Safeco JD Power Customer & Claims Satisfaction Ratings Review 2012 – 2016

This review will analyze the JD Power ratings & numerical scores for Safeco auto & homeowners insurance, in all the JD Power claims & customer satisfaction studies where the company was included in the last few years, to see if its JD Power ratings truly reflect the quality of the claims & customer service for the company. This review will show you if Safeco auto & home insurance has a better-than-average, average, or below-average performance in JD Power studies from 2012-2016, and how Safeco compares to leading competitors, like State Farm, Allstate, Progressive, GEICO, Farmers, etc. in these JD Power auto & homeowners insurance claims & customer satisfaction studies.

The detailed information in this review, and my review of Safeco’s customer complaint record, compare Safeco auto & home insurance to the industry average and competing companies for customer service, claims processing performance, and insurance rates, but if If you don’t want to read all the details, you can go to my review website here, to see at a glance if Safeco consistently performs better than average, average, or worse than average for customer service, claims, and pricing, and compare Safeco to over 40 other U.S. auto & home insurance companies.

You need to know more than the overall satisfaction ratings for an auto or homeowner insurance company published by JD Power in its annual press release for each of its insurance studies.

Here’s why:

Safeco rated three power circles for Overall Satisfaction in the 2014 JD Power Auto Insurance Customer Satisfaction Study for the Northwest region, but for the factor of Pricing in the Northwest region, Safeco received the lowest rating of two power circles. Is a company really about average for customer satisfaction if its customers give it the lowest rating for good auto insurance rates?

It’s important to know how Safeco performed in each category (called Factors by JD Power) in a study, such as Billing & Payment, Service Interaction, Rental Car Experience, Pricing, Claims Settlement, etc., which make up its total score, because you may not get the above-average service you expect, from a company rated four power circles (better than most) or 5 power circles (among the best) for overall customer satisfaction, if it received the lowest rating of two power circles for the factor of Claims handling.

I’ll show you the Safeco factor ratings from the latest JD Power studies, but even more important than factor ratings is the company’s point score in each study.

I’ve been writing auto & homeowners insurance company reviews & evaluating each company’s performance in the annual JD Power customer & claims satisfaction studies for more than five years now, looking at each insurance company’s JD Power study scores over time and comparing them to competing companies. Knowing each company’s actual score, instead of just its JD Power ratings for overall satisfaction, is important to see if a company is really performing better or worse than other companies.

For example, in the JD Power 2014 U.S. Auto Claims Satisfaction Study, Safeco received a three power circle rating (about average) for overall auto claims satisfaction, but scored 5 points (out of 1,000 points) or .5% below the study average. Progressive Insurance, also rated “about average” at three power circles, scored 19 points (or 1.9%) below the study average and 1.4% (or 14 points) below Safeco. Hartford Insurance, also rated “about average” at three power circles, scored 9 points (or .9%) above the study average, and 14 points (or 1.4%) above Safeco, and 28 points (or 2.8%) above Progressive, yet all these companies are rated equal in overall auto claims satisfaction, even though Progressive scored below average, Safeco scored close to average, and Hartford scored above average.

A difference of one or two percent may not seem much, but its enough to say Safeco scored close enough to the average, performing better than Progressive, which scored almost 2% below the average in this study, and Hartford scored above average. Given the insurance industry is known for complaints about claims handling and service, you want to not only get the right coverage at a competitive price, but choose a company providing consistently better than average claims & customer service, even if it’s only by a few percentage points, and reduce the likelihood of poor service when you need your insurance company.

A higher scoring insurance company (about 1% or more above the study average) in the most recent JD Power insurance studies is a good sign, but you also want to look at the study scores over the last few years, to see if the company consistently scores well over time, to indicate whether you can expect the same level of customer & claims satisfaction now. A long history of high or low scores each year means an insurance company’s level of customer &/or claims satisfaction is more reliably good or bad.

If you think a small percentage difference among each company’s claims & customer satisfaction scores are not enough to matter, that’s reason to be more distrustful of JD Power’s overall satisfaction ratings.

Once again looking at the JD Power 2014 U.S. Auto Claims Satisfaction Study as an example, Amica received the highest rating of five power circles (among the best) in the study, but scored only 34 points (3.4%) higher than The Hartford rated three power circles (about average), scored 48 points (4.8%) above Safeco, also rated three power circles (about average), and scored 62 points (6.2%) above Progressive, also rated three power circles (about average) in the study. You may think the difference between Amica & The Hartford is too small to matter, the difference between Amica & Safeco is more concerning, but the difference between Amica & Progressive is significant. Only the scores, not the ratings, help you see this difference.

In this review, I’ll provide the data, but I’ll also analyze the scores for Safeco compared to other leading insurance companies & the industry average, so it will be easy for you to see if Safeco is performing average, better than average, or worse than average, and which companies perform better or worse than Safeco.

Ignoring a few outlying performers, most companies score in a range from 76% to 85% in JD Power insurance studies each year. So, with the exception of a few consistently good and a few consistently poor performing companies, most companies do not differ a great deal in the level of auto or homeowners claims & customer satisfaction they provide. This is why it’s important to shop with all auto & homeowners insurance companies available to you, for the coverage meeting your needs. If you shop with enough companies, you will see some companies charge twice as much as others for the same level of coverage.

Since price is a consideration in many of the JD Power insurance studies, it may mean a higher scoring company has a competitive rate for you. But if a company scoring slightly below average saves you hundreds of dollars each year, for the same level of coverage as higher scoring companies, it may not be worth it to pay a lot more for a company scoring only 3-5% higher in customer or claims satisfaction. Be sure to use the information in this review and the ad below this paragraph (or the ad at the end of this review) to request price quotes from multiple insurance companies, and find the best auto or home insurance company for you.

If you find this review useful, please like it on Facebook & share the link to this review or my site with your friends & family through social media. Bookmark this page for updates as new JD Power studies are published each year.

Safeco JD Power Auto & Home Insurance Ratings for 2012, 2013, 2014, 2015, & 2016

I’ll compare the numerical scores (instead of the power circle rating) for Safeco auto & home insurance, to the industry average and the scores of competing insurance companies, for each JD Power insurance study (2012-2016) where it was rated. Safeco was included in the following annual JD Power insurance studies:

1. The Annual JD Power Auto Insurance Customer Satisfaction Study

2. The Annual JD Power Auto Insurance Claims Satisfaction Study

3. The Annual JD Power Auto Insurance Purchasing Experience Study

4. The Annual JD Power Homeowners Insurance Customer Satisfaction Study

5. The Annual JD Power Property (Home) Insurance Claims Satisfaction Study

6. JD Power 2012-2015 Insurance Studies Summary for Safeco

You can scroll down to read my analysis or summaries of the studies most interesting to you.

1. The Annual JD Power Auto Insurance Customer Satisfaction Study

Safeco is usually rated in six of the eleven regional studies composing the annual JD Power US Auto Insurance Customer Satisfaction Study. If your state is not included in any of the regions where Safeco is rated, the results for Safeco in the regions below may still be a good proxy for how Safeco performs in your state.

California Region (State of CA only)

2015: Safeco scored 16 points (on a 1,000 point scale) or 1.6% below the 2015 California region average, at 787 out of 1,000 points.

Here is how Safeco rated in the California region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating) Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

Nationwide and Liberty Mutual scored about the same (one point below and two points below respectively) as Safeco in the 2015 California Region study.

These companies scored .6% or more higher than Safeco in the 2015 California Region study (from highest scoring company to lowest scoring company): USAA, Wawanesa, Hartford, Auto Club of Southern California, Ameriprise, State Farm, Esurance, GEICO, Progressive, Allstate, CSAA, and Farmers.

These companies scored .5% or more lower than Safeco in the 2015 California Region study (from highest scoring company to lowest scoring company): 21st Century, Mercury, Travelers, & Infinity.

2014: Safeco scored 18 points (on a 1,000 point scale) or 1.8% below the 2014 California region average, at 777 out of 1,000 points.

Here is how Safeco rated in the California region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Three Power Circles (about average)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Four Power Circles (better than most)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 1.8% or more higher than Safeco in the 2014 California Region study: USAA, Wawanesa, Ameriprise, Auto Club of Southern California, The Hartford, State Farm, and GEICO.

These companies scored .1% or more lower than Safeco in the 2014 California Region study: Nationwide, CSAA/AAA NCNU, Farmers, 21st Century, and Travelers.

2013: Safeco scored 12 points (on a 1,000 point scale) or 1.2% above the 2013 California region average, at 789 out of 1,000 points.

These companies scored .9% or more higher than Safeco in the 2013 California Region study: USAA, Wawanesa, State Farm, The Hartford, Auto Club of Southern California, GEICO, and Ameriprise.

These companies scored .7% or more lower than Safeco in the 2013 California Region study: CSAA/AAA NCNU, Allstate, Liberty Mutual, Mercury, Nationwide, 21st Century, Travelers, Kemper, Farmers, and Infinity P&C.

2012: Safeco scored 1 point (on a 1,000 point scale) or .1% above the 2012 California region average, at 786 out of 1,000 points.

These companies scored .6% or more higher than Safeco in the 2012 California Region study: USAA, Wawanesa, Auto Club of Southern California, State Farm, GEICO, The Hartford, and Ameriprise.

These companies scored .6% or more lower than Safeco in the 2012 California Region study: Mercury, CSAA/AAA NCNU, Progressive, Liberty Mutual, Allstate, Nationwide, 21st Century, Farmers, and Infinity P&C.

California Region Auto Insurance Satisfaction Summary: Safeco scored .1% above, 1.2% above, 1.8% below, and 1.6% below the region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing inconsistent auto insurance customer satisfaction in California over the last four years, and below average satisfaction in the most recent two years.

Florida Region (State of FL Only)

2015: Safeco scored 41 points (on a 1,000 point scale) or 4.1% below the 2015 Florida region average, at 788 out of 1,000 points. Safeco was the lowest scoring company in the 2015 Florida Region study.

Here is how Safeco rated in the Florida Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Not rated

Overall Customer Satisfaction: Two Power Circles (lowest rating)

Travelers and Esurance scored about the same (three points above and four points above respectively) as Safeco in the 2015 Florida Region study.

These companies scored .6% or more higher than Safeco in the 2015 Florida Region study (from highest scoring company to lowest scoring company): USAA, GEICO, Progressive, Allstate, Metlife, State Farm, Liberty Mutual, Nationwide, Hartford, 21st Century, and Auto-Owners.

These companies scored lower than Safeco in the 2015 Florida Region study (from highest scoring company to lowest scoring company): None

2014: Safeco scored 25 points (on a 1,000 point scale) or 2.5% below the 2014 Florida region average, at 780 out of 1,000 points.

Here is how Safeco rated in the Florida Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 2.4% or more higher than Safeco in the 2014 Florida Region study: USAA, The Hartford, Auto-Owners, Progressive, MetLife, Allstate, State Farm, and GEICO.

These companies scored .8% or more lower than Safeco in the 2014 Florida Region study: Nationwide and 21st Century.

2013: Safeco scored 8 points (on a 1,000 point scale) or .8% below the 2013 Florida region average, at 782 out of 1,000 points.

These companies scored .6% or more higher than Safeco in the 2013 Florida Region study: USAA, Metlife, The Hartford, State Farm, Auto-Owners, Allstate, Progressive, and GEICO.

These companies scored .8% or more lower than Safeco in the 2013 Florida Region study: Liberty Mutual, 21st Century, Travelers, Esurance, and Infinity P&C.

2012: Florida did not have its own regional study, and was included in the Southeast region study in 2012 (see below).

Florida Region Auto Insurance Satisfaction Summary: Safeco scored .8%, 2.5%, and 4.1% below the region average each year in the 2013, 2014, & 2015 studies respectively, showing a strong trend of below average auto insurance customer satisfaction in Florida.

Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD) (including TX in 2012 study only)

2015: Safeco scored 2 points (on a 1,000 point scale) or .2% below the 2015 Central region average, at 818 out of 1,000 points.

Here is how Safeco rated in the Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Three Power Circles (about average)

American Family, Allstate, Farmers, GEICO, Hartford, and Auto Club of Southern California scored about the same (within 4 points) as Safeco in the 2015 Central Region study.

These companies scored 1.2% or more higher than Safeco in the 2015 Central Region study (from highest scoring company to lowest scoring company): USAA, Auto-Owners, Shelter, and State Farm.

These companies scored 1.1% or more lower than Safeco in the 2015 Central Region study (from highest scoring company to lowest scoring company): Progressive, Farm Bureau Mutual, Liberty Mutual, Nationwide, and Travelers.

2014: Safeco scored 3 points (on a 1,000 point scale) or .3% below the 2014 Central region average, at 817 out of 1,000 points.

Here is how Safeco rated in the Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored 1.2% or more higher than Safeco in the 2014 Central Region study: USAA, Auto-Owners, Shelter, State Farm, GEICO.

These companies scored 1.6% or more lower than Safeco in the 2014 Central Region study: Travelers, Liberty Mutual, Auto Club of Southern California, Farmers, Nationwide, and Progressive.

2013: Safeco scored 14 points (on a 1,000 point scale) or 1.4% below the 2013 Central region average, at 787 out of 1,000 points.

These companies scored 1.9% or more higher than Safeco in the 2013 Central Region study: USAA, State Farm, Auto-Owners, Shelter, American Family, The Hartford, Farm Bureau Mutual, and GEICO.

These companies scored .2% or more lower than Safeco in the 2013 Central Region study: Farmers, Progressive, Liberty Mutual, and Nationwide.

2012: Safeco scored 21 points (on a 1,000 point scale) or 2.1% below the 2012 Central region average, at 790 out of 1,000 points.

These companies scored 2.4% or more higher than Safeco in the 2012 Central Region study: USAA, Texas Farm Bureau, State Farm, GEICO, American Family, and Shelter.

These companies scored 1% or more lower than Safeco in the 2012 Central Region study: Travelers, Farm Bureau Mutual, and Liberty Mutual.

Central Region Auto Insurance Satisfaction Summary: Safeco scored 2.1%, 1.4%, .3%, and .2% below the region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a recent trend of about average auto insurance customer satisfaction over the last two years in the central region states of AR, IA, KS, MN, MO, NE, ND, OK, and SD.

North Central Region (IL, IN, MI, OH, WI)

2015: Safeco scored 32 points (on a 1,000 point scale) or 3.2% below the 2015 North Central region average, at 776 out of 1,000 points. Safeco was the lowest scoring company in the 2015 North Central Region study.

Here is how Safeco rated in the North Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored .9% or more higher than Safeco in the 2015 North Central Region study (from highest scoring company to lowest scoring company): USAA, Auto-Owners, Nationwide, COUNTRY Financial, Indiana Farm Bureau, Hartford, American Family, State Farm, Erie, Progressive, Farmers, GEICO, Allstate, Grange, Liberty Mutual, Metlife, Michigan Farm Bureau, Automobile Club Group (AAA), and Hanover.

These companies scored lower than Safeco in the 2015 North Central Region study (from highest scoring company to lowest scoring company): None.

2014: Safeco was not a company included and rated in the North Central region for the 2014 study.

2013: Safeco was not a company included and rated in the North Central region for the 2013 study.

North Central Region Auto Insurance Satisfaction Summary: For 2015, the first year Safeco was rated in this regional study, Safeco scored 3.2% below the North Central region average, scoring much lower than all other companies in the region, showing strongly below average auto insurance customer satisfaction in the north central region states of IL, IN, MI, OH, & WI.

New England Region (CT, ME, MA, NH, RI, VT)

2015: Safeco scored 15 points (on a 1,000 point scale) or 1.5% below the 2015 New England region average, at 786 out of 1,000 points.

Here is how Safeco rated in the New England Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Three Power Circles (about average)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored .5% or more higher than Safeco in the 2015 New England Region study (from highest scoring company to lowest scoring company): USAA, Amica, State Farm, Allstate, Liberty Mutual, GEICO, Progressive, Hartford, Metlife, Safety, and Travelers.

These companies scored .8% or more lower than Safeco in the 2015 New England Region study (from highest scoring company to lowest scoring company): Nationwide, Plymouth Rock Assurance, Arbella, and MAPFRE-Commerce.

2014: Safeco was not a company included and rated in the New England region for this year.

2013: Safeco was not a company included and rated in the New England region for this year.

New England Region Auto Insurance Satisfaction Summary: For 2015, the first year Safeco was rated in this regional study, Safeco scored 1.5% below the New England region average, showing below average auto insurance customer satisfaction in the New England region states of CT, ME, MA, NH, RI, & VT.

Northwest Region (ID, MT, OR, WA, WY), which was part of the West Region in the 2012 study covering AZ, CO, ID, MT, NV, NM, OR, UT, WA, & WY.

2015: Safeco scored 19 points (on a 1,000 point scale) or 1.9% below the 2015 Northwest region average, at 798 out of 1,000 points.

Here is how Safeco rated in the Northwest Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

Allstate scored the same as Safeco in the 2015 Northwest Region study.

These companies scored .7% or more higher than Safeco in the 2015 Northwest Region study (from highest scoring company to lowest scoring company): USAA, Pemco, State Farm, Farmers, GEICO, Hartford, and American Family.

These companies scored .4% or more lower than Safeco in the 2015 Northwest Region study (from highest scoring company to lowest scoring company): Progressive, Nationwide, and Liberty Mutual.

2014: Safeco scored 4 points (on a 1,000 point scale) or .4% below the 2014 Northwest region average, at 808 out of 1,000 points.

Here is how Safeco rated in the Northwest Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Four Power Circles (better than most)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored 1% or more higher than Safeco in the 2014 Northwest Region study: USAA, PEMCO, The Hartford, State Farm, Mutual of Enumclaw, and American Family.

These companies scored .6% or more lower than Safeco in the 2014 Northwest Region study: GEICO, Nationwide, Farmers, Progressive, Allstate, and Liberty Mutual.

2013: Safeco scored 21 points (on a 1,000 point scale) or 2.1% below the 2013 Northwest region average, at 771 out of 1,000 points.

Safeco was the second lowest scoring company in the 2013 Northwest region study, with the next lowest scoring companies, GEICO & Nationwide, scoring 9 points or .9% above Safeco.

Allstate, Liberty Mutual, & Progressive scored much higher than Safeco, too, but still below the 2013 Northwest region average.

These companies scored 2.4% or more higher than Safeco in the 2013 Northwest Region study: USAA, PEMCO, The Hartford, Mutual of Enumclaw, State Farm, and American Family.

These companies scored .2% lower than Safeco in the 2013 Northwest Region study: Farmers.

2012: Safeco scored 24 points (on a 1,000 point scale) or 2.4% below the 2012 West region average, at 786 out of 1,000 points.

American Family, The Hartford, Progressive, & Allstate scored much better than Safeco, but still below the 2012 West region average.

These companies scored 2.2% or more higher than Safeco in the 2012 West Region study: USAA, State Farm, and GEICO.

These companies scored 1.8% lower than Safeco in the 2012 West Region study: Nationwide.

Northwest Region Auto Insurance Satisfaction Summary: In spite of a higher score & a move toward the average in 2014, Safeco scored 2.4%, 2.1%, .4%, and 1.9% below the region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing below average auto insurance customer satisfaction in the Northwest region states of ID, MT, OR, WA, and WY.

Southwest Region (AZ, CO, NV, NM, UT), which was part of the West Region in the 2012 study covering AZ, CO, ID, MT, NV, NM, OR, UT, WA, & WY.

2015: Safeco scored 27 points (on a 1,000 point scale) or 2.7% below the 2015 Southwest region average, at 797 out of 1,000 points.

Here is how Safeco rated in the Southwest Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

Farmers scored the same as Safeco, tying for the lowest scoring company, in the 2015 Southwest Region study.

These companies scored .6% or more higher than Safeco in the 2015 Southwest Region study (from highest scoring company to lowest scoring company): USAA, Hartford, State Farm, Liberty Mutual, American Family, GEICO, Progressive, CSAA (AAA), and Allstate.

These companies scored lower than Safeco in the 2015 Southwest Region study (from highest scoring company to lowest scoring company): None.

2014: Safeco scored 27 points (on a 1,000 point scale) or 2.7% below the 2014 Southwest region average, at 790 out of 1,000 points.

Safeco tied with CSAA to be the lowest scoring companies in the 2014 Southwest region study, with the next lowest scoring company, Progressive, scoring 8 points or .8% higher than Safeco.

American Family, Farmers, and Allstate scored much higher than Safeco, too, but still scored below the 2014 Southwest region average.

Here is how Safeco rated in the Southwest Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Three Power Circles (about average)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 2.6% or more higher than Safeco in the 2014 Southwest Region study: USAA, State Farm, Liberty Mutual, The Hartford, and GEICO.

These companies scored lower than Safeco in the 2014 Southwest Region study: None.

2013: Safeco was not a company included and rated in the 2013 Southwest region study.

2012: Safeco scored 24 points (on a 1,000 point scale) or 2.4% below the 2012 West region average, at 786 out of 1,000 points.

American Family, The Hartford, Progressive, & Allstate scored much better than Safeco, but still below the 2012 West region average.

These companies scored 2.2% or more higher than Safeco in the 2012 West Region study: USAA, State Farm, and GEICO.

These companies scored 1.8% lower than Safeco in the 2012 West Region study: Nationwide.

Southwest Region Auto Insurance Satisfaction Summary: Safeco was no rated in this region for 2013, but scored 2.4%, 2.7%, and 2.7% (again) below the region average each year in the 2012, 2014, & 2015 studies respectively, showing below average auto insurance customer satisfaction in three of the last four years in the Southwest region states of AZ, CO, NV, NM, and UT.

Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN), including FL in the 2012 study only.

2015: Safeco scored 34 points (on a 1,000 point scale) or 3.4% below the 2015 Southeast region average, at 791 out of 1,000 points. Safeco was the lowest scoring company in the 2015 Southeast Region study.

Here is how Safeco rated in the Southeast Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored .9% or more higher than Safeco in the 2015 Southeast Region study (from highest scoring company to lowest scoring company): USAA, Tennessee Farm Bureau, Alfa, Allstate, Progressive, North Carolina Farm Bureau, Kentucky Farm Bureau, State Farm, Auto-Owners, GEICO, Nationwide, Travelers, and Liberty Mutual.

These companies scored lower than Safeco in the 2015 Southeast Region study (from highest scoring company to lowest scoring company): None.

2014: Safeco scored 11 points (on a 1,000 point scale) or 1.1% below the 2014 Southeast region average, at 805 out of 1,000 points.

Here is how Safeco rated in the Southeast Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:

Policy Offerings: Two Power Circles (lowest rating)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Two Power Circles (lowest rating)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

These companies scored 1.2% or more higher than Safeco in the 2014 Southeast Region study: USAA, Tennessee Farm Bureau, North Carolina Farm Bureau, Auto-Owners, Alfa, Kentucky Farm Bureau, GEICO, Liberty Mutual, State Farm, and Progressive.

These companies scored .7% or more lower than Safeco in the 2014 Southeast Region study: Nationwide and Allstate.

2013: Safeco scored 9 points (on a 1,000 point scale) or .9% below the 2013 Southeast region average, at 795 out of 1,000 points.

These companies scored 1.5% or more higher than Safeco in the 2013 Southeast Region study: USAA, Tennessee Farm Bureau, State Farm, North Carolina Farm Bureau, Auto-Owners, Alfa, and Liberty Mutual.

These companies scored .4% or more lower than Safeco in the 2013 Southeast Region study: GEICO, GMAC (Now called National General), Progressive, Travelers, Allstate, and Kentucky Farm Bureau.

2012: Safeco scored 51 points (on a 1,000 point scale) or 5.1% below the 2012 Southeast region average, at 763 out of 1,000 points.

Safeco was the second lowest scoring company in the 2012 Southeast region study, with the next lowest scoring company, 21st Century, scoring 11 points or 1.1% above Safeco.

Allstate, Auto-Owners, Nationwide, Progressive, Metlife, Alfa, Liberty Mutual, The Hartford, Travelers, and GMAC scored much higher than Safeco, too, but still scored below the 2012 Southeast region average.

These companies scored 5.1% or more higher than Safeco in the 2012 Southeast Region study: USAA, Tennessee Farm Bureau, North Carolina Farm Bureau, State Farm, GEICO, and Kentucky Farm Bureau.

These companies scored 1.9% lower than Safeco in the 2012 Southeast Region study: Direct General.

Southeast Region Auto Insurance Satisfaction Summary: In spite of improving scores each year, Safeco scored 5.1%, .9%, 1.1%, and 3.4% below the region average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a strong trend of below average auto insurance customer satisfaction in the Southeast region states of AL, GA, KY, LA, MS, NC, SC, and TN.

2. The Annual JD Power Auto Insurance Claims Satisfaction Study

2015: Safeco scored 2 points (on a 1,000 point scale) or .2% above the 2015 US auto claims satisfaction study average, at 859 out of 1,000 points.

Here is how Safeco rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2015:

First Notice of Loss: Four Power Circles (better than most)

Service Interaction: Three Power Circles (about average)

Appraisal: Three Power Circles (about average)

Repair Process: Three Power Circles (about average)

Rental Car Experience: Four Power Circles (better than most)

Settlement: Three Power Circles (about average)

Overall Auto Claims Satisfaction: Three Power Circles (about average)

These insurance companies scored the same or about the same (from three points above to one point below) as Safeco in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): Erie, Allstate, American Family, Farmers, Safeco, and State Farm.

These insurance companies scored .7% or more higher than Safeco in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): New Jersey Manufacturers, Auto Owners, USAA, Amica, Auto Club of Southern California, Hartford, and Nationwide.

These insurance companies scored .5% or more lower than Safeco in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): GEICO, Liberty Mutual, Progressive, Country Financial, Mercury, Travelers, CSAA Insurance Group, 21st Century, Hanover, Metlife, Automobile Club Group, Esurance, and MAPFRE-Commerce Insurance.

2014: Safeco scored 5 points (on a 1,000 point scale) or .5% below the 2014 JD Power Auto Claims Satisfaction study average, at 852 out of 1,000 points.

Here is how Safeco rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2014:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Three Power Circles (about average)

Appraisal: Three Power Circles (about average)

Repair Process: Three Power Circles (about average)

Rental Car Experience: Two Power Circles (lowest rating)

Settlement: Three Power Circles (about average)

Overall Auto Claims Satisfaction: Three Power Circles (about average)

These companies scored 1.4% or more higher than Safeco in the 2014 JD Power Auto Claims Satisfaction study: Amica, USAA, Auto-Owners, State Farm, American Family, Auto Club of Southern California, and The Hartford.

These companies scored 1% or more lower than Safeco in the 2014 JD Power Auto Claims Satisfaction study: Metlife, Farmers, Progressive, Auto Club, CSAA/AAA NCNU, 21st Century, Liberty Mutual, Esurance, and MAPFRE-Commerce.

2013: Safeco scored 5 points (on a 1,000 point scale) or .5% below the 2013 JD Power Auto Claims Satisfaction study average, at 850 out of 1,000 points.

These companies scored 1.2% or more higher than Safeco in the 2013 JD Power Auto Claims Satisfaction study: USAA, NJ Manufacturers, Auto Club of Southern California, Auto-Owners, The Hartford, Erie, Amica, Travelers, State Farm, American Family, Nationwide, and The Hanover.

These companies scored 2.1% or more lower than Safeco in the 2013 JD Power Auto Claims Satisfaction study: MAPFRE-Commerce, Farmers, 21st Century, and Esurance.

2012: Safeco scored 12 points (on a 1,000 point scale) or 1.2% below the 2012 JD Power Auto Claims Satisfaction study average, at 840 out of 1,000 points.

These companies scored 1.2% or more higher than Safeco in the 2012 JD Power Auto Claims Satisfaction study: NJ Manufacturers, USAA, Auto-Owners, Amica, Erie, Automobile Club of Southern California, Country, American Family, The Hartford, State Farm, Allstate, Travelers, and CSAA/AAA NCNU.

These companies scored 1.6% or more lower than Safeco in the 2012 JD Power Auto Claims Satisfaction study: Mercury, 21st Century, Encompass, Esurance, and Commerce (MAPFRE).

Auto Insurance Claims Satisfaction Summary: Safeco scored 1.2% below, .5% below, .5% below and .2% above the national average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a trend of close to average satisfaction for the most recent three years in the national JD Power Auto Claims Satisfaction study.

3. The Annual JD Power Auto Insurance Purchase Experience Study

In my opinion, the JD Power Auto Insurance Purchase Experience Study is the least important JD Power study for choosing a car insurance company. A car insurance company with terrible claims handling and customer service, but with an easy purchasing experience, is not a reason to choose an auto insurance company. Besides, buying auto insurance with most companies is easier than ever in 2016, and even before technology simplified things, the ease & accuracy of the sales process always depended more on the experience and customer focus of the agent quoting you, not the choice of insurance company.

However, this study is useful as a sign of competitive pricing, since a company’s score is a reflection of the satisfaction of auto insurance shoppers with the prices they were quoted by the insurance company. This study considers and rates three categories: price, distribution channel (Website, Local Agent, Call Center Representative), and policy offerings, to determine a company’s numerical score for overall satisfaction in the purchasing experience.

2016: Safeco scored the same as the 2016 JD Power Auto Insurance Purchase Experience study average, at 826 out of 1,000 points.

The 2016 U.S. Insurance Shopping Study was based on responses from more than 17,000 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 9 months and includes more than 50,000 unique customer evaluations of insurers. The study was fielded in April, July & October 2015, and January 2016.

Here is how Safeco rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2016:

Pricing: Three Power Circles (about average)

Website: Not rated

Local Agent: Three Power Circles (about average)

Call Center Representative: Two Power Circles (lowest rating)

Policy Offerings: Three Power Circles (about average)

Overall Auto Insurance Purchase Satisfaction: Three Power Circles (about average)

These companies rated better than average for lower auto insurance rates in the 2016 JD Power Auto Insurance Purchase Experience study: USAA, Erie, Liberty Mutual, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise, CSAA Insurance Group, and Mercury.

These companies rated worse than average for lower auto insurance rates in the 2016 JD Power Auto Insurance Purchase Experience study: Progressive, Allstate, 21st Century, and MetLife.

2015: Safeco scored 8 points (on a 1,000 point scale) or .8% below the 2015 JD Power Auto Insurance Purchase Experience study average, at 825 out of 1,000 points.

The 2015 U.S. Insurance Shopping Study is based on responses from more than 15,600 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 9 months and includes more than 50,000 unique customer evaluations of insurers. The study was fielded in May, July and October 2014, and January 2015.

Here is how Safeco rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2015:

Pricing: Three Power Circles (about average)

Website: Not rated.

Local Agent: Three Power Circles (about average)

Call Center Representative: Two Power Circles (lowest rating)

Policy Offerings: Two Power Circles (lowest rating)

Overall Auto Insurance Purchase Satisfaction: Three Power Circles (about average)

These companies rated better than average for lower auto insurance rates in the 2015 JD Power Auto Insurance Purchase Experience study: USAA, Erie, Ameriprise (available through Costco), The Hartford, California State Auto Association, Amica Mutual, Liberty Mutual, Auto Club Group, Travelers, & GEICO.

These companies rated worse than average for lower auto insurance rates in the 2015 JD Power Auto Insurance Purchase Experience study: Progressive, Allied, & Mercury.

JD Power Auto Insurance Purchase Experience Summary: Per the ratings above, it may be best to contact to a local agent for an auto insurance quote from Safeco, instead of calling the company.

Don’t rely on how Safeco performed in this auto insurance shopping study to tell you if you are getting a good price or you are paying too much for your auto insurance coverage. The opinions of people in a survey about the auto insurance rates they were quoted, are not reliable for knowing the company with the best price for you, because so many individual rating factors specific to you are used to determine your insurance rates. A company with a low rate for one person (or even many people) may not have a low rate for you, and vice versa, companies with a reputation for high auto insurance rates may have the best rate for you.

4. The Annual JD Power Homeowners Insurance Customer Satisfaction Study

2015: Safeco scored 21 points (on a 1,000 point scale) or 2.1% below the 2015 JD Power Homeowners Insurance Customer Satisfaction study average, at 766 out of 1,000 points.

Here is how Safeco rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Contacting the Insurer: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Homeowners Insurance Satisfaction: Three Power Circles (about average)

Kemper scored about the same (one point above) as Safeco in the 2015 JD Power Homeowners Insurance Customer Satisfaction study.

Liberty Mutual and Travelers scored the same as Safeco in the 2015 JD Power Homeowners Insurance Customer Satisfaction study.

These companies scored .5% or more higher than Safeco in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA, Amica, Auto-Owners, Erie, Auto Club of Southern California, GEICO, American Family, COUNTRY Financial, Shelter, State Farm, Nationwide, Allstate, California State Auto Association (CSAA), Hartford, Chubb, Progressive, Cincinnati, Mercury, Farmers, Encompass, Automobile Club Group, and Metlife.

These companies scored 4.4% lower than Safeco in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): Hanover.

2014: Safeco scored 17 points (on a 1,000 point scale) or 1.7% below the 2014 JD Power Homeowners Insurance Customer Satisfaction study average, at 773 out of 1,000 points.

Here is how Safeco rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2014:

Policy Offerings: Three Power Circles (about average)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Homeowners Insurance Satisfaction: Three Power Circles (about average)

These companies scored 1.5% or more higher than Safeco in the 2014 JD Power Homeowners Insurance Customer Satisfaction study: USAA, Amica, Auto-Owners, State Farm, Erie, American Family, Auto Club of Southern California, The Hartford, Country, Mercury, Allstate, CSAA/AAA NCNU, and GEICO.

These companies scored .9% or more lower than Safeco in the 2014 JD Power Homeowners Insurance Customer Satisfaction study: Travelers, Auto Club, Progressive, and The Hanover.

2013: Safeco scored 9 points (on a 1,000 point scale) or .9% below the 2013 JD Power Homeowners Insurance Customer Satisfaction study average, at 778 out of 1,000 points.

These companies scored .8% or more higher than Safeco in the 2013 JD Power Homeowners Insurance Customer Satisfaction study: USAA, Amica, State Farm, Auto-Owners, Erie, Automobile Club of Southern California, Encompass, American Family, Progressive, Country, Allstate, GEICO, The Hartford, and CSAA/AAA NCNU.

These companies scored 1% or more lower than Safeco in the 2013 JD Power Homeowners Insurance Customer Satisfaction study: Chubb, The Hanover, Farmers, Liberty Mutual, and Travelers.

2012: Safeco scored 1 point (on a 1,000 point scale) or .1% above the 2012 JD Power Homeowners Insurance Customer Satisfaction study average, at 786 out of 1,000 points.

These companies scored .8% or more higher than Safeco in the 2012 JD Power Homeowners Insurance Customer Satisfaction study: USAA, Amica, Auto Club of Southern California, Erie, American Family, Shelter, Cincinnati Insurance, State Farm, Nationwide, Auto-Owners, Chubb, and Country.

These companies scored 1.5% or more lower than Safeco in the 2012 JD Power Homeowners Insurance Customer Satisfaction study: Auto Club, CSAA/AAA NCNU, The Hanover, Liberty Mutual, Metlife, Farmers, and Travelers.

Homeowners Insurance Customer Satisfaction Summary: With decreasing scores each year, Safeco scored .1% above, .9% below, 1.7% below, and 2.1% below the national average each year in the 2012, 2013, 2014 & 2015 studies respectively, showing a trend of increasingly below average satisfaction in the national JD Power Homeowners Insurance Customer Satisfaction study, in spite of its “about average” rating of three power circles for overall homeowners insurance customer satisfaction in recent years.

5. The Annual JD Power Property Claims Satisfaction Study

The 2016 Property Claims Satisfaction Study is based on more than 5,700 responses from homeowners insurance customers who filed a property claim between January 2014 & December 2015.

2016: Safeco scored 11 points (on a 1,000 point scale) or 1.1% above the 2016 US Property Claims Satisfaction study average, at 857 out of 1,000 points.

Here is how Safeco rated in the five factors used to determine its overall property claims satisfaction score in 2016:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Three Power Circles (about average)

Estimation Process: Four Power Circles (better than most)

Repair Process: Three Power Circles (about average)

Settlement: Four Power Circles (better than most)

Overall Property Claims Satisfaction: Four Power Circles (better than most)

These companies scored only slightly lower (from two to four points below) than Safeco in the 2016 US Property Claims Satisfaction study: State Farm, Liberty Mutual, The Hanover, and Nationwide.

These companies scored .6% or more higher than Safeco in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): Amica, Auto Club of Southern California, USAA, Country, Encompass, and Erie.

These companies scored .6% or more lower than Safeco in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): American Family, Chubb, California State Auto Association (CSAA), Farmers, Allstate, Metlife, Travelers, Auto-Owners, Hartford, and MAPFRE (Commerce).

2015: Safeco scored 4 points (on a 1,000 point scale) or .4% below the 2015 US Property Claims Satisfaction study average, at 847 out of 1,000 points.

The 2015 Property Claims Satisfaction Study was based on more than 6,100 responses from homeowners insurance customers who filed a property claim between January 2013 & December 2014.

Here is how Safeco rated in the five factors used to determine its overall property claims satisfaction score in 2015:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Four Power Circles (better than most)

Estimation Process: Four Power Circles (better than most)

Repair Process: Three Power Circles (about average)

Settlement: Three Power Circles (about average)

Overall Property Claims Satisfaction: Three Power Circles (about average)

These companies scored .9% or more higher than Safeco in the 2015 US Property Claims Satisfaction study: USAA, Amica, Nationwide, Country, Erie, Chubb, Travelers, CSAA/AAA NCNU, Encompass, and Allstate.

These companies scored 2.1% or more lower than Safeco in the 2015 US Property Claims Satisfaction study: The Hanover, Auto-Owners, and Auto Club.

2014: Safeco scored 2 points (on a 1,000 point scale) or .2% above the 2014 JD Power Property Claims Satisfaction study average, at 842 out of 1,000 points.

These companies scored 1.2% or more higher than Safeco in the 2014 JD Power Property Claims Satisfaction study: USAA, Amica, Erie, Nationwide, and Auto-Owners.

These companies scored 1.2% or more lower than Safeco in the 2014 JD Power Property Claims Satisfaction study: Travelers, CSAA/AAA NCNU, Auto Club of Southern California, American Family, and Auto Club.

2013: Safeco scored 15 points (on a 1,000 point scale) or 1.5% below the 2013 JD Power Property Claims Satisfaction study average, at 817 out of 1,000 points.

These companies scored 1.5% or more higher than Safeco in the 2013 JD Power Property Claims Satisfaction study: Amica, USAA, Chubb, Encompass, Country, The Hartford, Nationwide, Erie, Auto Club of Southern California, Metlife, Auto-Owners, American Family, Liberty Mutual, Allstate, Travelers, and State Farm.

These companies scored lower than Safeco in the 2013 JD Power Property Claims Satisfaction study: None.

2012: Safeco scored 2 points (on a 1,000 point scale) or .2% above the 2012 JD Power Property Claims Satisfaction study average, at 835 out of 1,000 points.

These companies scored 1.1% or more higher than Safeco in the 2012 JD Power Property Claims Satisfaction study: USAA, Amica, Auto-Owners, Nationwide, Erie, Chubb, Auto Club of Southern California, Country, and State Farm.

These companies scored 1.1% or more lower than Safeco in the 2012 JD Power Property Claims Satisfaction study: Liberty Mutual, Metlife, Farmers, and The Hanover.

Homeowners Insurance Claims Satisfaction Summary: Safeco scored .2% above, 1.5% below, .2% above, .4% below, and 1.1% above the national average each year in the 2012, 2013, 2014, 2015 & 2016 studies respectively, showing inconsistent satisfaction over the last five years in the national JD Power Property Claims Satisfaction study, but with an improved score from 2014 to 2016, and about average or better than average satisfaction in the most recent three years.

6. JD Power 2012-2015 Insurance Studies Summary for Safeco

Below I rate the performance of Safeco for auto insurance customer satisfaction, auto insurance claims satisfaction, homeowners insurance customer satisfaction, & homeowners insurance claims satisfaction as consistently average, better than average, or worse than average, based on its JD Power scores & ratings from 2012 to 2015. You can refer to each study’s analysis above for specific performance.

Auto & homeowners insurance pricing performance is determined as average, better than average, or worse than average, based on the Safeco ratings for the category of Pricing in the most recent JD Power auto or homeowners insurance customer satisfaction study.

Auto Insurance Customer Satisfaction — California region:

Worse than average

Auto Insurance Customer Satisfaction — Florida region:

Worse than average

Auto Insurance Customer Satisfaction — New York region:

Safeco was not rated in this region.

Auto Insurance Customer Satisfaction — Texas region:

Safeco was not rated in this region.

Auto Insurance Customer Satisfaction — Central (AR, IA, KS, MN, MO, NE, ND, OK, SD) region:

Average

Auto Insurance Customer Satisfaction — Mid-Atlantic (DC, DE, MD, NJ, PA, VA, WV) region:

Safeco was not rated in this region.

Auto Insurance Customer Satisfaction — North Central (IL, IN, MI, OH, WI) region:

Worse than average

Auto Insurance Customer Satisfaction — New England (CT, ME, MA, NH, RI, VT) region:

Worse than average

Auto Insurance Customer Satisfaction — Northwest (ID, MT, OR, WA, WY) region:

Worse than average

Auto Insurance Customer Satisfaction — Southwest (AZ, CO, NV, NM, UT) region:

Worse than average

Auto Insurance Customer Satisfaction — Southeast (AL, GA, KY, LA, MS, NC, SC, TN) region:

Worse than average

Auto Insurance Claims Satisfaction:

Better than average in the states of Arkansas, Connecticut, Iowa, Kansas, Maine, Massachusetts, Minnesota, Missouri, Nebraska, New Hampshire, North Dakota, Oklahoma, Rhode Island, South Dakota, and Vermont.

Average in the states of California, Idaho, Montana, Oregon, Washington, and Wyoming.

Worse than average in the states of Alabama, Arizona, Colorado, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Utah, and Wisconsin.

Safeco was not rated for the factor of claims in Florida.

Safeco was not included or rated in the regional studies covering these states: District of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Texas, Virginia, and West Virginia.

Average among Safeco auto insurance policyholders across the USA.

Homeowners Insurance Customer Satisfaction:

Worse than average

Homeowners Insurance Claims Satisfaction:

Average

Safeco Auto & Homeowners Insurance Rates

Auto Insurance Pricing:

Better than average in no state, but Safeco was not rated in the regional studies covering these states: District of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Texas, Virginia, and West Virginia.

Average in the states of Arkansas, Connecticut, Iowa, Kansas, Maine, Massachusetts, Minnesota, Missouri, Nebraska, New Hampshire, North Dakota, Oklahoma, Rhode Island, South Dakota, and Vermont.

Worse than average in the states of Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Montana, Nevada, New Mexico, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Utah, Washington, Wisconsin, and Wyoming.

Average among auto insurance shoppers across the USA.

Homeowners Insurance Pricing:

Average

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