This review analyzes & ranks the 25 largest home insurance companies in Florida, from best to worst by their home insurance complaint history, as determined by complaints filed against them by FL home insurance customers & claimants with the Florida Office of Insurance Regulation, in 2009, 2010, 2011, 2012 & 2013.
Common reasons for filing complaints are because of denials, delays, or inadequate payments of claims. Looking at your home insurance company’s complaint record, compared to competitors, over the most recent several years, can help you decide if your homeowners, condominium, or renters insurance company is more likely to provide fair claims handling and customer service when you need it, or if other property insurance companies may be a better choice for you.
This is an old review. so I recommend using my new Florida home insurance reviews for the companies selling the most home insurance policies in Florida here, and the largest insurers of Florida homes here, which include 2014 complaint data.
My website reviews the major auto & home insurance companies in the USA, but many of these large national companies do not sell home insurance in Florida. JD Power & AM Best do not rate many of the largest Florida home insurers, so reviewing a company’s complaint statistics is a major way to determine if an insurance company is likely to provide acceptable or poor service. Read this review, see which companies have the best & worst complaint records in Florida, and shop to find the company with the best choice of coverage, service, & price for you.
2014 Florida Home Insurance Complaints Review
How to use the information in this review
The 25 insurance companies in this review are the largest home insurers in the state of Florida, based on their number of FL home insurance policies, as of Sept. 30, 2013.
Although the 25 companies in this review have the most home insurance market share in Florida, not all of them are selling new home insurance policies. I try to provide accurate information about which companies are still selling new policies, but it’s best to check with the company itself, to confirm availability. You want to consider an insurance company’s home insurance complaint record, when choosing a company. But you need to decide carefully before switching companies, because you may not be able to reinstate your previous company’s policy or re-apply, if the company is no longer selling new home insurance policies.
All home insurance companies DO NOT necessarily provide the same coverage, so you want to consider the coverage each company provides, in addition to its price, service, & complaint record, when selecting a company. I recommend talking to as many agents and companies as you can, and use their expertise to tell you the pros & cons of any company’s home insurance policy, before deciding on a company. Don’t rely on only one company’s or agent’s opinion. When more than one agent or company is telling you the same thing, the information is more likely to be accurate. When discussing coverage, a good agent can show you the policy language indicating how the coverage works.
The Florida Office of Insurance Regulation website is the source of my information about the home insurance companies in this review, and each company’s complaint statistics. Florida has revised how it presents home insurance complaint statistics, since my last Florida home insurance review I wrote in 2012.
To adjust for different size companies, Florida provides the number of policies per complaint. This is because a company insuring twice as many Florida homes as another company, is more likely to have more complaints than a smaller company, due to its larger customer base, but its number of policies per complaint may be lower than the company with less policies.
For example, Company X (600,000 policies) has twice as many home insurance policies as Company Y (300,000 policies). Company X has 200 home insurance complaints and Company Y had 150 home insurance complaints in 2013. Although Company X has a higher number of complaints, it has 1 complaint per 3,000 policies (1:3,000) and Company Y has 1 complaint per 2,000 policies (1:2,000), giving Company X the better complaint record. In reviewing these home insurance complaint statistics, the higher the number of policies per complaint, the better the complaint record is for the company. Don’t worry about keeping track of the math, because I rank the companies from best to worst complaint record, and I’ll point out which companies are performing much better or much worse than the other companies.
Insurance companies often have several subsidiary companies selling home insurance, with different rates & eligibility requirements to qualify for each subsidiary, if the subsidiary is still selling new home insurance policies. Tower Hill, American Strategic Insurance (ASI), & Castle Key each have two of their subsidiaries making this list of the 25 largest home insurance companies in Florida. The companies in this review make up 74.6% of the Florida home insurance market, so there are other companies, or subsidiaries of companies like USAA, Tower Hill, & ASI, which may be insuring your Florida home, not included in this review. Be sure to know the exact name of the company quoting or insuring your property, so you can check its correct home insurance complaint record. For example, Castle Key Indemnity Company has a different complaint record than Castle Key Insurance Company.
2014 Florida Home Insurance Review: Rating The 25 Biggest Companies from Best to Worst by Complaints
BEST BY FAR!
1. UNITED SERVICES AUTOMOBILE ASSOCIATION
2013 Florida Home Insurance Complaint Ratio = 1:5,355
2012 Florida Home Insurance Complaint Ratio = 1:10,076
2011 Florida Home Insurance Complaint Ratio = 1:21,076
2010 Florida Home Insurance Complaint Ratio = 1:9,645
2009 Florida Home Insurance Complaint Ratio = 1:10,241
United Services Automobile Association has the best home insurance complaint record of the 25 largest Florida home insurance companies, and is twice as good as the next best performing company on this list. However, United Services Automobile Association is available only to active US military, honorably discharged veterans, and their immediate families, and this USAA subsidiary may not be available to all who qualify. In addition, it may be difficult for some Florida homes to qualify for coverage. United Services Automobile Association has 2.1% of the Florida home insurance market, though its number of home policies has dropped each year since 2009.
VERY GOOD!
2. ASI ASSURANCE CORP.
2013 Florida Home Insurance Complaint Ratio = 1:1,744
2012 Florida Home Insurance Complaint Ratio = 1:4,119
2011 Florida Home Insurance Complaint Ratio = 1:3,744
2010 Florida Home Insurance Complaint Ratio = 1:3,364
2009 Florida Home Insurance Complaint Ratio = 1:4,262
ASI Assurance Corporation has 1.5% of the Florida home insurance market.
3. AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA
2013 Florida Home Insurance Complaint Ratio = 1:3,647
2012 Florida Home Insurance Complaint Ratio = 1:3,870
2011 Florida Home Insurance Complaint Ratio = 1:4,394
2010 Florida Home Insurance Complaint Ratio = 1:4,310
2009 Florida Home Insurance Complaint Ratio = 1:3,128
American Bankers Insurance Company of FL has 2.0% of the Florida home insurance market. American Bankers Insurance Company of Florida was the second largest seller of new home insurance policies in the quarter ending 9/30/13.
4. FLORIDA FAMILY INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:3,721
2012 Florida Home Insurance Complaint Ratio = 1:3,700
2011 Florida Home Insurance Complaint Ratio = 1:3,957
2010 Florida Home Insurance Complaint Ratio = 1:3,582
2009 Florida Home Insurance Complaint Ratio = 1:3,126
Florida Family Insurance Company has 1.7% of the Florida home insurance market. Florida Family Insurance Company was the 20th largest seller of new home insurance policies in the quarter ending 9/30/13.
5. ASI PREFERRED INSURANCE CORP.
2013 Florida Home Insurance Complaint Ratio = 1:4,136
2012 Florida Home Insurance Complaint Ratio = 1:3,226
2011 Florida Home Insurance Complaint Ratio = 1:4,646
2010 Florida Home Insurance Complaint Ratio = 1:6,937
2009 Florida Home Insurance Complaint Ratio = 1:18,732
ASI Preferred Insurance Corp. has 1.6% of the Florida home insurance market. ASI Preferred Insurance Corporation was the 12th largest seller of new home insurance policies in the quarter ending 9/30/13.
6. ARK ROYAL INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:2,755
2012 Florida Home Insurance Complaint Ratio = 1:3,095
2011 Florida Home Insurance Complaint Ratio = 1:4,883
2010 Florida Home Insurance Complaint Ratio = 1:5,732
2009 Florida Home Insurance Complaint Ratio = 1:5,854
Ark Royal Insurance Company has 1.4% of the Florida home insurance market. Ark Royal Insurance Company was the 15th largest seller of new home insurance policies in the quarter ending 9/30/13.
GOOD!
7. CYPRESS PROPERTY & CASUALTY INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:1,800
2012 Florida Home Insurance Complaint Ratio = 1:3,327
2011 Florida Home Insurance Complaint Ratio = 1:2,408
2010 Florida Home Insurance Complaint Ratio = 1:1,077
2009 Florida Home Insurance Complaint Ratio = 1:1,506
Cypress Property & Casualty Insurance Company has 1.2% of the Florida home insurance market.
8. HOMEOWNERS CHOICE PROPERTY & CASUALTY INSURANCE COMPANY, INC.
2013 Florida Home Insurance Complaint Ratio = 1:834
2012 Florida Home Insurance Complaint Ratio = 1:1,906
2011 Florida Home Insurance Complaint Ratio = 1:2,789
2010 Florida Home Insurance Complaint Ratio = 1:1,379
2009 Florida Home Insurance Complaint Ratio = Not available
Homeowners Choice Property & Casualty Insurance Company has 2.2% of the Florida home insurance market.
NOT QUITE AS GOOD
9. AMERICAN INTEGRITY INSURANCE COMPANY OF FLORIDA
2013 Florida Home Insurance Complaint Ratio = 1:908
2012 Florida Home Insurance Complaint Ratio = 1:1,502
2011 Florida Home Insurance Complaint Ratio = 1:1,248
2010 Florida Home Insurance Complaint Ratio = 1:1,068
2009 Florida Home Insurance Complaint Ratio = 1:1,091
American Integrity Insurance Company of FL has 2.7% of the Florida home insurance market. American Integrity Insurance Company of Florida was the 6th largest seller of new home insurance policies in the quarter ending 9/30/13.
10. ST. JOHNS INSURANCE COMPANY, INC.
2013 Florida Home Insurance Complaint Ratio = 1:1,017
2012 Florida Home Insurance Complaint Ratio = 1:1,291
2011 Florida Home Insurance Complaint Ratio = 1:1,184
2010 Florida Home Insurance Complaint Ratio = 1:1,271
2009 Florida Home Insurance Complaint Ratio = Not available
ST. Johns Insurance Company has 2.8% of the Florida home insurance market. ST. Johns Insurance Company was the 13th largest seller of new home insurance policies in the quarter ending 9/30/13.
11. CASTLE KEY INDEMNITY COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:1,416
2012 Florida Home Insurance Complaint Ratio = 1:1,271
2011 Florida Home Insurance Complaint Ratio = 1:1,559
2010 Florida Home Insurance Complaint Ratio = 1:3,924
2009 Florida Home Insurance Complaint Ratio = 1:5,108
Castle Key Indemnity Company has 1.8% of the Florida home insurance market. Castle Key Indemnity Company was the 10th largest seller of new home insurance policies in the quarter ending 9/30/13.
12. HERITAGE PROPERTY & CASUALTY INSURANCE COMPANY
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2013 Florida Home Insurance Complaint Ratio = 1:2,219
2012 Florida Home Insurance Complaint Ratio = No home insurance complaints for 2012
2011 Florida Home Insurance Complaint Ratio = Not available
2010 Florida Home Insurance Complaint Ratio = Not available
2009 Florida Home Insurance Complaint Ratio = Not available
Heritage Property & Casualty Insurance Company has 1.4% of the Florida home insurance market. Heritage Property & Casualty Insurance Company was the 19th largest seller of new home insurance policies in the quarter ending 9/30/13. From the unavailability of its complaint statistics, I assume Heritage Property & Casualty Insurance Company started selling Florida home insurance in 2012. The company ended 2012 with 42,710 active home insurance policies, and no complaints. I usually wait until annual complaint statistics are available, but after looking at its home insurance complaints for the first three quarters of 2013, I’m placing Heritage Property & Casualty Insurance Company at #11 on my list. It’s really too early to assess Heritage Property & Casualty Insurance Company based on home insurance complaints.
EVEN LESS GOOD
13. TOWER HILL PRIME INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:813
2012 Florida Home Insurance Complaint Ratio = 1:1,125
2011 Florida Home Insurance Complaint Ratio = 1:1,137
2010 Florida Home Insurance Complaint Ratio = 1:2,076
2009 Florida Home Insurance Complaint Ratio = 1:1,418
Tower Hill Prime Insurance Company has 2.0% of the Florida home insurance market. Tower Hill Prime Insurance Company was the 17th largest seller of new home insurance policies in the quarter ending 9/30/13.
14. SOUTHERN FIDELITY INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:568
2012 Florida Home Insurance Complaint Ratio = 1:1,121
2011 Florida Home Insurance Complaint Ratio = 1:1,223
2010 Florida Home Insurance Complaint Ratio = 1:1,079
2009 Florida Home Insurance Complaint Ratio = 1:1,249
Southern Fidelity Insurance Company has 1.2% of the Florida home insurance market. Southern Fidelity Insurance Company was the 11th largest seller of new home insurance policies in the quarter ending 9/30/13.
15. STATE FARM FLORIDA INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:724
2012 Florida Home Insurance Complaint Ratio = 1:944
2011 Florida Home Insurance Complaint Ratio = 1:1,116
2010 Florida Home Insurance Complaint Ratio = 1:1,372
2009 Florida Home Insurance Complaint Ratio = 1:1,241
State Farm Florida Insurance Company has 6.5% of the Florida home insurance market. Although this State Farm subsidiary is the company with the third largest Florida home insurance market share, it is my understanding it is not selling new home insurance policies.
NOT VERY GOOD!
16. TOWER HILL PREFERRED INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:502
2012 Florida Home Insurance Complaint Ratio = 1:968
2011 Florida Home Insurance Complaint Ratio = 1:632
2010 Florida Home Insurance Complaint Ratio = 1:1,082
2009 Florida Home Insurance Complaint Ratio = Not available
Tower Hill Preferred Insurance Company has 1.1% of the Florida home insurance market.
17. UNIVERSAL PROPERTY & CASUALTY INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:684
2012 Florida Home Insurance Complaint Ratio = 1:885
2011 Florida Home Insurance Complaint Ratio = 1:773
2010 Florida Home Insurance Complaint Ratio = 1:844
2009 Florida Home Insurance Complaint Ratio = 1:896
Universal Property & Casualty Insurance Company has 8.4% of the Florida home insurance market. Universal Property & Casualty Insurance Company was the third largest seller of new home insurance policies in the quarter ending 9/30/13.
18. TOWER HILL SIGNATURE INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:677
2012 Florida Home Insurance Complaint Ratio = 1:834
2011 Florida Home Insurance Complaint Ratio = 1:836
2010 Florida Home Insurance Complaint Ratio = 1:1,331
2009 Florida Home Insurance Complaint Ratio = 1:1,309
Tower Hill Signature Insurance Company has 1.4% of the Florida home insurance market. Tower Hill Signature Insurance Company was the 14th largest seller of new home insurance policies in the quarter ending 9/30/13.
19. CASTLE KEY INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:493
2012 Florida Home Insurance Complaint Ratio = 1:773
2011 Florida Home Insurance Complaint Ratio = 1:1,114
2010 Florida Home Insurance Complaint Ratio = 1:1,353
2009 Florida Home Insurance Complaint Ratio = 1:1,770
Castle Key Insurance Company has 1.7% of the Florida home insurance market.
20. CITIZENS PROPERTY INSURANCE CORPORATION
2013 Florida Home Insurance Complaint Ratio = 1:303
2012 Florida Home Insurance Complaint Ratio = 1:684
2011 Florida Home Insurance Complaint Ratio = 1:858
2010 Florida Home Insurance Complaint Ratio = 1:1,150
2009 Florida Home Insurance Complaint Ratio = 1:693
Citizens Property Insurance Corporation is Florida’s property insurance company of last resort, and has 19.7% of the Florida home insurance market, because of many insurance companies reluctance to insure a lot of Florida homes. For various reasons a good Florida insurance agent should be able to explain to you, insuring with Citizens Property Insurance Corporation is only a good idea if you have no better option. Although this corporation is working to reduce its market share, by having other insurance companies make offers to its customers at renewal, Citizens Property Insurance Corporation was still the largest seller of new home insurance policies in the quarter ending 9/30/13.
21. SECURITY FIRST INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:422
2012 Florida Home Insurance Complaint Ratio = 1:670
2011 Florida Home Insurance Complaint Ratio = 1:728
2010 Florida Home Insurance Complaint Ratio = 1:1,118
2009 Florida Home Insurance Complaint Ratio = 1:1,377
Security First Insurance Company has 2.9% of the Florida home insurance market. Security First Insurance Company was the 7th largest seller of new home insurance policies in the quarter ending 9/30/13.
22. UNITED PROPERTY & CASUALTY INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:1,167
2012 Florida Home Insurance Complaint Ratio = 1:1,056
2011 Florida Home Insurance Complaint Ratio = 1:805
2010 Florida Home Insurance Complaint Ratio = 1:586
2009 Florida Home Insurance Complaint Ratio = 1:505
United Property & Casualty Insurance Company has 2.4% of the Florida home insurance market. United Property & Casualty Insurance Company was the 8th largest seller of new home insurance policies in the quarter ending 9/30/13.
23. FEDERATED NATIONAL INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:1,088
2012 Florida Home Insurance Complaint Ratio = 1:727
2011 Florida Home Insurance Complaint Ratio = 1:350
2010 Florida Home Insurance Complaint Ratio = 1:504
2009 Florida Home Insurance Complaint Ratio = 1:566
Federated National Insurance Company has 1.6% of the Florida home insurance market. Federated National Insurance Company was the 5th largest seller of new home insurance policies in the quarter ending 9/30/13.
24. FLORIDA PENINSULA INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:299
2012 Florida Home Insurance Complaint Ratio = 1:480
2011 Florida Home Insurance Complaint Ratio = 1:451
2010 Florida Home Insurance Complaint Ratio = 1:446
2009 Florida Home Insurance Complaint Ratio = 1:625
Florida Peninsula Insurance Company has 2.2% of the Florida home insurance market. Florida Peninsula Insurance Company was the 22nd largest seller of new home insurance policies in the quarter ending 9/30/13.
THE WORST!
25. PEOPLE’S TRUST INSURANCE COMPANY
2013 Florida Home Insurance Complaint Ratio = 1:751
2012 Florida Home Insurance Complaint Ratio = 1:380
2011 Florida Home Insurance Complaint Ratio = 1:203
2010 Florida Home Insurance Complaint Ratio = 1:302
2009 Florida Home Insurance Complaint Ratio = 1:275
People’s Trust Insurance Company has 1.2% of the Florida home insurance market. People’s Trust Insurance Company was the 4th largest seller of new home insurance policies in the quarter ending 9/30/13.
I hope this Florida home insurance review helps you choose a better Florida home insurance company. You can save money by checking the rates of as many companies willing to insure your property, but even with the best rates you can find, Florida home insurance is expensive.
Remember, shopping your auto insurance, to find & choose a company with lower rates, can take the sting out of the cost of home insurance. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. For a lot of people, the best auto & home insurance companies are the ones with the coverage they need at a lower price. With auto & home insurance, you don’t get better service or coverage because you pay more. Some of the best companies have competitive rates.
Some insurance companies charge twice as much as others for the same coverage. But no single company has low rates for everyone. You have to shop with all the leading companies, to find the company with the best coverage and best price for you.
What do you think about your Florida home insurance company’s complaint record, if it was included in this review? Did this review help you, or is there a way you think I can improve it? Please comment or ask me questions on my facebook page.Or, you can e-mail me at help@smartshopyourcarinsurance.com if you have questions and would like my help. Follow me on Twitter for important insurance consumer news and new reviews & blog posts at CarInsWatch.