Tag Archives: homeownership

New Jersey Home Insurance Reviews 2013: Complaint Ratings for all the Leading Companies

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This NJ Home insurance company review gives you the 2012, 2011 & 2010 complaint ratings for the major companies insuring homes in the Garden State. It’s tough to find reliable insurance company reviews on the Web. Reading reviews of several people’s experience, or even two hundred people’s experience, are not enough to evaluate an insurance company with hundreds of thousands of customers, and tell you what your experience is likely to be with the company, if you insure with them. One person will love a company. Another person will hate the same company the other person loves. Unfortunately, no amount of research about a company’s customer service can guarantee you won’t have a problem. Even the most highly rated companies for customer satisfaction will have customers thinking they were treated unfairly, or the company did not properly settle a claim for them.

However, a smart insurance buyer reduces the chances of having a bad experience, by checking an insurance company’s JD Power ratings and complaint statistics for the company, before insuring with them. Although some states publish insurance company complaint statistics on their websites, few consumers check for their availability. New Jersey does not publish their home insurance complaint statistics, but national complaint data about the insurance companies insuring homes in NJ is available. This review will tell you if these NJ home insurance companies have an above-average, average, or below-average customer complaint record over the last three years, and their JD Power ratings, if they were included in a JD Power home insurance claims or customer satisfaction survey in the last three years (2013, 2012, & 2011).

Reading this review, and using it to select an home insurance company, can’t guarantee you will get great service or be happy with how your next claim is settled, but it gives you the information you need in one place, to help you make a smarter decision when choosing an home insurance company. How is your home insurance company performing? Check your company’s ratings in this review below. Continue reading →

Are Big Auto, Home, & Life Insurance Companies Better than Small Companies?

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When insurance companies want to convince people they should insure with them, they often cite their long history and size, usually expressed by the dollar amount of their assets. For example, Prudential Financial, Inc., a major life insurance & financial services company, states on their website they have been in business for 137 years and have $1.061 trillion of assets under management. Does this make Prudential better than a competing company like TIAA-CREF Life Insurance Company, which has been in business 95 years, and has only $520 billion assets under management? Is Prudential financially stronger than TIAA-CREF? Not according to the rating agency AM Best, which rates Prudential at “A+” for financial strength, but gives the higher grade of “A++” to TIAA-CREF. State Farm states on its website it has 81 million policies & accounts in the USA & Canada. State Farm is the largest insurer of cars in the US, and its subsidiary, State Farm Mutual Automobile Insurance Company, has close to 115 billion dollars in assets for 2012 (according to the financial statement from its website). In comparison, Auto Owners Insurance has less than 6 billion dollars in written premium. But Auto Owners Insurance scored higher than State Farm in both the 2013 JD Power US Property Claims Satisfaction Study and the 2012 JD Power 2012 US Auto Claims Satisfaction Study. It’s good to see any potential insurance company has a long history, and a significant asset base, but bigger does not mean better for the customer, beyond a certain point. When it comes to getting a competitive price for insurance, size does not matter at all. However, there are pros & cons for both small & large companies. This blog post will give you tips about how to consider a company’s size, when buying auto, home, or life insurance. Continue reading →

Firemans Fund Insurance Reviews: Complaint Ratings for Auto Insurance & Homeowners Insurance

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How is the customer service and claims handling at Fireman’s Fund Insurance Company? How good is Fireman’s Fund Insurance Group‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Fireman’s Fund Insurance Company is best for you! Continue reading →

New Jersey Manufacturers Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at New Jersey Manufacturers Insurance? How good is New Jersey Manufacturers‘ auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if New Jersey Manufacturers Insurance Company is best for you! Continue reading →

Kemper Unitrin Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at Kemper Insurance Company (Unitrin Property & Casualty Insurance Group)? How good is Kemper / Unitrin‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Kemper / Unitrin Insurance Company is best for you! Continue reading →

Grange Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at Grange Insurance Company? How good is Grange Mutual Casualty Pool‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Grange Insurance Company is best for you! Continue reading →

Mercury Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at Mercury Insurance Group? How good is Mercury‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Mercury Insurance Company is best for you! Continue reading →

Commerce Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at Commerce Insurance Company? How good is Commerce Insurance Company‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Commerce Insurance Company is best for you! Continue reading →

Cincinnati Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at Cincinnati Insurance Company? How good is Cincinnati Insurance Company‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Cincinnati Insurance Company is best for you! Continue reading →

Chubb Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at Chubb Insurance Company? How good is Chubb Insurance Company‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Chubb Insurance Company is best for you! Continue reading →

Auto Owners Insurance Review: Auto Insurance & Homeowners Insurance Complaint Ratings

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How is the customer service and claims handling at Auto Owners Insurance Company? How good is Auto-Owners Insurance Company‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Auto Owners Insurance Company is best for you! Continue reading →

Liberty Mutual Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at Liberty Mutual Insurance Group? How good is Liberty Mutual‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Liberty Mutual Insurance Company is best for you! Continue reading →

AAA / Auto Club Group Insurance Review: Auto Insurance & Homeowners Insurance Complaint Ratings

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How is the customer service and claims handling at Auto Club Insurance Group? How good is Auto Club Group‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Auto Club Group is best for you! Continue reading →

Homesite Insurance Reviews & Homeowners Insurance Complaint Ratings

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Major auto insurance companies like Progressive, Geico, GMAC, 21st Century, & Esurance do not sell their own homeowners insurance, and partner with other insurance companies to sell property insurance, like renters insurance, condo insurance, & home insurance. Continue reading →

Auto Club of Southern California Insurance Review: Auto Insurance & Homeowners Insurance Complaint Ratings

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How is the customer service and claims handling at Auto Club of Southern California (Interinsurance Exchange of Auto Club)? How good is Auto Club of Southern California‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Auto Club of Southern California is best for you! Continue reading →

American National Property & Casualty Insurance Review: Auto Insurance & Home Insurance Complaint Ratings

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How is the customer service and claims handling at American National Property & Casualty (ANPAC) insurance company? How good is ANPAC‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if American National is best for you! Continue reading →

Hartford Insurance Reviews: Complaint Ratings for Auto Insurance & Homeowners Insurance

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How is the customer service and claims handling at Hartford Insurance Company? How good is The Hartford‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Hartford Insurance Company is best for you! Continue reading →

State Auto Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at State Auto Insurance Company? How good is State Auto ‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if State Auto Insurance Company is best for you! Continue reading →

State Farm Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at State Farm Insurance Company? How good is State Farm ‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if State Farm Insurance Company is best for you! Continue reading →

2013 JD Power US Property Claims Satisfaction Study Numerical Scores for Home Insurance Customers

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The annual JD Power auto & home insurance customer satisfaction & claims satisfaction studies are great tools for insurance shoppers to measure an insurance company’s claims & customer service, but people make the mistake of weighing its power circle ratings too much. You may think a 4 power circle rated company (better than most) is a much better company, and companies with the lowest power circle rating of 2 power circles (the rest), provide poor service, but when you look at the numerical score many of these companies received, they are actually not much better or worse than average. However, some companies do outperform others, while some low scoring companies are far below average. Today’s blog post reviews the raw scores and ratings for the 19 major insurance companies included in the recent JD Power 2013 Property Claims Satisfaction Study for homeowners insurance, released earlier this month. I’ll compare this year’s scores with last years scores, and point out the companies really earning their high or low ratings. Continue reading →

Safeco Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at Safeco Insurance Company? How good is Safeco‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Safeco Insurance Company is best for you! Continue reading →

USAA Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

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How is the customer service and claims handling at USAA (United Services Automobile Association) Insurance Company? How good is USAA‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if USAA Insurance Company is best for you! Continue reading →

Wyoming Auto & Home Insurance Reviews: Complaint Ratings for Major Companies

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Does your insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? How do you know if your company is good or bad? Most consumers fail to check the complaint records of their automobile & property (homeowners, renters, mobile home, rental dwelling, condo, etc.) insurance companies. Here I provide complaint information for insurance companies selling auto & residential property insurance in Wyoming and rank them, from best to worst, based on their 2009, 2010, & 2011 Wyoming complaint record. Continue reading →

West Virginia Home Insurance Reviews: Complaint Ratings For 20 Top Companies

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Does your home insurance company have a large amount of customer complaints? Will you have problems placing a claim, or have a valid claim delayed or denied? When do you want to find out if your insurance company is any good? Most consumers fail to check the complaint records of their auto & property (homeowners, renters, condo, mobile home, dwelling) insurance companies. This blog post provides complaint information for the 20 largest insurance companies insuring homes in West Virginia, & ranks them based on their 2010 national complaint ratings (Accurate 2011 complaint records are not available yet). Know the best and worst companies! Continue reading →