Does your car insurance company have many complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? How do you know if your company is good or bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for 40 of the largest (by market share in Michigan, based on premium) auto insurance companies and rank them, from best to worst, based on their 2010 record of auto insurance complaints in Michigan (Accurate 2011 data is not available yet)..
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The Michigan Office of Financial & Insurance Regulation website is the source of my information about market share & complaint information. The Michigan complaint ratio is determined by the number of complaints per one million dollars of direct written car insurance premium. The ratio is used so you can compare the complaint records among car insurance companies fairly.
For example, Cincinnati Insurance Company had .04 complaints per one million dollars of auto insurance premium it collected in 2010. State Farm Mutual Automobile Insurance Company had .08 complaints per one million dollars of auto insurance premium it collected in 2010, which is two times the number of complaints per one million dollars of premium than Cincinnati Insurance. But both of these companies have a much better 2010 complaint ratio than Affirmative Insurance Company of Michigan, which at .25, is more than three times more than State Farm’s 2010 complaint ratio.
The complaint ratio is important, because an auto insurance company with a lot more customers is likely to have a larger number of complaints than a smaller car insurance company, because it handles many more customer transactions.
For example, a big insurance company may handle 5,000 total loss auto claims, and have 2 valid complaints in regards to how these claims were handled. A smaller car insurance company may have 100 total loss auto claims, and only one valid complaint.
Even though the larger insurance company had two times the number of complaints than the smaller car insurance company, the larger insurance company has 1 complaint per 2,500 claims, and the smaller company has 1 complaint per 100 claims. The larger insurance company really has the better complaint record.
The Michigan complaint ratio uses the number of Michigan car insurance complaints per one million dollars of premium, so you can compare an insurance company’s complaint records with other companies fairly, regardless of the size of the companies.
Unlike the national complaint ratios on my website, each insurance company’s Michigan complaint ratio is not compared to an average number of complaints for the auto insurance market. The Michigan complaint ratio is useful only when comparing insurance companies.
Using the example from above, State Farm has double the number of complaints than Cincinnati Insurance Company, but they are both good complaint records, when compared with some of the other auto insurance companies in Michigan.
You want to consider other factors, beyond a single year’s complaint ratio, when deciding on an insurance company.
For additional information to help you choose an auto insurance company, go to my web site to see national complaint ratios, AM Best ratings, & JD Power customer satisfaction ratings on auto insurance companies, or to find information regarding homeowners insurance.
Insurance companies frequently have several subsidiary auto insurance companies, and the name of the subsidiary may be different than the parent insurance group. For example, Citizen’s Insurance Company of America, and Citizen’s Insurance Company of the Midwest are owned by Hanover Insurance Group. Make sure you know the name of the insurance subsidiary company quoting or insuring you, to check the proper complaint ratio.
Here’s my list:
40 Top Auto Insurance Companies Ranked from Best to Worst by their 2010 Michigan Auto Insurance Complaint Ratios
1. MEEMIC Insurance Company (AAA) = .04
2. MIC General Insurance Corporation = .04
3. Cherokee Insurance Company = .04
4. Cincinnati Insurance Company = .04
5. Metropolitan Group Property & Casualty Insurance Company = .04
6. Frankenmuth Mutual Insurance Company = .05
7. Home-Owners Insurance company= .06
8. Citizen Insurance Company of the Midwest = .06
9. Farm Bureau Mutual Insurance Company of Michigan = .06
10. Michigan Millers Mutual Insurance Company = .06
11. Allstate Property & Casualty Insurance Company = .07
12. Auto-Owners Insurance Company = .07
13. Liberty Mutual Fire Insurance Company = .07
14.Pioneer State Mutual Insurance Company = .07
15. Amco Insurance Company (Allied) = .07
16. Esurance Insurance Company = .07
17. State Farm Mutual Automobile Insurance Company = .08
18. Progressive Marathon Insurance Company = .08
19. United Services Automobile Association (USAA) = .08
20. Hastings Mutual Insurance Company = .08
21. Auto Club Group Insurance Company (AAA) = .09
22. MemberSelect Insurance Company (AAA) = .09
23. Grange Insurance Company of Michigan = .30
24. Progressive Michigan Insurance Company = .10
25. Michigan Insurance Company = .11
26. Citizen’s Insurance Company of America (Hanover) = .12
27. Geico Indemnity Company = .12
28. Safeco Insurance Company of Illinois = .12
29. Allstate Insurance Company = .13
30. Nationwide Mutual Fire Insurance Company = .13
31. IDS Property Casualty Insurance Company (Ameriprise) = .13
32. Farm Bureau General Insurance Company of Michigan = .14
33. USAA Casualty Insurance Company = .15
34. Property & Casualty Insurance Company of Hartford (Hartford) = .19
35. Farmers Insurance Exchange = .20
36. Auto Club Insurance Association = .23
37. Affirmative Insurance Company of Michigan = .25
38. Allied Property & Casualty Insurance Company = .31
39. Bristol West Preferred Insurance Company = .36
40. Titan Insurance Company = .36
Now you know how the largest auto insurance companies are rated for complaints, go and shop your car & home insurance. You can get better rates AND better service!
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