Does your auto insurance company have a very large amount of customer complaints? Will you have problems placing a claim, or have a valid claim delayed or denied? Is your insurance company any good? Will you have a bad experience when you need your insurance company? Most consumers fail to check the complaint records of their car & home insurance companies. This blog post provides complaint information for twenty major Oklahoma car insurance companies and rates and ranks them based on their 2010 national complaint record (Accurate 2011 complaint records are not available yet). Be aware of the best & worst insurance companies in Oklahoma.
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With my state reviews, I like to use the state complaint ratios, to tell you if an insurance company has a better or worse complaint record in your state, compared to competing insurance companies.
Unfortunately, not every state’s insurance department provides state complaint ratios. Oklahoma is one of them. Complaint ratios are helpful to compare car insurance companies, to see if an insurance company has a higher than average, or lower than average number of complaints, adjusted based on the insurance company’s market share.
A state’s insurance department website is usually a good place to find out consumer information about insurance & insurance companies.
Here is the link to the Oklahoma Insurance Department Website, which I used as a resource to find the 20 insurance companies on this list, including the ten largest insurance companies selling auto insurance in Oklahoma.
As I mentioned earlier in this blog entry, you need to use the complaint ratio to fairly compare an insurance company’s complaint record with another insurance company’s complaint record.
I devised a letter grade system, using the national complaint ratios from my website, for the insurance companies listed below, to make it easy to tell a car insurance company with a great or good complaint record, from a car insurance company with a poor or average complaint record.
Here is my grading system. I also list the national complaint ratio for each company (the lower the number the better the complaint record).
A+ = Insurance companies with complaints 25% or less than the average insurance company.
A = Insurance companies with complaints 50% or less than the average insurance company.
B = Insurance companies with complaints 90% or less than the average insurance company.
C = Insurance companies with complaints from 90% to 110% of the average insurance company.
D = Insurance companies with complaints from 110% to 200% of the average insurance company.
F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!
Consider these grades, along with price and other factors (as listed on my website), when choosing an auto insurance company.
Insurance companies frequently have several subsidiary auto insurance companies. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade. For example, Progressive has two companies on this list: Progressive Northern Insurance Company & Progressive Direct Insurance Company.
If you want to decrease the chance of having a problem with your insurance company, go with the highest ranked auto insurance company, although it could cost more. The good news is the best auto insurance companies often have very good rates. You can go with a better insurance company AND save money!
Here is the list. Remember to shop with as many companies as possible, so you can find the best rates, service, & coverage for you.
20 Major Oklahoma Auto Insurance Companies Ranked from Best to Worst by Their 2010 National Complaint Records
1. State Farm Mutual Auto Insurance Company = A (.34)
2. American Farmers & Ranchers Mutual Insurance Company (AFR) = A (.34)
3. Allstate Fire & Casualty Insurance Company = A (.39)
4. Mid-Century Insurance Company (Farmers Insurance Group) = A- (.48)
5. GEICO General Insurance Company = B+ (.51)
6. Progressive Northern Insurance Company = B (.54)
7. Liberty Mutual Fire Insurance Company = B (.56)
8. American Mercury Insurance Company = B (.56)
9. Shelter Mutual Insurance Company = B (.58)
10. State Farm Fire & Casualty Company = B (.61)
11. Geico Indemnity Company = B (.62)
12. Progressive Direct Insurance Company= B (.65)
13. United Services Automobile Association = B (.71) (USAA sells only to the military, their immediate family members, and honorably discharged veterans).
14. Allstate Insurance Company = C (.96)
15. USAA Casualty Insurance Company = C (.96) (USAA sells only to the military, their immediate family members, and honorably discharged veterans).
16. American National Property & Casualty Company (ANPAC) = C (1.00)
17. Farmers Insurance Company, Inc. = C (1.06)
18. Oklahoma Farm Bureau Mutual Insurance Company = D+ (1.17)
19. Safeco Insurance Company of America = D (1.32)
20. Equity Insurance Company = F (3.10)
Now you know the complaint ratings for the major auto insurance companies in Oklahoma. The next step is to get price quotes by shopping your auto insurance & homeowners insurance with ALL the leading insurance companies, you can get a great price AND great customer service & claims handling. Use my website to find all the leading insurance companies, evaluate their customer service, and find the best price for you. Click the ad below and start shopping now!
Do you have any questions or commentary about these Oklahoma car insurance ratings or rankings? Tell me about it. Please leave a comment on my facebook page. Or, you can e-mail me at firstname.lastname@example.org if you have questions and would like my help. Follow me on Twitter for important insurance consumer news and new blog entries at CarInsWatch.