Does your auto insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Is your company really good or really bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for the 15 largest (by Connecticut market share, based on premium) auto insurance companies, and rank them on their 2010 Connecticut auto insurance complaint ratios. I also have 2 additional lists of a few large car insurance companies, not on the list of 15 largest auto insurance companies, with the best & worst Connecticut auto insurance complaint record in 2010 (Accurate 2011 complaint records not available yet).
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The Connecticut Insurance Department website is the source of my information about market share & complaint information. The Connecticut complaint ratio is determined by dividing the number of complaints for each auto insurance company, and dividing it by its direct earned premium in Connecticut, then multiplying by 1,000,000. The ratio is used so you can compare the complaint records among car insurance companies fairly.
A car insurance company with a lot more customers is likely to have more complaints than a smaller car insurance company, because it handles more customer transactions.
For example, a large insurance company may handle 10,000 total loss auto claims, and have 2 valid complaints in regards to how these claims were handled. A smaller car insurance company may have 500 total loss auto claims, and only one valid complaint.
Even though the larger insurance company had twice the number of complaints than the smaller car insurance company, the larger insurance company has 1 complaint per 5,000 claims, and the smaller company has 1 complaint per 500 claims. The larger insurance company really has the better complaint record.
Here is how the Colorado complaint ratio works: Company A had a total earned premium for auto insurance in 2010 of one million. Company A had 1 complaint.
1 complaint divided by 1 million earned premium multiplied by 1 million = 1.00 = Connecticut complaint ratio.
Company B had a total earned premium for auto insurance in 2010 of two million. Company A had 4 complaints.
4 complaints divided by 2 million earned premium multiplied by 1 million = 2.00 Connecticut complaint ratio.
Company B’s complaint record (2.00) is twice as bad Company A’s complaint record (1.00).
Unlike the national complaint ratios on my website, each insurance company’s Connecticut complaint ratio is not compared to an average number of complaints for the auto insurance market. The Connecticut complaint ratio is useful only when comparing insurance companies.
For example, Country insurance has a 2010 Connecticut auto insurance complaint ratio of .019, and Amica Mutual Insurance Group has a 2010 Connecticut auto insurance complaint ratio of .047. Amica has more than twice as many complaints, when adjusted for market share, than Country, but both insurance companies may have very good complaint records, compared to the industry average.
You want to consider other factors, beyond one year’s complaint ratio, when deciding on an insurance company. However, The Hanover has a Connecticut auto insurance complaint ratio of .169, which is close to ten times the Country Insurance complaint ratio, so knowing your auto insurance company’s Connecticut complaint ratio is important to you.
For additional information, check out my website to see national complaint ratios, AM Best ratings, & JD Power customer satisfaction ratings on auto insurance companies, or to find information regarding homeowners insurance.
Insurance companies frequently have several subsidiary auto insurance companies, and the name of the subsidiary may be different than the parent insurance group. For example, Zurich Insurance Group includes Farmers (including Mid-Century), Bristol West & Foremost. Make sure you know the insurance group owning your insurance subsidiary quoting or insuring you, to check the proper complaint ratio.
Here’s my list. Don’t forget to look at the 2 lists below it for the car insurance companies with the best & worst auto insurance complaint records in Connecticut.
15 Top Auto Insurance Companies Ranked by their 2010 Connecticut Auto Insurance Complaint Ratios (from best to worst)
1. Country Insurance & Financial Services Group = .019
2. Unitrin Group (Kemper) = .026
3. Amica Mutual Group = .047
4. Progressive Group = .055
5. Travelers Group= .055
6. USAA Group = .060
7. State Farm Group = .064
8. Nationwide Corp. = .087
9. Hartford Fire & Casualty Group = .088
10. Liberty Mutual Group = .105
11. Metropolitan Group (Metlife) = .108
12. Allstate Insurance Group = .115
13. Zurich Insurance Group (Farmers) = .138
14. Berkshire Hathaway Group (GEICO) = .139
15. The Hanover Group = .169
Largest Auto Insurance Companies (by Connecticut market share) not on the list above with the worst 2010 Connecticut Auto Insurance Complaint Ratios
Infinity Property & Casualty Insurance Group = .207
Sentry Insurance Group = .239
Central Mutual Insurance Company Group = .259
Ameriprise Financial Group = .301
Largest Insurance Companies (by Connecticut market share) not on the top 15 list with the best 2010 Connecticut Auto Insurance Complaint Ratios
State Auto Mutual Group = 0 (No complaints in 2010)
Utica Group = 0 (No complaints in 2010)
Chubb & Son, Inc. Group = 0 (No complaints in 2010)
Now you know how the largest auto insurance companies are rated for complaints, go and shop your car insurance. You can get better rates AND better service!
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