Titan / Victoria Insurance Review: Auto Insurance Customer Complaint Record & AM Best Ratings

This Titan / Victoria Insurance review will evaluate, for the most recent three year period where reliable statistics are available (2010, 2011, 2012, & 2013), the auto insurance complaint ratings for the subsidiary companies of Titan Insurance, to determine whether each subsidiary, such as Titan Indemnity Company or Victoria Fire & Casualty Company, has a better-than-average, average, or worse-than-average customer complaint record. I’ll look at increases & decreases in market share (as measured by annual written premiums) for each Titan subsidiary, as a possible indication of the competitiveness of their auto insurance rates. Lastly, this review will compare the auto insurance complaint records for the Titan / Victoria companies, with major competitors, like Allstate, Progressive, GEICO, The General, Infinity, National General (Formerly GMAC) & Farmers.

Do positive or negative customer reviews help you choose a better auto or home insurance company? Can customer reviews at least help you avoid insurance companies with inferior customer service? You may really like your auto insurance company, or you may have heard from relatives or friends about the car insurance companies they think are better or worse than others, but you never really know how good your insurance company will be, until you have a serious claim. The good news is many insurance companies settle a good portion of their claims in a manner acceptable to the majority of their customers. However, the wise consumer should avoid insurance companies with a worse than average history of auto insurance complaints.

The most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim. The complaint statistics used in this Titan / Victoria Insurance review, are the number of upheld complaints filed against the Infinity companies, with a state’s insurance regulatory authority, adjusted for each subsidiary company’s market share, as determined by the National Association of Insurance Commissioners. This review provides valuable information to help you decide if any one of the companies making up Titan / Victoria Insurance is best for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.


Titan / Victoria Insurance Review

Titan / Victoria sells nonstandard auto insurance, designed for drivers not qualifying for standard auto insurance rates, because of their driving record, license suspensions, no prior insurance, less than three years of driving experience in the USA, or other factors. Titan / Victoria insures drivers many other companies won’t insure. If you qualify for standard auto insurance, don’t waste your time getting auto insurance quotes from nonstandard auto insurance companies designed specifically for higher risk drivers, like Titan, Victoria, Infinity & The General. Some large insurance groups, like Progressive & GEICO, sell auto insurance at preferred, standard, and nonstandard rates, and have competitive rates for all types of drivers. However, many insurance companies, like State Farm, have little interest offering higher risk auto insurance coverage, or do not have a nonstandard auto insurance subsidiary, like Amica.

In some states, if you are under age 25, and have something as minor as one moving violation on your driving record, some auto insurance companies may not insure you. If you have an at-fault accident or two moving violations, more auto insurance companies are likely to decline to insure you. If you, or a driver in your household, has a major violation, like reckless driving, excessive speeding, DUI, or multiple at-fault accidents or a lapse in auto insurance coverage, you may find only nonstandard auto insurance companies will insure you.

A combination of factors (subject to state law), like being single and under age 25, having only one older car, poor credit, a recent claim, a traffic ticket, or even a not-at-fault accident, might mean nonstandard auto insurance companies are your only option.

Titan / Victoria, part of the group of Nationwide Insurance companies, sells its nonstandard auto insurance through independent insurance agents representing multiple, competing insurance companies, with offices located in communities throughout most of the USA, in the states where the companies offers auto insurance coverage. Victoria Personal Auto is present in the following 33 states: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Mississippi, Nevada, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin. You can get an auto insurance quote direct from the Titan Insurance website or by calling the company, through Titan Insurance Sales offices, with over 80 locations in the USA (Titan Insurance Sales is a company-owned agency representing the Titan insurance companies), or contact a local independent insurance agent or Nationwide agent representing the Titan / Victoria companies.

Due to the nature of insuring higher risk drivers, most nonstandard auto insurance companies or subsidiaries have a higher number of complaints than standard or preferred insurance companies or subsidiaries, and often much higher auto insurance complaint ratios. In the last section of this review, when I compare the Titan / Victoria companies auto insurance complaint records to other leading companies, I will compare them, to the best of my knowledge, to the nonstandard auto insurance subsidiaries of the leading companies.

Buyers of nonstandard auto insurance are usually most concerned with getting the best price or the lowest down payment, but the complaint information in this review should be considered in a customer’s buying decision. At the very least, this review will show you other nonstandard auto insurance companies to help you shop to find the best price.

This Titan / Victoria Insurance review is divided into three sections, consisting of: 1. its AM Best Financial Strength Ratings, 2. its auto insurance customer complaint ratings, and 3. information about competing auto insurance companies, and how their complaint records compare to the Titan / Victoria companies.

1. AM Best Financial Strength Ratings for the Titan / Victoria Insurance Companies.

The auto insurance subsidiaries of Titan /Victoria (Titan Indemnity Company, Titan Insurance Company, Victoria Automobile Insurance Company, Victoria Fire & Casualty Company, Victoria National Insurance Company, Victoria Specialty Insurance Company and Victoria Select Insurance Company) have a A+ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) reaffirmed on 4/02/2014. A+ is the second highest rating for AM Best. I become concerned with any car or homeowners insurance company or subsidiary with less than an A- rating for financial strength from AM Best.

2. Titan / Victoria Auto Insurance Complaint Statistics & Ratings.

Titan / Victoria has six subsidiary companies actively insuring private passenger vehicles in the states where the company sells auto insurance. The use of more than one auto insurance subsidiary company is usually to offer different pricing to specific risk profiles (for example, drivers with a clean driving record vs. drivers with tickets and accidents), operate in a certain US state or group of states, or for selling through different sales channels, such as buying direct from the company or buying from an independent insurance agency. Each subsidiary has its own rates, so if you receive auto insurance quotes direct from the company and from an independent insurance agent, the prices may be different.

Victoria National Insurance Company had only $17,414 in 2013 US auto insurance premiums, having few auto insurance customers, and may not be selling auto insurance, so its not included in this complaints analysis.

Here’s how I establish my auto insurance complaint ratings:

B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.

C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company.

W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.

Titan Indemnity Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2013 Auto Insurance Complaint Ratio = W (1.64)

2013 US auto insurance premium = $126,138,403

2012 Auto Insurance Complaint Ratio = W (2.50)

2012 US auto insurance premium = $108,751,150

2011 Auto Insurance Complaint Ratio = W (2.47)

2011 US auto insurance premium = $93,680,165

2010 Auto Insurance Complaint Ratio = W (2.57)

2010 US auto insurance premium = $108,491,904

2009 Auto Insurance Complaint Ratio = W (2.29)

The Titan Indemnity Company subsidiary has a worse-than-average auto insurance complaint history over the last five years, with its number of auto insurance complaints, in its worst year during this period, at 257% of the industry average. The auto insurance market share for Titan Indemnity Company has increase each year since 2011, which may be an indication Titan Indemnity Company now has competitive pricing for its auto insurance, in at least some of the states where it operates.

Titan Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2013 Auto Insurance Complaint Ratio = B (.39)

2013 US auto insurance premium = $27,780,237

2012 Auto Insurance Complaint Ratio = B (0) (No complaints)

2012 US auto insurance premium = $40,102,895

2011 Auto Insurance Complaint Ratio = B (.46)

2011 US auto insurance premium = $36,930,747

2010 Auto Insurance Complaint Ratio = W (1.52)

2010 US auto insurance premium = $22,302,995

2009 Auto Insurance Complaint Ratio = W (2.20)

Titan Insurance Company is available in Arizona, Florida, & Michigan only.

The Titan Insurance Company subsidiary has better-than-average auto insurance complaint ratios in the most recent three of the last five years, with its number of auto insurance complaints, in its worst year during the five year period (2009), at 220% of the industry average. The auto insurance market share for Titan Insurance Company decreased from 2012 to 2013, which may be an indication Titan Insurance Company no longer has competitive pricing for its auto insurance in Arizona, Florida, or Michigan.

Victoria Automobile Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2013 Auto Insurance Complaint Ratio = C (1.19)

2013 US auto insurance premium = $36,413,491

2012 Auto Insurance Complaint Ratio = B (.71)

2012 US auto insurance premium = $25,428,927

2011 Auto Insurance Complaint Ratio = W (3.16)

2011 US auto insurance premium = $10,854,549

2010 Auto Insurance Complaint Ratio = W (3.73)

2010 US auto insurance premium = $13,599,958

2009 Auto Insurance Complaint Ratio = W (1.89)

The Victoria Automobile Insurance Company subsidiary has a higher annual number of auto insurance complaints in four of the last five years, with its number of auto insurance complaints, in its worst year during this period, at 373% of the industry average. The auto insurance market share for Victoria Automobile Insurance Company has increased each year since 2011, which may be an indication of competitive pricing for its auto insurance, in at least some of the states where it operates.

Victoria Fire & Casualty Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2013 Auto Insurance Complaint Ratio = W (1.69)

2013 US auto insurance premium = $192,732,304

2012 Auto Insurance Complaint Ratio = W (3.27)

2012 US auto insurance premium = $199,330,173

2011 Auto Insurance Complaint Ratio = W (1.80)

2011 US auto insurance premium = $219,502,757

2010 Auto Insurance Complaint Ratio = W (2.33)

2010 US auto insurance premium = $257,375,546

2009 Auto Insurance Complaint Ratio = W (2.01)

The Victoria Fire & Casualty Company subsidiary has a worse-than-average auto insurance complaint history over the last five years, with its number of auto insurance complaints, in its worst year during this period (2012), at 327% of the industry average. The auto insurance market share for Victoria Fire & Casualty Company has decreased each year since 2010, which may indicate Victoria Fire & Casualty Company may no longer has competitive auto insurance rates in some of the states where it operates.

Victoria Select Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2013 Auto Insurance Complaint Ratio = C (.87)

2013 US auto insurance premium = $74,956,447

2012 Auto Insurance Complaint Ratio = C (1.08)

2012 US auto insurance premium = $75,294,327

2011 Auto Insurance Complaint Ratio = B (.45)

2011 US auto insurance premium = $57,683,796

2010 Auto Insurance Complaint Ratio = W (1.62)

2010 US auto insurance premium = $52,082,447

2009 Auto Insurance Complaint Ratio = C (1.23)

The Victoria Select Insurance Company subsidiary has a higher than average number of auto insurance complaints in three of the last five years, with its number of auto insurance complaints in its worst year during this period, at 62% more than the industry average. The auto insurance market share for Victoria Select Insurance Company has increased since 2010, but dropped off from 2012 to 2013, which may be an indication Victoria Select Insurance Company no longer has competitive pricing for its auto insurance, in at least some of the states where it operates.

Victoria Specialty Insurance Company Auto Insurance Complaint Statistics & Ratings

B = Better than Average C = Average W = Worse than Average

2013 Auto Insurance Complaint Ratio = B (.63)

2013 US auto insurance premium = $52,054,835

2012 Auto Insurance Complaint Ratio = B (.33)

2012 US auto insurance premium = $55,430,362

2011 Auto Insurance Complaint Ratio = C (.83)

2011 US auto insurance premium = $51,444,080

2010 Auto Insurance Complaint Ratio = B (.33)

2010 US auto insurance premium = $51,267,877

2009 Auto Insurance Complaint Ratio = W (1.99)

Victoria Specialty Insurance Company is available in the states of Arizona, Georgia, & Ohio.

The Victoria Specialty Insurance Company subsidiary has better-than-average auto insurance complaint ratios in the most recent four of the last five years, with its number of auto insurance complaints, in its worst year during the four year period (2009), at 99% more than the industry average. The auto insurance market share for Victoria Select Insurance Company has decreased from 2012 to 2013, which may be an indication Victoria Specialty Insurance Company no longer has competitive auto insurance rates in Arizona, Georgia, or Ohio.

3. Titan / Victoria Auto Insurance Complaint Ratings Compared to Major Competitors.

Allstate Insurance

Auto insurance complaint record: The nonstandard Allstate insurance subsidiary in most states, Allstate Indemnity Company, & most of the other Allstate subsidiaries, have a history of better annual auto insurance complaint ratios than the Titan / Victoria companies.

You can check Allstate’s complaint statistics in my Allstate Insurance complaints & ratings review here.

The General Insurance

Auto insurance complaint record: The largest auto insurance subsidiary of The General has a history of worse annual auto insurance complaint ratios than the most of the Titan / Victoria companies.

You can check The General complaint statistics in my Permanent General Assurance Corp. complaints & ratings review here.

National General (formerly GMAC) Insurance

Auto insurance complaint record: Most of the National General companies have a history of better annual auto insurance complaint ratios than the larger Titan / Victoria companies.

You can check The complaint statistics for the National General / Integon companies in my National General Insurance complaints & ratings review here.

Infinity Insurance

Auto insurance complaint record: Most of the larger Infinity companies have a history of about the same or better annual auto insurance complaint ratios than the larger Titan / Victoria companies.

You can check The complaint statistics for the Infinity companies in my Infinity Insurance complaints & ratings review here.

Farmers Insurance

Auto insurance complaint record: The nonstandard Farmers insurance subsidiary in most states, Mid-Century Insurance Company, as well as most of the other Farmers companies, have a history of better annual auto insurance complaint ratios than the Titan / Victoria companies.

You can check The complaint statistics for the Farmers companies in my Farmers Insurance complaints & ratings review here.

GEICO Insurance

Auto insurance complaint record: The nonstandard GEICO insurance subsidiary in most states, GEICO Casualty Company, as well as the other GEICO companies, have a history of better annual auto insurance complaint ratios, compared to most of the Titan / Victoria companies.

You can check the GEICO complaint statistics in my GEICO Insurance complaints & ratings review here.

Progressive Insurance

Auto insurance complaint record: Most of the many Progressive Insurance Group companies have a history of better annual auto insurance complaint ratios than the Titan / Victoria companies.

You can check the complaint statistics for the Progressive companies in my Progressive Insurance complaints & ratings review here.

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Thanks for reading this review about Titan / Victoria auto insurance complaints. You can find other reviews of leading auto, home, & life insurance companies on my website & blog. What do you think of Titan or Victoria auto insurance? Did you find this review useful? Comment on my facebook page. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch. If you have questions for me, contact me at help@smartshopyourcarinsurance.com.