Homesite Insurance Reviews & Homeowners Insurance Complaint Ratings

Major auto insurance companies like Progressive, Geico, GMAC, 21st Century, & Esurance do not sell their own homeowners insurance, and partner with other insurance companies to sell property insurance, like renters insurance, condo insurance, & home insurance. Continue reading

Geico Insurance Reviews: Complaint Ratings for Auto Insurance

How is the customer service and claims handling at Geico Insurance Company? How good is Geico Auto Insurance? This blog entry helps you answer these important questions and decide if Geico Insurance Company is best for you! Continue reading

Auto Club of Southern California Insurance Review: Auto Insurance & Homeowners Insurance Complaint Ratings

How is the customer service and claims handling at Auto Club of Southern California (Interinsurance Exchange of Auto Club)? How good is Auto Club of Southern California‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Auto Club of Southern California is best for you! Continue reading

American National Property & Casualty Insurance Review: Auto Insurance & Home Insurance Complaint Ratings

How is the customer service and claims handling at American National Property & Casualty (ANPAC) insurance company? How good is ANPAC‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if American National is best for you! Continue reading

Amica Insurance Reviews: Auto Insurance & Homeowners Insurance Complaint Ratings

What type of customer service and claims handling can you expect from Amica Insurance home insurance & car insurance policies? This blog post provides the information you need to help you decide if Amica is best for you! Continue reading

Progressive Insurance Reviews: Complaint Ratings for Auto Insurance

How is the customer service and claims handling at Progressive Insurance Company? How good is Progressive Auto Insurance? This blog entry helps you answer these important questions and decide if Progressive Insurance Company is best for you! Continue reading

GMAC Insurance Reviews: Complaint Ratings for Auto Insurance

How is the customer service and claims handling at GMAC Insurance Company? How good is GMAC Auto Insurance? This blog entry helps you answer these important questions and decide if GMAC Insurance Company is best for you! Continue reading

Safeco Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

How is the customer service and claims handling at Safeco Insurance Company? How good is Safeco‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Safeco Insurance Company is best for you! Continue reading

Country Companies Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

How is the customer service and claims handling at Country Financial Insurance Company? How good is Country Companies Insurance‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Country Insurance Company is best for you! Continue reading

Farmers Insurance Reviews: Complaint Ratings for Auto & Homeowners Insurance

How is the customer service and claims handling at Farmers Insurance Company? How good is Farmers Insurance Group‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Farmers Insurance Company is best for you! Continue reading

Allstate owns Esurance auto insurance to cater to Internet shoppers: Here are tips on how to shop online

Allstate has purchased Esurance, an insurance company selling auto insurance directly to the public, mainly through its website. Allstate hopes to expand its business in the rapidly growing market of consumers purchasing insurance direct from the company, by phone or online, so it can better compete with other companies, like Progressive and Geico, already successful marketing this way. Allstate has also purchased Answer Financial, an online independent insurance agency, previously owned as well, by the former parent company of Esurance, White Mountains Insurance Group. Continue reading

Improve Your Auto Insurance Credit Score & Lower Your Rates This Year!

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Allstate Claim Satisfaction Guarantee Terms & Conditions Analyzed

Allstate insurance recently announced it is offering a claim satisfaction guarantee for Allstate‘s standard auto insurance customers, with an insurance premium credit applied to the car insurance policies of customers dissatisfied with how their auto insurance claim was paid.

Some of the buzz on the Internet from insurance agents is customers are often dissatisfied with their auto insurance claim, either justly or unjustly, and this claims satisfaction guarantee will cost Allstate a lot of money.

I’ve reviewed the terms and conditions for the claims satisfaction guarantee, and I will explain them in this blog post, as I understand them. There are press releases & articles on the Web announcing Allstate‘s new claim satisfaction guarantee, but none of them go into detail about the amount of the insurance premium credit Allstate will give customers dissatisfied with their auto claims, so I will tell you more about it, and what I think  you should do to avoid having a problem getting the claim satisfaction guarantee premium credit.

My analysis of Allstate‘s claims satisfaction guarantee is my interpretation, and the actual rules & availability will vary by state. If you are insured with Allstate, contact your agent to find out how this new claim satisfaction guarantee applies to you.

Allstate‘s claim satisfaction guarantee will be available in 31 states:

Alabama, Arizona, Colorado, District of Columbia, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Michigan, Minnesota, Mississippi, Montana, New Jersey, New Mexico, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, & Wyoming.

More states will be added in 2012.

Allstate had a pilot program in 2011, so if you live in Georgia, Indiana, Ohio, or Michigan, you may already have the claim satisfaction guarantee. Contact Allstate or your Allstate agent to find out if you have it, or if it is available to you.

The terms & conditions for the claim satisfaction guarantee vary by state. I reviewed the one terms and conditions applying to all the states but Illinois, Montana, Texas, & Michigan’s 12 month Allstate auto insurance policies. Contact your agent to confirm how and if the claim satisfaction guarantee applies to your Allstate car insurance policy.

With the exception of Texas, which is supposed to offer the claim satisfaction guarantee on all Allstate auto insurance policies, Allstate will provide the claim satisfaction guarantee on Allstate‘s standard auto insurance companies, at no additional cost, in the states where the guarantee is available.

Specifically, the Allstate website mentions Allstate Property & Casualty Insurance Company, & Allstate Fire & Casualty Insurance Company. However, you want to contact Allstate to confirm you are eligible for the guarantee if you are insured with these Allstate subsidiaries. These two Allstate subsidiaries are newer Allstate companies, with more sophisticated rating plans.

In many states, Allstate‘s oldest insurance subsidiary, Allstate Insurance Company, also offers standard auto insurance. It is not clear from the Allstate website if long time standard auto insurance customers insured with the Allstate Insurance Company subsidiary will have the guarantee, though stating all of Allstate‘s standard auto insurance policies in the states offering the program, indicates they should get it.

If you are insured with Allstate, how do you know if you are insured by a standard auto insurance policy?

If you have accidents or tickets, less than 3 years driving experience, claims, or a lapse in auto insurance coverage, or no continuous insurance history (where allowed by state law), you may not qualify for standard auto insurance, and may insure with a nonstandard auto insurance company.

In most states, Allstate‘s nonstandard auto insurance company is called Allstate Indemnity Company. If you are not insured with an Allstate standard auto insurance company, the claims satisfaction guarantee will not be available to you.

The best thing you can do, if you are insured with Allstate, regardless of the name of the Allstate insurance subsidiary insuring you, is contact the company or your agent to find out if the guarantee will apply to your auto insurance policy.
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You will know you have the claims satisfaction guarantee when Allstate mails a revised car insurance policy to you adding the claim satisfaction guarantee auto insurance endorsement, which will contain the terms & conditions of the guarantee.

Any paid auto insurance claim, occurring after the date the claim satisfaction guarantee endorsement was added to your auto insurance policy, will be eligible for the guarantee.

The key phrase in the above paragraph is “paid auto insurance claim.” If you are unhappy because your claim was denied, or not paid because it was less than your deductible, you cannot get the premium credit offered by the guarantee.

For example, if you forgot you had a $1,000 deductible for Collision coverage, and another driver rear ends you, causing damage costing $900 to repair, Allstate will not give you the policy credit under the guarantee, if you are unhappy Allstate did not cover the claim. Even if the at fault driver’s insurance company pays the claim, the guarantee does not apply unless Allstate pays you for the claim.

Here is the good news: the claim satisfaction guarantee for a paid auto claim can be for any reason, and Allstate does not have to validate or concur with your dissatisfaction.

For example, your car insurance claim may have been paid quickly and fairly, but if you were treated rudely by an Allstate employee during the claims settlement process, you can get the premium credit under the claims satisfaction guarantee.

Here is the really good news: the premium credit is substantial. You can get a credit up to the 6 month premium for the vehicle involved with the claim.

For example, you have one car and the 6 month auto insurance premium for the car is $350. Your car is involved in an accident, and Allstate pays the claim, but you are unhappy with how long it took for your car to get repaired, and the cost of your rental car was not covered. You can get $350 as a premium credit under the guarantee. Tomorrow, I will blog again & explain the credit in more detail.

In order to get the car insurance premium credit under the guarantee, you need to write and send a first class letter to Allstate expressing your dissatisfaction with the paid auto insurance claim. You need to write your name, address, claim number, date the claim occurred, your phone number, and the reason (it can be any reason) for your dissatisfaction with the claim. Allstate must receive notice within 180 days of the date the claim occurred.

This is Allstate’s current address where you must send the letter:

Allstate Insurance, CSG
PO Box 11904
Roanoake, VA
24022-9933

However, I know from experience, mailing addresses for insurance companies can change frequently. If you want to apply for the claim satisfaction guarantee credit, contact an Allstate agent to confirm you are eligible for the guarantee, and where to mail the written notice. I recommend delivering a copy to your Allstate agent, and keep a copy signed by your Allstate agent to confirm its receipt.

Here is the source of the information for this blog post. http://www.allstate.com/auto-insurance/claim-satisfaction-guarantee-terms.aspx.  Check out the terms and conditions for your state.

Bookmark this blog post, because I will update it as the guarantee becomes available in more states.

What do you think about Allstate’s claim satisfaction guarantee? Tell me about it. Please leave a comment on my facebook page. Follow me on Twitter for important insurance consumer news and new blog entries at CarInsWatch.

Find The Best Homeowners Insurance for You

I’ve written a lot about shopping for auto insurance, so now I’ll review some of the things you need to know to choose a good home insurance company.

When you don’t own a home, shopping for auto insurance is relatively simple. You can get accurate auto insurance quotes online, if you put in the proper information (I still recommend speaking with an agent to make sure you get the best price), from insurance company websites, without talking to an agent.

But when you own a home, and you are shopping for home & auto insurance, you can’t get homeowners insurance quotes online from most companies, and you need to speak with an agent, or directly to the insurance company, to review your home insurance needs and get an accurate price quote.

Auto insurance is much the same among auto insurance companies. Liability, Comprehensive, Collision, & other coverage, for the most part, are covered the same way by all insurance companies.

There are sometimes minor differences, such as a company offering limited coverage for injury to your pets, and some insurance companies may offer optional features, like a vanishing deductible or replacement car coverage for an additional cost.

However, most people can choose an auto insurance company based on the price and reputation for customer service, without worrying the insurance company does not offer coverage comparable to any other insurance company.

Homeowners insurance is not like auto insurance in this way; coverage options & policy language can vary greatly among insurance companies, and not choosing your homeowners insurance company wisely can cost you a fortune in uncovered claims costs.

On the surface, homeowners insurance appears to be the same with all companies. They all have the standard coverage. But where they can differ greatly, is important additional coverage.

For example, studies have shown from actual claims, that most homes are under-insured, and do not have enough home insurance coverage to rebuild a similar home after a loss.

Assume you have a home insured for $200,000, which was what the insurance company determined to be enough coverage to rebuild your home when you started the policy. You have a fire and your house burns down. Contractors estimate it will cost $260,000, not $200,00, to rebuild your home.

Almost all homeowners insurance companies include additional coverage if you insure your home to their estimate of the cost to rebuild it.

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Yet some insurance companies offer more than 20% extra coverage, and a FEW insurance companies still offer UNLIMITED extra coverage, to make sure you are able to rebuild, even if the insurance company greatly miscalculated how much insurance you would need to rebuild when they sold you your policy.

You may say to yourself, this extra coverage may cost you a lot more to have it. This is not true. The insurance company offering unlimited coverage to rebuild your home may be the least expensive homeowners insurance quote you find when shopping.

This is only ONE example of MANY ways home insurance coverage can be different among insurance companies.

If you are like most people, your home is your biggest investment. Even though you are not likely to have a large loss to your property, the financial impact for you and your family is too devastating to take a chance not having the best coverage you can get at a reasonable cost.

Homeowners insurance policies have many limitations & exclusions people find out about the hard way when they have a claim. When these people find out an expensive claim not covered, could have been covered at a reasonable cost, they regret not shopping for the coverage they needed.

Agents are sales people, not consultants. Though most agents want to help you the best they can, they have no legal obligation to make sure you have the coverage you need.

You are responsible for deciding what coverage you need & knowing how your insurance policy limits & excludes coverage.

First, find out what you need to know about homeowners insurance coverage, limitations, & exclusions, by reading my blog and using my website’s Auto & Home Insurance Reviews.

Then, contact your agent or insurance company to review your homeowners insurance policy, and all its limitations & exclusions, with you. Shop your insurance and get a second, third, or fourth opinion to make sure you have the coverage options you need.

Comment or ask me questions on my facebook page. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch. Email: help@smartshopyourcarinsurance.com.

California Auto Insurance Company Reviews: Best & Worst Complaint Records

Here are the 12 auto insurance companies with the best California complaint records in 2010, and the 12 auto insurance companies with the worst California complaint records in 2010.

I’m always blogging to help you get the best policies and prices for auto, home, & life insurance, so bookmark or place my website in your favorites!

The car insurance companies with the best records all have a complaint index in California (number of complaints, adjusted for market share) of less than half the complaint index of the average car insurance company.

The auto insurance companies with the worst records have a complaint index in California twice as much or more than the average company.

All of these companies are among the 50 largest (by number of customers) auto insurance companies in California.

If you are insured with any of the auto insurance companies with the worst records, you should shop your auto insurance with all the leading insurance companies. You will most likely be able to get better service AND a much better price!

The California Department of Insurance website is the source of my information about complaint records. This website has a lot of useful information for California residents, so I encourage you to check it out. The site includes price comparisons between auto insurance companies, but you really can’t know which auto insurance company can save you a lot of money on car insurance unless you shop for price quotes yourself.

Here are my lists. I will start with the worst list, and then show you the best list.

Insurance companies frequently have several subsidiary auto insurance companies. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.

California Auto Insurance Companies with the Worst 2010 California Complaint Records

QBE Insurance Corporation

Victoria Fire & Casualty Company

Permanent General Assurance Corporation

Financial Indemnity Company

Nationwide Insurance company of America

Hartford Underwriters Insurance Company

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Commerce West Insurance Company

21st Century Premier Insurance Company

Loya Casualty Insurance Company

Viking Insurance Company of Wisconsin

Explorer Insurance Company

Alliance United Insurance Company

California Auto Insurance Companies with the Best 2010 California Complaint Records

Allied Property & Casualty Insurance Company (Nationwide Insurance Group)

California Automobile Insurance Company

Wawanesa General Insurance Company

Auto Club (Interinsurance Exchange of the Automobile Club)

State Farm Mutual Automobile Insurance Company

Mercury Casualty Company

Mercury Insurance Company

Liberty Mutual Fire Insurance Company

Geico General Insurance Company

Standard Fire Insurance Company

Wawanesa Mutual Insurance Company

Government Employees Insurance Company (Geico)

Now you know the auto insurance companies with the best & worst 2010 California complaint records, go and shop your car insurance. You can get better rates AND better service!

Do you have any questions about the California auto insurance companies with the best & worst complaint records? Tell me about it. Please leave a comment on my facebook page. Or, you can e-mail me at help@smartshopyourcarinsurance.com if you have questions and would like my help. Follow me on Twitter for important insurance consumer news and new blog entries at CarInsWatch.

Drinking, Driving, Punitive Damages, & Auto Insurance

Everyone should know by now drinking and driving is a huge mistake. Yet it is a mistake some people continue to make, potentially ruining lives. We all know the possible consequences of drunk driving. But this blog post is not just for people running the risk of a DUI, DUII, DWI, or whatever the acronym may be in your state.

Did you know having any alcohol in your blood stream, while driving, can create problems with your car insurance? Responsible drinkers may be unaware of the risk they take when they drive. This blog post will explain a few things you may not have considered regarding drinking, driving, and your auto insurance, and if you are involved in an incident, even if the effect of alcohol is negligible, how you should handle your car insurance and keep your rates as low as possible.

You may ask, “What is wrong with having a beer or glass of wine every two hours and driving home? I know when I feel I’m okay to drive.”

You don’t want to take a chance. Any accident where alcohol might have been a factor, will get your auto insurance canceled at your next renewal date, although the alcohol in your blood stream may be below the legal limit. Your insurance company will not want to take the risk your next alcohol related claim will be severe.

Now, some people are very good drivers, drive defensively, and may have never been in an accident. Although driving defensively helps you avoid accidents, you can still be at the wrong place at the wrong time.

What if someone rear ends you? You’re not at fault for the accident, but having any alcohol in your blood stream can get auto insurance canceled, unless prohibited by law. Many states will allow auto insurance companies to cancel your auto insurance at renewal at their discretion. You may have done nothing wrong, received no ticket, and the other drive can be 100% at fault, but your car insurance company will want to avoid the risk of anyone drinking (drugs, too, prescription or otherwise) any amount of alcohol and driving.

You may have been a loyal customer for 20 years without a claim, but alcohol related claims are so expensive to insurance companies, they are willing to lose good customers, and all your business, which makes you feel your insurance company ripped you off. However, some insurance companies are more flexible, depending on the circumstances, than others.

This should be an even greater concern for drivers who push the envelope when drinking. You may feel okay to drive (Remember, when you drink, the first thing affected is your judgment), but you may be legally drunk. If someone rear ends your car while you are stopped at a stop light, you can be found at fault for the accident, because you should not be driving. You may not be considered at fault for the accident, but at the very least, you will get a DUI, regardless of the fact you were not so drunk where you caused an accident.

What if someone does something stupid? Like teens, out beyond their curfew, crossing the street against the light. Suddenly, they are in front of your car. The one drink you had may have slowed your reaction time, and you hit the teens, gravely injuring them. Maybe the one drink wasn’t really a factor, but it will bother you the rest of your life, wondering what would have happened if you had not had that drink.

I have heard people refer to themselves as being excellent drunk drivers. Let’s accept the absurdity of this notion. Given the situation above, you’re legally drunk, hitting teens darting in front of your car, and one of the teens is profoundly injured or killed. You may think, “Yes, I was buzzed, but I was okay to drive & I was driving the speed limit. The kid jumped in front of my car. No one could have stopped in time. But thank God I have a lot of auto insurance!”

Not so fast. You may not have the insurance protection you think you have. I’ve never seen an auto insurance policy excluding coverage for alcohol or drug related claims — but they could be out there, check with your insurance company to know what is excluded — but most auto insurance policies do have an exclusion for punitive damages.

Punitive damages are awarded by the court system for acts considered greatly irresponsible or egregious. They are not uncommon in litigation against corporations.

For example, a car manufacturer decides to not fix a known safety hazard involving their cars, because the car manufacturer has determined the cost to pay off the likely number of people injured by their product is less expensive than fixing the problem with their cars.

Knowingly allowing people to get injured by their unsafe product, rather than fixing it, is irresponsible, hazardous to the general public, and an egregious act. A class-action lawsuit of people injured by the defective product may get 10 million dollars for compensation for their injuries, but the court may decide to award punitive damages for an additional 100 million dollars, to punish the car manufacturer for putting profits over public safety. The cost of this judgment is enough to make sure this company  doesn’t again  put profits over being a good corporate citizen, and becomes a cautionary tale to other businesses.

Punitive damages can be awarded in drunk driving cases, and many car insurance policies exclude coverage for punitive damages. The idea behind punitive damages is to punish the person for a grossly negligent act, and the person is not punished if their insurance pays the punitive damages. You may have $500,000 liability coverage, but if $250,000 of a $500,000 claim is for punitive damages, $250,000 is coming out of your pocket — from your assets and paycheck garnishment, until your debt is paid. Filing bankruptcy may not be able to clear this type of debt.

Some insurance agents confuse pain & suffering damages for punitive damages. Pain & suffering settlements are compensation for injuries, NOT punitive damages, and an exclusion for punitive damages in your auto insurance policy does not mean your insurance will not pay for the pain & suffering you cause other people by injuring someone in a car accident.

Normally, I advise choosing a policy without such an exclusion, but I would not count on any car insurance policy to cover punitive damages. The solution is simple: Don’t drink and drive.

Okay, so you made a mistake, and you are facing a DUI conviction, or you had an accident where alcohol was involved. How does this impact your car insurance, and what should you do to minimize the impact?

First, wait for your car insurance company to act by mailing notice to you in writing, or until you need something from them. Getting a ticket for an alcohol or drug related driving offense is not the same as being convicted of it. It won’t appear on your driving record until you are convicted. If your auto insurance policy is going to be canceled by your company, you will be notified in writing at what date in the future it will be canceled.

Unless, your license has been suspended, your auto insurance company needs to become aware of the situation, with enough time to notify you it is non-renewing (canceling) your insurance at its renewal date.

If your insurance company has proof your license is suspended, they may cancel you before the renewal date, but with advanced notice.

However, if you need to file an SR 22 — notification to the state you have an active auto insurance policy — to avoid having your drivers license suspended, your insurance company will most likely decline to file it for your current insurance policy, unless you already have nonstandard (high risk, and expensive) car insurance.

Your agent or insurance company will most likely offer you a new nonstandard auto insurance policy, if they have one, at a much higher rate than you pay now, to file the SR 22.

Needing an SR-22 often forces you to get a new, more expensive auto insurance policy. You have less options when you have an alcohol or drug related driving offense on your record, but there are plenty of insurance companies offering nonstandard auto insurance, which you can find by clicking the link in this sentence.

Your auto insurance is going to be expensive no matter what you do, but you may find some insurance companies will charge you a lot less, or have lower down payments, or more affordable payment plans, than other companies. It always pays to shop for better rates, but it is even more important when your car insurance is expensive.

If you must get a new car insurance policy due to needing an SR 22 filing, the state will give you a date to present them with the filing before they will suspend your license. Don’t wait until the last minute, but try to make the start date of the new, more expensive auto insurance policy the day before the suspension date, so you pay the lower rates of your old car insurance policy as long as you can.

I hope you never need the advice I just gave you. Please drink responsibly. Please drive responsibly. But always remember, you cannot drink AND drive responsibly. Cheers to having a safe holiday season!

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California Home Insurance Company Reviews: Worst Complaint Ratings

Here are homeowners insurance companies, among the biggest 50 home insurance companies in California, which have a higher than average annual number of homeowners insurance complaints in 2008, 2009, & 2010, based on their market share, than the other top 50 homeowners insurance companies. Continue reading

Ordinance and Law Insurance Coverage

When you have damage to your house from a cause covered by your homeowners insurance, such as fire, most insurance policies pay the replacement cost for the damaged portion of the home, with the same kind & quality of materials before the fire occurred. Continue reading

California Auto Insurance Reviews: 15 Companies with Bad Complaint Ratings

Does your auto insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Do you know if your company is very good or very bad? Most consumers fail to check the complaint records of their insurance companies. This blog post is a companion piece to my previous blog post listing the complaint ratings for the 25 largest auto insurance companies in California.

Here I provide the complaint ratings for 15 major auto insurance companies with higher than average complaints, not on my first list. If you are not insured with one of the 25 largest auto insurance companies in California, you can see if your auto insurance company makes this list (Hopefully not!). It pays to shop your auto insurance, but you want to make sure your auto insurance company provides good service, too. Continue reading

Nationwide Insurance JD Power 2011 Ratings Review

Here is my analysis and closer look at the results of the 2011 JD Power studies ranking Nationwide Insurance, to help you judge if Nationwide Insurance is best for you.

JD Power 2011 National Auto Insurance Study Results for Nationwide Insurance

JD Power downgraded Nationwide from 3 power circles (about average) to 2 power circles (the rest) for its 2011 National Auto Insurance Customer Satisfaction Survey.

Although the Overall Satisfaction was below average, the individual categories making up the overall satisfaction, such as Policy Offerings, Billing & Payment, & Contacting The Insurer, remained at 3 power circles (about average), with Pricing being the only individual category at 2 power circles (the rest).

Nationwide insurance scored 767 on the 1,000 point scale. The Industry average score for this study was 790 on the 1,000 point scale.

By comparison, California State Auto Association scored 769 on the 1,000 point scale, only 2 points more than Nationwide, and received a 3 power circle rating (about average). Nationwide insurance had the highest point score for all the insurance companies rated at 2 power circles.

My conclusion: If Nationwide insurance has a low auto insurance rate for you, the 2 power circle rating for the Pricing category should not be a concern for you, and Nationwide Insurance should be considered more of an average performer.

JD Power’s 2011 Auto Claims Satisfaction Study rates Nationwide customers Overall Satisfaction as 3 power circles (about average) and Nationwide achieves 3 power circles for all individual categories, such as First Notice of Loss, Service Interaction, Appraisal, Repair Process, Rental Experience, & Settlement. Nationwide maintained the same 3 power circle rating for all categories as it did for the 2010 study.

Nationwide Insurance scored 764 on the 1,000 point scale. The industry average score for this study is 769 on the 1,000 point scale.

My conclusion: The results from this study for Nationwide insurance supports my assessment of the previous auto insurance study. If Nationwide has a good price for you, you can expect average claims service.

JD Power 2011 US Auto Insurance Shopping Study Results for Nationwide Insurance

JD Power had a fairly new survey (in its 5th year) measuring the auto insurance purchasing experience.

Nationwide’s Overall Satisfaction was rated 3 power circles (about average), with 3 power circles for Policy Offerings, Call center Representative, & Local Agent categories. Once again, for Pricing, Nationwide received 2 power circles (the rest). One bright spot is the individual category of Company Website, which received 5 power circles (among the best).
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Nationwide scored 832 on the 1,000 point scale. The industry average score is 839 on the 1,000 point scale.

My conclusion: Unless you want to insure with an auto insurance company with an outstanding customer service reputation, regardless of price, get an auto insurance quote from Nationwide insurance online (their website is rated 5 power circles (among the best), to see if they have a good price for you.

JD Power 2011 National Homeowners Insurance Study Results for Nationwide Insurance

JD Power’s 2011 National Homeowners Insurance Study rates Nationwide at 3 power circles (about average) in Overall Satisfaction & all the individual categories. Nationwide maintained the same 3 power circle ratings in all categories as the 2010 study.

Nationwide Insurance scored 764 on the 1,000 point scale. The industry average score for this study is 769 on the 1,000 point scale.

My overall assessment: Nationwide Insurance claims & customer service is average, like many insurance companies.

Many claims are handled well, creating loyal customers, but Nationwide is also capable of poor customer service, and sometimes the claims experience can be a nightmare.

A capable agent can greatly improve your customer service experience, even with a mediocre insurance company, so if you decide to buy Nationwide insurance, choose a local agent wisely.

The main problem for Nationwide with the JD Power ratings was in the auto insurance Pricing category. Surveys about auto insurance pricing are meaningless to you. If you get a price quote from Nationwide, and it is the lowest price compared to other companies, it does not matter if other people are unhappy with the rates. There are many factors affecting price. Nationwide may be the most expensive insurance company if you live in Salem, Oregon or Lincoln, Nebraska, but it may have the best rates for you if you reside in Lake Oswego, Oregon. If you are like me, the best insurance company has the lowest price for you.

Follow me on my Twitter account, CarInsWatch, or my Facebook account, to see when I review insurance companies important to you.

What do you think about Nationwide insurance? Use Twitter or Facebook to ask me questions. I have 20 years experience in the auto & home insurance business, but no longer sell insurance, and I would love to help you find the best rates & insurance coverage for you. I look forward to your feedback.

California Auto Insurance Reviews: Complaint Ratings for 25 Big Companies

Does your auto insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Is your company good or bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for the 25 largest (by number of policies/cars insured in California) auto insurance companies, and rate them based on their complaint record. See the best & worst companies. Continue reading

Buying Insurance Direct from the Company

Progressive, Geico, Esurance, 21st Century, The General, Amica, USAA, Unitrin Direct, GMAC Online, all sell insurance directly to the public without the personal service of an agent. Are these insurance companies cheaper because they don’t pay commissions? Is the price low because they cut back on service, and low ball you or refuse to pay claims?

This blog post will tell you what you need to know about insurance companies selling auto insurance & home insurance direct to the public, and decide whether insuring with an insurance company without a local agent is a smart decision for you.

As I said in yesterday’s blog post, the personal service provided by local insurance agents is usually not worth paying more for your insurance. You are not anymore likely to have the coverage you need, good claims service, and the best price the company can offer you, if you buy from an agent or buy direct from the insurance company.

Wise insurance consumers educate themselves about the coverage available, and shop with all the leading insurance companies, to get the best combination of price and service for the coverage they need. Don’t get ripped off by paying too much, or not having the coverage you need when you have a claim.

The good news about buying insurance direct is you don’t get worse service than having an agent. In fact, USAA and Amica insurance don’t have agents, and they are usually at the top of the annual JD Power auto insurance & homeowners insurance customer satisfaction studies, out-scoring many insurance companies using agents.

The bad news is buying direct, without paying an agent commission, does not mean lower rates.

The commission insurance companies pay agents is only one of many marketing expenses costing insurance companies money. Agent commissions are not excessive for auto or home insurance, often being only 10% of the premium. Common sense may tell you an insurance company not paying a 10% commission to an agent should be 10% lower than insurance sold through agents.

But insurance companies without agents have other expenses. They pay salaried salespeople, and pay for their employee benefits, like health insurance, to staff their call centers. Insurance companies selling direct have to advertise a lot more to get their call center phones to ring, where insurance companies using agents have their agents get customers and market for them. Companies using agents sometimes have less marketing expenses, even though they pay commissions, than insurance companies selling direct to the public.

It is very possible the insurance company with the best price for you has a local agent. Buying direct does not mean low rates. The last time I shopped my auto insurance, the lowest prices I received were from Progressive (sells direct), Esurance (sells direct), and Metlife (sells through agents).

Now, the insurance companies having a good or poor rate for me does not mean they have a good or poor rate for you, but Amica (sells direct), Allstate (sells through agents) and Pemco (sells direct) had very high rates for me, compared to the lower quotes I received. State Farm (sells through agents), Safeco (sells through agents), Travelers (sells through agents) & Geico were in the middle.

Which insurance company has the best rates for you depends on where you live and your situation. Progressive has a great auto insurance rate for me, and Allstate does not have a good rate for me. But I have sold auto insurance for Allstate, and for some customers, I could easily beat Progressive’s auto insurance rates.

No one can tell you which insurance company will have the lowest rate for you. This is why I recommend shopping with all the leading insurance companies to find the company with the best rates for you.

However, some insurance companies selling auto insurance direct to the public, try to gain more customers by competing on price, since they can’t offer personal service. Many drivers may find Geico, Progressive, iMingle, or Esurance have the best rate for them.

Progressive and Geico are among the fastest growing auto insurance companies over the last 10 to 15 years. They have done this by extensive advertising and low pricing.

So, shop with all the leading insurance companies to find the lowest priced insurance companies for you. If you get a low price with a local agent, from an insurance company with a good reputation for customer service, it will be your best option.

But it’s not unlikely an insurance company selling direct to the public will have the best price for you.

Here are some things to consider to decide if buying insurance direct is a good choice for you:

1. Use the information on my website to make sure you are likely to receive good customer service.

A good agent can help you get good service from a mediocre insurance company. Buying direct from an insurance company with so-so service can be a nightmare to deal with on your own.

2. If you need to pay for your insurance in cash, you need a local agent to accept payment and give you a receipt.

3. Do you need personal service?

Even though I don’t think its worth paying more for your insurance, some people don’t mind paying more to meet with someone face-to face to discuss their insurance needs. Insurance is complicated, and having an agent can make it easier for you.

But remember, agents can’t make your insurance decisions for you. You need to understand your coverage and options. Getting opinions from other agents and insurance companies can help you avoid paying too much and having the proper coverage when you need it.

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Do I Need an Insurance Agent?

Buying auto insurance or homeowners insurance direct from the insurance company is easier than ever. Modern technology enables you to contact your insurance company when it is convenient for you. In the 21st century, is there any need for a local agent, working 9 am to 5 pm weekdays, in an office close to you? What’s the benefit to you? What do insurance agents do for you?

In my opinion, most agents are not worth paying more for your insurance.

The argument made by insurance agents is the personal service they provide is worth it. Buying home or car insurance is not like buying groceries at the supermarket. Applying for insurance is like applying for a loan: insurance companies have rules and you need to qualify for the insurance. How insurance works, and the coverage options available, can be confusing for the average consumer to understand.

Having a good insurance agent working for you can help you understand and buy the coverage you need, get all the discounts you deserve, prevent problems, and fix any problems when they do occur. The trouble is there are very few agents doing these things for their customers.

It’s not because there are few agents competent and caring about their customers. It’s because insurance agents don’t work for you, they work for themselves and the insurance company. Although many agents want to provide you with the best service, they have to put their needs ahead of yours in order to stay in business, or be successful.

Having a personal agent is rarely a bad thing, but its not worth paying a lot more for your insurance.

Fortunately, insurance companies paying commissions to agents are not necessarily more expensive than insurance companies selling direct to the public online. Get price quotes from all the leading insurance companies to find the best price for you. You can save $100s. Some insurance companies charge twice as much as others, for the same coverage, so its worth it to search for the best rates.

When shopping for auto or home insurance, first consider the insurance companies with the best price. Use the information on my website (see the link below) to evaluate the customer service of the insurance companies with the lowest prices. You may choose the best priced insurance company with a local agent. But some insurance companies with great reputations for customer service, like Amica & USAA, don’t have local agents.

Here is why I think it’s not worth it to pay more for having a local, personal insurance agent:

Insurance agents often fail to get you the insurance coverage you need at the best price.

The worst offending agents are the agents who don’t review your coverage options when you buy an auto insurance policy or homeowners insurance policy, or when you make a policy change, like adding a car.

An agent once quoted a price for my auto insurance without discussing the coverage I wanted. I had to ask about the coverage, and the agent quoted me a $1,000 deductible for Collision coverage on my car, when I had a $500 deductible. Had I bought his insurance, thinking I was saving money, when I was really getting less coverage, I would have been very upset when I had a claim.

However, there are many agents doing a good job of reviewing your coverage options. Yet there is still a problem. Many insurance agents represent one insurance company, and can’t offer you the coverage you need because their insurance company does not offer it.

Here’s one example:

If you buy a new car, owe more on the loan than the value of the car, which is not unusual due to the great amount of depreciation on new cars once you drive them off the lot, you should buy gap coverage, which covers the difference between the loan amount and the value of the car, if it is totaled.

Yet some insurance companies do not offer gap coverage, or may not offer it for leased cars, when other insurance companies will offer it on leased cars.

Agents don’t discuss your need for coverage they can’t sell you, if that means they will lose your business. You may need a coverage your agent’s company does not offer, but you will never find out about it.

This matters even more with homeowners insurance, where an insurance company not offering a coverage, available from another insurance company,  can cost you tens of thousands, if not hundreds of thousands of dollars, by not covering a claim.

Independent insurance agents have an advantage regarding coverage, because they represent several insurance companies, and they can choose the insurance company with the most appropriate coverage for you.

But even if your insurance company offers a coverage you need, it is very likely your agent will not mention it.

When I reviewed a customer’s insurance policy, or when I was selling an insurance policy, I tried to be very thorough in explaining the coverage available and what is not covered. But no agent, or customer, has the time to review all the options available.

When you contact an agent for a home or auto insurance quote, the agent has to collect the information needed to qualify you, quote you the correct price, and discuss your coverage. Although the agent will include and discuss all the “important” coverage, agents rarely invest the extra time to get the information from you to determine your insurance needs.

For example, you may be buying a house in your name alone, where you and your longterm boyfriend or girlfriend will live. Much of the furnishings are jointly owned, or owned by your significant other. Your unmarried (unless you are in civil union) significant other’s property is not covered unless your agent includes them as an “insured,” if the insurance company allows it. Many agents may never discuss this with you.  You may find out the hard way much of your personal property is not covered when you have a claim.

Your home could be subject to an expensive clean up, if your sewer or drains back up into your home, which you may have to pay for yourself, since your agent did not think to tell you about buyng the additional water back up coverage.

Most agents want you to be happy with your coverage when the unexpected happens. But your agent has no legal responsibility to make sure you bought the coverage you need.

The personal service offered by insurance agents does not even mean you will get the best price your insurance company can offer you.

If your agent is concerned they are going to lose your business, because they know you shop your rates once a year, or their insurance company recently had a large rate increase, they will most likely look at your policy to make sure they are getting the best price for you.

But if your agent knows you are a loyal customer, or does not think you will shop for better rates, your agent is not going to spend their time reviewing all their customers policies to make sure they are not missing any discounts.

Agents are paid a commission which is a percentage of the insurance premium. The more expensive your premium, the more money your agent makes. If your agent does not think they will lose your business, they are not going to spend a lot of their time looking for ways to reduce their income. Your agent usually isn’t deliberately charging you a higher premium, but they have no incentive to find ways to lower your premium.

Customers can depend only on themselves to make sure they ask the questions, and spend the time needed, to make sure they get the proper insurance coverage, and not over pay for it.

Using my website, and reading my blog, can give you the information to help you work with insurance companies and agents to get the coverage you need. Shopping your auto & home insurance once a year can make sure you don’t pay too much for it.

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Evaluating your auto or home insurance company’s claims service

Insurance companies know nothing wins customer loyalty, and keeps customers from shopping for lower insurance rates, better than the fast and fair settlement of a claim.

Customers often think twice before switching to a less expensive insurance company, when they were happy with how their insurance company handled their last claim, afraid the new insurance company with the lower price may be difficult if they have a claim. People are concerned you get what you pay for, and a lower price must mean less service.

When it comes to auto insurance and homeowners insurance, paying more for your insurance does not mean better service.

The truth is most insurance company’s claims service is acceptable, and the majority of claims are handled to the customer’s satisfaction. However, there are plenty of accounts on the Internet and elsewhere, of poor claims service from every insurance company.

How should you decide to choose an auto or home insurance company? Go with the best rates, or go with the best claims service? How do you determine if an insurance company really provides good claim service, when you are insured with company X and had a good claims experience, but your co-worker is having a terrible claims experience with company X? How do you avoid getting ripped off?

First, get insurance price quotes from all the leading car insurance &/or homeowners insurance companies, to find the lowest priced insurers for you.

Then, visit my website, to make sure you received price quotes from all the leading insurance companies in your state, and compare their customer service ratings & complaint records, by clicking the link to my site below. Choose an insurance company with a good price and good service.

www.smartshopyourcarinsurance.com

Most major insurance companies settle simple claims quickly and easily. Did someone vandalize your car? Did you hit a deer? Did an unknown vehicle hit your car? If you have the proper coverage, many insurance companies will get a check to you, or get your car repaired right away.

However, will you be happy if you have a large claim, and you disagree with your insurance company when it decides you are not covered?

Will you be happy when your insurance company decides you are at fault for a car accident, and pays a claim to another driver, whom you think was responsible for the accident, and your auto insurance rates go up because of it?

Will you be happy, if your landlords insurance policy, which says it does not exclude damage caused by tenants, denies your large claim, when a tenant deliberately causes extensive damage to your rental property, because the insurance company says the damage is the result of normal wear & tear?

Just because your last claim went like a dream, does not mean your next claim won’t be a nightmare. There are many insurance company reviews on the Internet mentioning how great their insurance company used to be, but now it is terrible. The real truth may be the insurance company was never as good as they thought it was.

Unfortunately, there are no “superhero” insurance companies, sticking up for their customers no matter what the cost or risk to them. If you have been a loyal customer for 40 years, and the insurance company decides you are a higher risk, due to your recent claims history, or other factors, they will cancel your policy.

Insurance companies are not “super villains” either. They aren’t looking to cheat their customers out of valid claims. But insurance companies are not going to pay any claims they are not contractually obligated to pay. The larger the claim, the more it is in the insurance company’s financial interest to make sure it is a claim they HAVE to pay.

If you wake up one morning to find your car windshield smashed by an unknown vandal, the claim will usually be paid with few questions asked.

If your house has a major fire caused by an unknown arsonist, the insurance company is going to find out if it was caused by your emotionally troubled adult child living with you, and deny coverage. You may have to consult a lawyer to contest the denied claim, and sue your insurance company to have a court determine if the claim should be paid.

Despite many people’s opinions, insurance companies are not crooks, but you would be naive to think they are always compliant with the law, and don’t consider their own financial interests.

Insurance companies won’t pay even a small claim if it is not covered, or deny a large claim if it is clearly covered, but there are many claims situations open to interpretation, and you can’t expect the insurance company to act in your best interest.

So, you can’t choose an insurance company where you are guaranteed satisfaction. What should you do to reduce your chances of having a poor claim experience?

1. Rather than insuring with an insurance company based solely on your own claims experience, or stories you have heard from other people, look at the insurance company’s national complaint ratio on my website.

The national complaint ratio is based usually on valid complaints made against an insurer to each state’s regulatory governmental body in which it operates.

For example, say my car insurance company denied a valid claim, and I had to complain to the Oregon Insurance Division to get my insurance company to pay. This would be an example of a valid complaint.

The national complaint ratios are good for everyone in the USA to use, but the most important complaint ratios are the ones for the state in which you live.

Company X may provide great service in Arkansas, but it may provide lousy service in California or New Jersey.

Not all states provide this information, but if they do, it is usually available at each state’s department of insurance websites. You can find your state’s website by clicking the link. I am also blogging about each state’s complaint information, and best & worst insurance companies, so check my blog for that category, and see if I have reviewed your state yet.

2. Shop your auto & home insurance once a year, and check the most recent year’s national & state complaint ratios, and JD Power rating, if available for your insurance company.

Insurance companies are always reorganizing, closing & opening offices, changing procedures, & computer systems. These changes can make the customer service better or much worse, in the short term or long term.

Claims service can be cyclical. Sometimes insurance companies hire more claims representatives and push for great claims service. Other times, probably most of the time, there is too much work for the claims representatives, not enough staff, and pressure to contains claims costs. An insurance company providing great service 3 years ago may be terrible now.

Keep up on how your insurance company is performing when you shop for better rates each year.

3. Shop for better rates each year. You can great service AND great rates. Shop with all the leading insurance companies and use my website site to get the best combination of price and service.

Insuring with the same insurance company for 20 years won’t get a claim covered which should be denied. It’s illegal for insurance companies to show favoritism in the claims process.

The best thing you can do is to shop your car & home insurance each year,  choose a reputable insurance company with a great price, and do what you can to protect yourself and your property from needing to file an insurance claim.

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