Does your auto insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Most consumers fail to check the complaint records of their insurance companies. Do you know if your company is good or bad? Here I provide complaint information for the 40 largest (by market share, based on premium) auto insurance companies, covering about 90% of the Colorado car insurance market, and rate & rank them, from best to worst, based on their 2010 record of auto insurance complaints (Accurate 2011 data not available yet).

I’m always blogging to help you get the best policies and prices for auto, home, & life insurance, so bookmark or place my website in your favorites!

The Colorado Division of Insurance website is the source of my information about market share & complaint information. I provide the Colorado complaint index for each car insurance company, but I devised a letter grade system to make it easy to tell an insurance company with a great or good complaint record, from an insurance company with a poor or average complaint record.

Go to my web site to see national complaint ratios on auto insurance companies (or to find complaint information regarding homeowners insurance) not on this list.

Here is my grading system. I also list each company’s Colorado complaint index number for 2010 auto insurance complaints. The lower the complaint index number is, the better the complaint record. A complaint index of “1.00” is average.

A+ = Insurance companies with complaints 25% or less than the average insurance company.

A = Insurance companies with complaints 50% or less than the average insurance company.

B = Insurance companies with complaints 90% or less than the average insurance company.

C = Insurance companies with complaints from 90% to 110% of the average insurance company.

D = Insurance companies with complaints from 110% to 200% of the average insurance company.

F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!

Consider these grades, along with price and other factors (as listed on my website), when choosing an auto insurance company.

Insurance companies frequently have several subsidiary auto insurance companies. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.

40 Auto Insurance Companies Ranked & Rated by their 2010 Colorado Auto Insurance Complaint Records (from best to worst)

1. Owners Insurance Company = A+ (.18)

2. Geico Casualty Company = A (.31)

3. Country Preferred Insurance Company = A (.33)

4. Depositors Insurance Company = A (.35)

5. State Farm Mutual Automobile Insurance Company= A (.37)

6. Amco Insurance Company = A- (.48)

7. USAA General Indemnity Company = A- (.48)

8. Shelter Mutual Insurance Company = B (.57)

9. Farmers Insurance Exchange = B (.64)

10. Geico General Insurance Company = B (.69)

11. Garrison Property & Casualty Insurance Company = B (.69)

12. Western United Insurance Company = B (.73)

13. Liberty Mutual Fire Insurance Company = B (.77)

14. Allstate Insurance Company = B (.78)

15. Country Mutual Insurance Company = B (.80)

16. Government Employees Insurance Company(GEICO) = B (.81)

17. Mid-Century Insurance Company (Farmer Insurance Group) = B (.82)

18. Mendakota Insurance Company = B- (.86)

19. American Family Mutual Insurance Company = B- (.88)

20. United Services Automobile Association (USAA) = C+ (.91)

21. Young America Insurance Company = C+ (.93)

22. Colorado Farm Bureau Mutual Insurance Company = C+ (.94)

23. American National Property & Casualty Company = C (.95)

24. USAA Casualty Insurance Company = C (.97)

25. American Standard Insurance Company of Wisconsin (American Family) = C (.97)

26. Bristol West Insurance Company = C (1.00)

27. Amica Mutual Insurance Company = C- (1.10)

28. Progressive Preferred Insurance Company = D+ (1.11)

29. Progressive Direct Insurance Company = D+ (1.17)

30. State Farm Fire & Casualty Company = D+ (1.18)

31. Geico Indemnity Company = D+ (1.19)

32. Esurance Insurance Company = D (1.25)

33. Viking Insurance Company of Wisconsin (Sentry) = D (1.37)

34. Safeco Insurance Company of America = D (1.42)

35. Allstate Property & Casualty Insurance Company = D (1.42)

36. Travelers Home & Marine Insurance Company = F (2.20)

37. Twin City Fire Insurance Company(The Hartford) = F (2.37)

38. Hartford Underwriters Insurance Company (The Hartford) = F (2.55)

39. Property & Casualty Insurance Company of Hartford (The Hartford) = F (2.60)

40. Allstate Fire & Casualty Insurance Company = F (3.17)

Now you know how the largest auto insurance companies are rated for complaints, go and shop your car insurance. You can get better rates AND better service!

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