This review will analyze the change in the JD Power home & auto insurance scores & ratings for Alfa Insurance over the last few years. The annual JD Power insurance company studies are, in my opinion, the most objective & relevant indicators of customer & claims satisfaction, by surveying the opinions of thousands of consumers about their auto & home insurance. However, the power circle ratings used by JD Power can be deceptive, with some companies receiving the top rated four and five power circle ratings, not scoring much above the score of the average company. This review will look at the JD Power ratings & numerical scores for Alfa, in all the JD Power insurance studies where it was included in the last three years, to see if its JD Power ratings truly reflect the quality of the claims & customer service for the company.
This review will also show you if Alfa has a better than average, average, or below average complaint record for 2009, 2010, 2011, 2012, 2013 & 2014. Additionally, I’ll review the AM Best Financial Strength Rating (FSR) for the Alfa insurance companies. Continue reading