State Farm JD Power & AM Best Ratings

This review will analyze the JD Power ratings for State Farm auto, home, & life insurance over the last several years. It’s not enough to know State Farm’s power circle rating from the major JD Power insurance studies for the current year. What’s important to consider is State Farm’s numerical score in each study, how far above or below State Farm scored from the study average, and how State Farm’s score in each JD Power study relates to the competition, to know if State Farm is really better, the same, or worse than each competing insurance company. It’s also important to know if State Farm maintains a consistent level of service year after year. I’ll let you know which insurance companies consistently perform as well or better than State Farm, too.

I analyze the scores & factors behind State Farm’s JD Power ratings, but don’t worry about having to follow the math. If you are not interested in the details (however, the details include competitor comparisons), each JD Power insurance study I review has a summary, to see if I consider State Farm’s auto, homeowners, and life insurance customer service & claims handling below average, average, above average, or inconsistent, as measured by JD Power, or you can skip to the final summary of State Farm auto & homeowners insurance rates at the end of this review. This review also includes the AM Best Financial Strength Rating for the State Farm companies.

The smart insurance buyer shops for the best combination of coverage, price, and service, so be sure to use the ad below this paragraph (or the ad at the end of this review) to get price quotes from multiple insurance companies and find the best insurance company for you.

The detailed information in this review, and my review of State Farm’s customer complaint record, compare State Farm auto, home, & life insurance to the industry average and competing companies for customer service, claims processing performance, and insurance rates, but if If you don’t want to read all the details, you can go to my review website here, to see at a glance if State Farm consistently performs better than average, average, or worse than average for customer service, claims, and pricing, and compare State Farm to over 40 other U.S. auto & home insurance companies.

If you find this State Farm review or my other reviews useful, please like them on Facebook & share the link to this review or other reviews with your friends & family through social media. Bookmark this page, or place it in your favorites, for updates as new JD Power studies rating State Farm are published each year.


State Farm AM Best Financial Strength Rating & JD Power Ratings Review

Here’s why you can’t rely on the JD Power circle rating alone:

In the 2013 JD Power auto claims satisfaction study, Progressive received a three power circle rating (meaning about average) and Metlife received the lowest rating of two power circles, but Progressive scored only one point more (on a 1,000 point scale!) than Metlife in the study. Looking at the power circle ratings, you’d think Progressive provides much better claims service than Metlife, when the truth is they scored almost the same.

It’s also important to know how an insurance company performs in each JD Power study over the last several years. In 2012, Allstate scored 11 points above the average for the JD Power auto claims satisfaction study. In 2013, Allstate scored 6 points below the average in the same study. Allstate scored 849 for this study in 2013, 863 in 2012, and 834 in 2011. In 2012, Allstate looked like it will perform better than average for auto claims satisfaction, but knowing it had a much lower score in 2011, would help someone about to buy Allstate auto insurance in 2012 from being one of the customers scoring Allstate slightly below average for claims in 2013.

This State Farm Insurance review is divided into three sections, consisting of 1. my review of the AM Best Financial Strength Ratings for the State Farm companies, 2. my analysis of the ratings & scores over the last several years (2015, 2014, 2013, 2012, 2011) for State Farm in each JD Power insurance study, and 3. my summary about how State Farm compares to competitors regarding its auto & home insurance rates.

1. AM Best Financial Strength Rating for the State Farm companies

State Farm has several subsidiary companies, some subsidiaries were created for selling auto or home insurance in a particular state, some subsidiaries are used for selling certain products like life insurance, and some subsidiaries are for insuring customers considered higher or lower risk. If you are insured, or considering insuring with State Farm, make sure you check the AM Best Financial Strength Rating (FSR) for the subsidiary insuring you. State Farm sells auto or home insurance in the USA through State Farm Mutual Automobile Insurance Company, State Farm Fire & Casualty Company, State Farm General Insurance Company, State Farm Guaranty Insurance Company, State Farm Indemnity Company, State Farm Lloyds, State Farm Florida Insurance Company, and State Farm County Mutual Insurance Company of Texas.

State Farm Mutual Automobile Insurance Company and State Farm County Mutual Insurance Company of Texas had their A++ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 5/29/2015. A++ is the highest AM Best Financial Strength Rating.

State Farm Fire & Casualty Company had its A+ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 5/29/2015. A+ is the second highest AM Best Financial Strength Rating.

State Farm General Insurance Company had its A (Excellent) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 5/29/2015. A is the third highest AM Best Financial Strength Rating.

State Farm Indemnity Company had its A- (Excellent) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 5/29/2015. A- is the fourth highest AM Best Financial Strength Rating.

State Farm Lloyds had its B++ (Good) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 5/29/2015. B++ is the fifth highest AM Best Financial Strength Rating.

State Farm Florida Insurance Company received an upgraded B+ (Good) AM Best Financial Strength Rating, with a stable outlook (no ratings upgrade or downgrade is expected in the near future) on 8/08/2014. B+ is the sixth highest AM Best Financial Strength Rating. State Farm Guaranty Insurance Company is not rated by AM Best.

State Farm subsidiaries selling types of life & health insurance in the USA are: State Farm Life Insurance Company, State Farm Life & Accident Assurance Company, and State Farm Health Insurance Company.

State Farm Life Insurance Company and State Farm Life & Accident Assurance Company had their A++ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 5/29/2015. A++ is the highest AM Best Financial Strength Rating. State Farm Health Insurance Company is not rated by AM Best.

Concerns about the AM Best financial strength ratings for some State Farm subsidiaries

I become concerned with any insurance company or subsidiary with less than an A- rating for financial strength from AM Best. However, State Farm Florida Insurance Company, the subsidiary insuring homes in Florida (no longer selling new policies), although rated B+ by AM Best, may be much more financially strong than many of the companies insuring properties in Florida. State Farm Lloyds, rated B++ by AM Best, insures homes in Texas. If you are insured with State Farm Lloyds, you may want to see if the same or better coverage is available from an insurance company with a higher AM Best rating. State Farm Guaranty Insurance Company insures autos in NJ, and is not rated by AM Best, but this subsidiary may not be selling new policies. If you are insured with State Farm Guaranty, contact your State Farm agent to discuss the reason the subsidiary is not rated, and check the rates of competing companies, particularly if it’s been years since you shopped your auto insurance. You should follow the same recommendation if you have an insurance policy through the unrated State Farm Health Insurance Company.

Source: AM Best website

2. State Farm Insurance JD Power Ratings Analysis for 2011, 2012, 2013, 2014, 2015, & 2016

Here are the annual JD Power studies I’ll be using to review State Farm. You can scroll down to read my summaries of the studies most interesting to you.

The JD Power Auto Insurance Customer Satisfaction Study

The JD Power Auto Insurance Claims Satisfaction Study

The JD Power Auto Insurance Purchasing Experience Study

The JD Power Homeowners Insurance Customer Satisfaction Study

The JD Power Property (Home) Insurance Claims Satisfaction Study

The Annual JD Power Life Insurance Customer Satisfaction Study

In these JD Power studies, the majority of insurance companies are within an 8 percent range of each other. You may think there is little difference in quality among companies only 2% to 3% apart, but since many people don’t think well of insurance companies in general, and the industry is known for customer dissatisfaction, choosing a company at least one or two percentage points above the average, or above a competitor, may be a smart move if you care about acceptable service, which can be very important when you have a claim. I use an approximate 1% or more difference in scores, to say one company provides a higher level of satisfaction than another, as well as an approximate difference of 1% or more to say a company performed better or worse than average.

The Annual JD Power US Auto Insurance Customer Satisfaction Study

This study is divided into eleven regional studies, so you want to look at the results for State Farm in the region containing the state where you live. The overall auto insurance customer satisfaction score & rating is composed of the following five categories (factors), each receiving a power circle rating: Interaction, Price, Policy Offerings, Billing and Payment, and Claims. Of these factors, I consider Price and Claims the most important categories, so I include State Farm’s JD Power ratings in these two categories.

California Region Auto Insurance Study

2015: State Farm scored 25 points (on a 1,000 point scale) or 2.5% above the 2015 California region average, at 828 out of 1,000 points.

Here is how State Farm rated in the California region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Interaction: Five Power Circles (among the best)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Four Power Circles (better than most)

Ameriprise scored about the same (three points above) as State Farm in the 2015 California Region study.

These companies scored 1.1% or more higher than State Farm in the 2015 California Region study (from highest scoring company to lowest scoring company): USAA, Wawanesa, Hartford, and Auto Club of Southern California.

These companies scored 1.1% or more lower than State Farm in the 2015 California Region study (from highest scoring company to lowest scoring company): Esurance, GEICO, Progressive, Allstate, CSAA, Farmers, Safeco, Nationwide, Liberty Mutual, 21st Century, Mercury, Travelers, & Infinity.

2014 (CA only): State Farm received the rating of four power circles (better than most), scoring 813 points out of 1,000 points, which is 18 points (1.8%) better than the California regional average score of 795 points on the 1,000 point scale.

2014 Auto Insurance Pricing: State Farm rated three power circles (about average) for the category of Price in California.

2014 Auto Insurance Claims: State Farm rated four power circles (better than most) for the category of Claims in California.

2013 (CA only): State Farm received the rating of five power circles (among the best), scoring 812 points out of 1,000 points, which is 35 points (3.5%) better than the California region’s average score of 777 points on the 1,000 point scale.

2012 (CA only): State Farm received the rating of four power circles (better than most), scoring 806 points out of 1,000 points, which is 21 points (2.1%) above the California regional average of 785 points on the 1,000 point scale.

California Region Summary for State Farm: State Farm scored 2.1%, 3.5%, 1.8%, and 2.5% above the CA region average each year for 2012, 2013, 2014, & 2015 respectively, showing consistent better than average auto insurance customer satisfaction in the state of California.

Florida Region Auto Insurance Study

2015: State Farm scored 13 points (on a 1,000 point scale) or 1.3% below the 2015 Florida region average, at 816 out of 1,000 points.

Here is how State Farm rated in the Florida Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Two Power Circles (lowest rating)

Interaction: Two Power Circles (lowest rating)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Two Power Circles (lowest rating)

Liberty Mutual scored about the same (2 points below) as State Farm in the 2015 Florida Region study.

These companies scored 1.3% or more higher than State Farm in the 2015 Florida Region study (from highest scoring company to lowest scoring company): USAA, GEICO, Progressive, Allstate, and Metlife.

These companies scored 1.3% or more lower than State Farm in the 2015 Florida Region study (from highest scoring company to lowest scoring company): Nationwide, Hartford, 21st Century, Auto-Owners, Travelers, Esurance, and Safeco.

2014 (FL only): State Farm received the rating of three power circles (about average), scoring 805 points out of 1,000 points, which is the same as the Florida regional average score of 805 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm received the lowest rating of two power circles for the category of Price in Florida.

Auto Insurance Claims: State Farm rated three power circles (about average) for the category of Claims in Florida.

2013 (FL only): State Farm received the rating of four power circles (better than most), scoring 800 points out of 1,000 points, which is 10 points (1%) above the Florida study average score of 790 points on the 1,000 point scale.

2012: Florida did not have its own regional study, but was included among the states in the 2012 Southeast region study.

Florida Region Summary for State Farm: State Farm scored 1% above, the same as, and 1.3% below the region average each year for 2013, 2014, & 2015 respectively, showing inconsistent auto insurance customer satisfaction over the last three years, and worse than average satisfaction in the latest year of 2015, for the state of Florida.

New York Region Auto Insurance Study

2015: State Farm scored 18 points (on a 1,000 point scale) or 1.8% above the 2015 New York region average, at 831 out of 1,000 points.

Here is how State Farm rated in the New York Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Interaction: Five Power Circles (among the best)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Five Power Circles (among the best)

Geico scored about the same (three points below) as State Farm in the 2015 New York Region study.

These companies scored 8% higher than State Farm in the 2015 New York Region study (from highest scoring company to lowest scoring company): USAA.

These companies scored 1.3% or more lower than State Farm in the 2015 New York Region study (from highest scoring company to lowest scoring company): Travelers, Nationwide, Allstate, New York Central Mutual, Metlife, Liberty Mutual, Progressive, and Hartford.

2014 (NY only): State Farm received the rating of five power circles (among the best), scoring 822 points out of 1,000 points, which is 17 points (1.7%) above the New York regional average score of 805 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated three power circles (about average) for the category of Price in New York in 2014.

Auto Insurance Claims: State Farm rated four power circles (better than most) for the category of Claims in New York in 2014.

2013 (NY only): State Farm received the rating of four power circles (better than most), scoring 807 points out of 1,000 points, which is 31 points (3.1%) above the New York regional average of 776 points on the 1,000 point scale.

2012: New York did not have its own regional study, but was included among the states in the 2012 Northeast region study.

New York Region Summary for State Farm: State Farm scored 3.1%, 1.7%, and 1.8% above the NY region average for 2013, 2014, & 2015 respectively, with an increasing number score each year, showing consistent better than average auto insurance customer satisfaction in the state of New York.

Texas Region Auto Insurance Study

2015: State Farm scored 5 points (on a 1,000 point scale) or .5% below the 2015 Texas region average, at 827 out of 1,000 points.

Here is how State Farm rated in the Texas Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Two Power Circles (lowest rating)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

Progressive & GEICO scored about the same (two and five points below respectively) State Farm in the 2015 Texas Region study.

These companies scored 3.2% or more higher than State Farm in the 2015 Texas Region study (from highest scoring company to lowest scoring company): USAA and Texas Farm Bureau.

These companies scored 1.6% or more lower than State Farm in the 2015 Texas Region study (from highest scoring company to lowest scoring company): Farmers, Allstate, Nationwide, and Liberty Mutual.

2014 (TX only): State Farm received the rating of three power circles (about average), scoring 826 points out of 1,000 points, which is 6 points (.6%) above the Texas regional average score of 820 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm received the lowest rating of two power circles for the category of Price in Texas for 2014.

Auto Insurance Claims: State Farm received the highest rating of five power circles for the category of Claims in Texas for 2014.

2013 (TX only): State Farm received the rating of four power circles, scoring 810 points out of 1,000 points, which is 13 points (1.3%) above the Texas regional average of 797 points on the 1,000 point scale.

2012: Texas did not have its own regional study, but was included among the states in the 2012 Central region study.

Texas Region Summary for State Farm: State Farm scored 1.3% above, .6% above, and .5% below the TX region average each year for 2013, 2014, & 2015 respectively, showing inconsistent auto insurance customer satisfaction in the average range over the last two years for the state of Texas.

Central Region Auto Insurance Study

2015: State Farm scored 10 points (on a 1,000 point scale) or 1% above the 2015 Central region average, at 830 out of 1,000 points.

Here is how State Farm rated in the Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Five Power Circles (among the best)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction:

These companies scored 1.6% or more higher than State Farm in the 2015 Central Region study (from highest scoring company to lowest scoring company): USAA, Auto-Owners, and Shelter.

These companies scored .8% or more lower than State Farm in the 2015 Central Region study (from highest scoring company to lowest scoring company): American Family, Allstate, Farmers, GEICO, Hartford, Safeco, Auto Club of Southern California, Progressive, Farm Bureau Mutual, Liberty Mutual, Nationwide, and Travelers.

2014 (AR, IA, KS, MN, MO, NE, ND, OK, SD): State Farm received the rating of four power circles (better than most), scoring 830 points out of 1,000 points, which is 10 points (1%) above the Central regional average score of 820 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated three power circles (about average) for the category of Price in the Central region for 2014.

Auto Insurance Claims: State Farm rated three power circles (about average) for the category of Claims in the Central region for 2014.

2013 (AR, IA, KS, MN, MO, NE, ND, OK, SD): State Farm received a five power circle rating (among the best), scoring 833 points out of 1,000 points, which is 32 points (3.2%) above the Central regional average score of 801 points on the 1,000 point scale.

2012 (AR, IA, KS, MN, MO, NE, ND, OK, SD, TX): State Farm received the rating of four power circles (better than most), scoring 832 points out of 1,000 points, which is 21 points (2.1%) above the Central regional average of 811 points on the 1,000 point scale.

Central Region Summary for State Farm: State Farm scored 2.1%, 3.2%, 1%, and 1% above the Central region average each year for 2012, 2013, 2014, & 2015 respectively, showing consistent better than average auto insurance customer satisfaction in the states of AR, IA, KS, MN, MO, NE, ND, OK, and SD.

Mid-Atlantic Region Auto Insurance Study (DC, DE, MD, NJ, PA, VA, WV)

2015: State Farm scored 4 points (on a 1,000 point scale) or .4% above the 2015 Mid-Atlantic region average, at 826 out of 1,000 points.

Here is how State Farm rated in the Mid-Atlantic Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Three Power Circles (about average)

These companies scored .9% or more higher than State Farm in the 2015 Mid-Atlantic Region study (from highest scoring company to lowest scoring company): USAA, NJM Insurance, Erie, and Hartford.

These companies scored .5% or more lower than State Farm in the 2015 Mid-Atlantic Region study (from highest scoring company to lowest scoring company): GEICO, Allstate, Travelers, Progressive, Nationwide, Liberty Mutual, Plymouth Rock Assurance, and 21st Century.

2014: State Farm received the rating of three power circles, scoring 809 points out of 1,000 points, which is only 3 points (.3%) above the regional average of 806 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated three power circles (about average) for the category of Price in the Mid-Atlantic region for 2014.

Auto Insurance Claims: State Farm rated three power circles (about average) for the category of Claims in the Mid-Atlantic region for 2014.

2013: State Farm received the rating of five power circles (among the best), scoring 836 points out of 1,000 points, which is 34 points (3.4%) above the Mid-Atlantic regional average of 802 points on the 1,000 point scale.

2012: State Farm received the rating of three power circles (about average), scoring 813 points out of 1,000 points, which is only 6 points (.6%) above the Mid-Atlantic regional average of 807 points on the 1,000 point scale.

Mid-Atlantic Region Summary for State Farm: State Farm scored .6%, 3.4%, .3%, and .4% above the Mid-Atlantic region average each year for 2012, 2013, 2014, & 2015 respectively, showing about average auto insurance customer satisfaction in three of the last four years in the states of DC, DE, MD, NJ, PA, VA, and WV.

North Central Region Auto Insurance Study (IL, IN, MI, OH, WI)

2015: State Farm scored 8 points (on a 1,000 point scale) or .8% above the 2015 North Central region average, at 816 out of 1,000 points.

Here is how State Farm rated in the North Central Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Four Power Circles (better than most)

COUNTRY Financial, Indiana Farm Bureau, Hartford, American Family, Erie, Progressive, Farmers, and GEICO scored about the same (within six points) as State Farm in the 2015 North Central Region study.

These companies scored 1.2% or more higher than State Farm in the 2015 North Central Region study (from highest scoring company to lowest scoring company): USAA, Auto-Owners, and Nationwide.

These companies scored 1% or more lower than State Farm in the 2015 North Central Region study (from highest scoring company to lowest scoring company): Allstate, Grange, Liberty Mutual, Metlife, Michigan Farm Bureau, Automobile Club Group (AAA), Hanover, and Safeco.

2014: State Farm received the rating of four power circles (better than most), scoring 829 points out of 1,000 points, which is 13 points (1.3%) above the North Central regional average of 816 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated five power circles (among the best) for the category of Price in the North Central region for 2014.

Auto Insurance Claims: State Farm rated three power circles (about average) for the category of Claims in the North Central region for 2014.

2013: State Farm received the rating of four power circles (better than most), scoring 824 points out of 1,000 points, which is 27 points (2.7%) above the North Central regional average of 797 points on the 1,000 point scale.

2012: State Farm received the rating of five power circles (among the best), scoring 828 points out of 1,000 points, which is 24 points (2.4%) above the North Central regional average of 804 points on the 1,000 point scale.

North Central Region Summary for State Farm: State Farm scored 2.4%, 2.7%, 1.3%, and .8% above the North Central region average each year for 2012, 2013, 2014, & 2015 respectively, showing consistent better than average auto insurance customer satisfaction in the states of IL, IN, MI, OH, WI, albeit it with a lower score, and about average ratings for the categories of Price & Claims, in 2015.

New England (CT, ME, MA, NH, RI, VT) (called the Northeast in 2012) Region Auto Insurance Study

2015: State Farm scored 14 points (on a 1,000 point scale) or 1.4% above the 2015 New England region average, at 815 out of 1,000 points.

Here is how State Farm rated in the New England Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Four Power Circles (better than most)

These companies scored 5.1% or more higher than State Farm in the 2015 New England Region study (from highest scoring company to lowest scoring company): USAA and Amica.

These companies scored .7% or more lower than State Farm in the 2015 New England Region study (from highest scoring company to lowest scoring company): Allstate, Liberty Mutual, GEICO, Progressive, Hartford, Metlife, Safety, Travelers, Safeco, Nationwide, Plymouth Rock Assurance, Arbella, and MAPFRE-Commerce.

2014 (CT, ME, MA, NH, RI, VT): State Farm received the rating of four power circles (better than most), scoring 833 points out of 1,000 points, which is 38 points (3.8%) above the New England regional average of 795 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated four power circles (better than most) for the category of Price in the New England region for 2014.

Auto Insurance Claims: State Farm rated four power circles (better than most) for the category of Claims in the New England region for 2014.

2013 (CT, ME, MA, NH, RI, VT): State Farm received the rating of four power circles (better than most), scoring 794 points out of 1,000 points, which is 25 points (2.5%) above the New England regional average of 769 points on the 1,000 point scale.

2012 (CT, ME, MA, NH, NY, RI, VT): State Farm received the rating of three power circles (about average), scoring 792 points out of 1,000 points, which is 8 points (.8%) above the Northeast regional average of 784 points on the 1,000 point scale.

New England Region Summary for State Farm: State Farm scored .8%, 2.5%, 3.8%, and 1.4% above the NE region average each year for 2012, 2013, 2014, & 2015 respectively, showing consistent better than average auto insurance customer satisfaction in the states of CT, ME, MA, NH, RI, and VT.

Northwest (ID, MT, OR, WA, WY) (part of the West region in 2012) Region Auto Insurance Study

2015: State Farm scored 13 points (on a 1,000 point scale) or 1.3% above the 2015 Northwest region average, at 830 out of 1,000 points.

Here is how State Farm rated in the Northwest Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Customer Satisfaction: Five Power Circles (among the best)

Farmers scored about the same (two points below) as State Farm in the 2015 Northwest Region study.

These companies scored .7% or more higher than State Farm in the 2015 Northwest Region study (from highest scoring company to lowest scoring company): USAA and Pemco.

These companies scored .8% or more lower than State Farm in the 2015 Northwest Region study (from highest scoring company to lowest scoring company): GEICO, Hartford, American Family, Allstate, Safeco, Progressive, Nationwide, and Liberty Mutual.

2014 (ID, MT, OR, WA, WY): State Farm received the rating of four power circles (better than most), scoring 829 points out of 1,000 points, which is 17 points (1.7%) above the Northwest regional average of 812 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated three power circles (about average) for the category of Price in the Northwest region for 2014.

Auto Insurance Claims: State Farm rated four power circles (better than most) for the category of Claims in the Northwest region for 2014.

2013 (ID, MT, OR, WA, WY): State Farm received the rating of four power circles (better than most), scoring 805 points out of 1,000 points, which is 13 points (1.3%) above the Northwest regional average of 792 points on the 1,000 point scale.

2012 (AZ, CO, ID, MT, NV, NM, OR, UT, WA, WY): State Farm received the rating of five power circles (among the best), scoring 837 points out of 1,000 points, which is 27 points (2.7%) above the West region’s average of 810 points on the 1,000 point scale.

Northwest Region Summary for State Farm: State Farm scored 1.3%, 1.7%, and 1.3% above the Northwest region average each year for 2013, 2014, & 2015 respectively, showing consistent better than average auto insurance customer satisfaction in the states of ID, MT, OR, WA, or WY.

Southwest (AZ, CO, NV, NM, UT) (part of the West region in 2012) Region Auto Insurance Study

2015: State Farm scored 6 points (on a 1,000 point scale) or .6% above the 2015 Southwest region average, at 830 out of 1,000 points.

Here is how State Farm rated in the Southwest Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Five Power Circles (among the best)

Price: Three Power Circles (about average)

Billing & Payment: Three Power Circles (about average)

Interaction: Five Power Circles (among the best)

Claims: Four Power Circles (better than most)

Overall Customer Satisfaction: Five Power Circles (among the best)

The Hartford scored the same as State Farm, and Liberty Mutual, American Family, GEICO scored about the same (4 to 6 points below) State Farm, in the 2015 Southwest Region study.

These companies scored 8.4% higher than State Farm in the 2015 Southwest Region study (from highest scoring company to lowest scoring company): USAA.

These companies scored 1.2% or more lower than State Farm in the 2015 Southwest Region study (from highest scoring company to lowest scoring company): Progressive, CSAA (AAA), Allstate, Farmers, and Safeco.

2014 (AZ, CO, NV, NM, UT): State Farm received the rating of five power circles (among the best), scoring 836 points out of 1,000 points, which is 19 points (1.9%) above the Southwest regional average of 817 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated three power circles (about average) for the category of Price in the Southwest region for 2014.

Auto Insurance Claims: State Farm rated four power circles (better than most) for the category of Claims in the Southwest region for 2014.

2013 (AZ, CO, NV, NM, UT): State Farm received the rating of five power circles (among the best), scoring 824 points out of 1,000 points, which is 19 points (1.9%) above the Southwest regional average of 805 points on the 1,000 point scale.

2012 (AZ, CO, ID, MT, NV, NM, OR, UT, WA, WY): State Farm received the rating of five power circles (among the best), scoring 837 points out of 1,000 points, which is 27 points (2.7%) above the West region’s average of 810 points on the 1,000 point scale.

Southwest Region Summary for State Farm: State Farm scored 1.9%, 1.9%, and .6% above the Southwest region average each year for 2013, 2014, & 2015 respectively, showing consistent better than average auto insurance customer satisfaction, trending toward average in 2015, in the states of AZ, CO, NV, NM, and UT.

Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN) Auto Insurance Study

2015: State Farm scored 1 point (on a 1,000 point scale) or .1% below the 2015 Southeast region average, at 824 out of 1,000 points.

Here is how State Farm rated in the Southeast Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:

Policy Offerings: Three Power Circles (about average)

Price: Two Power Circles (lowest rating)

Billing & Payment: Three Power Circles (about average)

Interaction: Three Power Circles (about average)

Claims: Five Power Circles (among the best)

Overall Customer Satisfaction: Three Power Circles (about average)

North Carolina Farm Bureau, Kentucky Farm Bureau, and Auto-Owners scored about the same (within 2 points) as State Farm in the 2015 Southeast Region study.

These companies scored .5% or more higher than State Farm in the 2015 Southeast Region study (from highest scoring company to lowest scoring company): USAA, Tennessee Farm Bureau, Alfa, Allstate, and Progressive.

These companies scored .8% or more lower than State Farm in the 2015 Southeast Region study (from highest scoring company to lowest scoring company): GEICO, Nationwide, Travelers, Liberty Mutual, and Safeco.

2014 (AL, GA, KY, LA, MS, NC, SC, TN): State Farm received the rating of three power circles (about average), scoring 819 points out of 1,000 points, which is 3 points (.3%) above the Southeast regional average of 816 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated three power circles (about average) for the category of Price in the Southeast region for 2014.

Auto Insurance Claims: State Farm rated three power circles (about average) for the category of Claims in the Southeast region for 2014.

2013 (AL, GA, KY, LA, MS, NC, SC, TN): State Farm received the rating of four power circles (better than most), scoring 822 points out of 1,000 points, which is 18 points (1.8%) above the Southeast regional average of 804 points on the 1,000 point scale.

2012 (AL, FL, GA, KY, LA, MS, NC, SC, TN): State Farm received the rating of five power circles (among the best), scoring 821 points out of 1,000 points, which is only 7 points (.7%) above the Southeast regional average of 814 points on the 1,000 point scale.

Southeast Region Summary for State Farm: State Farm scored .7% above, 1.8% above, .3% above, and .1% below the Southeast region average each year for 2012, 2103, 2014, & 2015 respectively, showing inconsistent (in relation to the average) auto insurance customer satisfaction, close to the average in the most recent years of 2014 & 2015, for the states of AL, GA, KY, LA, MS, NC, SC, and TN.

2011 US National Auto Insurance Customer Satisfaction Study: State Farm received the rating of four power circles (better than most), scoring 804 points out of 1,000 points, which is 14 points (1.4%) above the national average of 790 points on the 1,000 point scale, and a 9 point improvement (.9%) over its 2010 study score of 795 out of 1,000 points.

The Annual JD Power US Auto Claims Satisfaction Study

2015: State Farm scored 1 point (on a 1,000 point scale) or .1% above the 2015 US auto claims satisfaction study average, at 858 out of 1,000 points.

Here is how State Farm rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2015:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Four Power Circles (better than most)

Appraisal: Three Power Circles (about average)

Repair Process: Four Power Circles (better than most)

Rental Car Experience: Three Power Circles (about average)

Settlement: Three Power Circles (about average)

Overall Auto Claims Satisfaction: Three Power Circles (about average)

Erie & Allstate performed slightly better (four points & three points higher respectively) than State Farm in the 2015 US Auto Claims Satisfaction study.

These insurance companies scored about the same (only one point higher) as State Farm in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): American Family, Farmers and Safeco.

These insurance companies scored .8% or more higher than State Farm in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): New Jersey Manufacturers, Auto Owners, USAA, Amica, Auto Club of Southern California, Hartford, and Nationwide.

These insurance companies scored .4% or more lower than State Farm in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): GEICO, Liberty Mutual, Progressive, Country Financial, Mercury, Travelers, CSAA Insurance Group, 21st Century, Hanover, Metlife, Automobile Club Group, Esurance, and MAPFRE-Commerce Insurance.

2014: State Farm scored 12 points (on a 1,000 point scale) or 1.2% above the 2014 JD Power Auto Claims Satisfaction study average, at 869 out of 1,000 points.

Here is how State Farm rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2014:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Five Power Circles (among the best)

Appraisal: Three Power Circles (about average)

Repair Process: Three Power Circles (about average)

Rental Car Experience: Three Power Circles (about average)

Settlement: Four Power Circles (better than most)

Overall Auto Claims Satisfaction: Four Power Circles (better than most)

These companies scored 1% or more higher than State Farm in the 2014 JD Power Auto Claims Satisfaction study: Amica, USAA, and Auto-Owners.

These companies scored 1% or more lower than State Farm in the 2014 JD Power Auto Claims Satisfaction study: Erie, Travelers, Mercury, GEICO, Nationwide, Country, Safeco, Allstate, Metlife, Farmers, Progressive, Auto Club, CSAA/AAA NCNU, 21st Century, Liberty Mutual, Esurance, and MAPFRE-Commerce.

2013: State Farm received the rating of four power circles, scoring 870 points out of 1,000 points, which is 15 points (1.5%) above the national study average of 855 points on the 1,000 point scale.

The overall satisfaction score & rating for each insurance company in the annual JD Power auto insurance claims satisfaction study consists of six factors in the claims process: First Notice of Loss, Service Interaction, Appraisal, Repair Process, Rental Car Experience, and Settlement. I consider the Settlement category the most important category in the claims process. An insurance company can excel in the other categories and make filing the claim easy for the customer, but if the settlement (how much is paid to settle the claim, to restore your car to its condition prior to the claim, or compensation to you for the value of your vehicle) is not fair, the company should be highly rated for how it handles claims. Below are the results for State Farm in each of the six factors for the 2013 auto claims satisfaction study. There is no numerical scoring available for these factors.

First Notice of Loss: State Farm rated three power circles (about average).

Service Interaction: State Farm rated five power circles (among the best).

Appraisal: State Farm rated three power circles (about average).

Repair Process: State Farm rated four power circles (better than most).

Rental Car Experience: State Farm rated five power circles (among the best).

Settlement: State Farm rated four power circles (better than most).

2012: State Farm received the rating of four power circles, scoring 868 points out of 1,000 points, which is 16 points (1.6%) above the national study average of 852 points on the 1,000 point scale.

2011: State Farm received the rating of four power circles, scoring 878 points out of 1,000 points, which is 32 points (3.2%) above the national study average of 846 points on the 1,000 point scale.

Performance of Competitors (2011, 2012, 2013)

Competitors with consistently better auto insurance claims satisfaction than State Farm: USAA, New Jersey Manufacturers.

Competitors with auto insurance claims satisfaction about the same as State Farm: Auto-Owners, Amica, American Family Insurance.

Competitors with worse auto insurance claims satisfaction than State Farm: Auto Club of Southern California, Hartford, Erie, Hanover, Safeco, Allstate, Mercury, GEICO, Auto Club Group, Liberty Mutual, AAA NCNU (formerly California State Auto Assoc.), Progressive, Metlife, Commerce, Farmers, 21st Century, Esurance, Travelers, and Nationwide Insurance.

State Farm Auto Claims Study Summary: State Farm’s scores in this study for 2011, 2012, 2013 and 2014 have been 1.2% or more above the study average score each year until 2015. In 2015, its score dropped 1.1% from its 2014 score, and was only one point above the 2015 average.

The Annual JD Power Auto Insurance Purchase Experience Study

2016: State Farm scored 13 points (on a 1,000 point scale) or 1.3% above the 2016 JD Power Auto Insurance Purchase Experience study average, at 839 out of 1,000 points.

The 2016 U.S. Insurance Shopping Study was based on responses from more than 17,000 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 9 months and includes more than 50,000 unique customer evaluations of insurers. The study was fielded in April, July & October 2015, and January 2016.

Here is how State Farm rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2016:

Pricing: Three Power Circles (about average)

Website: Three Power Circles (about average)

Local Agent: Five Power Circles (among the best)

Call Center Representative: Not rated

Policy Offerings: Four Power Circles (better than most)

Overall Auto Insurance Purchase Satisfaction: Four Power Circles (better than most)

These companies rated better than average for lower auto insurance rates in the 2016 JD Power Auto Insurance Purchase Experience study: USAA, Erie, Liberty Mutual, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise, CSAA Insurance Group, and Mercury.

These companies rated worse than average for lower auto insurance rates in the 2016 JD Power Auto Insurance Purchase Experience study: Progressive, Allstate, 21st Century, and MetLife.

2015: State Farm scored 1 point (on a 1,000 point scale) or .1% above the 2015 JD Power Auto Insurance Purchase Experience study average, at 834 out of 1,000 points.

Here is how State Farm rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2015:

Pricing: Three Power Circles (about average)

Website: Two Power Circles (lowest rating)

Local Agent: Three Power Circles (about average)

Call Center Representative: Not rated. Your State Farm agent is the point of contact for service.

Policy Offerings: Three Power Circles (about average)

Overall Auto Insurance Purchase Satisfaction: Three Power Circles (about average)

These companies rated better than average for lower auto insurance rates in the 2015 JD Power Auto Insurance Purchase Experience study: USAA, Erie, Ameriprise (available through Costco), The Hartford, California State Auto Association, Amica Mutual, Liberty Mutual, Auto Club Group, Travelers, & GEICO.

These companies rated worse than average for lower auto insurance rates in the 2015 JD Power Auto Insurance Purchase Experience study: Progressive, Allied, & Mercury.

2014: State Farm received the rating of five power circles, scoring 839 points out of 1,000 points, which is 18 points (1.8%) above the national study average of 821 points on the 1,000 point scale.

Auto Insurance Pricing: State Farm rated four power circles (better than most) for the category of Price in the 2014 study.

Local Agent: State Farm rated five power circles (among the best) for the category of Local Agent in the 2014 study.

Website: State Farm rated three power circles (about average) for the category of Website in the 2014 study.

Performance of Competitors in the Pricing Category for 2014

Competitors rated better for auto insurance pricing than State Farm: USAA, Ameriprise.

Competitors rated the same for auto insurance pricing — four power circles (better than most) — as State Farm: Hartford, Metlife, Liberty Mutual, GEICO, Esurance, and Erie Insurance.

Competitors rated as having worse auto insurance pricing than State Farm: 21st Century, Allstate, American Family, Amica, Auto Club Group, Auto Club of SC, CSAA (AAA NCNU), Farmers, Mercury, Nationwide, Progressive, Safeco, and Travelers Insurance.

2013: State Farm received the rating of four power circles, scoring 843 points out of 1,000 points, which is 15 points (1.5%) above the national study average of 828 points on the 1,000 point scale.

2012: State Farm received the rating of four power circles, scoring 839 points out of 1,000 points, which is 11 points (1.1%) above the national study average of 828 points on the 1,000 point scale.

2011: State Farm received the rating of four power circles, scoring 846 points out of 1,000 points, which is 7 points (.7%) above the national study average of 839 points on the 1,000 point scale.

State Farm Auto Insurance Shopping Study Summary: In my opinion, this study is not very important. As long as buying auto insurance from a company is not a difficult or poor experience, it doesn’t matter if one company outscores another company, or receives a power circle rating higher than a three power circle rating (about average). However, one of the separately rated categories is Price, which can give a shopper some idea if a company offers competitive rates for most people.

If you’ve been reading my blog for a while, you know I don’t recommend shopping with only a few companies you’ve heard have good rates. A company having great rates for other people may have high rates for you. Auto & home insurance rates vary so much, and companies use so many different things about you to determine rates, that your rate profile is unique. The only way for you to find the best price and coverage for you is to shop with all major companies in your state. However, if you have limited time to shop, you definitely want to make time to include the companies with a reputation for competitive rates.

As you can see above, State Farm receives higher than average scores for the auto insurance purchasing experience over the last five years. For 2015 & 2016, State Farm receives an about average rating for pricing, but since this is a national study, and for the reasons I mentioned above, that is no guarantee State Farm has average rates in your area, or for you.

The Annual JD Power US National Homeowners Insurance Customer Satisfaction Study

2015: State Farm scored 11 points (on a 1,000 point scale) or 1.1% above the 2015 JD Power Homeowners Insurance Customer Satisfaction study average, at 798 out of 1,000 points.

Here is how State Farm rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2015:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Contacting the Insurer: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Homeowners Insurance Satisfaction: Three Power Circles (about average)

Shelter scored about the same (two points higher) as State Farm in the 2015 JD Power Homeowners Insurance Customer Satisfaction study.

These companies scored .4% or more higher than State Farm in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA, Amica, Auto-Owners, Erie, Auto Club of Southern California, GEICO, American Family, and COUNTRY Financial.

These companies scored .3% or more lower than State Farm in the 2015 JD Power Homeowners Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): Nationwide, Allstate, California State Auto Association (CSAA), Hartford, Chubb, Progressive, Cincinnati, Mercury, Farmers, Encompass, Automobile Club Group, Metlife, Kemper, Liberty Mutual, Safeco, Travelers, and Hanover.

2014: State Farm scored 23 points (on a 1,000 point scale) or 2.3% above the 2014 JD Power Homeowners Insurance Customer Satisfaction study average, at 813 out of 1,000 points.

Here is how State Farm rated in the five factors used to determine its overall homeowners insurance customer satisfaction score in 2014:

Policy Offerings: Four Power Circles (better than most)

Price: Three Power Circles (about average)

Billing & Payment: Four Power Circles (better than most)

Interaction: Four Power Circles (better than most)

Claims: Three Power Circles (about average)

Overall Homeowners Insurance Satisfaction: Four Power Circles (better than most)

These companies scored 1.6% or more higher than State Farm in the 2014 JD Power Homeowners Insurance Customer Satisfaction study: USAA, Amica, and Auto-Owners.

These companies scored 1.8% or more lower than State Farm in the 2014 JD Power Homeowners Insurance Customer Satisfaction study: The Hartford, Country, Mercury, Allstate, CSAA/AAA NCNU, GEICO, Nationwide, Safeco, Farmers, Metlife, Liberty Mutual, Travelers, Auto Club, Progressive, and The Hanover.

2013: State Farm received the rating of four power circles, scoring 813 points out of 1,000 points, which is 26 points (2.6%) above the national study average of 787 points on the 1,000 point scale.

Home Insurance Pricing: State Farm rated three power circles (about average) for the category of Price in the 2013 national study

Home Insurance Claims: State Farm rated three power circles (about average) for the category of Claims in the 2013 national study.

Competitors receiving better ratings than State Farm in the 2013 study for the Pricing category: Amica, Auto-Owners, Auto Club of SC, Cincinnati Insurance, Country Insurance, Encompass, Erie, Mercury, AAA NCNU, Shelter, Hartford, & USAA.

Competitors receiving better ratings than State Farm in the 2013 study for the Claims category: Amica, Cincinnati Insurance, Country Insurance, Encompass, & USAA.

2012: State Farm received the rating of four power circles, scoring 805 points out of 1,000 points, which is 20 points (2%) above the national study average of 785 points on the 1,000 point scale.

2011: State Farm received the rating of four power circles, scoring 788 points out of 1,000 points, which is 19 points (1.9%) above the national study average of 769 points on the 1,000 point scale.

Performance of Competitors (2011, 2012, 2013)

Competitors with consistently better home insurance customer satisfaction than State Farm: Amica, USAA.

Competitors with home insurance customer satisfaction about the same as State Farm: Auto-Owners, Erie Insurance.

Competitors with worse home insurance customer satisfaction than State Farm: Auto Club of Southern California, Encompass, American Family, Progressive, Country, Allstate, GEICO, Hartford, AAA NCNU, Nationwide, Metlife, Safeco, Auto Club Group, Chubb, Hanover, Farmers, Liberty Mutual, & Travelers Insurance.

State Farm Home Insurance Customer Satisfaction Study Summary: State Farm has maintained scores at 1.1% or more above the national study average for 2011, 2012, 2013, 2014 & 2015, showing State Farm consistently performs above average for home insurance customer satisfaction over the last five years, as measured by JD Power. However, State Farm rated about average in the important categories of Pricing and Claims for 2014 & 2015, and its point score was 15 points (1.5%) lower in 2015 than it was in 2014.

Two companies, USAA Insurance and Amica Insurance, achieved much higher home insurance customer satisfaction nationally than State Farm, as measured by their scores each year in this study, as well as their higher ratings in 2013 & 2014 for the categories of Claims & Pricing.

The Annual JD Power US Property Claims Satisfaction Study

The 2016 Property Claims Satisfaction Study is based on more than 5,700 responses from homeowners insurance customers who filed a property claim between January 2014 & December 2015.

2016:State Farm scored 9 points (on a 1,000 point scale) or .9% above the 2016 US Property Claims Satisfaction study average, at 855 out of 1,000 points.

Here is how State Farm rated in the five factors used to determine its overall property claims satisfaction score in 2016:

First Notice of Loss: Four Power Circles (better than most)

Service Interaction: Four Power Circles (better than most)

Estimation Process: Three Power Circles (about average)

Repair Process: Four Power Circles (better than most)

Settlement: Three Power Circles (about average)

Overall Property Claims Satisfaction: Four Power Circles (better than most)

The companies scored about the same (from two points (.2%) above to two points (.2%) below) as State Farm in the 2016 US Property Claims Satisfaction study: Safeco, Liberty Mutual, The Hanover, and Nationwide.

These companies scored .8% or more higher than State Farm in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): Amica, Auto Club of Southern California, USAA, Country, Encompass, and Erie.

These companies scored .4% or more lower than State Farm in the 2016 US Property Claims Satisfaction study (from highest scoring company to lowest scoring company): American Family, Chubb, California State Auto Association (CSAA), Farmers, Allstate, Metlife, Travelers, Auto-Owners, Hartford, and MAPFRE (Commerce).

2015: State Farm scored 1 point (on a 1,000 point scale) or .1% above the 2015 US Property Claims Satisfaction study average, at 852 out of 1,000 points.

The 2015 Property Claims Satisfaction Study was based on more than 6,100 responses from homeowners insurance customers who filed a property claim between January 2013 & December 2014.

Here is how State Farm rated in the five factors used to determine its overall property claims satisfaction score in 2015:

First Notice of Loss: Three Power Circles (about average)

Service Interaction: Four Power Circles (better than most)

Estimation Process: Three Power Circles (about average)

Repair Process: Three Power Circles (about average)

Settlement: Three Power Circles (about average)

Overall Property Claims Satisfaction: Three Power Circles (about average)

These companies scored 1.6% or more higher than State Farm in the 2015 US Property Claims Satisfaction study: USAA, Amica, Nationwide, Country, Erie, Chubb, and Travelers.

These companies scored 2.6% or more lower than State Farm in the 2015 US Property Claims Satisfaction study: The Hanover, Auto-Owners, and Auto Club.

2014: State Farm received the rating of three power circles, scoring 836 points out of 1,000 points, which is 4 points (.4%) below the national study average of 840 points on the 1,000 point scale.

2013: State Farm received the rating of three power circles, scoring 832 points out of 1,000 points, which is the same as the national study average of 832 points on the 1,000 point scale.

2012: State Farm received the rating of four power circles, scoring 846 points out of 1,000 points, which is 13 points (1.3%) above the national study average of 833 points on the 1,000 point scale.

Performance of Competitors (2012, 2013, 2014)

Competitors with consistently better home insurance claims satisfaction than State Farm: USAA, Amica, Erie, Nationwide, Auto-Owners, Insurance.

Competitors with home insurance claims satisfaction about the same as State Farm: Hartford, CHUBB, Country Insurance.

Competitors with worse home insurance claims satisfaction than State Farm: Farmers, Liberty Mutual, Safeco, Metlife, Allstate, Travelers, AAA NCNU, Auto Club of SC, Auto Club Group, American Family Insurance.

State Farm Property (Home) Insurance Claims Study Summary: State Farm’s scores in this study have been within a range of 23 points (2%) for 2012, 2013, 2014, 2015 and 2016, from a high of 855 points in 2016, to a low of 832 points in the 2013 study. In 2013, 2014, & 2015, the State Farm scores have been the same or close to the study average score. Based on this study’s results over the last five years, State Farm provides about average home insurance claims satisfaction, but with an increasing score each year over the last four years.

The Annual JD Power Life Insurance Customer Satisfaction Study

2015: State Farm scored 53 points (on a 1,000 point scale) or 5.3% above the 2015 JD Power Life Insurance Customer Satisfaction study average, at 823 out of 1,000 points.

Here is how State Farm rated in the four factors used to determine its overall life insurance customer satisfaction score in 2014:

Policy Offerings: Five Power Circles (among the best)

Price: Five Power Circles (among the best)

Billing & Payment: Five Power Circles (among the best)

Interaction: Five Power Circles (among the best)

Overall Homeowners Insurance Satisfaction: Five Power Circles (among the best)

Northwestern Mutual scored about the same (three points lower) as State Farm in the 2015 JD Power Life Insurance Customer Satisfaction study.

These companies scored 7.2% higher than in the 2015 JD Power Life Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA.

These companies scored 2.2% or more lower than in the 2015 JD Power Life Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): Allstate, Nationwide, Mutual of Omaha, New York Life, Guardian Life Group, MetLife, Principal Financial, Protective Life Group, Prudential, Massachusetts Mutual (MassMutual), Voya Financial (ING), AIG (American General), AXA Financial Group, Transamerica (AEGON), Genworth Financial Group, Lincoln Financial Group, John Hancock, and Primerica.

2014: State Farm scored 60 points (on a 1,000 point scale) or 6% above the 2014 JD Power Life Insurance Customer Satisfaction study average, at 823 out of 1,000 points.

Here is how State Farm rated in the four factors used to determine its overall life insurance customer satisfaction score in 2014:

Policy Offerings: Five Power Circles (among the best)

Price: Five Power Circles (among the best)

Billing & Payment: Five Power Circles (among the best)

Interaction: Five Power Circles (among the best)

Overall Homeowners Insurance Satisfaction: Five Power Circles (among the best)

These companies scored 7.5% higher than State Farm in the 2014 JD Power Life Insurance Customer Satisfaction study: USAA

These companies scored .8% or more lower than State Farm in the 2014 JD Power Life Insurance Customer Satisfaction study: Northwestern Mutual, Pacific Life Group, Allstate, Nationwide, Mutual of Omaha, New York Life, Massachusetts Mutual (MassMutual), Guardian Life Group, Principal Financial, John Hancock, Prudential, ING, Genworth Financial Group, Transamerica (AEGON), AIG (American General), MetLife, Protective Life Group, AXA Financial Group, Lincoln Financial Group, and Primerica.

Life Insurance Customer Satisfaction Summary: State Farm scored 6% and 5.3% above the average in the 2014 & 2015 JD Power Life Insurance Customer Satisfaction studies respectively (although it had the same point score each year), showing an above average level of satisfaction, and received the highest JD Power rating of five power circles for all factors, including life insurance rates & company/customer interaction.

2014 was the first year individual life insurance policies from different companies were evaluated for customer satisfaction. However, the companies best known for auto & home insurance, like State Farm, Allstate, Nationwide, are not known for having the best life insurance products or competitive life insurance rates, and many customers may not be aware of it. Please read my review of this life insurance study here for tips on how to shop for the best life insurance for you.

Source for State Farm JD Power ratings, scores, & study data in section 2: JD Power website

3. State Farm Auto & Home Insurance Rates Summary

Auto insurance shoppers nationwide rated State Farm three power circles (about average) for pricing in the 2016 JD Power auto insurance purchase study. In the 2015 JD Power auto insurance customer satisfaction study, current State Farm auto insurance customers consider their auto insurance rates about average in every state ( of the 48 contiguous states), except in the states of Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, and Texas, where State Farm auto insurance customers gave State Farm the lowest rating of two power circles in the category of auto insurance pricing.

State Farm’s home insurance customers nationwide rated the company about average (three power circles) for the category of pricing in the 2015 JD Power homeowners insurance customer satisfaction study.

However, the rates other people pay, or their opinions about how high or low an insurance company’s rates may be, are not reliable to help you find the company with the right coverage at the best rate for you. Many people pay too much for their insurance because they never shop for better rates, or if they do shop, they don’t check the rates of enough companies. If you haven’t shopped your car or homeowners insurance in the last few years with at least five other companies, there is a good chance you are paying too much. Has your agent or company ever thoroughly reviewed your coverage, policy limitations, & exclusions? Shopping is a great way of getting additional opinions about your coverage from other insurance professionals. Use the ad below to find the major auto, home, & life insurance companies in your area, review your coverage, and get price quotes.

See how State Farm compares to 40 other major companies for auto or home insurance claims & customer satisfaction at my homepage: smartshopyourcarinsurance.com.

What do you think of my review and analysis of the JD Power ratings and AM Best Financial Strength ratings for the State Farm insurance companies? Do you think State Farm is a good or bad insurance company? Comment or ask me questions on my facebook page. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.