)
2015 US auto insurance premium = $1,498,397,710
2014 Auto Insurance Complaint Ratio = B (.49)
2014 US auto insurance premium = $1,426,053,593
2013 Auto Insurance Complaint Ratio = B (.43)
2013 US auto insurance premium = $1,328,285,709
2012 Auto Insurance Complaint Ratio = B (.39)
2012 US auto insurance premium = $1,279,812,827
2011 Auto Insurance Complaint Ratio = B (.20)
2011 US auto insurance premium = $1,178,487,539
2010 Auto Insurance Complaint Ratio = B (.20)
2010 US auto insurance premium = $1,122,083,232
2009 Auto Insurance Complaint Ratio = B (.39)
Progressive County Mutual Insurance Company has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 49% of the industry average. The auto insurance market share for Progressive County Mutual Insurance Company has grown each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: Most all of the US states and DC, except AZ FL LA MI MS NC NJ & TX.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.60)
2015 US auto insurance premium = $2,271,314,023
2014 Auto Insurance Complaint Ratio = B (.57)
2014 US auto insurance premium = $2,124,461,250
2013 Auto Insurance Complaint Ratio = B (.43)
2013 US auto insurance premium = $1,963,141,416
2012 Auto Insurance Complaint Ratio = B (.54)
2012 US auto insurance premium = $1,871,718,319
2011 Auto Insurance Complaint Ratio = B (.64)
2011 US auto insurance premium = $1,798,361,651
2010 Auto Insurance Complaint Ratio = B (.68)
2010 US auto insurance premium = $1,803,634,471
2009 Auto Insurance Complaint Ratio = B (.55)
Progressive Direct Insurance Company has had a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 68% of the industry average. The auto insurance market share for Progressive Direct Insurance Company has grown each year since 2011, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: CA FL GA only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = C- (1.13)
2015 US auto insurance premium = $50,553,242
2014 Auto Insurance Complaint Ratio = W (1.67)
2014 US auto insurance premium = $57,862,389
2013 Auto Insurance Complaint Ratio = C+ (.87)
2013 US auto insurance premium = $62,065,614
2012 Auto Insurance Complaint Ratio = W (1.37)
2012 US auto insurance premium = $72,280,719
2011 Auto Insurance Complaint Ratio = B (.70)
2011 US auto insurance premium = $85,737,298
2010 Auto Insurance Complaint Ratio = C- (1.23)
2010 US auto insurance premium = $102,780,983
2009 Auto Insurance Complaint Ratio = B (.19)
Progressive Express Insurance Company has had an inconsistent auto insurance complaint history over the last six years, with its number of auto insurance complaints in 2010, 2012, & 2014 higher than average, and its number of auto insurance complaints in 2009, 2011, & 2013 lower than average. The auto insurance market share for Progressive Express Insurance Company has shrank greatly each year since 2010, which may be an indication Progressive Express Insurance Company no longer has competitive pricing for its auto insurance.
Progressive Freedom Insurance Company Auto Insurance Complaint Statistics & Ratings
Insuring vehicles in:
B = Better than Average C = Average W = Worse than Average
2017 Auto Insurance Complaint Ratio = B (0)
2017 US auto insurance premium = $35,157
2016 Auto Insurance Complaint Ratio = W (6.51)
2016 US auto insurance premium = $1,672,189
2015 Auto Insurance Complaint Ratio = B (0)
2015 US auto insurance premium = $3,569,544
Insuring vehicles in: NJ only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.18)
2015 US auto insurance premium = $507,953,688
2014 Auto Insurance Complaint Ratio = B (.28)
2014 US auto insurance premium = $457,453,346
2013 Auto Insurance Complaint Ratio = B (.16)
2013 US auto insurance premium = $399,082,834
2012 Auto Insurance Complaint Ratio = B (.44)
2012 US auto insurance premium = $324,975,718
2011 Auto Insurance Complaint Ratio = B (.60)
2011 US auto insurance premium = $256,870,378
2010 Auto Insurance Complaint Ratio = B (.33)
2010 US auto insurance premium = $205,587,128
2009 Auto Insurance Complaint Ratio = B (.38)
Progressive Garden State Insurance Company has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 60% of the industry average. The auto insurance market share for Progressive Garden State Insurance Company has grown a lot each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: GA MS VA only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.55)
2015 US auto insurance premium = $250,069,393
2014 Auto Insurance Complaint Ratio = B (.61)
2014 US auto insurance premium = $263,457,945
2013 Auto Insurance Complaint Ratio = B (.33)
2013 US auto insurance premium = $265,290,160
2012 Auto Insurance Complaint Ratio = B (.18)
2012 US auto insurance premium = $254,205,534
2011 Auto Insurance Complaint Ratio = B (.14)
2011 US auto insurance premium = $244,840,505
2010 Auto Insurance Complaint Ratio = B (.17)
2010 US auto insurance premium = $245,568,525
2009 Auto Insurance Complaint Ratio = B (.17)
Progressive Gulf Insurance Company has had a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year (2014) during this period, at 61% of the industry average. The auto insurance market share for Progressive Gulf Insurance Company was flat from 2013 to 2014, which may be an indication Progressive Gulf Insurance Company no longer has competitive auto insurance rates.
Insuring vehicles in: HI and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.09)
2015 US auto insurance premium = $126,980,874
2014 Auto Insurance Complaint Ratio = B (.09)
2014 US auto insurance premium = $114,449,682
2013 Auto Insurance Complaint Ratio = B (0) (No complaints)
2013 US auto insurance premium = $101,102,514
2012 Auto Insurance Complaint Ratio = B (0) (No complaints)
2012 US auto insurance premium = $88,776,194
2011 Auto Insurance Complaint Ratio = B (0) (No complaints)
2011 US auto insurance premium = $78,335,233
2010 Auto Insurance Complaint Ratio = B (.12)
2010 US auto insurance premium = $72,708,818
2009 Auto Insurance Complaint Ratio = B (.50)
Progressive Hawaii Insurance Corp. has had a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in 2009, its worst year during this period, at 50% of the industry average. Its number of auto insurance complaints, in its worst year during the most recent four years (2010-2013), is a very low 12% of the industry average. The auto insurance market share for Progressive Hawaii Insurance Corp. has grown each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: MI only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.07)
2015 US auto insurance premium = $516,443,107
2014 Auto Insurance Complaint Ratio = B (.13)
2014 US auto insurance premium = $412,250,563
2013 Auto Insurance Complaint Ratio = B (.10)
2013 US auto insurance premium = $313,855,925
2012 Auto Insurance Complaint Ratio = B (.07)
2012 US auto insurance premium = $269,678,350
2011 Auto Insurance Complaint Ratio = B (.29)
2011 US auto insurance premium = $238,243,826
2010 Auto Insurance Complaint Ratio = B (.09)
2010 US auto insurance premium = $196,689,584
2009 Auto Insurance Complaint Ratio = B (.26)
Progressive Marathon Insurance Company has had an excellent, better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at a low of 29% of the industry average. The auto insurance market share for Progressive Marathon Insurance Company has grown rapidly each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: KY MO NY SC VA WA WV and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = C (.98)
2015 US auto insurance premium = 186,486,586
2014 Auto Insurance Complaint Ratio = B (.69)
2014 US auto insurance premium = $172,319,296
2013 Auto Insurance Complaint Ratio = B (.68)
2013 US auto insurance premium = $159,156,057
2012 Auto Insurance Complaint Ratio = C+ (.86)
2012 US auto insurance premium = $156,968,514
2011 Auto Insurance Complaint Ratio = B (.50)
2011 US auto insurance premium = $170,397,439
2010 Auto Insurance Complaint Ratio = B (.45)
2010 US auto insurance premium = $170,272,859
2009 Auto Insurance Complaint Ratio = B (.46)
Progressive Max Insurance Company has had a lower-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints, in its worst year during this period, at 86% of the industry average. The auto insurance market share for Progressive Max Insurance Company has increased from 2013 to 2014, which may be an indication Progressive Max Insurance Company may now have more competitive auto insurance rates than it had in 2012, when it dropped in market share.
Insuring vehicles in: MI only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.09)
2015 US auto insurance premium = $368,798,246
2014 Auto Insurance Complaint Ratio = B (.13)
2014 US auto insurance premium = $320,951,984
2013 Auto Insurance Complaint Ratio = B (.15)
2013 US auto insurance premium = $280,716,028
2012 Auto Insurance Complaint Ratio = B (.14)
2012 US auto insurance premium = $252,864,619
2011 Auto Insurance Complaint Ratio = B (.16)
2011 US auto insurance premium = $264,744,998
2010 Auto Insurance Complaint Ratio = B (.26)
2010 US auto insurance premium = $293,530,714
2009 Auto Insurance Complaint Ratio = B (.39)
Progressive Michigan Insurance Company has had a very good, better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period (way back in 2009), at 39% of the industry average. The auto insurance market share for Progressive Michigan Insurance Company increased a lot each year since 2012, which may be an indication Progressive Michigan Insurance Company now has more competitive pricing for its auto insurance in Michigan.
Insuring vehicles in: CO GA VA only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.36)
2015 US auto insurance premium = $350,913,820
2014 Auto Insurance Complaint Ratio = C+ (.83)
2014 US auto insurance premium = $377,144,708
2013 Auto Insurance Complaint Ratio = B (.20)
2013 US auto insurance premium = $386,741,633
2012 Auto Insurance Complaint Ratio = B (.12)
2012 US auto insurance premium = $379,480,585
2011 Auto Insurance Complaint Ratio = B (.17)
2011 US auto insurance premium = $356,945,697
2010 Auto Insurance Complaint Ratio = B (.05)
2010 US auto insurance premium = $315,822,290
2009 Auto Insurance Complaint Ratio = B (.13)
Insuring vehicles in: CT DE KY KS IA IL IN MN NC NE NH NM NV NY OK OR PA RI SC SD VA VT WI WY and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.71)
2015 US auto insurance premium = $1,085,496,897
2014 Auto Insurance Complaint Ratio = C+ (.90)
2014 US auto insurance premium = $1,080,859,318
2013 Auto Insurance Complaint Ratio = C+ (.77)
2013 US auto insurance premium = $1,088,393,596
2012 Auto Insurance Complaint Ratio = C+ (.77)
2012 US auto insurance premium = $1,107,573,646
2011 Auto Insurance Complaint Ratio = C+ (.85)
2011 US auto insurance premium = $1,102,739,695
2010 Auto Insurance Complaint Ratio = B (.57)
2010 US auto insurance premium = $1,137,979,610
2009 Auto Insurance Complaint Ratio = B (.53)
Progressive Northern Insurance Company has had a lower than average number of auto insurance complaints each year since 2009, with its number of auto insurance complaints in its worst year during this period, still at 90% of the industry average. The auto insurance market share for Progressive Northern Insurance Company has decreased since 2010, which may be an indication Progressive Northern Insurance Company no longer has competitive pricing for its auto insurance.
Insuring vehicles in: AK AR CT ID KS ME MO MT ND NM NY UT RI WA and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.57)
2015 US auto insurance premium = $420,167,375
2014 Auto Insurance Complaint Ratio = C+ (.75)
2014 US auto insurance premium = $427,962,264
2013 Auto Insurance Complaint Ratio = C+ (.87)
2013 US auto insurance premium = $421,949,742
2012 Auto Insurance Complaint Ratio = C+ (.88)
2012 US auto insurance premium = $421,008,320
2011 Auto Insurance Complaint Ratio = C- (1.02)
2011 US auto insurance premium = $420,660,710
2010 Auto Insurance Complaint Ratio = B (.56)
2010 US auto insurance premium = $434,488,972
2009 Auto Insurance Complaint Ratio = B (.45)
Progressive Northwestern Insurance Company has had an about average auto insurance complaint history over the most recent four years, with its number of auto insurance complaints in its worst year during this period, at 2% more than the industry average. The auto insurance market share for Progressive Northwestern Insurance Company increased from 2013 to 2014 more than recent prior years, which may be an indication the auto insurance rates for Progressive Northwestern Insurance Company are now more competitive.
Insuring vehicles in: AZ LA WV only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.65)
2015 US auto insurance premium = $315,466,254
2014 Auto Insurance Complaint Ratio = B (.57)
2014 US auto insurance premium = $282,131,867
2013 Auto Insurance Complaint Ratio = B (.64)
2013 US auto insurance premium = $255,308,437
2012 Auto Insurance Complaint Ratio = B (.55)
2012 US auto insurance premium = $230,297,904
2011 Auto Insurance Complaint Ratio = B (.53)
2011 US auto insurance premium = $210,863,278
2010 Auto Insurance Complaint Ratio = B (.42)
2010 US auto insurance premium = $200,376,943
2009 Auto Insurance Complaint Ratio = B (.23)
Progressive Paloverde Insurance Company has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 64% of the industry average. The auto insurance market share for Progressive Paloverde Insurance Company has grown each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: AZ CO MN MO NY NV OH OR PA and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.62)
2015 US auto insurance premium = $601,942,086
2014 Auto Insurance Complaint Ratio = B (.52)
2014 US auto insurance premium = $613,502,705
2013 Auto Insurance Complaint Ratio = B (.28)
2013 US auto insurance premium = $627,374,733
2012 Auto Insurance Complaint Ratio = B (.70)
2012 US auto insurance premium = $643,736,861
2011 Auto Insurance Complaint Ratio = B (.54)
2011 US auto insurance premium = $643,678,771
2010 Auto Insurance Complaint Ratio = B (.51)
2010 US auto insurance premium = $675,204,234
2009 Auto Insurance Complaint Ratio = B (.46)
Progressive Preferred Insurance Company has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 70% of the industry average. The auto insurance market share for Progressive Preferred Insurance Company decreased each year from 2012 to 2014, and is down quite a bit from its size in 2010, which may be an indication Progressive Preferred Insurance Company no longer has competitive auto insurance rates.
Insuring vehicles in: GA IL ME NC and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.32)
2015 US auto insurance premium = $388,331,865
2014 Auto Insurance Complaint Ratio = B (.62)
2014 US auto insurance premium = $330,646,915
2013 Auto Insurance Complaint Ratio = B (.22)
2013 US auto insurance premium = $295,712,557
2012 Auto Insurance Complaint Ratio = B (.41)
2012 US auto insurance premium = $261,967,596
2011 Auto Insurance Complaint Ratio = B (.25)
2011 US auto insurance premium = $237,449,938
2010 Auto Insurance Complaint Ratio = B (.28)
2010 US auto insurance premium = $214,172,746
2009 Auto Insurance Complaint Ratio = B (.26)
Progressive Premier Insurance Company of Illinois has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period (2014), at 62% of the industry average. The auto insurance market share for Progressive Premier Insurance Company of Illinois has grown each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: LA only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.19)
2015 US auto insurance premium = $361,097,421
2014 Auto Insurance Complaint Ratio = B (.29)
2014 US auto insurance premium = $372,057,440
2013 Auto Insurance Complaint Ratio = B (.21)
2013 US auto insurance premium = $369,399,314
2012 Auto Insurance Complaint Ratio = B (.20)
2012 US auto insurance premium = $353,673,988
2011 Auto Insurance Complaint Ratio = B (.35)
2011 US auto insurance premium = $340,622,033
2010 Auto Insurance Complaint Ratio = B (.45)
2010 US auto insurance premium = $317,702,282
2009 Auto Insurance Complaint Ratio = B (.44)
Progressive Security Insurance Company has a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 45% of the industry average. The auto insurance market share for Progressive Security Insurance Company has grown each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: CA FL MD only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.64)
2015 US auto insurance premium = $1,334,781,308
2014 Auto Insurance Complaint Ratio = C (1.00)
2014 US auto insurance premium = $1,152,268,846
2013 Auto Insurance Complaint Ratio = B (.28)
2013 US auto insurance premium = $1,034,221,571
2012 Auto Insurance Complaint Ratio = B (.17)
2012 US auto insurance premium = $847,988,461
2011 Auto Insurance Complaint Ratio = B (.19)
2011 US auto insurance premium = $663,075,506
2010 Auto Insurance Complaint Ratio = B (.24)
2010 US auto insurance premium = $575,078,719
2009 Auto Insurance Complaint Ratio = B (.23)
Progressive Select Insurance Company had an excellent, better-than-average auto insurance complaint history from 2009 to 2013, but its number of auto insurance complaints in 2014 was the same as the industry average. The auto insurance market share for Progressive Select Insurance Company has grown greatly each year since 2010, which is a strong indication of competitive pricing for its auto insurance.
Insuring vehicles in: FL GA IN NC OK and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = C+ (.81)
2015 US auto insurance premium = $267,210,820
2014 Auto Insurance Complaint Ratio = B (.61)
2014 US auto insurance premium = $261,824,664
2013 Auto Insurance Complaint Ratio = C- (1.14)
2013 US auto insurance premium = $247,018,239
2012 Auto Insurance Complaint Ratio = C+ (.97)
2012 US auto insurance premium = $231,508,785
2011 Auto Insurance Complaint Ratio = C+ (.94)
2011 US auto insurance premium = $218,049,671
2010 Auto Insurance Complaint Ratio = B (.55)
2010 US auto insurance premium = $216,784,466
2009 Auto Insurance Complaint Ratio = C+ (.80)
Progressive Southeastern Insurance Company has an about average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 14% more than the industry average. The auto insurance market share for Progressive Southeastern Insurance Company has grown each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: AK AL CO FL MD MN MT NY OH PA VA and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.27)
2015 US auto insurance premium = $1,066,070,648
2014 Auto Insurance Complaint Ratio = B (.21)
2014 US auto insurance premium = $1,043,588,447
2013 Auto Insurance Complaint Ratio = B (.27)
2013 US auto insurance premium = $979,555,102
2012 Auto Insurance Complaint Ratio = B (.30)
2012 US auto insurance premium = $899,429,072
2011 Auto Insurance Complaint Ratio = B (.26)
2011 US auto insurance premium = $824,668,653
2010 Auto Insurance Complaint Ratio = B (.24)
2010 US auto insurance premium = $751,891,737
2009 Auto Insurance Complaint Ratio = B (.25)
Progressive Specialty Insurance Company has had an excellent, better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at only 30% of the industry average. The auto insurance market share for Progressive Specialty Insurance Company has rapidly grown each year since 2010, which is a strong indication of competitive pricing for its auto insurance.
Insuring vehicles in: IA IL NC NE NH OR VA WI WY only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.39)
2015 US auto insurance premium = $706,920,554
2014 Auto Insurance Complaint Ratio = B (.37)
2014 US auto insurance premium = $664,962,113
2013 Auto Insurance Complaint Ratio = B (.59)
2013 US auto insurance premium = $611,120,913
2012 Auto Insurance Complaint Ratio = B (.49)
2012 US auto insurance premium = $573,215,397
2011 Auto Insurance Complaint Ratio = B (.72)
2011 US auto insurance premium = $523,129,065
2010 Auto Insurance Complaint Ratio = B (.53)
2010 US auto insurance premium = $449,480,071
2009 Auto Insurance Complaint Ratio = B (.48)
Progressive Universal Insurance Company has had a better-than-average auto insurance complaint history over the last six years, with its number of auto insurance complaints in its worst year during this period, at 72% of the industry average. The auto insurance market share for Progressive Universal Insurance Company has grown quickly each year since 2010, which is a strong indication of competitive pricing for its auto insurance.
Insuring vehicles in: CA OR WA only.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = W (1.59)
2015 US auto insurance premium = $301,007,661
2014 Auto Insurance Complaint Ratio = C+ (.92)
2014 US auto insurance premium = $303,837,087
2013 Auto Insurance Complaint Ratio = C (1.00)
2013 US auto insurance premium = $293,675,635
2012 Auto Insurance Complaint Ratio = C+ (.76)
2012 US auto insurance premium = $285,119,436
2011 Auto Insurance Complaint Ratio = B (.41)
2011 US auto insurance premium = $271,818,947
2010 Auto Insurance Complaint Ratio = B (.51)
2010 US auto insurance premium = $250,165,727
2009 Auto Insurance Complaint Ratio = B (.64)
Progressive West Insurance Company had a better-than-average auto insurance complaint history from 2009 to 2012, but its number of auto insurance complaints in 2013 was the same as the industry average, and only slightly better in 2014, at 92% of the industry average. The auto insurance market share for Progressive West Insurance Company has grown each year since 2010, which may be an indication of competitive pricing for its auto insurance.
Insuring vehicles in: CA and possibly other states.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = C (.94)
2015 US auto insurance premium = $401,589,766
2014 Auto Insurance Complaint Ratio = C+ (.95)
2014 US auto insurance premium = $374,003,261
2013 Auto Insurance Complaint Ratio = C+ (.80)
2013 US auto insurance premium = $323,570,183
2012 Auto Insurance Complaint Ratio = C- (1.11)
2012 US auto insurance premium = $105,849,887
2011 Auto Insurance Complaint Ratio = W (3.37)
2011 US auto insurance premium = $22,915,286
2010 Auto Insurance Complaint Ratio = W (2.68)
2010 US auto insurance premium = $22,120,940
2009 Auto Insurance Complaint Ratio = W (4.21)
United Financial Casualty Company had a much higher than average number of auto insurance complaints from 2009 to 2011, but its number of auto insurance complaints in 2012, 2013, and 2014 was closer to the industry average, with its number of auto insurance complaints in its worst year over the last three years, at 11% more than the industry average. Now that United Financial Casualty Company has a lot larger auto insurance market share, it may be able to maintain much better complaint ratios each year. The auto insurance market share for United Financial Casualty Company more than tripled from 2012 to 2014, which is a strong indication of competitive pricing for its auto insurance.
4. Progressive Auto & Home Insurance Rates & Pricing Compared to Competitors
Homeowners Insurance Pricing
Although Progressive is now the majority shareholder of the property insurer, American Strategic Insurance (ASI), Progressive itself does not insure homes, and acts as an agent selling the home insurance of several other insurance companies, to “bundle” with its auto insurance. However, in recent JD Power Homeowners Insurance Customer Satisfaction studies, Progressive’s performance as an agent has been rated for homeowners insurance satisfaction.
Progressive received the rating of three power circles (about average) for the category of Homeowners Insurance Pricing in the national 2014 JD Power U.S. Homeowners Insurance Satisfaction study. The following companies rated better than average (4 power circles or 5 power circles) for lower homeowners insurance rates in the 2014 JD Power Homeowners Insurance Satisfaction study: Auto-Owners, Amica, Automobile Club of Southern California, Hartford, Erie, Mercury, and GEICO.
Auto Insurance Pricing
Progressive received the lowest rating of two power circles for the category of Pricing in the 2016 JD Power U.S. Auto Insurance Purchase Experience Study, which reflects the opinion of auto insurance shoppers about the rates they were quoted by Progressive. The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates nationally in the 2016 JD Power Auto Insurance Purchase Experience Study: USAA, Erie, Liberty Mutual, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise, CSAA Insurance Group, and Mercury.
Progressive received the rating of three power circles (about average) for the category of auto insurance pricing in the 2015 JD Power Auto Insurance Customer Satisfaction study, in the states of Alabama, California, Connecticut, Delaware, District of Columbia, Georgia, Idaho, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Montana, New Hampshire, New Jersey, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Washington, West Virginia, & Wyoming, which reflects the opinion of current Progressive policyholders about the auto insurance rates they pay.
Progressive received the rating of four power circles (better than most) for the category of auto insurance pricing in the 2015 JD Power Auto Insurance Customer Satisfaction study, in the states of Arizona, Arkansas, Colorado, Florida, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oklahoma, South Dakota, Utah, and Wisconsin.
However, Progressive received the lowest rating of two power circles in the state of New York, for the category of auto insurance pricing in the 2015 JD Power Auto Insurance Customer Satisfaction study.
The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates in the 2015 JD Power Auto Insurance Customer Satisfaction study in the some of the same states where Progressive was rated: USAA, Erie, GEICO, Grange, COUNTRY, Esurance, Wawanesa, Ameriprise, Auto Club of Southern California, Auto-Owners, Indiana Farm Bureau, Shelter, PEMCO, and Metlife (Florida only).
Remember, the companies with the best rates for some people participating in a survey may not have low rates for you. To get lower auto or home insurance rates, the only way to know if any insurance company has high or low rates for you is to conduct your own pricing survey, by obtaining price quotes & reviewing your coverage with all the leading insurance companies in your state, to find the best company for you.