Does your homeowners insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Is your company good or bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for the 25 largest (by number of policies/homes insured in California) homeowners insurance companies, and rate them based on their 2010 California complaint record.( Accurate 2011 complaint data not available yet). Find out the best & worst companies.
The California Department of Insurance website is the source of my information about market share & complaint information. I provide the California complaint index for each home insurance company, but I devised a letter grade system to make it easy to tell an insurance company with a great or good complaint record, from an insurance company with a poor or average complaint record.
For additional information, please go to my website to see national complaint ratios on these insurance companies, and other insurance companies not on this list.
Here is my grading system. I also list the California complaint index number (the lower the number the better the complaint record. A complaint index of “1.00” is average).
A+ = Insurance companies with complaints 25% or less than the average insurance company.
A = Insurance companies with complaints 50% or less than the average insurance company.
B = Insurance companies with complaints 90% or less than the average insurance company.
C = Insurance companies with complaints from 90% to 110% of the average insurance company.
D = Insurance companies with complaints from 110% to 200% of the average insurance company.
F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!
Consider these grades, along with price and other factors (as listed on my website), when choosing an auto insurance company.
Insurance companies frequently have several subsidiary home insurance companies. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.
25 Biggest California Home Insurance Companies Rated by their 2010 California Complaint Records (in alphabetical order)
Allied Property & Casualty Insurance Company (Nationwide Insurance Group) = D (1.18)
Allstate Insurance Company = C- (1.09)
Amco Insurance Company = A (.32)
American Modern Home Insurance Company = D (1.40)
California Capital Insurance Company = A (.38)
California State Auto Association = B+ (.52)
Century National Insurance Company = A+ (0)
Farmers Insurance Exchange = D (1.76)
Fire Insurance Exchange = B (.82)
First American Specialty Insurance Company = A (.37)
First National Insurance Company of America = B (.73)
Foremost Insurance Company of Grand Rapids, MI = A (.41)
Hartford Underwriters Insurance Company = F (2.28)
Inter-insurance Exchange of Auto Club = A- (.50)
Liberty Mutual Fire Insurance Company = D (1.67)
Mercury Casualty Company = A (.29)
Mid-Century Insurance Company (Farmer Insurance Group) = D (1.52)
Pacific Specialty Insurance Company = B (.81)
Safeco Insurance Company of America = A (.29)
Safeco Insurance Company of Illinois = A (.44)
State Farm General Insurance Company = A (.46)
Travelers Commercial Insurance Company = D (1.40)
Travelers Property Casualty Insurance Company = D (1.33)
United Services Automobile Association (USAA) = B (.83) (USAA sells only to the military, their immediate family members, and honorably discharged veterans)
USAA Casualty Insurance Company = B (.69) (USAA sells only to the military, their immediate family members, and honorably discharged veterans)
Now you know how the largest homeowners insurance companies are rated for complaints, go and shop your home insurance. You can get better rates AND better service! Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. For a lot of people, the best insurance company is the one with the lowest rates. The ad below will take you to links to get online quotes from leading Home, Auto, Health, & Life insurance companies in your area. Choose the type of insurance, put in your zip, and start shopping now!
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