ARX Holding Corp., the parent company of American Strategic Insurance (ASI) and its affiliates, a major insurer of homes in the USA, is being acquired by the well-known auto insurance company, Progressive Insurance. ASI sells its home insurance through local independent insurance agencies and direct from Progressive in 25 U.S. states. Now that Progressive now has controlling interest (67%) in ASI, with plans to purchase all remaining shares in the future, ASI may become the main home insurance company Progressive offers to its auto insurance customers as an auto/home insurance bundling option. How do the ASI Group companies (American Strategic Insurance Corp, Texas Lloyds, ASI Assurance Corp., ASI Preferred Insurance Corp., ASI Select Insurance Corp., ASI (Formerly ACA) Home Insurance Corp and American Capital Assurance Corp.) compare to other major home insurance companies competing in the USA, such as State Farm, Allstate, Farmers, Nationwide, Travelers, Safeco, Liberty Mutual & others? This review analyzes the JD Power customer satisfaction ratings, AM Best financial strength ratings, BBB ratings, and the most recent three-year homeowners insurance customer complaint records for the ASI Group insurance companies, and compares them with major competitors. There is a lot of useful information in this review, but if you don’t want to read the entire review, you can skip to my review summary in the last section (section #7), to find out if my analysis concludes the home, condo, & renters insurance customer service, claims handling, and rates for the ASI Group companies is below average, average, or above average. Reading this review can help you decide if ASI is a good company to insure your home, condominium, or apartment.
ASI Homeowners Insurance Review
This ASI insurance review is divided into seven parts, consisting of: 1. an overview of the company, the ASI website, and the best way to get auto or home insurance price quotes, 2. The AM Best Financial Strength ratings for ASI insurance companies, 3. The JD Power auto & home insurance customer satisfaction ratings for the ASI companies, 4. the Better Business Bureau (BBB) ratings for the ASI insurance companies, 5. the homeowners insurance customer complaint ratings for ASI companies over the last three years, 6. ASI Group auto & home insurance compared to major competitors, and 7. an ASI Insurance Group review summary, rating the company average, better than average, or below average, based on its annual auto & home insurance complaint records & ratings over the last few years.
1. ASI, its website, and requesting homeowner, condo, or renters insurance price quotes
Here’s some basic information potential customers should know about ASI:
About ASI insurance companies
The ASI group sells residential property insurance, commercial lines property insurance, personal umbrella insurance (Texas & Florida only), flood and excess flood insurance through seven subsidiary companies. Insurance companies often have different subsidiary companies to sell insurance in a particular state or states, or to offer different pricing based on a customer’s risk profile (for example, preferred, standard, or nonstandard / specialty). The ASI Group of companies insure homes in the following 25 states: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Louisiana, Massachusetts, Maryland, Minnesota, Nevada, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, & Wisconsin, with plans to expand to most of the 50 states in coming years. ASI insurance group offers residential property coverage for homeowners, condominium owners, tenants, and rental or vacation homes in most, if not all of these states.
ASI sells residential property insurance, but does not sell auto insurance. ASI is a good choice for acquisition by Progressive, since Progressive is a vehicle insurance company, and currently sells the home insurance of other insurance companies (including ASI) to its auto insurance customers, and other people contacting Progressive direct for an home insurance quote. Progressive expects to acquire 67% of ASI by 4/1/2015, and the rest of the company’s stock in the next 6 years.
ASI Website & Getting ASI Home, Condo, or Renters Insurance Price Quotes
ASI customers can create an account on the company website to manage their policy, or use the site to file a claim. However, the ASI website does not provide home, condo, or renters insurance price quotes online, and unlike almost all insurance company websites, does not provide the contact information or location of independent insurance agencies representing ASI. The ASI website provides some basic product information, information about claims & its group of companies, but does not give you information about whom to contact to buy ASI home insurance or get a price quote.
If you live in a state where an ASI subsidiary is available, you want an homeowners, condo, or tenant insurance price quote from ASI, and:
1. You are a Progressive auto insurance customer who bought coverage direct from the company, contact Progressive to see if you are eligible for ASI home insurance.
2. You are a Progressive auto insurance customer who bought coverage from an independent insurance agency, contact the agency to see if you are eligible for ASI home insurance, and discuss with the agency if ASI is a good choice for you, since most independent insurance agencies represent several auto & home insurance companies.
3. If you are not insured with Progressive, you should contact Progressive to see if their auto insurance and the discounts for home insurance bundling with ASI (or another home insurance company Progressive represents) is a good choice for you.
4. If you don’t want to insure your private passenger vehicles with Progressive, you can contact local independent insurance agents in your area, to see if they represent ASI.
5. If you don’t own any vehicles, and/or you can’t find an independent insurance agency representing ASI, you can still call Progressive direct to inquire about ASI home insurance.
From what feedback I’ve read from independent insurance agents, they are satisfied representing ASI, mainly using the company for customers needing (or wanting) only to place home insurance with them. Customers insuring their homes and autos with with the same company are more profitable to insurance companies, so some companies pay lower home insurance commissions to agents not selling the home insurance customer the company’s auto insurance.
Sources: ASI Insurance website and this Tampa Bay Business Journal article.
2. AM Best Financial Strength Rating for the ASI insurance companies
When the controlling shares of ASI Group were being purchased by Progressive in late 2014, the AM Best Financial Strength Rating (FSR) for the ASI companies was under review, with an expected positive implication.
Before the deal was announced and the pending AM Best review, the ASI companies had this AM Best FSR rating:
American Strategic Insurance Corp, ASI Lloyds, ASI Assurance Corp., ASI Preferred Insurance Corp., ASI Select Insurance Corp., ASI (Formerly ACA) Home Insurance Corp and American Capital Assurance Corp. each had an “A” (Excellent) AM Best Financial Strength Rating. The AM Best rating of “A” is the third highest rating for AM Best.
This AM Best Financial Strength Rating of “A” (Excellent) for all the ASI subsidiaries was affirmed on 07/31/2015 with a stable financial outlook, meaning no ratings upgrade or downgrade is expected in the near future.
AM Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for the ASI insurance companies, but an opinion about the ability of the ASI Group insurance companies to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Some major auto & home insurance companies have higher financial strength ratings than ASI, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.
Source: AM Best Rating for ASI Group
3. JD Power Homeowners Insurance Customer Satisfaction Ratings for Progressive / ASI
Although Progressive is just now buying controlling interest in ASI, it’s had a financial interest in the company since 2012, and has been selling ASI residential property insurance for several years now, as well as the home insurance of other insurance companies (you can see a list here of Progressive home insurance partners). ASI is not included in any JD Power homeowners insurance customer satisfaction studies, but Progressive has been included in the annual JD Power U.S. homeowners insurance customer satisfaction study since 2013, and we can use it as a proxy for ASI homeowners insurance customer satisfaction.
2015: Progressive scored 1 point (on a 1,000 point scale) or .1% below the 2015 JD Power Homeowners Insurance Customer Satisfaction study average, at 786 out of 1,000 points.
Here is how Progressive rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2015:
Policy Offerings: Three Power Circles (about average)
Price: Three Power Circles (about average)
Billing & Payment: Three Power Circles (about average)
Contacting the Insurer: Two Power Circles (lowest rating)
Claims: Three Power Circles (about average)
Overall Homeowners Insurance Satisfaction: Three Power Circles (about average)
2014: Progressive scored 763 out of 1,000 points, which was 27 points (2.7%) below the study average, in spite of Progressive receiving a three power circle rating (about average) for overall homeowners insurance customer satisfaction.
Here is how Progressive rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2014:
Policy Offerings: Three Power Circles (about average)
Price: Three Power Circles (about average)
Billing & Payment: Three Power Circles (about average)
Interaction: Two Power Circles (the rest — lowest rating)
Claims: Two Power Circles (the rest — lowest rating)
2013: Progressive scored 796 out of 1,000 points, which was 9 points (.9%) above the study average.
Summary: Homeowners insurance customer satisfaction for Progressive dropped 33 points (3.3%) from 2013 to 2014, performing significantly below average in 2014, while receiving the lowest JD Power rating in the categories of Interaction and Claims. However, the homeowners insurance customer satisfaction for Progressive improved to about average in 2015, with its score increasing 23 points above its 2014 score, and receiving the lowest JD Power rating in only the one (but important) category of Interaction (contacting the insurance company).
Are these study results an exact reflection of homeowners insurance customer satisfaction with ASI? No, since ASI is available only in 25 states, and Progressive uses several other home insurance companies, including Homesite insurance, which has a reputation for poor customer satisfaction. However, the category of Interaction is less dependent on the individual home insurance company, since Progressive is the primary source of contact, regardless of which home insurance company they place their customers. If you purchased an ASI home insurance policy through an independent insurance agent, Progressive’s rating for Interaction/Contacting the Insurer in this JD Power study does not apply for your situation, and the quality of service will depend a great deal on the quality of the agent you choose.
4. ASI Home Insurance Better Business Bureau ( BBB ) Ratings & Complaints
The Better Business Bureau is not the best place to contact if you have a problem with your insurance company you can’t resolve yourself. Each state has a department of insurance which regulates insurance companies, resolves consumer complaints, and can force the company to comply if there is a company violation of the law or state insurance regulations. An insurance company’s BBB rating is not a reliable indication of average or better than average service. However, a poor BBB rating or high number of complaints may be a good indication of below average service for an insurance company.
As of 12/29/2014 (the original publish date of this review), American Strategic Insurance Group had the highest BBB rating of “A+.” ASI had 114 complaints closed (all resolved) in the last 3 years, with 52 of the complaints occurring in the last 12 months. Like with most auto or home insurance companies, the majority of the complaints were in the category of “Problems with Product / Service,” which were 92 of the 114 complaints against ASI. By comparison, Amica insurance, a company having about the same U.S. home insurance market share size as the ASI group, had only 81 BBB complaints in the last three years, but Amica has a great reputation for superior service, usually topping the JD Power homeowners insurance customer satisfaction study each year.
Don’t use the BBB rating for ASI to choose the company, but this BBB data does not indicate ASI has an above average number of complaints or a problem with not responding or resolving BBB complaints.
5. Home Insurance (Homeowners, Condo, & Renters) Complaint Statistics & Ratings for the ASI companies
The homeowners insurance complaint ratios for the ASI Group insurance companies listed below display the ratio of the company’s U.S. Market Share of closed complaints compared to the company’s U.S. Market Share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.
So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify a good or poor complaint record.
Here’s how I determine my homeowners insurance complaint ratings:
B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.
C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate home insurance complaint ratios slightly worse than average (1.05 to 1.25) and a plus sign (+) for home insurance complaint ratios slightly better than average (.95 to .75).
W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.
ASI Group has six subsidiaries providing residential (homeowners, condominium, renters) insurance: American Strategic Insurance Corp, Texas Lloyds, ASI Assurance Corp., ASI Preferred Insurance Corp., ASI Select Insurance Corp., and ASI (Formerly ACA) Home Insurance Corp. The ASI subsidiary, American Capital Assurance Corp., insures only commercial properties, so it is not included in the complaints statistics below.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = C- (1.20)
2015 US home insurance premium = $357,216,822
2014 Home Insurance Complaint Ratio = W (1.74)
2014 US home insurance premium = $313,948,289
2013 Home Insurance Complaint Ratio = C- (1.12)
2013 US home insurance premium = $250,468,050
2012 Home Insurance Complaint Ratio = B (.72)
2012 US home insurance premium = $180,873,491
2011 Home Insurance Complaint Ratio = B (.73)
2011 US home insurance premium = $121,171,937
American Strategic Insurance Corporation is the second largest ASI Group subsidiary, and sells homeowners, condos, renters and other residential insurance in most of the states where and ASI group companies are available.
American Strategic Insurance Corporation had a better-than-average number of home insurance complaints in 2011 and 2012, but had a number of home insurance complaints in 2013 at 12% more than the industry average. In 2014, its home insurance complaint ratio was 74% higher than the industry average for the year. I prefer to choose home insurance companies with a consistent history of lower than average number of home insurance complaints each year. The home insurance complaint record for American Strategic Insurance Corporation has deteriorated over the last four years and is now significantly worse than average.
However, the home insurance market share for American Strategic Insurance Corporation increased a lot each year since 2011, which is a strong sign American Strategic Insurance Corporation has competitive home insurance rates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.59)
2015 US home insurance premium = $286,272,149
2014 Home Insurance Complaint Ratio = B (.28)
2014 US home insurance premium = $291,595,101
2013 Home Insurance Complaint Ratio = B (.50)
2013 US home insurance premium = $259,641,323
2012 Home Insurance Complaint Ratio = B (.55)
2012 US home insurance premium = $222,406,781
2011 Home Insurance Complaint Ratio = B (.04)
2011 US home insurance premium = $181,988,358
ASI Lloyds is the ASI Group subsidiary with the largest home insurance market share, but sells homeowners, condos (TX only), renters and other residential insurance in Texas and Louisiana only.
ASI Lloyds has a consistent, better-than-average number of home insurance complaints each year since 2011, with its number of home insurance complaints in it worst year during the 2011 to 2014 period at 55% of the industry average. I prefer to choose home insurance companies with a consistent history of lower than average number of home insurance complaints each year, like ASI Lloyds.
The home insurance market share for ASI Lloyds increased by more than 10% each year since 2011, which is a good sign ASI Lloyds has competitive home insurance rates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = W (4.78) 21
2015 US home insurance premium = $43,791,911
2014 Home Insurance Complaint Ratio = W (3.84)
2014 US home insurance premium = $50,863,473
2013 Home Insurance Complaint Ratio = B (.57)
2013 US home insurance premium = $61,198,534
2012 Home Insurance Complaint Ratio = B (.35)
2012 US home insurance premium = $69,791,208
2011 Home Insurance Complaint Ratio = B (.33)
2011 US home insurance premium = $73,558,726
ASI Assurance Corp. is an ASI Group subsidiary with smaller home insurance market share, and sells homeowners, condos, renters and other residential insurance in Florida only.
ASI Assurance Corp. had a better-than-average number of home insurance complaints each year from 2011 to 2013, but its number of home insurance complaints in 2014 was much, much worse than average, at 284% more than the industry average. The home insurance market share for ASI Assurance Corp. decreased each year since 2011, which may be a sign ASI Assurance Corp. no longer has competitive home insurance rates. It’s also very possible ASI Assurance Corp. is not selling new home insurance policies or is non-renewing policies, which is a common occurrence in the Florida home insurance market.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = C- (1.24)
2015 US home insurance premium = $120,162,060
2014 Home Insurance Complaint Ratio = C (.94)
2014 US home insurance premium = $120,861,813
2013 Home Insurance Complaint Ratio = B (.10)
2013 US home insurance premium = $120,616,740
2012 Home Insurance Complaint Ratio = B (.29)
2012 US home insurance premium = $113,330,731
2011 Home Insurance Complaint Ratio = B (.25)
2011 US home insurance premium = $96,229,240
ASI Preferred Insurance Corporation is also only available in Florida, but it’s the ASI Group subsidiary with the largest Florida home insurance market share.
ASI Preferred Insurance Corporation had a much better than average number of home insurance complaints each year from 2011 to 2013, but its number of home insurance complaints in 2014 was close to average, at 94% of the industry average. I prefer to choose home insurance companies with a history of lower than average number of home insurance complaints each year, and ASI Preferred Insurance Corporation, if you are eligible for coverage with this subsidiary, may be the best choice of the ASI companies for Florida residents.
The home insurance market share for ASI Preferred Insurance Corporation increased each year since 2011, which may be a sign ASI Preferred Insurance Corporation has competitive home insurance rates.
ASI Home Insurance Corporation Homeowners Insurance Complaint Statistics & Ratings
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = W (3.24) 1
2015 US home insurance premium = $3,073,673
2014 Home Insurance Complaint Ratio = W (2.41) (only one complaint)
2014 US home insurance premium = $3,382,195
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $3,963,220
2012 Home Insurance Complaint Ratio = B (0) (No complaints)
2012 US home insurance premium = $4,411,275
2011 Home Insurance Complaint Ratio = B (0) (No complaints)
2011 US home insurance premium = $5,820,043
ASI Home Insurance Corporation is the ASI Group subsidiary with the smallest home insurance market share in Florida, and insures homes, condos, apartments in Florida only.
ASI Home Insurance Corporation had no home insurance complaints each year from 2011 to 2013, and only one home insurance complaint in 2014. The home insurance market share for ASI Home Insurance Corporation is extremely small, which is why the one complaint resulted in a high complaint ratio for 2014, and should not be a concern for its policyholders. The market share for ASI Home Insurance Corporation has decreased each year since 2011, which may be a sign ASI Home Insurance Corporation does not have competitive home insurance rates. It’s also very possible ASI Home Insurance Corporation is not selling new home insurance policies or is non-renewing policies, which is a common occurrence in the Florida home insurance market .
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (0) (No complaints)
2015 US home insurance premium = $2,541,618
2014 Home Insurance Complaint Ratio = W (6.43)
2014 US home insurance premium = $1,265,404
2013 Home Insurance Complaint Ratio = W (13.68)
2013 US home insurance premium = $855,640
2012 Home Insurance Complaint Ratio = B (0) (No complaints)
2012 US home insurance premium = $546,626
2011 Home Insurance Complaint Ratio = B (0) (No complaints)
2011 US home insurance premium = $22,402
ASI Select Insurance Corp. is the ASI Group subsidiary with the smallest home insurance market share, and insures homes, condos, apartments in Delaware only.
The home insurance market share for ASI Select Insurance Corp. is so small at this time, it’s home insurance complaint ratio is not meaningful. ASI Select Insurance Corp. had no complaints in 2011 & 2012, but the one complaint it had each year in 2013 & 2014 gave it a much worse than average complaint ratio in these years. The worse than average complaint record in 2014 for the larger ASI subsidiaries should be a concern for policyholders of the very small ASI subsidiaries.
ASI Select Insurance Corp. is a new subsidiary, but it’s growing quickly, which may be a sign ASI Select Insurance Corp. has competitive home insurance rates in Delaware.
5. ASI compared to GEICO, State Farm, Allstate, Nationwide, Liberty Mutual, Safeco, & Travelers Homeowners Insurance
I like to use the results of recent JD Power insurance studies to compare customer satisfaction among competing companies. I will once again use the JD Power homeowners insurance customer satisfaction study results for Progressive as a proxy for ASI.
Although there are sometimes less than a 1% difference in home insurance customer satisfaction scores among companies, the insurance industry does not have a reputation for good customer service, so it’s wise to choose an insurance company with consistently higher than average customer satisfaction scores, or switch to an insurance company consistently performing better than the insurance company you have now.
These companies scored .2% or more higher than Progressive in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA, Amica, Auto-Owners, Erie, Auto Club of Southern California, GEICO, American Family, COUNTRY Financial, Shelter, State Farm, Nationwide, Allstate, California State Auto Association (CSAA), Hartford, and Chubb.
These companies scored .3% or more lower than Progressive in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): Cincinnati, Mercury, Farmers, Encompass, Automobile Club Group, Metlife, Kemper, Liberty Mutual, Safeco, Travelers, and Hanover.
Progressive Home Insurance compared to:
GEICO: GEICO home insurance has a much better JD Power homeowners insurance customer satisfaction score than Progressive in 2014, with GEICO scoring 25 points (2.5%) higher than Progressive, but still 2 points (.2%) below the study average. GEICO, like Progressive, sells the home insurance of other companies, and also represents ASI. GEICO, also like Progressive, received the lowest JD Power rating in the category of Interaction. If you are going to buy ASI home insurance direct from either GEICO or Progressive, there may be little if any difference in customer satisfaction. However, GEICO & Progressive represent a few different home insurance companies (IDS / Ameriprise for Progressive, Liberty Mutual & Travelers for GEICO), so you may want to see what home insurance price quotes you get from either company, and if it might be wiser to buy from a local agent representing the same home insurance company.
State Farm: State Farm home insurance has a much better JD Power homeowners insurance customer satisfaction score than Progressive in 2013 and 2014, with State Farm scoring 17 points (1.7%) or more higher than Progressive each year. State Farm consistently provides home insurance customer satisfaction higher than average, and better than Progressive, as measured by the annual JD Power study.
Allstate: Allstate home insurance has a much better JD Power homeowners insurance customer satisfaction score than Progressive in 2014, with Allstate scoring 26 points (2.6%) higher than Progressive, but still 1 point (.1%) below the study average. Allstate scored close to the average in this study for 2012, 2013, & 2014.
Nationwide: Nationwide home insurance has a better JD Power homeowners insurance customer satisfaction score than Progressive in 2014, with Nationwide scoring 17 points (1.7%) higher than Progressive, but still 10 points (1%) below the study average. Nationwide home insurance has a worse JD Power homeowners insurance customer satisfaction score than Progressive in 2013, with Nationwide scoring 16 points (1.6%) lower than Progressive. Nationwide scored below average in this study for 2013 & 2014.
Liberty Mutual: Liberty Mutual home insurance has about the same JD Power homeowners insurance customer satisfaction score as Progressive in 2014, with Liberty Mutual scoring only 4 points (.4%) higher than Progressive, but still 23 points (2.3%) below the study average. Liberty Mutual home insurance had a much worse JD Power homeowners insurance customer satisfaction score than Progressive in 2013, with Liberty Mutual scoring 34 points (3.4%) lower than Progressive. Liberty Mutual scored well below average in this study for 2012, 2013, & 2014.
Safeco: Safeco home insurance has a better JD Power homeowners insurance customer satisfaction score as Progressive in 2014, with Safeco scoring 10 points (1.0%) higher than Progressive, but still 17 points (1.7%) below the study average. Safeco home insurance had a much worse JD Power homeowners insurance customer satisfaction score than Progressive in 2013, with Safeco scoring 24 points (2.4%) lower than Progressive. Liberty Mutual scored below average in this study for 2013 & 2014.
Travelers: Travelers home insurance has about the same JD Power homeowners insurance customer satisfaction score as Progressive in 2014, with Travelers scoring only 1 point (.1%) bettr than Progressive, but still 26 points (2.6%) below the study average. Travelers home insurance had a much worse JD Power homeowners insurance customer satisfaction score than Progressive in 2013, with Travelers scoring 40 points (4%) lower than Progressive. Travelers scored well below average in this study for 2012, 2013, & 2014.
You can see how Progressive scored against other leading home insurance companies in my analysis of the latest JD Power homeowners insurance customer satisfaction study here.
7. ASI Home Insurance Review Summary
Here’s my summary to give you the bottom line on the customer satisfaction & rates for ASI home insurance, to see if it performs better than average, average, or worse than average.
ASI is not rated for home insurance satisfaction in any recent JD Power studies, so my evaluation for its home insurance is limited to its three year home insurance complaint statistics for ASI, and the JD Power ratings for Progressive home insurance, where only some Progressive customers have their homes insured with ASI. ASI had a good homeowners insurance complaint record in previous years, but most of its largest subsidiaries had a much worse than average complaint record in 2014. Please remember, ASI home insurance is sold not only by Progressive, but by independent insurance agents. Be aware the agent or agency you choose also can have a big impact on the quality of the customer service you receive.
ASI Home Insurance Customer Complaints:
Worse than Average
ASI Home Insurance Customer Satisfaction & Claims Handling:
Average
I summarize the auto & home insurance customer & claims satisfaction in this same way for over 40 other major companies on my homepage. Compare ASI with other insurance companies at: smartshopyourcarinsurance.com.
ASI Home Insurance Rates
For pricing, the most reliable way to know if any auto or home insurance company is over-priced is to conduct your own pricing survey, by requesting price quotes from all the leading auto & homeowners insurance companies in your state to find the best company for you. However, JD Power studies, and a company’s recent rapid increase or decrease in market share, may indicate whether a certain insurance company has higher or lower auto or home insurance rates. Large growth in the last year is a strong sign of low insurance rates, but a company’s size or market share growth can sometimes have more to do with advertising than competitive rates.
ASI has seen large increases in home insurance market share in recent years. Partnering with companies spending a lot on advertising, like Progressive & GEICO, helps ASI quote more home insurance, but it takes competitive rates to close the sale. I think the rapid growth in home insurance market share for ASI is a strong indicator of competitive rates.
However, please remember no single insurance company has low rates for every person’s situation, and you can’t depend on reviews, pricing studies, or the opinions of other people, to find the auto or home insurance companies with the best rates for you. It can be an expensive mistake to make assumptions about an auto or home insurance company’s rates without getting a price quote, and it’s best to shop with all the major insurance companies operating in your state, but here’s some pricing information about other insurance companies to help you comparison shop:
The following companies insuring homes in the USA rated better than average for pricing in the 2015 JD Power homeowners insurance customer satisfaction study: USAA, Amica, Auto-Owners, Erie, Auto Club of SC, GEICO, and Mercury.
It really pays to shop. Auto & homeowners insurance companies charge twice as much or more than other companies for the same coverage depending on each customers specific circumstances. Like with any auto or home insurance company, if you are insured with North Carolina Farm Bureau, you may have good rates or you may be able to save a lot of money, while keeping the same or getting better coverage, by insuring with another company.
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