Foremost Insurance Review: Auto & Home Insurance Customer Complaints, AM Best & JD Power Ratings

This Foremost Insurance review will evaluate the AM Best financial strength ratings, any JD Power claims & customer satisfaction ratings, and the 2009-2014 home & auto insurance complaint record for the subsidiary companies of Foremost Insurance Group, to determine whether each subsidiary, such as Foremost Insurance Company of Grand Rapids, MI, has a better-than-average, average, or worse-than-average customer complaint record.

Foremost insures mainly high risk drivers, mobile homes, trailers, vacant homes, homes with a recent claims history, and other properties many other insurance companies won’t insure. I’ll compare the auto & home insurance complaint records for the Foremost subsidiary companies, with major competitors offering nonstandard auto insurance and specialty home insurance, like Progressive, Homesite, Dairyland, & American Modern.

Be sure to use the information in this review and the ad below this paragraph (or the ad at the end of this review) to request price quotes from multiple insurance companies, and find the best auto or home insurance company for you.

The detailed information in this review compares Foremost auto & home insurance to the industry average and competing companies for customer service, claims processing performance, customer complaints, financial strength, and insurance rates, but if If you don’t want to read all the details, you can go to this review on my website here, to see at a glance if Foremost consistently performs better than average, average, or worse than average for customer service, complaints, claims, and pricing, and compare Foremost to over 40 other U.S. auto & home insurance companies.

I update my reviews throughout the year as new data becomes available, so be sure to bookmark or place my website in your favorites, so you can keep up on how Foremost and other major insurance companies perform in the future. If the information in this review helps you, please like this review on Facebook and share the link to it on the Web and through social media.


Foremost Insurance Review

As mentioned above, Foremost specializes in nonstandard auto insurance and specialty home insurance, so if you are an auto or home owner considering insuring with Foremost, its probably because you have few other options. At the end of this review, I’ll compare the complaint record for Foremost with other companies possibly able to help you. Independent insurance agents in your area are a good resource to help you figure out your insurance company options, when you find some companies won’t insure you. Foremost also specializes in mobile home insurance, and is a leading insurer of mobile homes and trailer homes in the USA.

This Foremost insurance review is divided into five sections, consisting of: 1. its AM Best Financial Strength Ratings 2. any JD Power insurance customer & claims satisfaction ratings for Foremost 3. the auto & home insurance customer complaint records for the Foremost subsidiaries, and 4. information about competing auto & home insurance companies, and how their complaint records compare to the Foremost companies.

1. AM Best Financial Strength Rating for the Foremost companies

The Foremost companies (Foremost County Mutual Insurance Company, Foremost Insurance Company Grand Rapids, Michigan, Foremost Lloyds of Texas, Foremost Property & Casualty Insurance Company, Foremost Signature Insurance Company, and Farmers Specialty Insurance Company) had their A (Excellent) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) affirmed on 08/21/2014. A is the third highest rating for AM Best. I become concerned with any car or homeowners insurance company or subsidiary with less than an A- rating for financial strength from AM Best.

AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for any of the Foremost companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Some major auto & home insurance companies have higher or slightly lower financial strength ratings than the Foremost companies, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.

2. Foremost Insurance JD Power Auto & Homeowners Claims & Customer Satisfaction Ratings

The Foremost insurance companies, like other insurance companies focused on a smaller specialized market (nonstandard auto insurance and specialty homeowners insurance), does not have enough auto or homeowners insurance customers at this time in any one state, region, or nationally to be included in any of the recent annual JD Power insurance customer satisfaction studies, which evaluate the largest national and regional auto or homeowners insurance companies in the USA. Not being included in a JD Power insurance study does not make any Foremost insurance subsidiary better or worse than JD Power rated companies, but it does make it harder to evaluate the quality of customer service provided by a company not rated by JD Power, like the Foremost companies.

3. Foremost Auto & Homeowners Insurance Complaint Statistics & Ratings

You may really like your auto or home insurance company, or you may have been told by relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. The good news is many insurance companies settle a good portion of their claims in a manner acceptable to the majority of their customers. However, the wise consumer should avoid insurance companies with a worse than average history of auto or home insurance complaints.

The most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim. The complaint statistics used in this Foremost insurance companies review are the number of upheld complaints filed against the Foremost companies with a state’s insurance regulatory authority, adjusted for the company’s market share, as determined by the National Association of Insurance Commissioners. This review provides valuable information to help you decide if Foremost is best for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.

Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an auto or home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.

So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify if Foremost has a good or poor complaint record.

Here’s how I establish my auto & homeowners insurance complaint ratings:

B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.

C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.05 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.95 to .75).

W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.

I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). Companies with “B” or “C+” ratings are okay, too, particularly if they have less market share, with less than $50,000,000 in premiums for that line of insurance (auto or home) each year. I prefer to avoid companies with a consistently higher than average number of complaints, or with inconsistent complaint records, unless there are mitigating factors, such as very small market share.

I. Auto Insurance Complaint Record for the Foremost Companies

Foremost auto insurance complaint record considering all subsidiaries:

Average

Foremost has five subsidiary companies insuring private passenger vehicles in the states where the company sells auto insurance. The use of more than one auto or home insurance subsidiary company is usually to offer different pricing to specific risk profiles (for example, drivers with a clean driving record vs. drivers with tickets and accidents), operate in a certain US state or group of states, or offer different lines of insurance, such as mobile home or motorcycle insurance.

Here is the auto insurance complaint record for each of the Foremost subsidiaries insuring autos in the USA:

Foremost Insurance Company Grand Rapids, Michigan Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.60)

2014 US auto insurance premium = $282,189,663

2013 Auto Insurance Complaint Ratio = C (.97)

2013 US auto insurance premium = $268,941,907

2012 Auto Insurance Complaint Ratio = B (.62)

2012 US auto insurance premium = $274,360,498

2011 Auto Insurance Complaint Ratio = B (.52)

2011 US auto insurance premium = $261,616,949

2010 Auto Insurance Complaint Ratio = B (.36)

2010 US auto insurance premium = $232,587,982

2009 Auto Insurance Complaint Ratio = B (.64)

Foremost Insurance Company Grand Rapids, Michigan insures vehicles in the following states: AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.

Foremost Insurance Company Grand Rapids, Michigan is the Foremost subsidiary with the largest auto insurance market share and insures almost all of the auto insurance customers outside of Texas, buying coverage from Foremost. Its auto insurance market share grew from 2013 to 2014, which may be an indication Foremost Insurance Company Grand Rapids, Michigan now has more competitive auto insurance rates in at least some states.

Foremost Property & Casualty Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = W (7.48)

2014 US auto insurance premium = $9,974,550

2013 Auto Insurance Complaint Ratio = C- (1.13)

2013 US auto insurance premium = $9,635,571

2012 Auto Insurance Complaint Ratio = B (0) (No complaints)

2012 US auto insurance premium = $9,181,059

2011 Auto Insurance Complaint Ratio = W (4.93)

2011 US auto insurance premium = $8,635,557

2010 Auto Insurance Complaint Ratio = B (0) (No complaints)

2010 US auto insurance premium = $8,048,316

2009 Auto Insurance Complaint Ratio = W (1.26)

Foremost Property & Casualty Insurance Company operates in the following states: AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.

Foremost Property & Casualty Insurance Company has a very small auto insurance market share, which has remained flat since 2010, so this Foremost subsidiary may not be selling new auto insurance policies or have competitive auto insurance rates.

Foremost Signature Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (0) (No complaints)

2014 US auto insurance premium = $2,633,743

2013 Auto Insurance Complaint Ratio = B (0) (No complaints)

2013 US auto insurance premium = $2,065,867

2012 Auto Insurance Complaint Ratio = B (0) (No complaints)

2012 US auto insurance premium = $3,422,685

2011 Auto Insurance Complaint Ratio = B (0) (No complaints)

2011 US auto insurance premium = $5,919,432

2010 Auto Insurance Complaint Ratio = B (0) (No complaints)

2010 US auto insurance premium = $2,057,987

2009 Auto Insurance Complaint Ratio = B (0) (No complaints)

Foremost Signature Insurance Company operates in the following states: AK, AL, AZ, AR, CA, CO, DE, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MO, MS, MT, NE, NV, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.

Foremost Signature Insurance Company had no auto insurance complaints from 2009 to 2014, but it also has very, very few auto insurance customers, and may not be selling new auto insurance policies in any of the states where it is licensed to operate.

Foremost County Mutual Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = B (.17)

2014 US auto insurance premium = $249,981,503

2013 Auto Insurance Complaint Ratio = B (.26)

2013 US auto insurance premium = $211,468,537

2012 Auto Insurance Complaint Ratio = B (.09)

2012 US auto insurance premium = $195,384,429

2011 Auto Insurance Complaint Ratio = B (.06)

2011 US auto insurance premium = $153,175,815

2010 Auto Insurance Complaint Ratio = B (.06)

2010 US auto insurance premium = $136,869,535

2009 Auto Insurance Complaint Ratio = B (0) (No complaints)

Foremost County Mutual Insurance Company insures vehicles in the state of Texas only.

Foremost County Mutual Insurance Company has a large share of the Texas auto insurance market and this subsidiary has grown significantly each year since 2010, which may be a strong indication Foremost County Mutual Insurance Company has competitive auto insurance rates.

Farmers Specialty Insurance Company (formerly known as American Federation Insurance Company) Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Auto Insurance Complaint Ratio = W (2.05)

2014 US auto insurance premium = $10,383,785

2013 Auto Insurance Complaint Ratio = No auto insurance policies in force

2013 US auto insurance premium = $0

Farmers Specialty Insurance Company insures autos in the following states: AR, AZ, CA, CO, DE, FL, IL, IN, MD, MI, MN, NV, NM, OH, OR, TN, UT, WA, WI

Farmers Specialty Insurance Company started selling the product line of auto insurance in 2014. Although it still has very small auto insurance market share by the end of 2014, it experienced significant growth in its first year offering auto insurance. Because of its small auto insurance market share, the two auto insurance complaints it received in 2014 resulted in a worse than average complaint ratio.

II. Home Insurance Complaint Record for the Foremost Companies

Foremost home insurance complaint record considering all subsidiaries:

Average

Foremost Insurance Group sells home, dwelling, mobile home, & trailer insurance through the five subsidiary companies listed below. Here is each subsidiary’s home insurance complaint record:

Foremost Insurance Company Grand Rapids, Michigan Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.65)

2014 US home insurance premium = $842,722,160

2013 Home Insurance Complaint Ratio = C+ (.84)

2013 US home insurance premium = $806,317,912

2012 Home Insurance Complaint Ratio = B (.72)

2012 US home insurance premium = $758,845,494

2011 Home Insurance Complaint Ratio = C- (1.18)

2011 US home insurance premium = $598,009,524

2010 Home Insurance Complaint Ratio = C- (1.10)

2010 US home insurance premium = $548,001,193

2009 Home Insurance Complaint Ratio = C+ (.94)

Foremost Insurance Company Grand Rapids, Michigan insures properties in the following states: AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Foremost Insurance Company Grand Rapids, Michigan is the Foremost subsidiary with the largest home insurance market share and insures most of the home insurance customers buying coverage from Foremost. Its home insurance market share has grown a lot each year since 2010, which may be a strong indication Foremost Insurance Company Grand Rapids, Michigan has competitive home insurance rates in at least some states.

Foremost Property & Casualty Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = W (1.59)

2014 US home insurance premium = $127,338,659

2013 Home Insurance Complaint Ratio = W (1.49)

2013 US home insurance premium = $126,108,234

2012 Home Insurance Complaint Ratio = C+ (.86)

2012 US home insurance premium = $122,371,370

2011 Home Insurance Complaint Ratio = W (1.42)

2011 US home insurance premium = $120,001,331

2010 Home Insurance Complaint Ratio = C- (1.16)

2010 US home insurance premium = $117,839,647

2009 Home Insurance Complaint Ratio = W (1.75)

Foremost Property & Casualty Insurance Company insures properties in the following states: AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.

Foremost Property & Casualty Insurance Company is the Foremost subsidiary with the second largest home insurance market share, which has grown each year since 2010, which may mean Foremost Property & Casualty Insurance Company has competitive home insurance rates in at least some states. However, it has had a worse than average home insurance complaint record in three of the last four years.

Foremost Signature Insurance Company Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = W (3.85)

2014 US home insurance premium = $2,393,880

2013 Home Insurance Complaint Ratio = W (2.81)

2013 US home insurance premium = $7,863,612

2012 Home Insurance Complaint Ratio = C (.97)

2012 US home insurance premium = $25,167,378

2011 Home Insurance Complaint Ratio = B (.69)

2011 US home insurance premium = $130,075,359

2010 Home Insurance Complaint Ratio = C+ (.89)

2010 US home insurance premium = $152,985,526

2009 Home Insurance Complaint Ratio = C+ (.87)

Foremost Signature Insurance Company operates in the following states: AK, AL, AZ, AR, CA, CO, DE, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MO, MS, MT, NE, NV, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

The home insurance market share for Foremost Signature Insurance Company has dropped greatly each year since 2010, now having very few home insurance customers, where one & two home insurance complaints each year in 2014 & 2013 respectively, resulted in worse than average home insurance complaint ratios. Foremost Signature Insurance Company may no longer be selling new home insurance policies, and may be canceling its existing home insurance policies of its customers, to have this subsidiary exit this line of business.

Farmers Specialty Insurance Company (formerly known as American Federation Insurance Company) Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = No home insurance policies in force

2014 US home insurance premium = $0

2013 Home Insurance Complaint Ratio = B (0) (No complaints)

2013 US home insurance premium = $801,457

2012 Home Insurance Complaint Ratio = B (0) (No complaints)

2012 US home insurance premium = $3,077,488

2011 Home Insurance Complaint Ratio = W (2.19)

2011 US home insurance premium = $3,704,930

2010 Home Insurance Complaint Ratio = W (2.69)

2010 US home insurance premium = $6,758,842

2009 Home Insurance Complaint Ratio = B (.73)

This subsidiary, Farmers Specialty Insurance Company, has been re-purposed to sell auto insurance only.

Foremost Lloyds of Texas Home Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2014 Home Insurance Complaint Ratio = B (.44)

2014 US home insurance premium = $124,628,297

2013 Home Insurance Complaint Ratio = B (.55)

2013 US home insurance premium = $119,758,304

2012 Home Insurance Complaint Ratio = B (.38)

2012 US home insurance premium = $105,339,324

2011 Home Insurance Complaint Ratio = B (.09)

2011 US home insurance premium = $93,333,272

2010 Home Insurance Complaint Ratio = B (.41)

2010 US home insurance premium = $88,736,876

2009 Home Insurance Complaint Ratio = C (1.07)

Foremost Lloyds of Texas insures properties in the state of Texas only.

Foremost Lloyds of Texas has a better than average home insurance complaint record each year since 2010, with its number of home insurance complaints in its worst year from 2010 to 2014 at still only 55% of the industry average. The home insurance market share for Foremost Lloyds of Texas has grown each year since 2010, which may indicate Foremost Lloyds of Texas has competitive home insurance rates in Texas.

4. Foremost Auto & Home Insurance Complaint Ratings Compared to Major Competitors

Dairyland Insurance

Auto insurance complaint record: The Dairyland subsidiaries have a history of worse annual auto insurance complaint ratios, when compared to the Foremost Insurance Group companies.

You can check auto insurance complaint statistics for the Dairyland companies in this complaints & ratings review here.

Progressive Insurance

Auto insurance complaint record: Some of the many Progressive Insurance Group companies have a history of about the same annual auto insurance complaint ratios as the Foremost Insurance Group companies. These Progressive subsidiaries have worse auto insurance complaint ratios than the Foremost Insurance Group companies: Progressive Casualty Insurance Company, Progressive Classic Insurance Company, Progressive Express Insurance Company, Progressive Southeastern Insurance Company, & United Financial Casualty Company.

You can check the complaint statistics for the Progressive Insurance companies in this complaints & ratings review here.

American Modern Insurance

Home insurance complaint record:Some of the American Modern subsidiaries have a history of worse annual home insurance complaint ratios than the Foremost Insurance Group companies.

You can check the American Modern home insurance complaint statistics in my review here.

Homesite Insurance

Home insurance complaint record: The Homesite companies have a history of worse annual home insurance complaint ratios than the Foremost Insurance Group companies.

You can check the Homesite complaint statistics in my review here.

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Thanks for reading this review about Foremost auto & home insurance complaints. You can find other reviews of leading auto, home, & life insurance companies on my website & blog. What do you think of Foremost auto & home insurance? Did you find this review useful? Comment on my facebook page. If you have questions, you can reach me at help@smartshopyourcarinsurance.com. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.