JD Power Customer & Claims Satisfaction Study Scores for U.S. Auto & Homeowners Insurance Companies 2012 – 2016

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This review ranks the 2012-2016 JD power scores for over 30 leading auto & homeowners insurance companies in comparison to each other, so you can easily see which companies provide the best or worst auto or homeowner insurance rates, claims, and customer satisfaction over the years at a glance.

This review is divided into six sections to cover the different annual JD Power insurance studies, consisting of: 1. Company scores for auto insurance customer satisfaction, 2. Company scores for auto insurance claims satisfaction, 3. Company scores for homeowners insurance customer satisfaction, 4. Company scores for homeowners insurance claims satisfaction, 5. Companies with the best & worst satisfaction ratings for handling auto or homeowners insurance claims, 6. Companies with the best & worst auto or homeowners insurance rates.

I’ve been writing insurance company reviews & reporting about the annual JD Power customer & claims satisfaction studies rating auto & homeowners insurance companies for five years now, comparing each insurance company’s JD Power study scores over time and to competing companies. Looking at each company’s actual score, instead of its JD Power ratings, is important to know if it is really performing better or worse than other companies. For example, in the JD Power 2014 U.S. Auto Claims Satisfaction Study, Auto Club of Southern California received the rating of four power circles (better than most), while The Hartford received the rating of three power circles (about average), but Auto Club of SC scored 867 and Hartford scored 866 out of 1,000 possible points in the study, making their level of auto claims satisfaction almost identical. If a student takes a test, scores 86.6%, and receives a “C” grade, while another student scores 86.7% on the same test and receives a “B” grade, is the student getting only one more question correct on a 100-question test really a better student? If one student scores 90.2% and another student scores 82.7% should they both get the highest grade as if the performed the same? This was the case in the JD Power 2014 U.S. Auto Insurance Customer Satisfaction Study for the Florida region, where USAA scored 902 and The Hartford scored 827, but both companies received the highest JD Power rating of five power circles (among the best).

A high scoring auto or homeowners insurance company is a good sign, but you also want to look at the study scores over the last few years, to see if the company consistently scores well in recent years, to indicate you can expect the same level of customer & claims satisfaction now. A long history of high scores each year means an insurance company’s level of customer &/or claims satisfaction is more dependable.

It’s not possible for anyone to tell you the company with the best auto or homeowners insurance rates for you, without you shopping with all the companies in your state to find it yourself, because no insurance company has low rates for every type of customer. However, in the last section of this review, I’ll show you the companies rated the best & worst by JD Power for auto or homeowner insurance rates.

My reviews of each JD Power study each year, which you can read here, and my insurance company reviews, which you can read here, go into more detail about each insurance company’s performance in annual JD Power studies and their customer complaint statistics, but this review is a quick way to compare companies, as surveyed by their policyholders, for auto & homeowners customer service, claims, & pricing satisfaction over the years, showing their JD Power study scores as a percentage. It’s less clear to compare a company scoring 750 points to a company scoring 850 points in a study, than to show these companies’ scores as one company scoring 85% and the other as scoring 75%. If you want another quick way to compare companies without having to compare percentages, you can go to my home page, smartshopyourcarinsurance.com, to see if an auto or homeowners insurance company consistently performs better than average, average, or worse than average for customer service, claims, and pricing, and compare the company to over 40 other U.S. auto & home insurance companies. If my reviews help you, please like me on Facebook & share links to my reviews with your friends & family through social media. Bookmark this page for updates as new JD Power studies are published each year.

1. Company Scores ranked from best to worst for JD Power Auto Insurance Customer Satisfaction 2012 – 2015

This annual study has company scores for eleven regions. The following companies (listed alphabetically) were included in the most recent study years, and rated in these regions:

21st Century: California Region (State of CA only).

Alfa: Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN)

Allstate: California Region (State of CA only), Florida Region (State of FL Only), New York Region (State of NY only), Texas Region (State of TX only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), Northwest Region (ID, MT, OR, WA, WY), Southwest Region (AZ, CO, NV, NM, UT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

American Family: Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), North Central Region (IL, IN, MI, OH, WI), Northwest Region (ID, MT, OR, WA, WY), and Southwest Region (AZ, CO, NV, NM, UT).

Ameriprise: California Region (State of CA only).

Amica: New England Region (CT, ME, MA, NH, RI, VT).

Arbella: New England Region (CT, ME, MA, NH, RI, VT).

Auto Club: North Central Region (IL, IN, MI, OH, WI).

Auto Club of Southern California: California Region (State of CA only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV).

Auto-Owners: Florida Region (State of FL Only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), North Central Region (IL, IN, MI, OH, WI), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

California State Auto Association: California Region (State of CA only) and Southwest Region (AZ, CO, NV, NM, UT).

Commerce / MAPFRE: New England Region (CT, ME, MA, NH, RI, VT).

COUNTRY: North Central Region (IL, IN, MI, OH, WI).

Erie: Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV) and North Central Region (IL, IN, MI, OH, WI).

Esurance: Florida Region (State of FL Only) and California Region (State of CA only).

Farm Bureau Mutual: Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD).

Farmers: California Region (State of CA only), Texas Region (State of TX only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), North Central Region (IL, IN, MI, OH, WI), Northwest Region (ID, MT, OR, WA, WY), and Southwest Region (AZ, CO, NV, NM, UT).

GEICO: California Region (State of CA only), Florida Region (State of FL Only), New York Region (State of NY only), Texas Region (State of TX only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), Northwest Region (ID, MT, OR, WA, WY), Southwest Region (AZ, CO, NV, NM, UT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

GMAC (now called National General): Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN)

Grange: North Central Region (IL, IN, MI, OH, WI).

Hanover: North Central Region (IL, IN, MI, OH, WI) and New England Region (CT, ME, MA, NH, RI, VT).

Hartford: California Region (State of CA only), Florida Region (State of FL Only), New York Region (State of NY only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), Northwest Region (ID, MT, OR, WA, WY), Southwest Region (AZ, CO, NV, NM, UT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

Indiana Farm Bureau: North Central Region (IL, IN, MI, OH, WI).

Infinity: California Region (State of CA only).

Kentucky Farm Bureau: Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN)

Liberty Mutual: California Region (State of CA only), Florida Region (State of FL Only), New York Region (State of NY only), Texas Region (State of TX only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), Northwest Region (ID, MT, OR, WA, WY), Southwest Region (AZ, CO, NV, NM, UT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

Mercury: California Region (State of CA only).

Metlife: Florida Region (State of FL Only), New York Region (State of NY only), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

Michigan Farm Bureau: North Central Region (IL, IN, MI, OH, WI).

Mutual of Enumclaw: Northwest Region (ID, MT, OR, WA, WY).

Nationwide: California Region (State of CA only), Florida Region (State of FL Only), New York Region (State of NY only), Texas Region (State of TX only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), Northwest Region (ID, MT, OR, WA, WY), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

New York Central Mutual: New York Region (State of NY only).

North Carolina Farm Bureau: Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN)

PEMCO: Northwest Region (ID, MT, OR, WA, WY).

Plymouth Rock Assurance: New England Region (CT, ME, MA, NH, RI, VT).

Plymouth Rock Assurance NJ / High Point: Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV).

Progressive: California Region (State of CA only), Florida Region (State of FL Only), New York Region (State of NY only), Texas Region (State of TX only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), Northwest Region (ID, MT, OR, WA, WY), Southwest Region (AZ, CO, NV, NM, UT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

Safeco: California Region (State of CA only), Florida Region (State of FL Only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), Northwest Region (ID, MT, OR, WA, WY), Southwest Region (AZ, CO, NV, NM, UT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

Safety: New England Region (CT, ME, MA, NH, RI, VT).

Shelter: Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD).

State Farm: California Region (State of CA only), Florida Region (State of FL Only), New York Region (State of NY only), Texas Region (State of TX only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV), North Central Region (IL, IN, MI, OH, WI), New England Region (CT, ME, MA, NH, RI, VT), Northwest Region (ID, MT, OR, WA, WY), Southwest Region (AZ, CO, NV, NM, UT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

Tennessee Farm Bureau: Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN)

Texas Farm Bureau: Texas Region (State of TX only).

Travelers: California Region (State of CA only), Florida Region (State of FL Only), New York Region (State of NY only), Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD), Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV), New England Region (CT, ME, MA, NH, RI, VT), and Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN).

Wawanesa: California Region (State of CA only).

The companies below are ranked considering their scores in the 2013, 2014, & 2015 JD Power auto insurance customer satisfaction studies. I’ll update this review as the latest JD Power studies are published. In some years, a company may have too small of a survey response from its customers to be rated & included in the study for that year. When this occurs, I use the code “NR” in place of the score.

NR = Not Rated

Scroll down to see how each insurance company scored & ranked (from best to worst) for auto insurance customer satisfaction in the region containing the state where you live:

California Region (State of CA only)

1. USAA: 90.1% (2015) 91.7% (2014) 91.2% (2013) 91.2% (2012)

2. Wawanesa: 84.4% (2015) 85.2% (2014) 82.0% (2013) 82.3% (2012)

3. Auto Club of SC: 83.9% (2015) 82.2% (2014) 80.2% (2013) 80.7% (2012)

4. Hartford: 84.0% (2015) 81.4% (2014) 81.1% (2013) 79.8% (2012)

5. Ameriprise: 83.1% (2015) 82.4% (2014) 79.8% (2013) 79.2 (2012)

6. State Farm: 82.8% (2015) 81.3% (2014) 81.2% (2013) 80.6% (2012)

7. Esurance: 81.7% (2015) NR (2014) NR (2013) NR (2012)

8. GEICO: 81.2% (2015) 79.5% (2014) 80.1% (2013) 80.1% (2012)

9. Progressive: 80.3% (2015) 78.2% (2014) 78.5% (2013) 77.3% (2012)

10. Allstate: 79.6% (2015) 79.1% (2014) 78.2% (2013) 76.4% (2012)

11. CSAA / AAA NCNU: 79.4% (2015) 77.4% (2014) 78.2% (2013) 77.9% (2012)

12. Farmers: 79.3% (2015) 77.2% (2014) 73.7% (2013) 75.4% (2012)

13. Liberty Mutual: 78.5% (2015) 78.2% (2014) 78.0% (2013) 77.0% (2012)

14. Safeco: 78.7% (2015) 77.7% (2014) 78.9% (2013) 78.6% (2012)

15. Nationwide: 78.6% (2015) 77.6% (2014) 76.1% (2013) 76.1% (2012)

16. Mercury: 78.1% (2015) 78.5% (2014) 77.4% (2013) 78.0% (2012)

17. 21st Century: 78.2% (2015) 77.1% (2014) 75.2% (2013) 75.7% (2012)

18. Travelers: 76.8% (2015) 76.5% (2014) 74.5% (2013) NR (2012)

19. Infinity: 71.5% (2015) NR (2014) 68.4% (2013) 70.5% (2012)

Kemper: NR (2015) NR (2014) 74.2% (2013) NR (2012)

Florida Region (State of FL Only) Part of the Southeast region in 2012

1. USAA: 90.2% (2015) 90.2% (2014) 88.1% (2013) No study (2012)

2. Progressive: 83.5% (2015) 81.1% (2014) 79.0% (2013) No study (2012)

3. GEICO: 83.6% (2015) 80.4% (2014) 78.8% (2013) No study (2012)

4. Metlife: 82.9% (2015) 81.0% (2014) 80.8% (2013) No study (2012)

5. Allstate: 83.2% (2015) 80.7% (2014) 79.0% (2013) No study (2012)

6. State Farm: 81.6% (2015) 80.5% (2014) 80.0% (2013) No study (2012)

7. Liberty Mutual: 81.4% (2015) 79.4% (2014) 77.4% (2013) No study (2012)

8. Hartford: 80.1% (2015) 82.7% (2014) 80.2% (2013) No study (2012)

9. Nationwide: 80.3% (2015) 77.2% (2014) 77.8% (2013) No study (2012)

10. Auto-Owners: 79.4% (2015) 81.5% (2014) 79.6% (2013) No study (2012)

11. 21st Century: 79.7% (2015) 76.2% (2014) 77.3% (2013) No Study (2012)

12. Travelers: 79.2% (2015) 78.7% (2014) 77.3% (2013) No study (2012)

13. Esurance: 79.1% (2015) 78.5% (2014) 76.0% (2013) No study (2012)

14. Safeco: 78.8% (2015) 78.0% (2014) 78.2% (2013) No study (2012)

Infinity: NR (2015) NR (2014) 73.5% (2013) No study (2012)

New York Region (State of NY only) Part of the New England / Northeast region in 2012

1. USAA: 91.1% (2015) 90.1% (2014) 88.3% (2013) No study (2012)

2. State Farm: 83.1% (2015) 82.2% (2014) 80.7% (2013) No study (2012)

3. GEICO: 82.8% (2015) 82.2% (2014) 77.0% (2013) No study (2012)

4. Travelers: 81.8% (2015) 79.4% (2014) 78.3% (2013) No study (2012)

5. New York Central Mutual: 80.2% (2015) 81.1% (2014) 81.4% (2013) 81.1% (2012 Northeast region study)

6. Nationwide: 80.6% (2015) 79.4% (2014) 75.1% (2013) No study (2012)

7. Allstate: 80.5% (2015) 79.4% (2014) 77.2% (2013) No Study (2012)

8. Metlife: 79.9% (2015) 79.4% (2014) 75.9% (2013) No study (2012)

9. Liberty Mutual: 79.2% (2015) 80.0% (2014) 77.9% (2013) No study (2012)

10. Hartford: 78.3% (2015) 81.0% (2014) 77.8% (2013) No study (2012)

11. Progressive: 78.7% (2015) 77.3% (2014) 75.4% (2013) No study (2012)

Texas Region (State of TX only) Part of the Central region in 2012

1. USAA: 89.2% (2015) 90.7% (2014) 90.8% (2013) No study (2012)

2. Texas Farm Bureau: 85.9% (2015) 85.2% (2014) 86.2% (2013) 85.7% (2012)

3. State Farm: 82.7% (2015) 82.6% (2014) 81.0% (2013) No study (2012)

4. GEICO: 82.2% (2015) 81.5% (2014) 81.5% (2013) No study (2012)

5. Progressive: 82.5% (2015) 81.3% (2014) 80.4% (2013) No study (2012)

6. Allstate: 80.5% (2015) 83.0% (2014) 80.7% (2013) No study (2012)

7. Farmers: 81.1% (2015) 80.3% (2014) 76.8% (2013) No Study (2012)

8. Nationwide: 79.7% (2015) 79.8% (2014) 79.6% (2013) No study (2012)

9. Liberty Mutual: 79.2% (2015) 78.5% (2014) 80.6% (2013) No study (2012)

Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD) (including TX in 2012 study only)

1. USAA: 89.0% (2015) 90.8% (2014) 89.5% (2013) 89.6% (2012)

2. Auto-Owners: 85.0% (2015) 85.3% (2014) 82.1% (2013) NR (2012)

3. Shelter: 84.6% (2015) 84.4% (2014) 81.7% (2013) 81.4% (2012)

4. State Farm: 83.0% (2015) 83.0% (2014) 83.3% (2013) 83.2% (2012)

5. GEICO: 81.8% (2015) 82.9% (2014) 80.6% (2013) 83.0% (2012)

6. American Family: 82.2% (2015) 81.8% (2014) 81.2% (2013) 81.6% (2012)

7. Hartford: 81.8% (2015) 81.4% (2014) 80.9% (2013) NR (2012)

8. Safeco: 81.8% (2015) 81.7% (2014) 78.7% (2013) 79.0% (2012)

9. Allstate: 81.9% (2015) 81.0% (2014) 78.7% (2013) 79.2% (2012)

10. Farmers: 81.9% (2015) 79.6% (2014) 78.5% (2013) 78.7% (2012)

11. Auto Club of SC: 81.4% (2015) 79.8% (2014) NR (2013) NR (2012)

12. Progressive: 80.7% (2015) 78.8% (2014) 78.3% (2013) 79.4% (2012)

13. Farm Bureau Mutual: 79.9% (2015) 81.9% (2014) 80.6% (2013) 77.9% (2012)

14. Liberty Mutual: 79.8% (2015) 80.0% (2014) 78.2% (2013) 77.2% (2012)

15. Travelers: 78.8% (2015) 80.1% (2014) 78.7% (2013) 78.0% (2012)

16. Nationwide: 78.9% (2015) 78.9% (2014) 78.0% (2013) 79.9% (2012)

AAA Missouri: NR (2015) NR (2014) 79.5% (2013) 79.5% (2012)

Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV)

1. USAA: 90.6% (2015) 89.3% (2014) 89.6% (2013) 91.3% (2012)

2. NJ Manufacturers: 86.4% (2015) 86.6% (2014) 86.5% (2013) 84.0% (2012)

3. Erie: 85.0% (2015) 83.0% (2014) 82.6% (2013) 83.4% (2012)

4. Hartford: 83.5% (2015) 83.3% (2014) 81.1% (2013) 79.5% (2012)

5. State Farm: 82.6% (2015) 80.9% (2014) 83.6% (2013) 81.3% (2012)

6. GEICO: 82.1% (2015) 80.9% (2014) 81.1% (2013) 79.1% (2012)

7. Allstate: 81.9% (2015) 79.7% (2014) 79.9% (2013) 78.5% (2012)

8. Travelers: 81.4% (2015) 78.8% (2014) 79.5% (2013) 80.0% (2012)

9. Progressive: 81.1% (2015) 78.9% (2014) 79.6% (2013) 79.9% (2012)

10. Nationwide: 80.2% (2015) 79.5% (2014) 79.7% (2013) 80.0% (2012)

11. Liberty Mutual: 80.1% (2015) 77.9% (2014) 76.9% (2013) 77.9% (2012)

12. Plymouth Rock Assurance NJ / High Point: 80.1% (2015) 78.1% (2014) 75.7% (2013) 74.8% (2012)

13. 21st Century: 78.1% (2015) 78.4% (2014) 74.7% (2013) 76.3% (2012)

North Central Region (IL, IN, MI, OH, WI)

1. USAA: 89.8% (2015) 89.9% (2014) 90.0% (2013) 90.3% (2012)

2. Auto-Owners: 83.4% (2015) 84.0% (2014) 83.3% (2013) 82.8% (2012)

3. Nationwide: 82.8% (2015) 80.9% (2014) 79.6% (2013) 78.2% (2012)

4. COUNTRY: 82.2% (2015) 82.4% (2014) 78.5% (2013) 81.4% (2012)

5. Hartford: 82.1% (2015) 81.8% (2014) 80.3% (2013) 77.7% (2012)

6. American Family: 81.9% (2015) 80.9% (2014) 79.0% (2013) 79.2% (2012)

7. State Farm: 81.6% (2015) 82.9% (2014) 82.4% (2013) 82.8% (2012)

8. Erie: 81.5% (2015) 82.5% (2014) 82.3% (2013) 82.3% (2012)

9. Indiana Farm Bureau: 82.2% (2015) NR (2014) NR (2013) NR (2012)

10. GEICO: 81.2% (2015) 80.9% (2014) 79.4% (2013) 80.5% (2012)

11. Progressive: 81.3% (2015) 80.8% (2014) 78.2% (2013) 79.6% (2012)

12. Farmers: 81.2% (2015) 79.4% (2014) 78.3% (2013) 76.4% (2012)

13. Grange: 80.6% (2015) 82.6% (2014) 79.4% (2013) 80.7% (2012)

14. Liberty Mutual: 80.4% (2015) 80.7% (2014) 78.4% (2013) 79.8% (2012)

15. Allstate: 80.6% (2015) 80.0% (2014) 78.8% (2013) 79.6% (2012)

16. Michigan Farm Bureau: 79.6% (2015) 80.9% (2014) 80.9% (2013) 78.3% (2012)

17. Auto Club: 79.4% (2015) 79.0% (2014) 77.5% (2013) 78.3% (2012)

18. Metlife: 80.0% (2015) 76.1% (2014) NR (2013) NR (2012)

19. Hanover: 78.5% (2015) 78.8% (2014) 76.4% (2013) 78.9% (2012)

20. Safeco: 77.6% (2015) NR (2014) NR (2013) NR (2012)

New England Region (CT, ME, MA, NH, RI, VT), called the Northeast Region in the 2012 study covering CT, ME, MA, NH, RI, VT, and NY.

1. USAA: 89.4% (2015) 90.5% (2014) 89.8% (2013) 89.0% (2012)

2. Amica: 86.6% (2015) 86.8% (2014) 85.0% (2013) 86.7% (2012)

3. State Farm: 81.5% (2015) 83.3% (2014) 79.4% (2013) 79.2% (2012)

4. Allstate: 80.8% (2015) 79.2% (2014) 78.1% (2013) 75.9% (2012)

5. Liberty Mutual: 80.1% (2015) 78.5% (2014) 78.2% (2013) 79.2% (2012)

6. GEICO: 79.9% (2015) 78.7% (2014) 79.4% (2013) 79.3% (2012)

7. Hartford: 79.3% (2015) 80.2% (2014) 79.3% (2013) 76.0% (2012)

8. Progressive: 79.6% (2015) 79.1% (2014) 77.5% (2013) 78.6% (2012)

9. Travelers: 79.1% (2015) 77.3% (2014) 74.4% (2013) 76.9% (2012)

10. Safety: 79.1% (2015) 77.2% (2014) 74.0% (2013) 75.3% (2012)

11. Metlife: 79.1% (2015) 76.7% (2014) 74.4% (2013) 76.2% (2012)

12. Safeco: 78.6% (2015) NR (2014) NR (2013) NR (2012)

13. Nationwide: 77.8% (2015) 81.4% (2014) 78.7% (2013) 76.7% (2012)

14. Plymouth Rock Assurance: 77.7% (2015) 78.5% (2014) 75.2% (2013) 75.6% (2012)

15. Commerce / MAPFRE: 77.4% (2015) 78.1% (2014) 74.8% (2013) 75.3% (2012)

16. Arbella: 77.5% (2015) 77.6% (2014) 75.5% (2013) 73.3% (2012)

Hanover: NR (2015) 76.0% (2014) 74.9% (2013) 73.8% (2012)

Northwest Region (ID, MT, OR, WA, WY), which was part of the West Region in the 2012 study covering AZ, CO, ID, MT, NV, NM, OR, UT, WA, & WY.

1. USAA: 90.2% (2015) 90.6% (2014) 88.5% (2013) 89.7% (2012)

2. PEMCO: 83.7% (2015) 85.4% (2014) 83.4% (2013) NR (2012)

3. State Farm: 83.0% (2015) 82.9% (2014) 80.5% (2013) 83.7% (2012)

4. Hartford: 82.0% (2015) 83.4% (2014) 82.0% (2013) 80.3% (2012)

5. GEICO: 82.2% (2015) 80.2% (2014) 78.0% (2013) 80.8% (2012)

6. Farmers: 82.8% (2015) 79.7% (2014) 76.9% (2013) 78.7% (2012)

7. American Family: 80.5% (2015) 81.8% (2014) 79.5% (2013) 80.4% (2012)

8. Safeco: 79.8% (2015) 80.8% (2014) 77.1% (2013) 78.6% (2012)

9. Allstate: 79.8% (2015) 78.9% (2014) 78.3% (2013) 79.7% (2012)

10. Progressive: 79.4% (2015) 79.4% (2014) 78.7% (2013) 79.9% (2012)

11. Nationwide: 78.1% (2015) 79.8% (2014) 78.0% (2013) 76.8% (2012)

12. Liberty Mutual: 75.8% (2015) 78.4% (2014) 78.5% (2013) 78.4% (2012)

Mutual of Enumclaw: NR (2015) 82.8% (2014) 81.3% (2013) NR (2012)

Southwest Region (AZ, CO, NV, NM, UT), which was part of the West Region in the 2012 study covering AZ, CO, ID, MT, NV, NM, OR, UT, WA, & WY.

1. USAA: 91.4% (2015) 90.8% (2014) 90.5% (2013) 89.7% (2012)

2. State Farm: 83.0% (2015) 83.6% (2014) 82.4% (2013) 83.7% (2012)

3. Hartford: 83.0% (2015) 82.0% (2014) 82.1% (2013) 80.3% (2012)

4. Liberty Mutual: 82.6% (2015) 82.0% (2014) 79.3% (2013) 78.4% (2012)

5. GEICO: 82.4% (2015) 81.6% (2014) 80.9% (2013) 80.8% (2012)

6. American Family: 82.4% (2015) 80.9% (2014) 80.7% (2013) 80.4% (2012)

7. Progressive: 81.4% (2015) 79.8% (2014) 77.8% (2013) 79.9% (2012)

8. CSAA / AAA NCNU: 81.2% (2015) 79.0% (2014) 78.8% (2013) NR (2012)

9. Allstate: 80.3% (2015) 80.1% (2014) 78.9% (2013) 79.7% (2012)

10. Farmers: 79.7% (2015) 80.5% (2014) 77.3% (2013) 78.7% (2012)

11. Safeco: 79.7% (2015) 79.0% (2014) NR (2013) 78.6 (2012)

Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN), including FL in the 2012 study only.

1. USAA: 91.9% (2015) 92.5% (2014) 90.1% (2013) 93.0% (2012)

2. Tennessee Farm Bureau: 85.9% (2015) 84.4% (2014) 85.0% (2013) 82.8% (2012)

3. Alfa: 83.1% (2015) 83.2% (2014) 81.1% (2013) 79.4% (2012)

4. North Carolina Farm Bureau: 82.6% (2015) 84.3% (2014) 82.1% (2013) 82.3% (2012)

5. Kentucky Farm Bureau: 82.5% (2015) 82.4% (2014) 78.6% (2013) 81.4% (2012)

6. Auto-Owners: 82.2% (2015) 83.9% (2014) 81.9% (2013) 80.2% (2012)

7. State Farm: 82.4% (2015) 81.9% (2014) 82.2% (2013) 82.1% (2012)

8. Progressive: 82.9% (2015) 81.7% (2014) 79.1% (2013) 79.6% (2012)

9. Allstate: 83.0% (2015) 79.4% (2014) 79.0% (2013) 80.6% (2012)

10. GEICO: 81.6% (2015) 82.0% (2014) 79.1% (2013) 81.5% (2012)

11. Nationwide: 81.4% (2015) 79.8% (2014) 79.9% (2013) 79.7% (2012)

12. Travelers: 80.8% (2015) 80.5% (2014) 79.1% (2013) 79.0% (2012)

13. Liberty Mutual: 80.0% (2015) 81.9% (2014) 81.0% (2013) 79.4% (2012)

14. Safeco: 79.1% (2015) 80.5% (2014) 79.5% (2013) 76.3% (2012)

Farmers: NR (2015) NR (2014) NR (2013) 78.9% (2012)

National General (formerly GMAC): NR (2015) NR (2014) 79.1% (2013) 78.5% (2012)

Direct General: NR (2015) NR (2014) NR (2013) 74.4% (2012)

Hartford: NR (2015) NR (2014) NR (2013) 79.4% (2012)

21st Century: NR (2015) NR (2014) NR (2013) 77.4% (2012)

Metlife: NR (2015) NR (2014) NR (2013) 79.5% (2012)

2. Company Scores ranked from best to worst for JD Power Auto Insurance Claims Satisfaction 2012 – 2015

The auto insurance companies below are ranked by their scores in the latest JD Power auto claims satisfaction study. In some annual studies, a company may have too small of a survey response from its customers to be rated & included in the study for that year. When this occurs, I use the code “NR” in place of the score.

1. USAA: 89.0% (2015) 89.6% (2014) 91.4% (2013) 88.9% (2012)

2. Auto-Owners: 89.3% (2015) 87.9% (2014) 87.4% (2013) 88.7% (2012)

3. New Jersey Manufacturers: 89.5% (2015) 86.4% (2014) 89.5% (2013) 89.6% (2012)

4. Amica: 88.5% (2015) 90.0% (2014) 87.1% (2013) 87.6% (2012)

5. Auto Club of SC: 87.1% (2015) 86.7% (2014) 88.9% (2013) 87.4% (2012)

6. Hartford: 87.0% (2015) 86.6% (2014) 87.3% (2013) 86.8% (2012)

7. State Farm: 85.8% (2015) 86.9% (2014) 87.0% (2013) 86.8% (2012)

8. American Family: 85.9% (2015) 86.8% (2014) 86.7% (2013) 86.9% (2012)

9. Erie: 86.2% (2015) 85.9% (2014) 87.2% (2013) 87.6% (2012)

10. Nationwide: 86.6% (2015) 85.3% (2014) 86.7% (2013) 84.8% (2012)

11. Allstate: 86.1% (2015) 84.9% (2014) 84.9% (2013) 86.3% (2012)

12. Safeco: 85.9% (2015) 85.2% (2014) 85.0% (2013) 84.0% (2012)

13. Travelers: 85.1% (2015) 85.8% (2014) 87.1% (2013) 85.7% (2012)

14. GEICO: 85.4% (2015) 85.4% (2014) 84.6% (2013) 84.2% (2012)

15. Mercury: 85.1% (2015) 85.6% (2014) 84.8% (2013) 82.4% (2012)

16. COUNTRY: 85.1% (2015) 85.2% (2014) NR (2013) 87.4% (2012)

17. Farmers: 85.9% (2015) 84.1% (2014) 82.7% (2013) 83.8% (2012)

18. Progressive: 85.3% (2015) 83.8% (2014) 84.1% (2013) 84.2% (2012)

19. Liberty Mutual: 85.4% (2015) 83.1% (2014) 84.3% (2013) 84.3% (2012)

20. CSAA / AAA NCNU: 84.8% (2015) 83.3% (2014) 84.1% (2013) 85.2% (2012)

21. 21st Century: 84.3% (2015) 83.2% (2014) 82.0% (2013) 82.1% (2012)

22. Metlife: 83.3% (2015) 84.2% (2014) 84.0% (2013) 84.1% (2012)

23. Hanover: 83.5% (2015) NR (2014) 86.2% (2013) 84.3% (2012)

24. Auto Club: 83.1% (2015) 83.3% (2014) 84.4% (2013) 84.3% (2012)

25. Esurance: 82.5% (2015) 81.6% (2014) 81.8% (2013) 80.1% (2012)

26. Commerce / MAPFRE: 80.4% (2015) 80.4% (2014) 82.9% (2013) 78.1% (2012)

Encompass: NR (2015) NR (2014) NR (2013) 82.0% (2012)

National General (Formerly GMAC): NR (2015) NR (2014) NR (2013) 84.7% (2012)

3. Company Scores ranked from best to worst for JD Power Homeowners Insurance Customer Satisfaction 2012 – 2015

The insurance companies below are ranked by their scores in the latest JD Power Homeowners insurance customer satisfaction study. In some years, a company may have too small of a survey response from its customers to be rated & included in the study for that year. When this occurs, I use the code “NR” in place of the score.

1. USAA: 88.3% (2015) 90.3% (2014) 89.4% (2013) 91.0% (2012)

2. Amica: 83.4% (2015) 83.9% (2014) 84.2% (2013) 85.9% (2012)

3. Auto-Owners: 81.9% (2015) 82.9% (2014) 81.2% (2013) 79.9% (2012)

4. Erie: 81.3% (2015) 81.0% (2014) 81.1% (2013) 82.2% (2012)

5. Auto Club of SC: 81.1% (2015) 80.4% (2014) 80.8% (2013) 82.4% (2012)

6. State Farm: 79.8% (2015) 81.3% (2014) 81.3% (2013) 80.5% (2012)

7. American Family: 80.2% (2015) 80.5% (2014) 79.7% (2013) 81.5% (2012)

8. COUNTRY: 80.2% (2015) 79.2% (2014) 79.5% (2013) 79.4% (2012)

9. GEICO: 80.6% (2015) 78.8% (2014) 78.9% (2013) NR (2012)

10. Allstate: 79.4% (2015) 78.9% (2014) 78.9% (2013) 78.2% (2012)

11. The Hartford: 78.9% (2015) 79.5% (2014) 78.7% (2013) 78.7% (2012)

12. CSAA / AAA NCNU: 79.1% (2015) 78.8% (2014) 78.6% (2013) 76.9% (2012)

13. Nationwide: 79.5% (2015) 78.0% (2014) 78.0% (2013) 80.3% (2012)

14. Shelter: 80.0% (2015) NR (2014) NR (2013) 81.0% (2012)

15. Mercury: 78.3% (2015) 79.1% (2014) NR (2013) 77.9% (2012)

16. Progressive: 78.6% (2015) 76.3% (2014) 79.6% (2013) NR (2012)

17. CHUBB: 78.8% (2015) NR (2014) 76.8% (2013) 79.6% (2012)

18. Cincinnati: 78.3% (2015) NR (2014) NR (2013) 80.6% (2012)

19. Farmers: 77.9% (2015) 77.2% (2014) 76.3% (2013) 76.0% (2012)

20. Encompass: 77.8% (2015) NR (2014) 79.8% (2013) 78.8% (2012)

21. Metlife: 77.1% (2015) 77.0% (2014) 77.8% (2013) 76.2% (2012)

22. Auto Club: 77.4% (2015) 76.3% (2014) 77.6% (2013) 77.1% (2012)

23. Safeco: 76.6% (2015) 77.3% (2014) 77.8% (2013) 78.6% (2012)

24. Liberty Mutual: 76.6% (2015) 76.7% (2014) 76.2% (2013) 76.3% (2012)

25. Travelers: 76.6% (2015) 76.4% (2014) 75.6% (2013) 75.2% (2012)

26. Kemper: 76.7% (2015) NR (2014) NR (2013) NR (2012)

27. The Hanover: 72.2% (2015) 69.7% (2014) 76.6% (2013) 76.9% (2012)

4. Company Scores ranked from best to worst for JD Power Homeowners Insurance Claims Satisfaction 2012 – 2015

The companies below are ranked by their scores in the latest JD Power property claims satisfaction study. I’ll update this review as the latest JD Power studies are published in 2016 and future years. In some annual studies, a company may have too small of a survey response from its customers to be rated & included in the study for that year. When this occurs, I use the code “NR” in place of the score.

1. USAA: 89.5% (2015) 90.5% (2014) 90.4% (2013) 89.5% (2012)

2. Amica: 88.8% (2015) 89.8% (2014) 90.7% (2013) 89.4% (2012)

3. Nationwide: 88.6% (2015) 85.8% (2014) 85.8% (2013) 87.2% (2012)

4. COUNTRY: 88.1% (2015) NR (2014) 85.9% (2013) 84.7% (2012)

5. Erie: 87.4% (2015) 87.7% (2014) 85.6% (2013) 86.4% (2012)

6. CHUBB: 87.2% (2015) 83.4% (2014) 90.2% (2013) 85.9% (2012)

7. Travelers: 86.8% (2015) 83.0% (2014) 83.4% (2013) 83.5% (2012)

8. CSAA / AAA NCNU: 86.0% (2015) 81.7% (2014) 81.9% (2013) 84.2% (2012)

9. Encompass: 85.7% (2015) NR (2014) 86.7% (2013) NR (2012)

10. Allstate: 85.6% (2015) 83.6% (2014) 83.8% (2013) 82.9% (2012)

11. State Farm: 85.2% (2015) 83.6% (2014) 83.2% (2013) 84.6% (2012)

12. The Hartford: 85.1% (2015) 84.4% (2014) 85.8% (2013) 84.1% (2012)

13. Metlife: 85.1% (2015) 84.0% (2014) 85.3% (2013) 82.3% (2012)

14. Farmers: 84.7% (2015) 84.5% (2014) 82.5% (2013) 81.8% (2012)

15. Safeco: 84.7% (2015) 84.2% (2014) 81.7% (2013) 83.5% (2012)

16. Liberty Mutual: 84.6% (2015) 84.5% (2014) 83.9% (2013) 82.4% (2012)

17. Auto Club of SC: 84.4% (2015) 81.6% (2014) 85.3% (2013) 84.8% (2012)

18. American Family: 84.1% (2015) 81.3% (2014) 84.4% (2013) 84.2% (2012)

19. The Hanover: 82.6% (2015) NR (2014) NR (2013) 81.2% (2012)

20. Auto-Owners: 82.2% (2015) 85.4% (2014) 84.9% (2013) 87.3% (2012)

21. Auto Club: 81.8% (2015) 77.6% (2014) NR (2013) NR (2012)

4. Company Scores ranked from best to worst for JD Power Homeowners Insurance Claims Satisfaction 2012 – 2016

The companies below are ranked by their scores in the latest JD Power property claims satisfaction study. I’ll update this review as the latest JD Power studies are published in 2016 and future years. In some annual studies, a company may have too small of a survey response from its customers to be rated & included in the study for that year. When this occurs, I use the code “NR” in place of the score.

1. Amica: 89.8% (2016) 88.8% (2015) 89.8% (2014) 90.7% (2013) 89.4% (2012)

2. USAA: 87.5% (2016) 89.5% (2015) 90.5% (2014) 90.4% (2013) 89.5% (2012)

3. Auto Club of SC: 87.9% (2016) 84.4% (2015) 81.6% (2014) 85.3% (2013) 84.8% (2012)

4. COUNTRY: 86.3% (2016) 88.1% (2015) NR (2014) 85.9% (2013) 84.7% (2012)

5. Erie: 86.3% (2016) 87.4% (2015) 87.7% (2014) 85.6% (2013) 86.4% (2012)

6. Encompass: 86.3% (2016) 85.7% (2015) NR (2014) 86.7% (2013) NR (2012)

7. Nationwide: 85.3% (2016) 88.6% (2015) 85.8% (2014) 85.8% (2013) 87.2% (2012)

8. CHUBB: 85.1% (2016) 87.2% (2015) 83.4% (2014) 90.2% (2013) 85.9% (2012)

9. State Farm: 85.5% (2016) 85.2% (2015) 83.6% (2014) 83.2% (2013) 84.6% (2012)

10. Safeco: 85.7% (2016) 84.7% (2015) 84.2% (2014) 81.7% (2013) 83.5% (2012)

11. CSAA / AAA NCNU: 85.0% (2016) 86.0% (2015) 81.7% (2014) 81.9% (2013) 84.2% (2012)

12. Liberty Mutual: 85.4% (2016) 84.6% (2015) 84.5% (2014) 83.9% (2013) 82.4% (2012)

13. Allstate: 84.8% (2016) 85.6% (2015) 83.6% (2014) 83.8% (2013) 82.9% (2012)

14. Metlife: 84.7% (2016) 85.1% (2015) 84.0% (2014) 85.3% (2013) 82.3% (2012)

15. Farmers: 84.9% (2016) 84.7% (2015) 84.5% (2014) 82.5% (2013) 81.8% (2012)

16. American Family: 85.1% (2016) 84.1% (2015) 81.3% (2014) 84.4% (2013) 84.2% (2012)

17. The Hanover: 85.3% (2016) 82.6% (2015) NR (2014) NR (2013) 81.2% (2012)

18. Travelers: 84.4% (2016) 86.8% (2015) 83.0% (2014) 83.4% (2013) 83.5% (2012)

19. The Hartford: 84.0% (2016) 85.1% (2015) 84.4% (2014) 85.8% (2013) 84.1% (2012)
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20. Auto-Owners: 84.3% (2016) 82.2% (2015) 85.4% (2014) 84.9% (2013) 87.3% (2012)

21. MAPFRE / Commerce : 83.7% (2016) NR (2015) NR (2014) NR (2013) NR (2012)

22. Auto Club: NR (2016) 81.8% (2015) 77.6% (2014) NR (2013) NR (2012)

5. Auto & Homeowners Insurance Companies with the best & worst JD Power ratings for Claims

Although there are specific annual JD Power studies for auto and property claims (see sections #2 for auto claims & section #4 for homeowners claims to see each company’s scores for these studies), the JD Power auto & homeowners insurance customer satisfaction studies rate each company specifically for claims, too, and it’s one of five factors making each company’s overall customer satisfaction score & rating.

I. Companies with the highest ratings of 4 power circles (better than most) and 5 power circles (among the best) for auto insurance claims in the latest (since 2014) JD Power Auto Insurance Customer Satisfaction studies:

California Region (State of CA only) Best for Auto Insurance Claims

Wawanesa (2014 & 2015)

Auto Club of Southern California (2014 & 2015)

USAA (2014 & 2015)

Hartford (2015 only)

Ameriprise (2014 only)

Safeco (2014 only)

State Farm (2014 only)

Travelers (2014 only)

Florida Region (State of FL Only) Best for Auto Insurance Claims

The Hartford (2014 only)

Metlife (2014 & 2015)

Travelers (2014 only)

USAA (2014 & 2015)

Liberty Mutual (2015 only)

GEICO (2015 only and rated worse than average in 2014)

21st Century (2015 only and rated worse than average in 2014)

New York Region (State of NY only) Best for Auto Insurance Claims

State Farm (2014 & 2015)

New York Central Mutual (2014 only, rated worse than average in 2015)

The Hartford (2014 only)

Travelers (2014 & 2015)

USAA (2014 & 2015)

Nationwide (2015 only)

GEICO (2015 only)

Texas Region (State of TX only) Best for Auto Insurance Claims

Texas Farm Bureau (2014 & 2015)

Nationwide (2014 only, and rated worse than average in 2015)

State Farm (2014 only)

USAA (2014 & 2015)

Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD) Best for Auto Insurance Claims

Auto-Owners Insurance (2014 & 2015)

Safeco (2014 & 2015)

Shelter (2014 & 2015)

The Hartford (2014 only)

USAA (2014 & 2015)

Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV) Best for Auto Insurance Claims

The Hartford (2014 & 2015)

NJM Insurance (2014 & 2015)

USAA (2014 & 2015)

Erie (2015 only)

GEICO (2015 only)

North Central Region (IL, IN, MI, OH, WI) Best for Auto Insurance Claims

Auto-Owners Insurance (2014 & 2015)

COUNTRY (2014 only)

Erie (2014 only)

Grange (2014 only)

Michigan Farm Bureau (2014 only)

Progressive (2014 only)

The Hartford (2014 & 2015)

USAA (2014 & 2015)

Nationwide (2015 only)

American Family (2015 only, and rated worse than average in 2014)

New England Region (CT, ME, MA, NH, RI, VT) Best for Auto Insurance Claims

Amica (2014 & 2015)

Allstate (2014 only)

Nationwide (2014 & 2015)

State Farm (2014 only)

The Hartford (2014 only)

USAA (2014 & 2015)

Safeco (2015 only. Safeco was not a company included in the 2014 New England study)

Liberty Mutual: (2015 only)

Northwest Region (ID, MT, OR, WA, WY) Best for Auto Insurance Claims

PEMCO (2014 & 2015)

Mutual of Enumclaw (2014 only. Mutual of Enumclaw was not a company included in the 2015 Northwest study)

Nationwide (2014 only)

State Farm (2014 only)

The Hartford (2014 only)

USAA (2014 & 2015)

Southwest Region (AZ, CO, NV, NM, UT) Best for Auto Insurance Claims

State Farm (2014 & 2015)

Liberty Mutual (2014 & 2015)

Safeco (2014 only, and rated worse than average in 2015)

The Hartford (2014 & 2015)

USAA (2014 & 2015)

CSAA / AAA NCNU (2015 only)

Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN) Best for Auto Insurance Claims

Tennessee Farm Bureau (2014 & 2015)

Alfa (2014 & 2015)

Auto-Owners Insurance (2014 only, and rated worse than average in 2015)

USAA (2014 & 2015)

State Farm: (2015 only)

II. Companies with the lowest rating of 2 power circles for auto insurance claims in the latest (since 2014) JD Power Auto Insurance Customer Satisfaction studies:

California Region (State of CA only) Worst for Auto Insurance Claims

21st Century (2014 & 2015)

Infinity P&C (2015 only. Infinity was not included in the 2014 CA study)

California State Auto Association (2014 only)

Farmers (2014 only)

Liberty Mutual (2014 only)

Mercury (2014 only)

Nationwide (2014 only)

Florida Region (State of FL Only) Worst for Auto Insurance Claims

21st Century (2014 only, and rated better than average in 2015)

GEICO (2014 only, and rated better than average in 2015)

Nationwide (2014 only)

Auto-Owners (2015 only)

Esurance (2015 only. Esurance was not rated in the claims category in the 2014 FL study)

New York Region (State of NY only) Worst for Auto Insurance Claims

Progressive (2014 & 2015)

New York Central Mutual (2015 only, rated better than average in 2014)

Liberty Mutual (2015 only)

Metlife (2015 only)

Texas Region (State of TX only) Worst for Auto Insurance Claims

Liberty Mutual (2014 & 2015)

Progressive (2014 & 2015)

Nationwide (2015 only, and rated better than average in 2014)

Allstate (2015 only)

Farmers (2015 only)

Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD) Worst for Auto Insurance Claims

Auto Club of Southern California (2014 & 2015)

Liberty Mutual (2014 & 2015)

Progressive (2014 & 2015)

GEICO (2015 only)

Farm Bureau Mutual (2015 only)

Travelers (2015 only)

Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV) Worst for Auto Insurance Claims

21st Century (2014 & 2015)

Liberty Mutual (2014 & 2015)

Progressive (2014 & 2015)

Nationwide (2015 only)

Travelers (2015 only)

North Central Region (IL, IN, MI, OH, WI) Worst for Auto Insurance Claims

Allstate (2014 & 2015)

American Family (2014 Only, and rated better than average in 2014)

Auto Club (2014 Only)

Farmers (2014 Only)

GEICO (2014 Only)

Metlife (2014 Only)

Liberty Mutual (2015 Only)

Safeco (2015 only. Safeco was not a company included in the 2014 North Central study)

New England Region (CT, ME, MA, NH, RI, VT) Worst for Auto Insurance Claims

GEICO (2014 only)

MAPFRE-Commerce (2014 & 2015)

Progressive (2014 only)

Hanover (2014 only. Hanover was not included in the 2015 New England study)

Arbella (2015 Only)

Northwest Region (ID, MT, OR, WA, WY) Worst for Auto Insurance Claims

Farmers (2014 only)

Progressive (2014 & 2015)

Safeco (2014 only)

American Family (2015 Only)

GEICO (2015 Only)

Allstate: (2015 Only)

Liberty Mutual (2015 Only)

Southwest Region (AZ, CO, NV, NM, UT) Worst for Auto Insurance Claims

Progressive (2014 & 2015)

Safeco (2015 only, and rated better than average in 2014)

GEICO (2015 Only)

American Family (2015 Only)

Allstate (2015 Only)

Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN) Worst for Auto Insurance Claims

Allstate (2014 & 2015)

GEICO (2014 & 2015)

Liberty Mutual (2014 & 2015)

Nationwide (2014 & 2015)

Safeco (2014 & 2015)

Travelers (2014 & 2015)

Auto-Owners: (2015 only, and rated better than average in 2014)

Kentucky Farm Bureau (2015 Only)

III. Companies with the highest ratings of 4 power circles (better than most) and 5 power circles (among the best) for homeowners insurance claims in recent national JD Power Homeowners Insurance Customer Satisfaction Studies:

USAA (2014 & 2015)

Amica (2014 & 2015)

Erie (2015 only)

Auto Club of Southern California Insurance (2015 only)

GEICO (2015 only)

American Family (2014 & 2015)

Country (2015 only)

Chubb (2015 only)

Encompass (2015 only)

Auto-Owners (2014 only)

IV. Companies with the lowest rating of 2 power circles for homeowners insurance claims in recent national JD Power Homeowners Insurance Customer Satisfaction Studies:

CSAA (2015 only)

Mercury (2014 & 2015)

Auto Club (2014 & 2015)

Kemper (2015 only)

Travelers (2015 only)

Hanover (2014 & 2015)

Allstate (2014 only)

Farmers (2014 only)

Liberty Mutual (2014 only)

Progressive (2014 only)

6. Auto & Homeowners Insurance Companies with the best & worst JD Power ratings for Pricing

The companies with the best rates for some people participating in a survey may not have low rates for you. If you want lower auto or home insurance rates, the only way to know if any insurance company has high or low rates for you is to conduct your own pricing survey, by obtaining price quotes & reviewing your coverage with all the leading insurance companies in your state, to find the best company for you.

I. Companies with the top ratings of 4 power circles (better than most) and 5 power circles (among the best) for low auto insurance rates in the latest 2015 JD Power Auto Insurance Customer Satisfaction Study:

California Region (State of CA only) Best for Auto Insurance Pricing

Wawanesa

Ameriprise

Auto Club of Southern California

The Hartford

USAA

GEICO

Esurance

Florida Region (State of FL Only) Best for Auto Insurance Pricing

GEICO

Metlife

Progressive

USAA

New York Region (State of NY only) Best for Auto Insurance Pricing

GEICO

USAA

Texas Region (State of TX only) Best for Auto Insurance Pricing

Texas Farm Bureau

USAA

Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD) Best for Auto Insurance Pricing

Auto-Owners Insurance

Auto Club of Southern California

GEICO

Shelter

USAA

Hartford

Progressive

Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV) Best for Auto Insurance Pricing

The Hartford

Erie

GEICO

NJM Insurance

USAA

North Central Region (IL, IN, MI, OH, WI) Best for Auto Insurance Pricing

Erie

GEICO

Progressive

The Hartford

USAA

Grange

COUNTRY

Indiana Farm Bureau

New England Region (CT, ME, MA, NH, RI, VT) Best for Auto Insurance Pricing

Amica

GEICO

USAA

Northwest Region (ID, MT, OR, WA, WY) Best for Auto Insurance Pricing

PEMCO

GEICO

Mutual of Enumclaw (last rated in 2014)

The Hartford

USAA

Southwest Region (AZ, CO, NV, NM, UT) Best for Auto Insurance Pricing

GEICO

USAA

Progressive

Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN) Best for Auto Insurance Pricing

Tennessee Farm Bureau

Alfa

Auto-Owners Insurance

GEICO

North Carolina Farm Bureau

USAA

II. Companies with the worst rating of 2 power circles for auto insurance rates in the latest 2015 JD Power Auto Insurance Customer Satisfaction Study:

California Region (State of CA only) Worst for Auto Insurance Pricing

Farmers

Travelers

Safeco

Nationwide

Infinity P&C

Florida Region (State of FL Only) Worst for Auto Insurance Pricing

Liberty Mutual

Nationwide

Safeco

State Farm

Travelers

Auto-Owners

New York Region (State of NY only) Worst for Auto Insurance Pricing

Allstate

Nationwide

Progressive

The Hartford

Travelers

Liberty Mutual

Texas Region (State of TX only) Worst for Auto Insurance Pricing

Allstate

Farmers

Nationwide

Liberty Mutual

State Farm

Central Region (AR, IA, KS, MN, MO, NE, ND, OK, SD) Worst for Auto Insurance Pricing

American Family

Farm Bureau Mutual

Farmers

Nationwide

Travelers

Liberty Mutual

Mid-Atlantic Region (DC, DE, MD, NJ, PA, VA, WV) Worst for Auto Insurance Pricing

Liberty Mutual

Nationwide

Plymouth Rock Assurance NJ / High Point

Allstate

21st Century

North Central Region (IL, IN, MI, OH, WI) Worst for Auto Insurance Pricing

Allstate

Auto Club

Hanover

Michigan Farm Bureau

Safeco

New England Region (CT, ME, MA, NH, RI, VT) Worst for Auto Insurance Pricing

MAPFRE-Commerce

Hanover (last rated in 2014)

Nationwide

Plymouth Rock Assurance

Northwest Region (ID, MT, OR, WA, WY) Worst for Auto Insurance Pricing

Allstate

Liberty Mutual

Nationwide

Safeco

Southwest Region (AZ, CO, NV, NM, UT) Worst for Auto Insurance Pricing

Allstate

American Family

Farmers

Safeco

Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN) Worst for Auto Insurance Pricing

Travelers

State Farm

Liberty Mutual

Safeco

III. Companies with the top ratings of 4 power circles (better than most) and 5 power circles (among the best) for low homeowners insurance rates in the latest 2015 JD Power Homeowners Insurance Customer Satisfaction Study:

USAA

Amica

Erie

Auto Club of Southern California

GEICO

Auto-Owners

Mercury

IV. Companies with the worst rating of 2 power circles for homeowners insurance rates in the latest 2015 JD Power Homeowners Insurance Customer Satisfaction Study:

Kemper

Liberty Mutual

Hanover

Thanks for reading this review of the JD Power customer claims & price satisfaction ratings & scores for the major U.S. auto & homeowners insurance companies. You can find specific reviews for each insurance company on my website & blog. How did your insurance company score? Did you find this review useful? Please like me on Facebook & share the link to this review or my site with your friends & family through social media. Bookmark this page for updates as new JD Power studies are published each year. I’m interested in your questions and opinions. Comment on my facebook page. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.