Allstate JD Power Customer & Claims Satisfaction Ratings Review 2012 – 2016: Auto, Home, & Life Insurance

This review will analyze the JD Power ratings & numerical scores for Allstate auto, homeowners, and life insurance, in all the JD Power claims & customer satisfaction studies where the company was included in the last few years, to see if its JD Power ratings truly reflect the quality of the claims & customer service for the company. This review will show you if Allstate auto, home, or life insurance has a better-than-average, average, or below-average performance in JD Power studies from 2012-2016, and how Allstate compares to leading competitors, like State Farm, Metlife, Progressive, GEICO, Farmers, American Family, Travelers, etc. in these JD Power auto & homeowners insurance claims & customer satisfaction studies.

The detailed information in this review and my review of the auto & homeowners insurance complaint record for Allstate, compares Allstate auto, home, & life insurance to the industry average and competing companies for customer service, claims handling performance, and insurance rates, but if you don’t want to read all the details, you can scroll down to my review summary below in section #7 to see if Allstate is average, better than average, or worse than average, based on its performance in recent JD Power studies.

Why you need to read this review

You need to know more than the overall satisfaction ratings for an insurance company published by JD Power in its annual press release for each of its insurance studies.

Here’s why:

Allstate rated three power circles for Overall Auto Insurance Customer Satisfaction in the North Central region of the 2015 JD Power U.S. Auto Insurance Customer Satisfaction Study, but for the factors of Pricing & Claims in the same North Central region study, Allstate received the lowest rating of two power circles. Is a company really about average for auto insurance customer satisfaction if its customers give it the lowest ratings for auto insurance rates & claims handling?

It’s important to know how Allstate performed in each category (called Factors by JD Power) in a study, such as Billing & Payment, Service Interaction, Rental Car Experience, Pricing, Claims Settlement, Repair process, etc., which make up its total score, because you may not get the above-average service you expect, from a company rated four power circles (better than most) or 5 power circles (among the best) for overall satisfaction, if it received the lowest rating of two power circles for the factor of Claims handling.

I’ll show you the Allstate factor ratings from the latest JD Power studies, but even more important than factor ratings is the company’s point score in each study.

I’ve been writing auto & homeowners insurance company reviews & evaluating each company’s performance in the annual JD Power customer & claims satisfaction studies for more than five years now, looking at each insurance company’s JD Power study scores over time and comparing them to competing companies. Knowing each company’s actual score, instead of just its JD Power ratings for overall satisfaction, is important to see if a company is really performing better or worse than other companies.

For example, in the Northwest region of the 2015 JD Power U.S. Auto Insurance Customer Satisfaction Study, State Farm received the highest rating of five power circles (among the best) for overall auto insurance customer satisfaction, but scored only 2 points (on a 1,000 point scale) or .2% above Farmers, which received the lower rating of four power circles (better than most) for overall auto insurance customer satisfaction, in spite of scoring about the same as State Farm in the study.

Both GEICO and American family were rated three power circles (about average) for overall auto insurance customer satisfaction in the same region of the 2015 study, but GEICO score 17 points higher (1.7%) than American Family, showing a higher level of auto insurance customer satisfaction in spite of having the same rating. You can’t know if a company is performing better or worse than other companies without knowing the relationship among their scores.

A higher scoring insurance company (about 1% or more above the study average) in the most recent JD Power insurance studies is a good sign, but you also want to look at the study scores over the last few years, to see if the company consistently scores well over time, to indicate whether you can expect the same level of customer & claims satisfaction now. A long history of high or low scores each year means an insurance company’s level of customer &/or claims satisfaction is more reliably good or bad.

In this review, I’ll provide the data, but I’ll also analyze the scores for Allstate compared to other leading insurance companies & the industry average, so it will be easy for you to see if Allstate is performing average, better than average, or worse than average, and which companies perform better or worse than Allstate.

Ignoring a few outlying performers, most companies score in a range from 76% to 85% in JD Power insurance studies each year. So, with the exception of a few consistently good and a few consistently poor performing companies, most companies do not differ with a great deal of significance, in the level of auto or homeowners claims & customer satisfaction they provide. This is why it’s important to shop with all auto & homeowners insurance companies available to you, for the coverage meeting your needs. If you shop with enough companies, you will see some companies charge twice as much as others for the same level of coverage.

Since price is a consideration in many of the JD Power insurance studies, it may mean a higher scoring company has a competitive rate for you. But if a company scoring slightly below average saves you hundreds of dollars each year, for the same level of coverage as higher scoring companies, it may not be worth it to pay a lot more for a company scoring only 2-3% higher in customer or claims satisfaction. Be sure to use the information in this review and the ad below this paragraph (or the ad at the end of this review) to request price quotes from multiple insurance companies, and find the best auto or home insurance company for you.

For a quick comparison of Allstate to other companies, this review on my website here, allows you to see at a glance if Allstate consistently performs better than average, average, or worse than average for customer service, claims, and pricing, and compares Allstate to over 40 other U.S. auto & home insurance companies.

If you find this review or my other reviews useful, please like them on Facebook & share the link to my reviews or my site with your friends & family through social media. Bookmark this page for updates, as new JD Power studies are published each year.

Allstate JD Power Auto, Home, & Life Insurance Ratings for 2012, 2013, 2014, 2015, & 2016

I’ll compare the numerical scores (instead of the power circle rating) for Allstate auto, homeowners, and life insurance, to the industry average and the scores of competing insurance companies, for each JD Power insurance study (2012-2016) where it was rated. Allstate was included in the following annual JD Power insurance studies:

1. The Annual JD Power Auto Insurance Customer Satisfaction Study

2. The Annual JD Power Auto Insurance Claims Satisfaction Study

3. The Annual JD Power Auto Insurance Purchasing Experience Study

4. The Annual JD Power Homeowners Insurance Customer Satisfaction Study

5. The Annual JD Power Property (Home) Insurance Claims Satisfaction Study

6. The Annual JD Power Life Insurance Customer Satisfaction Study

7. JD Power 2012-2015 Auto & Home Insurance Studies Summary for Allstate

You can scroll down to read my analysis or summaries of the studies most interesting to you.

1. The Annual JD Power US Auto Insurance Customer Satisfaction Study

The latest 2015 U.S. Auto Insurance Study is based on responses from 46,256 auto insurance customers, and the survey data was collected in March and April 2015.

Allstate was rated in each of the eleven regional studies making up the US Auto Insurance Customer Satisfaction Study. Look at the regions below to see where your state was included.

California Region Auto Insurance Study

2015: Allstate scored 7 points (on a 1,000 point scale) or .7% below the 2015 California region average, at 796 out of 1,000 points.

Here is how Allstate rated in the California region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

California State Auto Association (CSAA) and Farmers scored about the same (within 3 points) as Allstate.

These companies scored .7% or more higher than Allstate in the 2015 California Region study (from highest scoring company to lowest scoring company): USAA, Wawanesa, Hartford, Auto Club of Southern California, Ameriprise, State Farm, Esurance, GEICO, and Progressive.

These companies scored .9% or more lower than Allstate in the 2015 California Region study (from highest scoring company to lowest scoring company): Safeco, Nationwide, Liberty Mutual, 21st Century, Mercury, Travelers, & Infinity.

2014 (CA only): Allstate scored 4 points (on a 1,000 point scale) or .4% below the 2014 CA regional study average, at 791 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored 2.2% or more higher than Allstate in the 2014 CA regional study: USAA, Wawanesa, Ameriprise, Auto Club of Southern California Insurance Group, The Hartford, and State Farm

These companies scored 1.4% or more lower than Allstate in the 2014 CA regional study: Safeco, Nationwide, CSAA Insurance Group, Farmers, 21st Century, and Travelers

2013 (CA only): Allstate received the rating of three power circles (about average), scoring 782 points out of 1,000 points, which is only 5 points (.5%) better than the regional average score of 777 points on the 1,000 point scale. In my opinion, based on its point score in California, Allstate scored close enough to the regional study average to be considered providing average auto insurance customer satisfaction in California. State Farm, The Hartford, & Wawanesa scored much higher in the CA study. Both GEICO & Progressive scored higher than Allstate in the CA study. For 2013, Allstate improved on its 2012 score in this region by 18 points.

2012 (CA only): Allstate received the rating of three power circles, scoring 764 points out of 1,000 points, which is 21 points (2.1%) below the regional average of 785 points on the 1,000 point scale. In my opinion, based on its point score in California, and in spite of its 3 power circle rating (about average), Allstate scored enough below the average study score, to be considered providing below average auto insurance customer satisfaction in this region for 2012.

California Region Auto Insurance Satisfaction Summary: Allstate scored 2.1% below, .5% above, .4% below, and .7% below the region average each year in the 2012, 2013, 2014 & 2015 studies respectively, showing below average auto insurance customer satisfaction in California in three of the last four years.

Florida Region Auto Insurance Study

2015: Allstate scored 3 points (on a 1,000 point scale) or .3% above the 2015 Florida region average, at 832 out of 1,000 points.

Here is how Allstate rated in the Florida Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Five Power Circles (among the best)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Five Power Circles (among the best)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Five Power Circles (among the best)

GEICO, Progressive, and Metlife scored about the same (within 4 points) as Allstate.

These companies scored 7% higher than Allstate in the 2015 Florida Region study (from highest scoring company to lowest scoring company): USAA.

These companies scored 1.6% or more lower than Allstate in the 2015 Florida Region study (from highest scoring company to lowest scoring company): State Farm, Liberty Mutual, Nationwide, Hartford, 21st Century, Auto-Owners, Travelers, Esurance, and Safeco.

2014 (FL only): Allstate scored 2 points (on a 1,000 point scale) or .2% above the 2014 FL regional study average, at 807 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Five Power Circles (among the best)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored 2% or more higher than Allstate in the 2014 FL regional study: USAA and The Hartford

These companies scored 2% or more lower than Allstate in the 2014 FL regional study: Travelers, Esurance, Safeco, Nationwide, and 21st Century

2013 (FL only): Allstate received the rating of three power circles, scoring 790 points out of 1,000 points, which is the exact same score for the Florida study average — 790 points on the 1,000 point scale. In my opinion, as should be obvious based on its point score in Florida, Allstate should be considered as providing average auto insurance customer satisfaction in this region. Metlife, The Hartford, and State Farm had the top scores in the Florida study, but no companies scored as much as 2% above the Florida average score. Progressive scored the same as Allstate, and GEICO scored only 2 points less than Allstate, in Florida.

2012: FL did not have its own regional study, but was included among the states in the 2012 Southeast region study.

Florida Region Auto Insurance Satisfaction Summary: Allstate scored the same as, .2% above, and .3% above the region average each year in the 2013, 2014 & 2015 studies respectively, showing a trend of about average auto insurance customer satisfaction in Florida.

New York Region Auto Insurance Study

2015: Allstate scored 8 points (on a 1,000 point scale) or .8% below the 2015 New York region average, at 805 out of 1,000 points.

Here is how Allstate rated in the New York Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

Nationwide and New York Central Mutual scored about the same (within 3 points) as Allstate.

These companies scored 1.3% or more higher than Allstate in the 2015 New York Region study (from highest scoring company to lowest scoring company): USAA, State Farm, GEICO, and Travelers.

These companies scored .6% or more lower than Allstate in the 2015 New York Region study (from highest scoring company to lowest scoring company): Metlife, Liberty Mutual, Progressive, and Hartford.

2014 (NY only): Allstate scored 11 points (on a 1,000 point scale) or 1.1% below the 2014 NY regional study average, at 794 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 1.6% or more higher than Allstate in the 2014 NY regional study: USAA, GEICO, State Farm, New York Central Mutual, and The Hartford

These companies scored 2.1% or more lower than Allstate in the 2014 NY regional study average: Progressive

2013 (NY only): Allstate received the rating of three power circles, scoring 772 points out of 1,000 points, which is only 4 points (.4%) below the regional average of 776 points on the 1,000 point scale. Based on its point score in the New York region, Allstate scored about the same as the regional average, and should be considered as providing average auto insurance customer satisfaction in this region. New York Central Mutual & State Farm topped the NY study, both scoring more than 3% above the regional average. Travelers, Liberty Mutual, & The Hartford scored higher than Allstate. GEICO scored only 2 points less than Allstate. In the NY region, Progressive scored much lower than Allstate, by 18 points (1.8%).

2012: New York did not have its own regional study, but was included among the states in the 2012 Northeast region study.

New York Region Auto Insurance Satisfaction Summary: Allstate scored .4%, 1.1%, and .8% below the region average each year in the 2013, 2014 & 2015 studies respectively, showing a trend of below average auto insurance customer satisfaction in New York.

Texas Region Auto Insurance Study

2015: Allstate scored 27 points (on a 1,000 point scale) or 2.7% below the 2015 Texas region average, at 805 out of 1,000 points.

Here is how Allstate rated in the Texas Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored .6% or more higher than Allstate in the 2015 Texas Region study (from highest scoring company to lowest scoring company): USAA, Texas Farm Bureau, State Farm, Progressive, GEICO, and Farmers.

These companies scored .8% or more lower than Allstate in the 2015 Texas Region study (from highest scoring company to lowest scoring company): Nationwide and Liberty Mutual.

2014 (TX only): Allstate scored 10 points (on a 1,000 point scale) or 1% above the 2014 TX regional study average, at 830 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Five Power Circles (among the best)

Price: Two Power Circles (lowest rating)

Billing & Payment: Five Power Circles (among the best)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Four Power Circles (better than most)

These companies scored 2.2% or more higher than Allstate in the 2014 TX regional study: USAA and Texas Farm Bureau

These companies scored 1.5% or more lower than Allstate in the 2014 TX regional study: GEICO, Progressive, Farmers, Nationwide, and Liberty Mutual

2013 (TX only): Allstate received the rating of four power circles, scoring 807 points out of 1,000 points, which is 10 points (1.0%) above the regional average of 797 points on the 1,000 point scale. In my opinion, based on its point score in Texas, Allstate scored only slightly above the average, and should be considered providing slightly above average auto insurance customer satisfaction in the Texas region. GEICO & State Farm, also rated at 4 power circles, each scored higher than Allstate, but none of these companies rated “better than most” scored 2% or more above the regional average score. Only the highest scoring company, Texas Farm Bureau, scored significantly above average, at 65 points (6.5%) higher than the regional average score. Progressive scored only 3 points lower than Allstate in the Texas region.

2012: TX did not have its own regional study, but was included among the states in the 2012 Central region study.

Texas Region Auto Insurance Satisfaction Summary: Allstate scored 1% above, 1% above, and 2.7% below the region average each year in the 2012, 2013 & 2014 studies respectively, showing inconsistent auto insurance customer satisfaction over the last three years, and significantly below average auto insurance customer satisfaction in the most recent year.

Central Region Auto Insurance Study (AR, IA, KS, MN, MO, NE, ND, OK, SD)

2015: Allstate scored 1 point (on a 1,000 point scale) or .1% below the 2015 Central region average, at 819 out of 1,000 points.

Here is how Allstate rated in the Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

American Family, Farmers, GEICO, Hartford, and Safeco scored about the same (within 2 points) as Allstate.

These companies scored 1.1% or more higher than Allstate in the 2015 Central Region study (from highest scoring company to lowest scoring company): USAA, Auto-Owners, Shelter, and State Farm.

These companies scored .6% or more lower than Allstate in the 2015 Central Region study (from highest scoring company to lowest scoring company): Auto Club of Southern California, Progressive, Farm Bureau Mutual, Liberty Mutual, Nationwide, and Travelers.

2014 (AR, IA, KS, MN, MO, NE, ND, OK, SD): Allstate scored 10 points (on a 1,000 point scale) or 1% below the 2014 Central region study average, at 810 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored 1.9% or more higher than Allstate in the 2014 Central region study: USAA, Auto-Owners, Shelter, State Farm and GEICO

These companies scored 1.4% or more lower than Allstate in the 2014 Central region study: Farmers, Nationwide, and Progressive

2013 (AR, IA, KS, MN, MO, NE, ND, OK, SD): Allstate received the lowest rating of two power circles, scoring 787 points out of 1,000 points, which is 14 points (1.4%) below the Central regional average score of 801 points on the 1,000 point scale. In my opinion, based on its point score in the Central region, Allstate did not scored enough below the average, to be considered providing below average auto insurance customer satisfaction in this region. State Farm & Auto-owners were the only two companies distinguishing themselves as the most above average (2% or more) in the Central study. Some other companies scoring higher than Allstate in this region were GEICO, American Family, Shelter, & The Hartford. The 2013 score for Allstate in this region was 5 points lower than its score in this region for 2012.

2012 (AR, IA, KS, MN, MO, NE, ND, OK, SD, TX): Allstate received the lowest rating of two power circles, scoring 792 points out of 1,000 points, which is 19 points (1.9%) below the regional average of 811 points on the 1,000 point scale. In my opinion, based on its point score in the Central study, Allstate scored far enough below the regional study average, to be considered providing lower than average auto insurance customer satisfaction in this region for 2012.

Central Region Auto Insurance Satisfaction Summary: Allstate scored 1.9%, 1.4%, 1%, and .1% below the region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a strng trend of below average auto insurance customer satisfaction in the central region states of AR, IA, KS, MN, MO, NE, ND, OK, and SD.

Mid-Atlantic Region Auto Insurance Study (DC, DE, MD, NJ, PA, VA, WV)

2015: Allstate scored 3 points (on a 1,000 point scale) or .3% below the 2015 Mid-Atlantic region average, at 819 out of 1,000 points.

Here is how Allstate rated in the Mid-Atlantic Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

GEICO scored about the same (within 2 points) as Allstate.

These companies scored .7% or more higher than Allstate in the 2015 Mid-Atlantic Region study (from highest scoring company to lowest scoring company): USAA, NJM Insurance, Erie, Hartford, and State Farm.

These companies scored .5% or more lower than Allstate in the 2015 Mid-Atlantic Region study (from highest scoring company to lowest scoring company): Travelers, Progressive, Nationwide, Liberty Mutual, Plymouth Rock Assurance, and 21st Century.

2014: Allstate scored 9 points (on a 1,000 point scale) or .9% below the 2014 Mid-Atlantic region study average, at 797 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored 1.2% or more higher than Allstate in the 2014 Mid-Atlantic region study: USAA, New Jersey Manufacturers, The Hartford, Erie, GEICO, and State Farm

These companies scored 1.3% or more lower than Allstate in the 2014 Mid-Atlantic region study: 21st Century, High Point (Plymouth Rock Assurance NJ), and Liberty Mutual

2013: Allstate received the rating of three power circles, scoring 799 points out of 1,000 points, which is only 3 points (.3%) below the regional average of 802 points on the 1,000 point scale. In my opinion, based on its point score in the Mid-Atlantic region, Allstate scored practically the same as the regional average, and should be considered providing average auto insurance customer satisfaction in this region. State Farm & Erie topped this regional study, and both scored more than 2% better than the regional average. GEICO and The Hartford scored higher than Allstate in this region. Nationwide scored 2 points less, and Progressive scored 3 points less, than Allstate, which is close enough to be considered as matching Allstate in auto insurance customer satisfaction, in the Mid-Atlantic region. Allstate increased its 2013 score in this region by 14 points above its 2012 score.

2012: Allstate received the lowest rating of two power circles, scoring 785 points out of 1,000 points, which is 22 points (2.2%) below the regional average of 807 points on the 1,000 point scale. In my opinion, based on its point score in the Mid-Atlantic study, Allstate scored far enough below the regional study average, to be considered providing worse than average auto insurance customer satisfaction in this region for 2012.

Mid-Atlantic Region Auto Insurance Satisfaction Summary: Allstate scored 2.2%, .3%, .9%, and .3% below the region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a trend of below average auto insurance customer satisfaction in the Mid-Atlantic region states of DC, DE, MD, NJ, PA, VA, and WV.

North Central Region Auto Insurance Study (Il, IN, MI, OH, WI)

2015: Allstate scored 2 points (on a 1,000 point scale) or .2% below the 2015 North Central region average, at 806 out of 1,000 points.

Here is how Allstate rated in the North Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Three Power Circles (about average)

Grange and Liberty Mutual scored about the same (within 2 points) as Allstate.

These companies scored .6% or more higher than Allstate in the 2015 North Central Region study (from highest scoring company to lowest scoring company): USAA, Auto-Owners, Nationwide, COUNTRY Financial, Indiana Farm Bureau, Hartford, American Family, State Farm, Erie, Progressive, Farmers, and GEICO.

These companies scored .6% or more lower than Allstate in the 2015 North Central Region study (from highest scoring company to lowest scoring company): Metlife, Michigan Farm Bureau, Automobile Club Group (AAA), Hanover, and Safeco.

2014: Allstate scored 16 points (on a 1,000 point scale) or 1.6% below the 2014 North Central region study average, at 800 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 1.8% or more higher than Allstate in the 2014 North Central region study: USAA, Auto-Owners, State Farm, Grange, Erie, Country, and The Hartford

These companies scored 1% or more lower than Allstate in the 2014 North Central region study: Auto Club Group, The Hanover, and Metlife

2013: Allstate received the rating of three power circles, scoring 788 points out of 1,000 points, which is 9 points (.9%) below the regional average of 797 points on the 1,000 point scale. In my opinion, based on its point score in North Central region, Allstate should be considered providing slightly below average auto insurance customer satisfaction in this region. Auto-owners, State Farm & Erie topped the North Central study, each scoring more than 2% above the regional average. Michigan Farm Bureau, The Hartford, Nationwide, GEICO, Grange, and American Family all scored higher than Allstate in the North Central study. Progressive scored 6 points below Allstate in the region. Allstate scored 8 points less in this region for 2013 than it scored in 2012.

2012: Allstate received the rating of three power circles, scoring 796 points out of 1,000 points, which is 8 points (.8%) below the regional average of 804 points on the 1,000 point scale. In my opinion, based on its point score in the North Central study, Allstate scored somewhat below the regional average score, and should be considered providing slightly below average auto insurance customer satisfaction in this region for 2012.

North Central Region Auto Insurance Satisfaction Summary: Allstate scored .8%, .9%, 1.6%, and .2% below the north central region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a strong trend of below average auto insurance customer satisfaction in the north central region states of IL, IN, MI, OH, and WI.

New England (Northeast in 2012) Region Auto Insurance Study (CT, ME, MA, NH, RI, VT)

2015: Allstate scored 7 points (on a 1,000 point scale) or .7% above the 2015 New England region average, at 808 out of 1,000 points.

Here is how Allstate rated in the New England Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored .7% or more higher than Allstate in the 2015 New England Region study (from highest scoring company to lowest scoring company): USAA, Amica, and State Farm.

These companies scored .7% or more lower than Allstate in the 2015 New England Region study (from highest scoring company to lowest scoring company): Liberty Mutual, GEICO, Progressive, Hartford, Metlife, Safety, Travelers, Safeco, Nationwide, Plymouth Rock Assurance, Arbella, and MAPFRE-Commerce.

2014 (CT, ME, MA, NH, RI, VT): Allstate scored 3 points (on a 1,000 point scale) or .3% below the 2014 New England region study average, at 792 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored 2.2% or more higher than Allstate in the 2014 New England region study: USAA, Amica, State Farm and Nationwide

These companies scored 1.6% or more lower than Allstate in the 2014 New England region study: Arbella, Travelers, Safety, Metlife, and The Hanover

2013 (CT, ME, MA, NH, RI, VT): Allstate received the rating of four power circles, scoring 781 points out of 1,000 points, which is 12 points (1.2%) above the regional average of 769 points on the 1,000 point scale. In my opinion, Allstate did not score high enough above the regional average to be considered “better than most,” as its four power circle rating in the region indicates. Based on its point score in the New England study, I’d consider Allstate providing slightly above average auto insurance customer satisfaction in the region. Allstate scored 12 points above the average score, but State Farm, GEICO, and The Hartford scored 12 points or more above Allstate, yet Allstate received the same 4 power circle rating as these better-scoring companies. Amica topped the New England study, scoring 850 out of 1,000 points, which is a whopping 69 points (6.9%) above Allstate, and a huge 81 points (8.1%) above the average for the region. Progressive scored only 6 points below Allstate, in spite of its lower three power circle rating. Allstate improved its 2013 score 22 points above its 2012 score in this region, which may be attributed to New York having its own region in 2013, and no longer being included in this region.

2012 (CT, ME, MA, NH, NY, RI, VT): Allstate received the rating of three power circles, scoring 759 points out of 1,000 points, which is 25 points (2.5%) below the regional average of 784 points on the 1,000 point scale. In my opinion, based on its point score in the 2012 Northeast region, Allstate scored far enough below the average to be considered providing worse than average auto insurance customer satisfaction in this region for 2012, and does not deserve its 2012 3 power circle (about average) rating.

New England Region Auto Insurance Satisfaction Summary: Allstate scored 2.5% below, 1.2% above, .3% below, and .7% above the region average each year in the 2012, 2013, 2014 & 2015 studies respectively, showing inconsistent auto insurance customer satisfaction over the last four years, with about average auto insurance customer satisfaction in the most recent two years, in the New England region states of CT, ME, MA, NH, RI, and VT.

Northwest (West in 2012) Region Auto Insurance Study (ID, MT, OR, WA, WY)

2015: Allstate scored 19 points (on a 1,000 point scale) or 1.9% below the 2015 Northwest region average, at 798 out of 1,000 points.

Here is how Allstate rated in the Northwest Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

Safeco & Progressive scored about the same (within 4 points) as Allstate.

These companies scored .7% or more higher than Allstate in the 2015 Northwest Region study (from highest scoring company to lowest scoring company): USAA, Pemco, State Farm, Farmers, GEICO, Hartford, and American Family.

These companies scored 1.7% or more lower than Allstate in the 2015 Northwest Region study (from highest scoring company to lowest scoring company): Nationwide and Liberty Mutual.

2014 (ID, MT, OR, WA, WY): Allstate scored 23 points (on a 1,000 point scale) or 2.3% below the 2014 Northwest region study average, at 789 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 2.9% or more higher than Allstate in the 2014 Northwest region study: USAA, PEMCO, The Hartford, State Farm, Mutual of Enumclaw, and American Family

These companies scored .5% lower than Allstate in the 2014 Northwest region study: Liberty Mutual (Allstate was the second lowest scoring company in the 2014 NW study, so all other companies included in this regional study, like Progressive, Farmers, Nationwide & GEICO, scored higher than Allstate).

2013 (ID, MT, OR, WA, WY): Allstate received the rating of three power circles, scoring 783 points out of 1,000 points, which is 9 points (.9%) below the regional average of 792 points on the 1,000 point scale. In my opinion, based on its point score in the Northwest study, Allstate should be considered providing slightly lower than average auto insurance customer satisfaction in this region. PEMCO, The Hartford, and Mutual of Enumclaw top the Northwest study, each scoring more than 2% higher than the regional average score. State Farm, American Family, Progressive, & Liberty Mutual scored higher than Allstate in this regional study. GEICO & Nationwide scored only 3 points less than Allstate in the Northwest region.

2012 (AZ, CO, ID, MT, NV, NM, OR, UT, WA, WY): Allstate received the rating of three power circles, scoring 797 points out of 1,000 points, which is 13 points (1.3%) below the regional average of 810 points on the 1,000 point scale. In my opinion, based on its point score in the West region, and in spite of its three power circle rating (about average), Allstate scored enough below the regional study average to be considered providing below average auto insurance customer satisfaction for the states in the West region for 2012.

Northwest Region Auto Insurance Satisfaction Summary: Allstate scored 1.3%, .9%, 2.3%, and 1.9% below the region average each year in the 2012, 2013, 2014 & 2015 studies respectively, showing a strong trend of below average auto insurance customer satisfaction in the Northwest region states of ID, MT, OR, WA, and WY.

Southwest (West in 2012) Region Auto Insurance Study (AZ, CO, NV, NM, UT)

2015: Allstate scored 21 points (on a 1,000 point scale) or 2.1% below the 2015 Southwest region average, at 803 out of 1,000 points.

Here is how Allstate rated in the Southwest Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored .9% or more higher than Allstate in the 2015 Southwest Region study (from highest scoring company to lowest scoring company): USAA, Hartford, State Farm, Liberty Mutual, American Family, GEICO, Progressive, and CSAA (AAA).

These companies scored .6% or more lower than Allstate in the 2015 Southwest Region study (from highest scoring company to lowest scoring company): Farmers and Safeco.

2014 (AZ, CO, NV, NM, UT): Allstate scored 16 points (on a 1,000 point scale) or 1.6% below the 2014 Southwest region study average, at 801 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 1.5% or more higher than Allstate in the 2014 Southwest region study: USAA, State Farm, Liberty Mutual, The Hartford, and GEICO

These companies scored 1.1% lower than Allstate in the 2014 Southwest region study: CSAA Insurance Group and Safeco

2013 (AZ, CO, NV, NM, UT): Allstate received the rating of two power circles, scoring 789 points out of 1,000 points, which is 16 points (1.6%) below the regional average of 805 points on the 1,000 point scale. In my opinion, based on its point score in the Southwest study, Allstate scored enough below the average to be considered providing below average auto insurance customer satisfaction in this region. State Farm (1.9% above the average score) & The Hartford (1.6% above the average score) top the SW study, but neither company scored 2% or more above the regional average score, which I use as a threshold for determining truly above average companies. GEICO, American Family, & Liberty Mutual scored higher than Allstate in the SW region. Progressive scored 11 points below Allstate.

2012 (AZ, CO, ID, MT, NV, NM, OR, UT, WA, WY): Allstate received the rating of three power circles, scoring 797 points out of 1,000 points, which is 13 points (1.3%) below the regional average of 810 points on the 1,000 point scale. In my opinion, based on its point score in the West region, and in spite of its three power circle rating (about average), Allstate scored enough below the regional study average to be considered providing below average auto insurance customer satisfaction for the states in the West region for 2012.

Southwest Region Auto Insurance Satisfaction Summary: Allstate scored 1.3%, 1.6%, 1.6%, and 2.1% below the region average each year in the 2012, 2013, 2014 & 2015 studies respectively, showing a strong trend of below average auto insurance customer satisfaction in the Southwest region states of AZ, CO, NV, NM, and UT.

Southeast Region Auto Insurance Study (AL, GA, KY, LA, MS, NC, SC, TN)

2015: Allstate scored 5 points (on a 1,000 point scale) or .5% above the 2015 Southeast region average, at 830 out of 1,000 points.

Here is how Allstate rated in the Southeast Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Interaction: Three Power Circles (about average)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Three Power Circles (about average)

Alfa & Progressive scored about the same (within 2 points) as Allstate.

These companies scored 2.9% or more higher than Allstate in the 2015 Southeast Region study (from highest scoring company to lowest scoring company): USAA and Tennessee Farm Bureau.

These companies scored .4% or more lower than Allstate in the 2015 Southeast Region study (from highest scoring company to lowest scoring company): North Carolina Farm Bureau, Kentucky Farm Bureau, State Farm, Auto-Owners, GEICO, Nationwide, Travelers, Liberty Mutual, and Safeco.

2014 (AL, GA, KY, LA, MS, NC, SC, TN): Allstate scored 22 points (on a 1,000 point scale) or 2.2% below the 2014 Southeast region study average, at 794 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 3% or more higher than Allstate in the 2014 Southeast region study:USAA, Tennessee Farm Bureau, North Carolina Farm Bureau, Auto-Owners Insurance, Alfa Insurance, and Kentucky Farm Bureau

Allstate was the lowest scoring auto insurance company in the 2014 Southeast region study, so all other companies included in this regional study, including Progressive, State Farm and GEICO, scored higher than Allstate.

2013 (AL, GA, KY, LA, MS, NC, SC, TN): Allstate received the lowest rating of two power circles, scoring 790 points out of 1,000 points, which is 14 points (1.4%) below the regional average of 804 points on the 1,000 point scale. In my opinion, based on its point score in the Southeast study, Allstate scored enough below the average to be considered providing below average auto insurance customer satisfaction in this region. Tennessee Farm Bureau outperformed the other companies in this SE study, scoring 46 points (4.6%) above the average, and 28 points (2.8%) above the next highest scoring company, State Farm. Other companies scoring above the regional average are North Carolina Farm Bureau, Auto-Owners, Alfa, & Liberty Mutual. Progressive & GEICO scored only one point higher than Allstate in this region. Allstate scored 16 less points in 2013 than it scored in this region for 2012.

2012 (AL, FL, GA, KY, LA, MS, NC, SC, TN): Allstate received the rating of three power circles, scoring 806 points out of 1,000 points, which is 8 points (.8%) below the regional average of 814 points on the 1,000 point scale. In my opinion, based on its point score in the SE study, Allstate scored somewhat below the region average, and should be considered providing slightly below average auto insurance customer satisfaction, in spite of its three power circle rating, in this region for 2012.

2011 US National Study: Allstate received the rating of three power circles, scoring 781 points out of 1,000 points, which is 9 points (.9%) below the national average of 790 points on the 1,000 point scale. In my opinion, based on its point score in the 2011 national study, Allstate scored slightly below the average, and should be considered providing slightly below average auto insurance customer satisfaction in the USA for 2011.

Southeast Region Auto Insurance Satisfaction Summary: Allstate scored .8% below, 1.4% below, 2.2% below, and .5% above the region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a below average auto insurance customer satisfaction in three of the last four years, in spite of its about average score in 2015, for the Southeast region states of AL, GA, KY, LA, MS, NC, SC, and TN.

2. The Annual JD Power US Auto Claims Satisfaction Study

2015: Allstate scored 4 points (on a 1,000 point scale) or .4% above the 2015 US auto claims satisfaction study average, at 861 out of 1,000 points.

Here is how Allstate rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2015:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Three Power Circles (about average)

Appraisal: Four Power Circles (better than most)

Repair Process: Three Power Circles (about average)

Rental Car Experience: Four Power Circles (better than most)

Settlement: Three Power Circles (about average)

Overall Auto Claims Satisfaction: Three Power Circles (about average)

These insurance companies scored about the same (from one point above to three points below) as Allstate in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): Erie, American Family, Farmers, Safeco, and State Farm.

These insurance companies scored .5% or more higher than Allstate in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): New Jersey Manufacturers, Auto Owners, USAA, Amica, Auto Club of Southern California, Hartford, Nationwide

These insurance companies scored .7% or more lower than Allstate in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): GEICO, Liberty Mutual, Progressive, Country Financial, Mercury, Travelers, CSAA Insurance Group, 21st Century, Hanover, Metlife, Automobile Club Group, Esurance, and MAPFRE-Commerce Insurance.

2014: Allstate scored 8 points (on a 1,000 point scale) or .8% below the 2014 US auto claims satisfaction study average, at 849 out of 1,000 points.

Here is how Allstate rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2014:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Three Power Circles (about average)

Appraisal: Four Power Circles (better than most)

Repair Process: Three Power Circles (about average)

Rental Car Experience: Four Power Circles (better than most)

Settlement: Three Power Circles (about average)

Overall Auto Claims Satisfaction: Three Power Circles (about average)

These insurance companies scored 1.7% or more higher than Allstate in the 2014 US Auto Claims Satisfaction study: USAA, Amica, Auto-Owners Insurance, State Farm, American Family, Auto Club of Southern California Insurance Group, and The Hartford.

These insurance companies scored 1.1% or more lower than Allstate in the 2014 US Auto Claims Satisfaction study: Progressive, Automobile Club Group, CSAA Insurance Group, 21st Century, Liberty Mutual, Esurance, and MAPFRE-Commerce Insurance.

2013: Allstate scored 6 points (on a 1,000 point scale) or .6% below the 2013 US auto claims satisfaction study average, at 849 out of 1,000 points.

These insurance companies scored 1.8% or more higher than Allstate in the 2013 US Auto Claims Satisfaction study: USAA, NJM, Auto Club of Southern California, Auto-Owners, The Hartford, Erie, Amica, Travelers, State Farm, American Family, and Nationwide.

These insurance companies scored 2% or more lower than Allstate in the 2013 US Auto Claims Satisfaction study: MAPFRE-Commerce Insurance, Farmers, 21st Century, and Esurance.

2012: Allstate received the rating of four power circles, scoring 863 points out of 1,000 points, which is 11 points (1.1%) above the study average of 852 points on the 1,000 point scale. In my opinion, based on its point score in the 2012 study, Allstate did not score high enough above the average to be considered providing “better than most” auto insurance auto claims satisfaction in 2012. Amica, Erie, AAA of Southern CA, and Country insurance each scored 11 points (Allstate’s point difference above the study average) or more higher than Allstate in this 2012 study, but are rated the same as Allstate, at 4 power circles. I’d consider the auto claims satisfaction for Allstate in 2012 slightly better than average, but not as good as the other 4 power circle rated companies in this study. American Family, The Hartford, and State Farm all scored higher in this study than Allstate, too. Auto-Owners topped the study at 35 points (3.5%) above the study average, and 24 points better than Allstate. However, Allstate scored a lot higher than Progressive & GEICO, by 21 points(2.1%), and Farmers, by 25 points (2.5%). In 2012, Allstate improved its score in this study by 29 points (2.9%) above its score in 2011, which is a tremendous improvement.

2011: Allstate received the rating of three power circles, scoring 834 points out of 1,000 points, which is 12 points (1.2%) below the study average of 846 points on the 1,000 point scale. In my opinion, based on its point score in the 2011 study, Allstate scored enough below the average, and should be considered providing less than average auto insurance claims satisfaction across the USA in 2011.

Auto Insurance Claims Satisfaction Summary: Allstate scored 1.1% above, .6% below, .8% below, and .4% above the national average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a about average satisfaction in the national JD Power Auto Claims Satisfaction study over the most recent three years, with an improved score in 2015.

3. The Annual JD Power US Auto Insurance Purchase Experience Study

2016: Allstate scored 15 points (on a 1,000 point scale) or 1.5% below the 2016 JD Power Auto Insurance Purchase Experience study average, at 811 out of 1,000 points.

The 2016 U.S. Insurance Shopping Study was based on responses from more than 17,000 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 9 months and includes more than 50,000 unique customer evaluations of insurers. The study was fielded in April, July & October 2015, and January 2016.

Here is how Allstate rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2016:

Pricing: Two Power Circles (lowest rating)

Website: Two Power Circles (lowest rating)

Local Agent: Three Power Circles (about average)

Call Center Representative: Two Power Circles (lowest rating)

Policy Offerings: Three Power Circles (about average)

Overall Auto Insurance Purchase Satisfaction: Two Power Circles (lowest rating)

These companies rated better than average for lower auto insurance rates in the 2016 JD Power Auto Insurance Purchase Experience study: USAA, Erie, Liberty Mutual, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise, CSAA Insurance Group, and Mercury.

These companies, in addition to Allstate, also rated worse than average for lower auto insurance rates in the 2016 JD Power Auto Insurance Purchase Experience study: Progressive, 21st Century, and MetLife.

2015: Allstate scored 1 point (on a 1,000 point scale) or .1% below the 2015 JD Power Auto Insurance Purchase Experience study average, at 832 out of 1,000 points.

Here is how Allstate rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2015:

Pricing: Three Power Circles (about average)

Website: Three Power Circles (about average)

Local Agent: Three Power Circles (about average)

Call Center Representative: Two Power Circles (lowest rating)

Policy Offerings: Three Power Circles (about average)

Overall Auto Insurance Purchase Satisfaction: Three Power Circles (about average)

These companies rated better than average for lower auto insurance rates in the 2015 JD Power Auto Insurance Purchase Experience study: USAA, Erie, Ameriprise (available through Costco), The Hartford, California State Auto Association, Amica Mutual, Liberty Mutual, Auto Club Group, Travelers, & GEICO.

These companies rated worse than average for lower auto insurance rates in the 2015 JD Power Auto Insurance Purchase Experience study: Progressive, Allied, & Mercury.

2014: Allstate scored 2 points (on a 1,000 point scale) or .2% above the 2014 US Auto Insurance Purchase Experience study average, at 823 out of 1,000 points.

Here is how Allstate rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2014:

Pricing: Three Power Circles (about average)

Website: Two Power Circles (lowest rating)

Local Agent: Four Power Circles (better than most)

Call Center Representative: Two Power Circles (lowest rating)

Policy Offerings: Three Power Circles (about average)

Overall Auto Insurance Purchase Satisfaction: Three Power Circles (about average)

These auto insurance companies rated better than Allstate, at four power circles (better than most) or five power circles (among the best), for Pricing in the 2014 US Auto Insurance Purchase Experience Study: USAA, Ameriprise, Erie, Esurance, GEICO, Liberty Mutual, Metlife, State Farm, and The Hartford. See the ads at the top or bottom of this review to get price quotes from these companies.

2013: Allstate received the rating of three power circles, scoring 828 points out of 1,000 points, which is the same score as the study average. In my opinion, as should be obvious, based on its point score matching the study average, I consider Allstate having average customer satisfaction with the auto insurance purchasing satisfaction in 2013.

For 2013, getting an auto insurance quote from the Allstate website received the lowest rating of two power circles, getting a quote from an Allstate call center representative rated three power circles (about average), and getting a quote from a local agent rated four power circles (better than most).

2012: Allstate received the lowest rating of two power circles, scoring 817 points out of 1,000 points, which is 11 points (1.1%) below the regional average of 828 points on the 1,000 point scale. In my opinion, based on its point score in the 2012 study, Allstate scored enough below the average to be considered as providing less than average customer satisfaction with the auto insurance purchasing experience.

JD Power Auto Insurance Purchase Experience Summary:

For 2014, 2015 & 2016, getting an auto insurance quote from an Allstate call center representative received the lowest rating of two power circles. But in 2015 & 2016, getting a quote from a local agent rated three power circles (about average). If you want to get an auto insurance quote from Allstate, it’s probably best to contact a local agent for the best service and most accurate price. With any insurance company, some of their agents are excellent, some are good, many are mediocre, and some are terrible. When contacting an Allstate agent for a quote, be careful to select the best one you can find. Do they return calls promptly? do they explain all your coverage options and let you know what to expect? Can they give you a specific, recent example of a problem they fixed or avoided for a customer?

Allstate received the lowest rating of two power circles for the category of Pricing in 2016, which means many auto insurance shoppers contacting Allstate for a quote were dissatisfied with the price they were quoted. Don’t let this deter you from getting a quote from Allstate. Survey opinions about auto insurance pricing are not very useful to the individual.

For example, 7 out of 10 people contacting an auto insurance company for a price quote may find higher rates than they pay now, but if this is the company saving you a lot of money on your auto insurance coverage, who cares what those 7 out of 10 people think? The single person with a clean driving record owning one car in one zip code may find a company has the most expensive rates, but a married couple with two cars in another zip code may find that same company has the best rates for them. I like to see auto insurance companies receiving a four or five power circle rating for the category of Pricing in this study, because that’s an indication the company has good rates for a broad number of potential customers contacting them for an auto insurance quote. But even the lowest rating of two power circles in the Pricing category should not stop anyone from seeing what price an auto insurance company can offer them.

4. The Annual JD Power US National Homeowners Insurance Customer Satisfaction Study

2015: Allstate scored 7 points (on a 1,000 point scale) or .7% above the 2015 JD Power Homeowners Insurance Customer Satisfaction study average, at 794 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Contacting the Insurer: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Homeowners Insurance Satisfaction:

Nationwide scored about the same (one point higher) as Allstate in the 2015 JD Power Homeowners Insurance Customer Satisfaction study.

These companies scored .4% or more higher than Allstate in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA, Amica, Auto-Owners, Erie, Auto Club of Southern California, GEICO, American Family, COUNTRY Financial, Shelter, and State Farm.

These companies scored .3% or more lower than Allstate in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): California State Auto Association (CSAA), Hartford, Chubb, Progressive, Cincinnati, Mercury, Farmers, Encompass, Automobile Club Group, Metlife, Kemper, Liberty Mutual, Safeco, Travelers, and Hanover.

2014: Allstate scored 1 point (on a 1,000 point scale) or .1% below the 2014 US National Homeowners Insurance Customer Satisfaction study average, at 789 out of 1,000 points.

Here is how Allstate rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored 1.5% or more higher than Allstate in the 2014 US National Homeowners Insurance Customer Satisfaction study: USAA, Amica, Auto-Owners Insurance, State Farm, Erie, American Family, and Auto Club of Southern California Insurance Group.

These companies scored 1.6% or more lower than Allstate in the 2014 US National Homeowners Insurance Customer Satisfaction study: Safeco, Farmers, Metlife, Liberty Mutual, Travelers, Automobile Club Group, Progressive, and The Hanover.

2013: Allstate scored 2 points (on a 1,000 point scale) or .2% above the 2013 US National Homeowners Insurance Customer Satisfaction study average, at 789 out of 1,000 points.

These companies scored 1.9% or more higher than Allstate in the 2013 US National Homeowners Insurance Customer Satisfaction study: USAA, Amica, State Farm, Auto-Owners Insurance, Erie, and Automobile Club of Southern California.

These companies scored 2.1% or more lower than Allstate in the 2013 US National Homeowners Insurance Customer Satisfaction study: Chubb, The Hanover, Farmers, Liberty Mutual, and Travelers.

2012: Allstate received the rating of three power circles, scoring 782 points out of 1,000 points, which is 3 points (.3%) below the study average of 785 points on the 1,000 point scale. In my opinion, based on its point score in the 2012 study, Allstate scored close enough to the study average score, to be considered providing average home insurance customer satisfaction in the USA for 2012. Amica, Auto Club of Southern California, Erie, American Family, Shelter, Cincinnati, and State Farm all scored 2% or more above the study average, and much better than Allstate. In 2012, Allstate scored 22 points higher in this study than it scored in 2011.

2011: Allstate received the rating of three power circles, scoring 760 points out of 1,000 points, which is 9 points (.9%) below the 2011 study average of 769 points on the 1,000 point scale. In my opinion, based on its point score in the 2011 study, Allstate scored enough below the average, to be considered providing slightly less than average home insurance customer satisfaction in the USA for 2011.

Homeowners Insurance Customer Satisfaction Summary: Based on the study scores from 2012, 2013, 2014 and 2015, I’d consider home insurance customer satisfaction with Allstate as average. However, in 2014, Allstate received the lowest rating of two power circles in the important category of homeowners insurance claims. In the separate 2014 JD Power renters insurance customer satisfaction study, Allstate also received the lowest rating of two power circles for claims, as well as all other categories. USAA, Amica, Auto-Owners Insurance, State Farm, Erie, American Family, and Auto Club of Southern California Insurance Group consistently score higher in homeowners insurance customer satisfaction than Allstate over the last few years.

5. The Annual JD Power US Property Claims Satisfaction Study

2016: Allstate scored 2 points (on a 1,000 point scale) or .2% above the 2016 US Property Claims Satisfaction study average, at 848 out of 1,000 points. The 2016 Property Claims Satisfaction Study is based on more than 5,700 responses from homeowners insurance customers who filed a property claim between January 2014 & December 2015.

Here is how Allstate rated in the five factors used to determine its overall property claims satisfaction score in 2016:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Three Power Circles (about average)

Estimation Process: Three Power Circles (about average)

Repair Process: Three Power Circles (about average)

Settlement: Three Power Circles (about average)

Overall Property Claims Satisfaction: Three Power Circles (about average)

The companies scored about the same (from 9 points (.9%) above to 5 points (.5%) below) as Allstate in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): Safeco, State Farm, Liberty Mutual, The Hanover, Nationwide, American Family, Chubb, California State Auto Association (CSAA), Farmers, Metlife, Travelers, and Auto-Owners.

These companies scored 1.5% or more higher than Allstate in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): Amica, Auto Club of Southern California, USAA, Country, Encompass, and Erie.

These companies scored .8% or more lower than Allstate in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): Hartford and MAPFRE (Commerce).

2015: Allstate scored 5 points (on a 1,000 point scale) or .5% above the 2015 US Property Claims Satisfaction study average, at 856 out of 1,000 points. The 2015 US Property Claims Satisfaction Study is based on more than 6,100 responses from homeowners insurance customers who filed a property claim between January 2013 & December 2014.

Here is how Allstate rated in the five factors used to determine its overall property claims satisfaction score in 2015:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Three Power Circles (about average)

Estimation Process: Three Power Circles (about average)

Repair Process: Four Power Circles (better than most)

Settlement: Four Power Circles (better than most)

Overall Property Claims Satisfaction: Three Power Circles (about average)

These companies scored 1.2% or more higher than Allstate in the 2015 US Property Claims Satisfaction study: USAA, Amica, Nationwide, Country, Erie, Chubb, and Travelers.

These companies scored .9% or more lower than Allstate in the 2015 US Property Claims Satisfaction study: Farmers, Safeco, Liberty Mutual, Auto Club of Southern California, American Family, The Hanover, Auto-Owners, and Auto Club.

2014: Allstate scored 4 points (on a 1,000 point scale) or .4% below the 2014 US Property Claims Satisfaction study average, at 836 out of 1,000 points.

These companies scored 1.8% or more higher than Allstate in the 2014 US Property Claims Satisfaction study: USAA, Amica, Erie, Nationwide, and Auto-Owners Insurance.

These companies scored 1.9% or more lower than Allstate in the 2014 US Property Claims Satisfaction study: CSAA, Auto Club of Southern California, American Family, and Auto Club Group.

2013: Allstate received the rating of three power circles, scoring 838 points out of 1,000 points, which is 6 points (.6%) above the study average of 832 points on the 1,000 point scale. In my opinion, based on its point score in the 2013 study, Allstate scored close enough to the study average score, to be considered providing average property claims satisfaction in the USA for 2013.

In 2013, Allstate rated 3 power circles (about average) in the categories of Service interaction, Estimation process, Repair Process, & Settlement. Allstate was rated 4 power circles (better than most) for the category of First Notice of Loss. First Notice of Loss is when you contact the company to report the claim. This category is important for setting up the expectation of satisfaction with the claim being reported, but a four power circle rating in this one category alone is not significant, particularly considering the overall score in 2013 for Allstate was a few points below average. In 2013, Allstate scored 9 points higher in this study than it scored in 2012.

Amica was the top scoring company in 2013, scoring a huge 69 points more than Allstate. Chubb was close behind, scoring 64 points more than Allstate. Encompass (Ironically, owned by Allstate, but with separate operations as a distinct brand, and sold through independent insurance agents), Country, The Hartford, & Nationwide all scored 20 points above Allstate in this study.

2012: Allstate received the rating of three power circles, scoring 829 points out of 1,000 points, which is 4 points (.4%) below the study average of 833 points on the 1,000 point scale. In my opinion, based on its point score in the 2012 study, Allstate scored about the same as the average score, and should be considered providing average property claims satisfaction in the USA for 2012.

Homeowners Insurance Claims Satisfaction Summary: Based on the study scores from 2013, 2014, 2015, & 2016, I’d consider property claims satisfaction with Allstate as consistently in the average range.

6. The Annual JD Power Life Insurance Customer Satisfaction Study

2015: Allstate scored 31 points (on a 1,000 point scale) or 3.1% above the 2015 JD Power Life Insurance Customer Satisfaction study average, at 801 out of 1,000 points.

Here is how Allstate rated in the four factors used to determine its overall life insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Four Power Circles (better than most)

Billing & Payment: Four Power Circles (better than most)

Interaction: Four Power Circles (better than most)

Overall Homeowners Insurance Satisfaction: Four Power Circles (better than most)

Nationwide scored the same as Allstate in the 2015 JD Power Homeowners Insurance Customer Satisfaction study.

These companies scored 1.9% or more higher than Allstate in the 2015 JD Power Life Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA, State Farm, and Northwestern Mutual.

These companies scored 1% or more lower than Allstate in the 2015 JD Power Life Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): Mutual of Omaha, New York Life, Guardian Life Group, MetLife, Principal Financial, Protective Life Group, Prudential, Massachusetts Mutual (MassMutual), Voya Financial (ING), AIG (American General), AXA Financial Group, Transamerica (AEGON), Genworth Financial Group, Lincoln Financial Group, John Hancock, and Primerica.

2014: Allstate scored 22 points (on a 1,000 point scale) or 2.2% above the 2014 JD Power Life Insurance Customer Satisfaction study average, at 785 out of 1,000 points.

Here is how Allstate rated in the four factors used to determine its overall life insurance customer satisfaction score in 2014:

Policy Offerings: Four Power Circles (better than most)

Price: Four Power Circles (better than most)

Billing & Payment: Four Power Circles (better than most)

Interaction: Four Power Circles (better than most)

Overall Homeowners Insurance Satisfaction: Four Power Circles (better than most)

These companies scored 2% or more higher than Allstate in the 2014 JD Power Life Insurance Customer Satisfaction study: USAA, State Farm, and Northwestern Mutual.

These companies scored 1.3% or more lower than Allstate in the 2014 JD Power Life Insurance Customer Satisfaction study: New York Life, Massachusetts Mutual (MassMutual), Guardian Life Group, Principal Financial, John Hancock, Prudential, ING, Genworth Financial Group, Transamerica (AEGON), AIG (American General), MetLife, Protective Life Group, AXA Financial Group, Lincoln Financial Group, and Primerica.

Life Insurance Customer Satisfaction Summary: Allstate scored 2.2% & 3.1% above the average in the 2014 & 2015 JD Power Life Insurance Customer Satisfaction studies respectively, showing an above average level of satisfaction, and received the rating of Four Power Circles (better than most) for all factors considered, including life insurance rates & company/customer interaction.

2014 was the first year individual life insurance policies from different companies were evaluated for customer satisfaction. However, in spite of Allstate’s performance in the 2014 study, the companies best known for auto & home insurance, like State Farm, Allstate, Nationwide, are not known for having the best life insurance products or competitive life insurance rates. Please read my review of this life insurance study here for tips on how to shop for the best life insurance for you.

7. JD Power 2012-2015 Auto & Home Insurance Studies Summary for Allstate

Below I rate the performance of Allstate for auto insurance customer satisfaction, auto insurance claims satisfaction, homeowners insurance customer satisfaction, & homeowners insurance claims satisfaction as consistently average, better than average, or worse than average, based on its JD Power scores & ratings from 2012 to 2015. Inconsistent performance will be noted, and you can refer to each study’s analysis above for specific performance.

If this review is helpful to you, please like it on Facebook & share the link to my reviews or my site with your friends & family through social media. Bookmark this page for updates, as new JD Power studies are published each year, and I revise Allstate’s performance based on the latest information.

Auto & homeowners insurance pricing performance is determined as average, better than average, or worse than average, based on the Allstate ratings for the category of Pricing in the most recent JD Power auto or homeowners insurance customer satisfaction study.

Auto Insurance Customer Satisfaction — California region: Worse than average

Auto Insurance Customer Satisfaction — Florida region: Average

Auto Insurance Customer Satisfaction — New York region: Worse than average

Auto Insurance Customer Satisfaction — Texas region: Worse than average

Auto Insurance Customer Satisfaction — Central (AR, IA, KS, MN, MO, NE, ND, OK, SD) region: Worse than average

Auto Insurance Customer Satisfaction — Mid-Atlantic (DC, DE, MD, NJ, PA, VA, WV) region: Worse than average

Auto Insurance Customer Satisfaction — North Central (IL, IN, MI, OH, WI) region: Worse than average

Auto Insurance Customer Satisfaction — New England (CT, ME, MA, NH, RI, VT) region: Average

Auto Insurance Customer Satisfaction — Northwest (ID, MT, OR, WA, WY) region: Worse than average

Auto Insurance Customer Satisfaction — Southwest (AZ, CO, NV, NM, UT) region: Worse than average

Auto Insurance Customer Satisfaction — Southeast (AL, GA, KY, LA, MS, NC, SC, TN) region: Worse than average

Auto Insurance Claims Satisfaction:

Better than average in the following states: None.

Average in the states of Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Iowa, Kansas, Maine, Maryland, Massachusetts, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Vermont, Virginia, and West Virginia.

Worse than average in the states of Alabama, Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Montana, Nevada, New Mexico, North Carolina, Ohio, Oregon, South Carolina, Texas, Tennessee, Utah, Washington, Wisconsin, and Wyoming.

Worse than average among Allstate auto insurance policyholders across the USA in three of the last four years.

Homeowners Insurance Customer Satisfaction: Average

Homeowners Insurance Claims Satisfaction: Average

Allstate Auto & Homeowners Insurance Rates

Auto Insurance Pricing:

Better than average in the following states: None.

Average in the states of Alabama, Arkansas, California, Connecticut, Florida, Georgia, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Rhode Island, Tennessee, and Vermont.

Worse than average in the states of Arizona, Colorado, Delaware, District of Columbia, Idaho, Illinois, Indiana, Maryland, Michigan, Montana, Nevada, New Jersey, New Mexico, New York, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin, West Virginia, & Wyoming.

Allstate rated worse than average among auto insurance shoppers across the USA in 2016.

Homeowners Insurance Pricing: Average

It really does pay to shop. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. Some companies charge twice as much as other companies for the same type & limits of coverage, and which company with the best rates can be different for each person, based on their unique risk profile. If you check each company’s rates and read my reviews, you’ll see you don’t get better service by paying more for your coverage. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!

Thanks for reading this review of the Allstate JD Power claims & customer satisfaction ratings & scores for Allstate auto, homeowners, & life insurance. You can find specific reviews for each insurance company on my website & blog. Did you find this review useful? Please like me on Facebook & share the link to this review or my site with your friends & family through social media. Bookmark this page for updates as new JD Power studies are published each year. I’m interested in your questions and opinions. Comment on my facebook page. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.