Choosing an insurance agent: Referrals

One thing recommended to insurance shoppers, often by objective sources like your state’s department of insurance informational brochures, is to ask your friends, family, & neighbors for their opinions about insurance companies. In my opinion, personal referrals are not useful in making sure you will get good customer service from your agent or insurance company. This blog post will explain why referrals are not reliable, and where to find more objective measures of customer service, so you can avoid having problems when you most need the help of your agent or company. Continue reading

Choosing an insurance agent: Check for license & complaints

Whether you buy your insurance from an agent, or directly from the company, you need to make sure your agent or company is properly licensed in your state to sell the type of insurance you are buying, and see if there has been any complaints or disciplinary actions against your agent or company. Continue reading

Choosing an insurance agent: How much experience is needed?

Here is my second tip for choosing an insurance agent, which can save you from making costly mistakes:

Know how much experience is important, & avoid inexperienced agents

Some agents try to convince you to insure with them based on their many years of experience, or the experience of their employees. I know one agent added up the total number of years of experience of their agency employees to conclude their combined experience equals over 100 hundred years! This sounds impressive, but does it really benefit the customer? I don’t think so. Continue reading

Choosing an insurance agent: Is your agent any good?

Do you have a good insurance agent? Most people find out the hard way when they have a problem or a claim. This is the first in a series of blog posts giving you tips on how to find an excellent agent and avoid bad ones. The first thing you may think, is you can avoid having to worry about finding a good agent by not having an agent at all, and buying direct from the insurance company. Doesn’t it cost more to have an insurance agent? Isn’t it cheaper to buy direct, anyway? Continue reading

Fully Covered? Do I Have to Have Full Coverage Insurance? What is it?

If your car is financed, you need to have full coverage auto insurance, or your bank will buy its own very expensive insurance — and make you pay for it. But are you “fully covered” when you ask for full coverage auto insurance? This blog post will tell you what you need to know about full coverage. Continue reading

Your child and your car insurance.

Many parents wonder, “Do you have to add your teen to your auto insurance policy?” Most parents do not look forward to the day their children start driving. Not only is it a reminder your child is growing up & will soon be an adult, and a safety concern for parents, but it often means sky high auto insurance rates. Major auto insurance companies offer discounts for taking their teen driver education programs, like State Farm’s Steer Clear program, or the teenSMART driver safety program used by Allstate, AAA, and other companies. But car insurance rates with a young driver in your household — even when they qualify for discounts — can still bust your budget. Here is what you need to know about your child and car insurance, to get the best rates for you, and your child when they start driving. Continue reading

Future Effective Date Auto Insurance Discount

Did you know many auto insurance companies give you up to a 10% discount for starting your policy on a future date, instead of starting coverage immediately? Allstate Insurance offers a Future Effective Date Discount if you start your policy 7 days or more from the date you get a quote & pay for it. Travelers Insurance offers it, too, but they call it an Advance Issue Discount. Safeco Insurance, Erie Insurance, & Progressive Insurance call it an Advance Quote Discount or an Advanced Quote Discount. 21st Century Insurance calls it an Early Shopping Discount. Farmers Insurance calls it an Advanced Purchase Credit. This blog post will tell you what you need to know to make sure you get this often overlooked discount. Continue reading

Buy Insurance Direct for Discounted Rates without Agent Commissions?

It sounds reasonable you can get less expensive auto insurance if you buy direct from the insurance company, because there is no commission paid to an agent. Just like buying wholesale is less expensive than buying retail — you save cash by cutting out the middle man. Insurance companies selling direct to the public through their call centers or the Internet want you to believe this is true. Continue reading

Rental Reimbursement/ Transportation Expense/ Loss of Use Auto Insurance Coverage

An optional auto insurance coverage some people find out they need too late, after they’ve had a claim, is Rental Reimbursement. Some insurance companies call this coverage Loss of Use or Transportation Expense. The benefits of this coverage may be different among insurance companies, and some insurance companies offer more generous coverage, like Liberty Mutual with its Unlimited Rental Coverage, as a way to attract customers.

My blog post today will give you information to help you decide if you need this coverage, what you should consider before buying it, how the coverage can differ among companies, and know the financial consequences of not choosing this coverage option. Continue reading

Continuous Prior Auto Insurance Saves You Money

One of the factors used to get you lower car insurance rates and additional discounts is the length of your prior continuous auto insurance history. Many car insurance companies give you significantly lower rates when you have one year, three years, & five years or more of current continuous car insurance coverage, making these anniversaries a great time to shop your auto & home insurance for lower rates. However, sometimes car insurance buyers don’t get the proper credit for the length of their insurance history. Continue reading

Why you need to have auto insurance to get auto insurance?

If you call a car insurance company for an auto insurance price quote, one of the first questions they ask you is if you have auto insurance now. When I was selling auto insurance, I had a person once reply to this question, “If I had auto insurance, why would I be calling you?” Continue reading

Progressive Snapshot Discount: Big Brother May Not Save You Money

The Progressive Snapshot discount, also called the Pay As You Drive program is now available in all US states except Alaska, California, Illinois, Indiana, North Carolina, Tennessee, Washington state, & West Virginia. The Snapshot discount can provide a savings up to 30% for driving less miles, at safer times of the day, and in safer ways — avoiding sudden stops & hard braking. But not everyone will save money by participating in the Snapshot program, and at least in one state, you may receive up to a 9% surcharge.

My blog post today will tell you ten important things to know about the Snapshot program, so you understand when it may save you money, and when you may wish to avoid it, if it will cost you more. Signing up for a discount auto insurance program, then not saving any money from it, gives people another reason to feel ripped off by insurance companies Continue reading

Progressive Auto Insurance Fined for Using Credit?

Progressive insurance was recently fined $125,000 by the Massachusetts Division of Insurance, because Progressive erroneously misinformed some Massachusetts consumers they had used credit scoring to determine their auto insurance rate through Progressive’s website.

You may not live in Massachusetts, but the circumstances regarding the fine imposed upon Progressive is something all auto & home insurance consumers should consider, when evaluating an insurance company’s complaint record, such as the complaint ratings I list on my website. Not all complaints are created equal, and sometimes you need to look deeper to see if an insurance company’s complaint record really means you will receive poor service. Continue reading

Group Affiliation Auto Insurance Discounts

As I repeat very often, you really can save $100s by shopping your auto insurance, home insurance, & life insurance. In order to get the most savings, you want to make sure you get every discount for which you qualify. Insurance companies & agents want to get you the best price they can offer, so you will buy their insurance, but it is not unusual for them to miss a discount when quoting you. With auto insurance, you want to make sure the car insurance company quoting you knows all your occupations, affiliations, and organizations where you are member, to make sure you don’t miss a discount. For example, Geico has about 275 organizations, which may qualify you for a Group Affiliation Discount up to 8%.

My blog post today will give you a few shopping tips, so you know where to find and how to get group auto insurance discounts. Don’t pay more than you have to because your insurance company forgot to ask you about this discount. Continue reading

Stated Value or Agreed Value Insurance for Classic Cars?

Do you own a restored vehicle, classic/antique car, sports car, hot rod, show car, or custom car? If it is insured on your regular auto insurance policy, you probably don’t have the coverage you think you do. Continue reading

Loan/Lease Payoff Coverage: Gap Insurance for Car / Auto

Many auto insurance companies, like Metlife & Travelers, offer Gap insurance (sometimes called Guaranteed Auto Protection) to pay off the difference between your loan and the market value of your car, which your car insurance company pays, when your car is a total loss. Some auto insurance companies, like Progressive insurance, offer a limited version of gap insurance, called Loan/Lease Payoff Coverage.

When you buy a new or used car, many dealerships want you to buy their gap insurance. Who has the least expensive gap coverage? What is the best gap insurance coverage, or the best way to buy it? Do you need gap coverage? This blog post will give you the information to help you make an informed decision about gap insurance / loan or lease Payoff coverage. Continue reading

Acts of God Not Covered By Insurance?

Every once in a while, I will run across a situation where someone asks are acts of God covered by their insurance, or someone claiming acts of God are excluded from their insurance. This has mystified me, because I spent many years working in the personal insurance industry, and I never saw the words “act of God” in an insurance policy, either covering them or excluding them. I can’t say this term is not used in any insurance policy, but I have not seen it used in auto or home insurance.

It seems an act of God does have a legal definition in the USA, and this blog post will explain how it might affect you & your insurance, and how to find out what is covered by your own insurance, so you are not surprised when you have a claim, and feel ripped off.

What is an act of God?

An act of God is an inevitable accident which cannot be prevented or avoided by the acts of people. For example, a natural disaster, such as a flood, lightning, earthquake, tsunami, or  tornado, may be considered an act of God.

Do Insurance Policies Exclude Acts of God?

In my experience, the answer is no, the term is not used in insurance policy language. But I am not familiar (nor is anyone) with every insurance policy from every insurance company, even for home & auto insurance.

If you want to know what is covered by your insurance, contact your agent, or your insurance company if you don’t have an agent, and have them review the limitations, exclusions, & causes of loss covered by your insurance. Ask to receive a copy of your insurance policy, and read it. Ask your agent /insurance company if you have any questions.

A common mistake people make is they buy insurance and assume they are covered for anything costly happening with their home & auto. You need to know how you are covered, before you have a claim, to know if you have the coverage you need.

Acts of God & Auto / Car Insurance

If you want to be insured against most acts of God (hurricane, lightning, flood, tornadoes, hail, etc.)for damage to your car, ask your agent about Comprehensive coverage. Comprehensive coverage is one of the two types of coverage insuring you for damage to your car, when people use the slang term, “full coverage.” The other type of coverage insuring damage to your car is Collision coverage.

If you’re car is damaged by a collision — you hit another car or object, like a tree, or another car hits you, or a shopping cart rolls into your car, or if you overturn (upset is the proper term) your car, you are covered, if the damage is more than your deductible, if you have Collision coverage.

Comprehensive coverage insures your car from damage for causes other than collision. In fact, some insurance companies call their Comprehensive coverage Other Than Collision coverage.

Both Comprehensive coverage & Collision coverage are subject to exclusions and limitations. Your claim will be denied for a collision if you intentionally hit another car.

You may consider the eventual mechanical breakdown of your car an act of God, but your auto insurance policy is not going to cover it — not because an act of God is excluded, but because damage from mechanical breakdown is excluded.

The Comprehensive coverage, if you have it on your auto insurance policy, covers damage to your car from earthquake, flood, hail, fire, and other natural disasters. Usually, any cause of damage to your car is covered, unless it is excluded.

It’s hard to find an act of God which is excluded by Comprehensive coverage. But a common exclusion is contamination from a biological or chemical agent. If the contamination is naturally occurring and inevitable, it could be considered an act of God, but once again, it is not excluded because it may be considered an act of God.

Comprehensive coverage may sound like it is expensive — anything called Comprehensive sounds like it should cost a lot more — but it is usually a lot less expensive than Collision coverage, and makes sense to have it, even on older cars, unless your car is in poor condition and of little value.

There can be important differences among insurance companies’ auto insurance policies, and you want to make sure you buy the auto insurance policy meeting your needs.

However, coverage like Comprehensive & Collision are usually standard among most insurance companies. A Comprehensive claim covered by one car insurance company will typically be covered in the same way with another car insurance company.
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This makes it easy to shop for the best price. Consider the complaint record & customer service of each insurance company, decide on the coverage you need, then insure with the best auto insurance company for you at the lowest price.

Acts of God & Home Insurance

Two big acts of God — earthquake and flood — are excluded from basic homeowners insurance policies. Some insurance companies allow you to purchase additional coverage for earthquake. Flood insurance is available as a separate insurance policy.

Homeowners insurance policies, too, have standardized coverage, and similarities among insurance companies. But unlike most auto insurance, there can be extremely important differences in coverage available from competing home insurance companies.

It’s okay to shop for the best price for home insurance, but don’t buy the cheapest home insurance policy, if there is another home insurance policy with much better coverage, at a reasonable price.

Many home insurance policies insure your home on an “open peril” basis, meaning unless the cause of damage (the “peril,” such as a hurricane or earthquake) is excluded, it is covered.

The personal property inside the house is usually insured on a “named peril” basis, meaning only the perils listed in the policy (such as “explosion,” “theft,” or “vandalism,” if they are listed as covered perils in your insurance policy) are covered.

Acts of God, which are not excluded, or specified in the policy as covered, will be insured.

I can’t stress enough it might be possible how your home insurance works may be different than I describe, so contact your agent and ask about your insurance coverage limitations and exclusions, and get a copy of your policy and read it. You can use the page on my website for home insurance coverage, to learn about common limitations & exclusions, and home insurance coverage you may need, but your agent’s insurance company may not offer.

How an Insurance Claim Can Be Denied for an Act of God

I think the most common way an insurance claim is not covered, due to an act of God, is when you place a claim against another person’s insurance.

The claim may be denied because the cause of damage is considered an act of God, and the person you think is responsible for the damage to your property (or injury to you or your family) is not legally responsible, liable, or negligent.

For example, a windstorm blows down your neighbor’s tree and it crashes into your house. You may think the owner of the tree is legally responsible for the damage caused by the falling tree, but this is rarely the case.

A tree uprooted by a severe windstorm is usually an unpreventable act (Act of God), so the owner of the tree is not liable, and the owner’s liability coverage under their home insurance will decline the claim.

However, your home insurance usually covers damage caused by a tree crashing into your home.

When it comes to insurance exclusions, excluding specific events, such as a flood by an home insurance policy, is more specific and less ambiguous, than trying to exclude “acts of God.” Make sure you know what is covered by your insurance policies, and shop for the best price for the insurance coverage you need.

What’s excluded by your home or auto insurance policy? Tell me about it. Please leave a comment on my facebook page. Follow me on Twitter for important insurance consumer news and new blog entries at CarInsWatch.

Accident Forgiveness

If you are involved in an accident, you are 50% at fault or more, and a certain amount is paid out for the claim by the insurance company ($500, $750, or $1000, depending on the company, and sometimes state law) you will lose good driving discounts and be surcharged, sometimes as much as 40% of the base rates.

Some insurance companies will not surcharge you for your first at-fault accident if you have been at-fault accident free, and insured with them for a certain period of time, such as 5 years. This benefit is called Accident Forgiveness. Continue reading

$9 Car Insurance?

I have seen ads on the Internet for Web sites promising “discount” auto insurance. I consider these ads misleading. Some ads go as far to promise a “trick” to get $9 insurance, or the government will pay half your auto insurance for you. Don’t fall for scams, but the truth is you really CAN save a lot of money on car insurance, and I’ll tell you how! Continue reading

Progressive Name Your Own Price Auto Insurance

I saw a brief Progressive car insurance ad last night on TV promoting their name your own price online car insurance tool. This tool, available on Progressive‘s website, has been around for a couple of years, but it has not been promoted by Progressive as much recently as it was when it was first launched. Continue reading

Insurance Agents Work for You

One of the advantages of shopping for insurance online is you can find out the price, without having to speak with an insurance sales person, and avoid someone trying to sell you an insurance policy. But this advantage is often a disadvantage to getting the best price for your insurance.

Getting insurance quotes from all the leading insurance companies through the Internet is a great way to start shopping for your insurance, but NOT talking to the insurance company, or an agent representing the insurance company quoting you, can be a mistake causing you to pay a lot more for your insurance than you need pay. I’ll tell you how to make the insurance company or agent work for you, so you can get the lowest price for which you qualify.

When I used to sell auto & home insurance, I would contact people whom had received online insurance quotes through our company website, and review the quotes with them. Frequently, I could look at their situation, ask a few additional questions, find additional discounts, or other ways to save them money, and get them a much better price.

Insurance agents and insurance company representatives are experts on their insurance company’s rules and rating plans, so they have the knowledge to consult with you, and get you a better price, in a way your can’t do online.

For example, someone shopping for auto insurance has a car insurance history of 35 months of continuous coverage. They get a quote online showing the price for the auto insurance effective today as $500 for every 6 months.

An insurance agent calls them the following day, and tells them they qualify for an additional discount once they have 3 years of continuous insurance coverage (36 months), so if they start their auto insurance policy with an effective date a month from now, the 6 month price is $350.

That phone call from the insurance agent saved this person $300 a year. What if the person getting the quote online liked the price at $500, and bought the policy when they were quoted? They would be paying $150 more every 6 months than they need pay.

Insurance rating plans are very sophisticated these days. A good agent or insurance company representative knows the details of how to get you the best price, which you can’t do on your own, quoting yourself through an insurance company website.

Some people, shopping for a better insurance rate on the Internet, put invalid phone numbers, or do not answer or call back, when the insurance company calls them to follow up on the quote they received.

I understand why people want to avoid sales people, particularly if they expect to tell the sales person they don’t want the policy. Many people have the impression insurance sales people are like some used cars sale people, and use aggressive or persistent sales tactics. In my experience, this is very uncommon in auto & home insurance sales.

Insurance agents and companies may contact you to review the insurance quote you received online, ask you additional questions and verify information, to make sure they are getting you the best and most accurate price, ask you why you are shopping, explain to you why their insurance company is a good choice for you, and ask you to buy, or ask for a payment to start the policy. Don’t be intimidated because they want you as a customer. If you are not interested, once they have confirmed they are quoting you the best price they can offer, simply tell them why you are not interested, and politely end the call. Most insurance sales people appreciate a firm “No,” and move on to the next prospect.

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If an insurance company contacts you, following up on an online insurance quote you received, answer the phone or call them back, even if the price you received online was too expensive for you. You may be surprised how the highest price quote can turn into the best price quote by having a ten minute conversation on the phone.

In fact, if the insurance company does not contact you, it is a good idea to follow up yourself, by calling the insurance company, and having someone form the insurance company review the online insurance price quote you received.

Don’t ignore the voice mail, and fail to return the call left by the insurance company. Unless you don’t want to insure with the company, no matter how low the price, it is worth your time to have your insurance quote reviewed by an expert working for the company.

Many agents or insurance companies will try to contact you only once, but some are more persistent. Don’t expect them to take the hint you are not interested when you don’t call them back. The agent does not know if you are not interested, or simply busy, and why would you not be interested, if you requested a price quote?

A lot of customers make the mistake of insuring with the first insurance company they contact saving them money.

If you really want to save the MOST money on insurance, get quotes from all the leading insurance companies, and do not choose an insurance company, until you have had all the quotes you received, reviewed by a human being working for the insurance company. Consider the price, the advantages of each insurance company, and use my website insurance company reviews to choose the best company for you.

If an insurance company or agent contacts you, after you have had all your insurance quotes reviewed by an agent or company employee, and you have already chosen another insurance company, reply to them, by phone or e-mail, and let them know you have finished shopping, and you no longer wish to be contacted by them, unless they can offer you a better price in the future.

If the only reason you did not choose them was because of price, let them work for you, and contact you in the future, to quote you again. Rates are always changing, and the company having an expensive rate for you now, may have the best rate for you at your next policy renewal.

In the unlikely event you speak with an aggressive salesperson, and they continue to call you after you told them not to call you, ask to be placed on their company’s Do Not Call list. It can take up to 30 days for you to be added to the do not call list, but once you are on it, the individual contacting you, and the insurance company, can face steep fines if they call you again.

Do you always speak with the insurance company after getting price quotes online? Tell me about it. Please leave a comment on my facebook page. Follow me on Twitter for important insurance consumer news and new blog entries at CarInsWatch.