Does your auto insurance company have a lot of complaints? How good is your company? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for the 60 largest (by Indiana market share) auto insurance companies, and rank them from best to worst based on their 2010 complaint record (Accurate 2011 complaint record not available yet).I’m always blogging to help you get the best policies and prices for auto, home, & life insurance, so bookmark or place my website in your favorites!

The Indiana Department of Insurance website is the source of my information about market share & complaint information. I provide the Indiana complaint index for each car insurance company, but I devised a letter grade system to make it easy to tell an insurance company with a great or good complaint record, from an insurance company with a poor or average complaint record.

Visit my website to see national complaint ratios on auto insurance companies (or to find complaint information regarding homeowners insurance) not on this list.

Here is my grading system. I also list the Indiana complaint index number. The lower the complaint index number, the better the company’s complaint record. 1 = average. Greater than 1 is worse than average. Less than 1 is better than average.

A+ = Insurance companies with complaints 25% or less than the average insurance company.

A = Insurance companies with complaints 50% or less than the average insurance company.

B = Insurance companies with complaints 90% or less than the average insurance company.

C = Insurance companies with complaints from 90% to 110% of the average insurance company.

D = Insurance companies with complaints from 110% to 200% of the average insurance company.

F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!

Consider these grades, along with price and other factors (as listed on my website), when choosing an auto insurance company.

Insurance companies frequently have several subsidiary auto insurance companies. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.

60 Top Auto Insurance Companies Ranked from Best to Worst by their 2010 Indiana Complaint Records

1. State Farm Fire & Casualty Company = A+ (.08)

2. Cincinnati Insurance Company = A+ (.11)

3. Auto-Owners Insurance Company = A+ (.24)

4. Westfield National Insurance Company = A (.26)

5. Owners Insurance Company = A (.31)

6. Esurance Insurance Company = A (.33)

7. Milbank Insurance Company (A State Auto company) = A (.35)

8. Central Mutual Insurance Company = A (.35)

9. Standard Mutual Insurance Company = A (.36)

10. Westfield Insurance Company = A (.39)

11. AMCO Insurance Company = A (.44)

12. State Farm Mutual Automobile Insurance Company = A- (.48)

13. State Automobile Mutual Insurance Company = B (.56)

14. Indiana Farmers Mutual Insurance Company (NOT part of Farmers Insurance) = B (.59)

15. Property & Casualty Insurance Company of Hartford (The Hartford) = B (.60)

16. Trustgard Insurance Company (Grange Mutual Casualty Group) = B (.61)

17. Progressive Southeastern Insurance Company = B (.62)

18. Farmers Automobile Insurance Association = B (.63)

19. Liberty Mutual Fire Insurance Company = B (.67)

20. American Standard Insurance Company of Wisconsin (American Family) = B (.71)

21. Selective Insurance Company of South Carolina = B (.74)

22. Geico General Insurance Company = B-(.81)

23. United Services Automobile Association = B- (.81) (USAA sells only to the military, their immediate family members, and honorably discharged veterans).

24. United Farm Family Mutual Insurance Company = B- (.82).

25.American Family Mutual Insurance Company = B- (.82).

26. Indiana Insurance Company = B- (.85).

27. Progressive Paloverde Insurance Company = B- (.87).

28. Allstate Insurance Company = B- (.87).

29. Metropolitan Group Property & Casualty Insurance Company = B- (.87).

30. TRAVCO Insurance Company (Travelers) = C+ (.93).

31. Erie Insurance Exchange = C (.96).

32. Shelter Mutual Insurance Company = C (.99).

33. GEICO Indemnity Company = C (1.01).

34. Allstate Indemnity Company = C (1.05).

35. Motorists Mutual Insurance Company = C (1.05).

36. Allstate Property & Casualty Insurance Company = C- (1.07).

37. Government Employees Insurance Company (GEICO) = C- (1.10).

38. Hastings Mutual Insurance Company = D+ (1.14).

39. MemberSelect Insurance Company (AAA) = D+ (1.15).

40. Illinois Farmers Insurance Company (Farmers) = D+ (1.19).

41. Grange Indemnity Insurance Company = D (1.21).

42. Safeco Insurance Company of Illinois = D (1.23).

43. Meridian Security Insurance Company = D (1.36).

44. Nationwide Mutual Insurance Company = D (1.38).

45. USAA Casualty Insurance Company = D (1.39) (USAA sells only to the military, their immediate family members, and honorably discharged veterans).

46. Western United Insurance Company (AAA) = D (1.41)

47. American National Property & Casualty Company = D (1.55)

48. Metropolitan Property & Casualty Insurance Company = D (1.63)

49. West Bend Mutual Insurance Company = D (1.67)

50. Allied Property & Casualty Insurance Company = D (1.82)

51. Hanover Insurance Company = D- (1.95)

52. 21st Century Centennial Insurance Company = D- (1.95)

53. Bristol West Insurance Company = D- (1.96)

54. Trumbull Insurance Company (The Hartford) = F (2.40)

55. Permanent General Assurance Corporation (The General) = F (2.86)

56. Victoria Select Insurance Company ( A Nationwide company) = F (4.14)

57. Safe Auto Insurance Company = F (4.34)

58. Affirmative Insurance Company = F (6.52)

59. Founders Insurance Company = F (8.38)

60. American Access Casualty Company = F (9.61).

Now you know the complaint ratings for 60 of the leading car insurance companies in Indiana, it’s time to shop your home & auto insurance.

Per the Indiana Department of Insurance (DOI) Website, 112 auto insurance companies (most likely smaller companies) had no complaints in 2010, but are not identified. If your car insurance company is not on the above list, check the Indiana DOI Website for its complaint index. If your company is not listed on the Website, it may not have had any complaints in 2010.

Remember, you want to choose a good insurance company with a consistent, better than average complaint record, but you want a good price and coverage options, too. If you shop, you may find you can get better rates, better coverage, AND better service.

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