American Access Casualty Company Review: Auto Insurance Complaint Record, JD Power, AM Best & BBB Ratings

American Access Casualty Company is a rapidly growing nonstandard auto insurance company insuring vehicles in the states of Arizona, Illinois, Indiana, Nevada and Texas. Nonstandard auto insurance is designed for inexperienced drivers, drivers without insurance, drivers with tickets or accidents, license suspensions, people recently licensed, foreign licenses, unlicensed car owners and other factors making them ineligible for standard auto insurance with other auto insurance companies.

American Access Casualty Company recently decided to withdraw from the AM Best rating program (AM Best is the leading company rating insurance companies for financial strength and ability to pay claims) after AM Best downgraded the issuer credit rating (ICR) to “bb” from “bb+” and affirmed the financial strength rating (FSR) of B (Fair) for American Access Casualty Company.

If you are insured with American Access Casualty Company, it’s likely you pay a lot for your auto insurance coverage and you need to know if American Access Casualty Company can and will pay your claim if you have one. This review will discuss any JD Power ratings, Better Business Bureau ratings, and its most recent AM Best ratings, evaluate how competitive the rates are for American Access Casualty Company auto insurance by looking at recent gains or losses in its market share, and compare the most recent three-year auto insurance customer complaint record for American Access Casualty Company with major competitors like Allstate, State Farm, GEICO, and Progressive, to help consumers to decide if American Access Casualty Company auto insurance is a good choice for them.

Does American Access Casualty Company have the money to pay your claim? Does American Access Casualty Company have a below average, average, or above average number of customer complaints? My review summary at the end (Section #5), will rate the auto insurance customer service & claims handling by American Access Casualty Company, based on its 2012-2014 complaint record.

Be sure to use the ad below this paragraph (or the ad at the end of this review) to request price quotes from multiple insurance companies, and find the best insurance company for you.

American Access Casualty Company Car Insurance Review

This American Access Casualty Company review is divided into five parts, consisting of: 1. A company overview of American Access Casualty Company, 2. The AM Best financial strength ratings for American Access Casualty Company, 3. The JD Power customer satisfaction ratings and BBB rating for American Access Casualty auto insurance, 4. the auto insurance customer complaint record for American Access Casualty Company over the last three years, 5. a review summary of American Access Casualty Company rating its complaint record as average, better than average, or below average, and comparing its rates to competing insurance companies.

1. About American Access Casualty Company

American Access Casualty Company, headquartered in Chicago, IL., incorporated and began operations at the end of 1999 and sells nonstandard auto insurance in its home state of Illinois, Arizona, Indiana, Nevada, and Texas through independent insurance agencies appointed to represent the company, and may expand to other states in the future.

Unless you are considered a higher risk driver, and don’t qualify for the standard auto insurance coverage & rates of any other company, you should not bother with a nonstandard auto insurance company like American Access Casualty Company, since the rates are much higher and the coverage is more restrictive than standard auto insurance. However, if you have several tickets, accidents, a license suspension, or a major moving violation, like racing on the highway, reckless driving, driving without insurance or a drug or alcohol related driving offense, you should consider all your options, including American Access Casualty Company if it is available in your state, to find the auto insurance coverage you need at a lower price.

American Access Casualty Company, unlike standard auto insurance companies and some nonstandard auto insurance companies, accepts applicants with Mexican, International, or no drivers license. A major seller of nonstandard auto insurance (as well as standard and preferred auto insurance), Progressive, can also insure almost anyone.

American Access Casualty Company Claims Reporting Phone Number: 630-645-7755

Source: American Access Casualty Company website

2. American Access Casualty Company Insurance AM Best Financial Strength Ratings

American Access Casualty Company had its AM Best Financial Strength Rating of “B” (Fair) last affirmed on 09/16/2014 with a negative outlook, meaning a rating downgrade is possible in the near future, immediately before American Access decided to withdraw from the AM Best rating program. The AM Best Financial Strength Rating for American Access Casualty Company was previously downgraded from “B+” to “B” on 1/16/2014.

The negative financial outlook for American Access Casualty Company reflects AM Best’s concern about its ability to pay future claims from the increased risk of its recent & continuing growth of auto insurance policyholders and need to increase its reserves to pay claims.

“B” is the ninth highest AM Best financial strength rating, and a rating low enough to be placed in the “Vulnerable” category, as classified by AM Best. I become concerned about any company not rated or no longer rated by AM Best for financial strength, or receiving an AM Best Financial Strength Rating lower than “A-.”

The reasons for the negative outlook and decision by American Access Casualty Company to have its AM Best rating withdrawn was reported in this Insurance Journal article, A.M. Best Withdraws Ratings of Chicago-Based American Access Casualty.

AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for the Georgia Farm Bureau insurance companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best.

Additional source: AM Best Rating for American Access Casualty Company

3. American Access Casualty Company JD Power Ratings & BBB Rating

JD Power Auto Insurance Claims & Customer Satisfaction Ratings

American Access Casualty Company, like many other smaller insurance companies selling only nonstandard auto isnruance, does not have enough auto insurance customers at this time in any one state, region, or nationally to be included in any of the recent annual JD Power insurance customer satisfaction studies, which evaluate the largest national and regional auto or homeowners insurance companies in the USA. Not being included in a JD Power insurance study does not make American Access Casualty Company better or worse than large or JD Power rated companies, but it does make it harder to objectively evaluate the quality of customer service provided by a company not rated by JD Power, like American Access Casualty auto insurance.

Better Business Bureau (BBB) Rating

Although customer complaints are best directed toward a customer’s state department of insurance, the Better Business Bureau is a well-known and popular choice for consumers filing complaints against companies. If many customers are having difficulty resolving an issue with their insurance company and take the time to contact the Better Business Bureau about it, it’s a pretty good sign customers in general may be unhappy with the service provided by their insurance company. If a lot of complaints are made to the BBB about a company, in greater numbers than similar-sized insurance companies, it’s reflected in the BBB rating, and is one indicator the company may have more dissatisfied customers than some of its competitors.

I don’t consider an A+ BBB rating to be a reliable indication of a good insurance company, but a lower than “A” rating should be considered as a sign of below average customer service. To date, the BBB rating & complaint record For Hallmark Insurance Company should not be a concern for its customers or prospective customers.

American Access Casualty Company is not an accredited business by the Better Business Bureau. Per the BBB website, “Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.”

American Access Casualty Company has two company profiles on the BBB website:

American Access Casualty Company (Chicago and Northern Illinois BBB office)

American Access Casualty Company the rating of “C-” from this Better Business Bureau office. American Access Casualty Company had 62 BBB complaints in the last three years, with 32 closed in the last 12 months. 56 complaints were for the category of a problem with service, 4 complaints were for billing / collections issues, 1 complaint was for delivery issues, and 1 complaint was for guarantee/warranty issues. Reasons explained for the lower rating are the number of complaints for a business of its size and a failure to respond to two complaints.

Source: Chicago, IL office BBB ratings for American Access Casualty Company

American Access Casualty Company (Southeast Texas BBB office)

American Access Casualty Company the rating of “B-” from this Better Business Bureau office. American Access Casualty Company had two BBB complaints in the last three years, with no complaints closed in the last 12 months. One complaint was for the category of a problem with service and one complaint was for billing / collections issues. The reason explained for the lower rating was the failure of the company to respond to one complaint.

Source: Southwest Texas office BBB ratings for American Access Casualty Company

The failure of American Access Casualty Company to respond and try to resolve some Better Business Bureau complaints, as well as its total number of BBB complaints, should be a cause of concern for potential and current American Access Casualty Company auto insurance customers.

4. American Access Casualty Company Auto Insurance Complaint Record 2012 to 2014

You may really like your car insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. A great way to evaluate an auto insurance company’s claims service is to look at its customer complaint record.

A measure of quality for an auto insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, compared to the industry average and competing companies. Some of the most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim.

This part of my review will show you if American Access Casualty Company auto insurance has a better-than-average, average, or below-average complaint record, based on its 2012, 2013 & 2014 customer complaint statistics. These sections of the review provides valuable information, to help you decide if American Access Casualty Company, or a competitor, like Allstate, Progressive, or GEICO, is a better insurance company for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.

The complaint statistics, called complaint ratios, used in this American Access Casualty Company Insurance review are the number of upheld complaints filed against the company with a state’s insurance regulatory authority, adjusted for the company’s market share, as determined by the National Association of Insurance Commissioners.

The complaint ratios for American Access Casualty Company listed below display the ratio of the company’s U.S. Market Share of closed complaints compared to the company’s U.S. Market Share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an auto or home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.

So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify if American Access Casualty Company has a good or poor complaint record.

Here’s how I establish my auto & homeowners insurance complaint ratings:

B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.

C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.05 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.95 to .75).

W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.

I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). However, most companies designed to insure higher risk drivers, like American Access Casualty Company, have poor complaint records, so your options are sometimes a matter of choosing the best of the worst. Drivers not qualifying for standard auto insurance rates may get better service by choosing the nonstandard auto insurance subsidiaries of large national brands, such as Progressive, GEICO, Allstate, American Family, if they can qualify for these companies.

American Access Casualty Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = W (3.81)

2014 US auto insurance premium = $204,633,727

2013 Auto Insurance Complaint Ratio = W (4.52)

2013 US auto insurance premium = $176,059,528

2012 Auto Insurance Complaint Ratio = W (6.36)

2012 US auto insurance premium = $141,241,583

As you can see above, American Access Casualty Company has a consistently worse than average auto insurance complaint history, and it’s worse than some other nonstandard auto insurance companies, such as Progressive.

5. American Access Casualty Company Auto Insurance Review Summary

Here’s my summary to give you the bottom line on the customer service & rates for American Access Casualty auto insurance, to see if it performs better than average, average, or worse than average.

American Access Casualty Company auto insurance customer & claims service as measured by its 2012-2014 complaint record:

Worse than Average

American Access Casualty Company Financial Stability:

Worse than average

It can be hard to find a nonstandard auto insurance company without a worse than average complaint record, but many of them have AM Best Financial Strength Ratings, and some have higher ratings than the “B” rating American Access Casualty Company had with AM Best before the company withdrew from AM Best’s rating process.

You can go to this review on my website here, to compare American Access Casualty Company to over 40 other U.S. auto & home insurance companies.

American Access Casualty Company Auto Insurance Rates

For pricing, the most reliable way to know if American Access Casualty Company has high or low car insurance rates for you, is to conduct your own pricing survey, by obtaining price quotes from all the auto insurance companies in your state willing to insure you, to find the best company for you. However, a recent rapid increase or decrease in market share may indicate whether a company has higher or lower insurance rates for at least some people applying for auto insurance.

If you look at the annual auto insurance premiums for American Access Casualty Company in section #4 of this review, its auto insurance market share has increased quite a bit each year since 2012, which may indicate American Access Casualty Company has competitive auto insurance rates for higher risk drivers.

It pays to shop. You may not have your choice of companies with the best complaint records, but you can still see, among the companies willing to insure you, big variations in the prices they charge for the same coverage. In addition to American Access Casualty Company, be sure to check with GEICO, Progressive, Infinity, 21st Century, National General, Direct General, and others.

Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. No single company has low rates for everyone. You have to shop with all the leading companies, to find the company with the best coverage and best price for you. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

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