This Esurance Insurance review will evaluate, for the most recent six year period where reliable statistics are available (2009, 2010, 2011, 2012, 2013 & 2014), the auto insurance complaints for the subsidiary companies of Esurance, to determine whether each subsidiary, such as Esurance Insurance Company, has a better-than-average, average, or worse-than-average customer complaint record.
In addition to reviewing & rating its most recent six year complaint record, I’ll analyze the change in the JD Power insurance scores & ratings for Esurance from 2012 to 2015, and compare them to the scores of leading competitors, like State Farm, Allstate, Farmers, Travelers, Safeco, Nationwide, Liberty Mutual, 21st Century Progressive, & GEICO. I’ll review the AM Best Financial Strength ratings for the Esurance insurance companies, too.
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I update my reviews throughout the year as new data becomes available, so be sure to bookmark or place my website in your favorites, so you can keep up on how Esurance and other major insurance companies perform in the future. If the information in this review helps you, please like this review on Facebook and share the link to it on the Web and through social media.
Esurance Auto & Homeowners Insurance Review
Esurance is a rapidly growing auto insurance company, selling policies direct to the public online, and through its call centers. Esurance was purchased by Allstate several years ago, but Esurance still operates as a separate company and brand, distinct from Allstate. Esurance sells primarily auto insurance, but it now offers renters & homeowners insurance in some states. Drivers not qualifying for Esurance, living in a state where Esurance is not available, or wanting other insurance products, like boat, condo, or umbrella liability insurance, are often referred to Answer Financial, an online independent insurance agency also owned by Allstate, representing several insurance companies.
Esurance now insures autos in 45 states, recently adding the states of Massachusetts, North Carolina, & South Dakota. Revising this review for 2015, Esurance sells auto insurance in every state except Delaware, Montana, New Hampshire, Vermont, Wyoming and the District of Columbia.
Esurance sells motorcycle insurance in Arizona, California, Florida, Illinois, Indiana, Minnesota, Ohio, Pennsylvania, Tennessee, Texas, and Wisconsin.
Esurance sells homeowners insurance in Arizona, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Utah, and Wisconsin.
Esurance sells renters insurance in Arkansas, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Missouri, Nebraska, New Jersey, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Utah, Virginia, West Virginia, and Wisconsin.
This Esurance review is divided into four sections, considering its: 1. AM Best Financial Strength Ratings 2. JD Power insurance customer & claims satisfaction scores & ratings for Esurance compared to competing companies 3. auto & home insurance customer complaint record over the last several years, and 4. competitiveness of its auto insurance rates compared to other major auto insurance companies.
1. AM Best Financial Strength Ratings for the Esurance Companies
Esurance Insurance Company and Esurance Property and Casualty Insurance Company had their A+ (Superior) AM Best Financial Strength Rating with a stable outlook (no ratings upgrade or downgrade is expected in the near future) affirmed on 04/07/2016. A+ is the second highest rating for AM Best. Esurance Insurance Company of New Jersey had its AM Best financial strength rating of A- (Excellent) affirmed on 04/07/2016 with a stable outlook. A- is the fourth highest rating for AM Best. I become concerned with any auto, home, or life insurance company / subsidiary with less than an A- rating for financial strength from AM Best.
Best financial strength ratings are not a measure of customer service or the quality of the claims adjusting for any of the Esurance companies, but an opinion about their ability to pay claims, remain financially solvent, and stay in business. I recommend avoiding, if possible or practical, any auto, life, or homeowners insurance company with lower than an “A-” rating for financial strength from AM Best. Other major auto & home insurance companies may have a higher or lower financial strength rating than the Esurance companies shown above, but the difference in financial strength among A++, A+, A, & A- rated companies is not significant to me unless higher rated companies are the same or better in terms of price, coverage, claims handling, and customer service.
2. Esurance JD Power Ratings for 2012, 2013, 2014, 2015 & 2016
This part of the review will analyze the JD Power ratings & numerical scores for Esurance, in all the JD Power insurance studies where the company was included from 2012 to 2016, to see if its JD Power ratings truly reflect the quality of the claims & customer service for the company.
I’ll compare the numerical scores (instead of the power circle rating) for Esurance auto insurance, to the industry average and the scores of competing insurance companies, for each JD Power insurance study (2012-2016) where it was rated. Esurance was included in the following annual JD Power insurance studies:
The Annual JD Power Auto Insurance Customer Satisfaction Study
The Annual JD Power Auto Insurance Claims Satisfaction Study
The Annual JD Power Auto Insurance Purchasing Experience Study
You can scroll down to read my analysis or summaries of the studies most interesting to you.
The Annual JD Power Auto Insurance Customer Satisfaction Study
For 2015, Esurance was rated in the Florida & California regions, two of the eleven regional studies composing the annual JD Power US Auto Insurance Customer Satisfaction Study. If you do not live in Florida or California, the results for Esurance in Florida may still be a good proxy for how Esurance auto insurance performs in your state.
California Region (State of CA Only)
2015: Esurance scored 14 points (on a 1,000 point scale) or 1.4% above the 2015 California region average, at 817 out of 1,000 points.
Here is how Esurance rated in the California region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:
Policy Offerings: Four Power Circles (better than most)
Price: Four Power Circles (better than most)
Billing & Payment: Four Power Circles (better than most)
Interaction: Three Power Circles (about average)
Claims: Three Power Circles (about average)
Overall Customer Satisfaction: Four Power Circles (better than most)
GEICO scored about the same (5 points below) as Esurance in the 2015 California Region study.
These companies scored 1.1% or more higher than Esurance in the 2015 California Region study (from highest scoring company to lowest scoring company): USAA, Wawanesa, Hartford, Auto Club of Southern California, Ameriprise, and State Farm.
These companies scored 1.4% or more lower than Esurance in the 2015 California Region study (from highest scoring company to lowest scoring company): Progressive, Allstate, CSAA, Farmers, Safeco, Nationwide, Liberty Mutual, 21st Century, Mercury, Travelers, & Infinity.
2014: Esurance was not rated in the California region for 2014.
2013: Esurance was not rated in the California region for 2013.
California Region Auto Insurance Satisfaction Summary: Esurance scored above average for auto insurance customer satisfaction for 2015 in the state of California, but rated only about average in the important categories of customer interaction and claims.
Florida Region (State of FL Only)
2015: Esurance scored 38 points (on a 1,000 point scale) or 3.8% below the 2015 Florida region average, at 791 out of 1,000 points. Esurance was the second lowest scoring company in the 2015 Florida Region study, scoring only 3 points higher than the lowest scoring company, Safeco.
Here is how Esurance rated in the Florida Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2015:
Policy Offerings: Two Power Circles (lowest rating)
Price: Three Power Circles (about average)
Billing & Payment: Two Power Circles (lowest rating)
Interaction: Two Power Circles (lowest rating)
Claims: Two Power Circles (lowest rating)
Overall Customer Satisfaction: Two Power Circles (lowest rating)
Auto-Owners, Travelers, and Safeco scored about the same (within 3 points) as Esurance in the 2015 Florida Region study.
These companies scored .6% or more higher than Esurance in the 2015 Florida Region study (from highest scoring company to lowest scoring company): USAA, GEICO, Progressive, Allstate, Metlife, State Farm, Liberty Mutual, Nationwide, Hartford, and 21st Century.
2014: Esurance scored 20 points (on a 1,000 point scale) or 2% below the 2014 Florida region average, at 785 out of 1,000 points.
Here is how Esurance rated in the Florida Region for the five factors used to determine its overall auto insurance customer satisfaction score in 2014:
Policy Offerings: Three Power Circles (about average)
Price: Three Power Circles (about average)
Billing & Payment: Three Power Circles (about average)
Interaction: Two Power Circles (lowest rating)
Claims: Not rated
Overall Customer Satisfaction: Two Power Circles (lowest rating)
These companies scored 1.9% or more higher than Esurance in the 2014 Florida Region study: USAA, The Hartford, Auto-Owners, Progressive, MetLife, Allstate, State Farm, and GEICO.
These companies scored .5% or more lower than Esurance in the 2014 Florida Region study: Safeco, Nationwide, and 21st Century.
2013: Esurance scored 30 points (on a 1,000 point scale) or 3% below the 2013 Florida region average, at 760 out of 1,000 points.
These companies scored 1.3% or more higher than Esurance in the 2013 Florida Region study: USAA, Metlife, The Hartford, State Farm, Auto-Owners, Allstate, Progressive, GEICO, Safeco, Nationwide, Liberty Mutual, 21st Century, and Travelers.
These companies scored 2.5% lower than Esurance in the 2013 Florida Region study: Infinity P&C.
2012: Florida did not have its own regional study, and Esurance was not rated in any region for 2012.
Florida Region Auto Insurance Satisfaction Summary: Although its score has improved each year from 2013 to 2015 in this FL region study, Esurance scored 3%, 2%, and 3.8% below the region average each year in the 2013, 2014, & 2015 studies respectively, showing a trend of strong below average auto insurance customer satisfaction in Florida.
The Annual JD Power Auto Insurance Claims Satisfaction Study
2015: Esurance scored 32 points (on a 1,000 point scale) or 3.2% below the 2015 US auto claims satisfaction study average, at 825 out of 1,000 points.
Here is how Esurance rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2015:
First Notice of Loss: Two Power Circles (lowest rating)
Service Interaction: Two Power Circles (lowest rating)
Appraisal: Two Power Circles (lowest rating)
Repair Process: Two Power Circles (lowest rating)
Rental Car Experience: Two Power Circles (lowest rating)
Settlement: Two Power Circles (lowest rating)
Overall Auto Claims Satisfaction: Two Power Circles (lowest rating)
These insurance companies scored .6% or more higher than Esurance in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): New Jersey Manufacturers, Auto Owners, USAA, Amica, Auto Club of Southern California, Hartford, Nationwide, Erie, Allstate, American Family, Farmers, Safeco, State Farm, GEICO, Liberty Mutual, Progressive, Country Financial, Mercury, Travelers, CSAA Insurance Group, 21st Century, Hanover, Metlife, and Automobile Club Group.
These insurance companies scored 2.1% lower than Esurance in the 2015 US Auto Claims Satisfaction study (listed in order from highest scoring company to lowest scoring company): MAPFRE-Commerce Insurance.
2014: Esurance scored 41 points (on a 1,000 point scale) or 4.1% below the 2014 JD Power Auto Claims Satisfaction study average, at 816 out of 1,000 points. Esurance was the second lowest scoring company in the 2014 study.
Here is how Esurance rated in the six factors used to determine its overall auto insurance claims satisfaction score in 2014:
First Notice of Loss: Two Power Circles (lowest rating)
Service Interaction: Two Power Circles (lowest rating)
Appraisal: Two Power Circles (lowest rating)
Repair Process: Three Power Circles (about average)
Rental Car Experience: Two Power Circles (lowest rating)
Settlement: Two Power Circles (lowest rating)
Overall Auto Claims Satisfaction: Two Power Circles (lowest rating)
These companies scored 1.5% or more higher than Esurance in the 2014 JD Power Auto Claims Satisfaction study: Amica, USAA, Auto-Owners, State Farm, American Family, Auto Club of Southern California, The Hartford, NJ Manufacturers, Erie, Travelers, Mercury, GEICO, Nationwide, Country, Safeco, Allstate, Metlife, Farmers, Progressive, Auto Club, CSAA/AAA NCNU, 21st Century, and Liberty Mutual.
These companies scored 1.2% lower than Esurance in the 2014 JD Power Auto Claims Satisfaction study: MAPFRE-Commerce.
2013: Esurance scored 37 points (on a 1,000 point scale) or 3.7% below the 2013 JD Power Auto Claims Satisfaction study average, at 818 out of 1,000 points. Esurance was the lowest scoring company in the study.
These companies scored 2.2% or more higher than Esurance in the 2013 JD Power Auto Claims Satisfaction study: USAA, NJ Manufacturers, Auto Club of Southern California, Auto-Owners, The Hartford, Erie, Amica, Travelers, State Farm, American Family, Nationwide, The Hanover, Safeco, Allstate, Mercury, GEICO, Auto Club, Liberty Mutual, CSAA/AAA NCNU, Progressive, and Metlife.
These companies scored lower than Esurance in the 2013 JD Power Auto Claims Satisfaction study: None.
2012: Esurance scored 51 points (on a 1,000 point scale) or 5.1% below the 2012 JD Power Auto Claims Satisfaction study average, at 801 out of 1,000 points.
These companies scored 1.9% or more higher than Esurance in the 2012 JD Power Auto Claims Satisfaction study: NJ Manufacturers, USAA, Auto-Owners, Amica, Erie, Automobile Club of Southern California, Country, American Family, The Hartford, State Farm, Allstate, Travelers, CSAA/AAA NCNU, Nationwide, GMAC (Now called National General), Auto club, The Hanover, Liberty Mutual, GEICO, Progressive, Metlife, Safeco, Farmers, Mercury, 21st Century, and Encompass.
These companies scored 2% lower than Esurance in the 2012 JD Power Auto Claims Satisfaction study: Commerce (MAPFRE).
Auto Insurance Claims Satisfaction Summary: Esurance scored 5.1% , 3.7%, 4.1%, and 3.2% below the national average each year in the 2012, 2013, 2014, & 2015 studies respectively, showing a consistent trend of significantly below average satisfaction in the national JD Power Auto Claims Satisfaction study.
The Annual JD Power Auto Insurance Purchase Experience Study
In my opinion, the JD Power Auto Insurance Purchase Experience Study is the least important JD Power study for choosing a car insurance company. A car insurance company with terrible claims handling and customer service, but knowing it has an easy purchasing experience, is of little value. Buying auto insurance with most companies is easier than ever in 2016, and even before technology simplified things, the ease & accuracy of the sales process always depended more on the experience and customer focus of the agent quoting you, not the choice of insurance company.
However, this study is useful as a sign of competitive pricing, since a company’s score is a reflection of the satisfaction of auto insurance shoppers with the prices they were quoted by the insurance company. This study considers and rates three categories: price, distribution channel (Website, Local Agent, Call Center Representative), and policy offerings, to determine a company’s numerical score for overall satisfaction in the purchasing experience.
2016: Esurance scored six points (on a 1,000 point scale) or .6% below the 2016 JD Power Auto Insurance Purchase Experience study average, at 820 out of 1,000 points.
The 2016 U.S. Insurance Shopping Study was based on responses from more than 17,000 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 9 months and includes more than 50,000 unique customer evaluations of insurers. The study was fielded in April, July & October 2015, and January 2016.
Here is how Esurance rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2016:
Pricing: Three Power Circles (about average)
Website: Five Power Circles (among the best)
Local Agent: Not rated (Esurance does not have local agents)
Call Center Representative: Three Power Circles (about average)
Policy Offerings: Three Power Circles (about average)
Overall Auto Insurance Purchase Satisfaction: Three Power Circles (about average)
These companies rated better than average for lower auto insurance rates in the 2016 JD Power Auto Insurance Purchase Experience study: USAA, Erie, Liberty Mutual, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise, CSAA Insurance Group, and Mercury.
These companies rated worse than average for lower auto insurance rates in the 2016 JD Power Auto Insurance Purchase Experience study: Progressive, Allstate, 21st Century, and MetLife.
2015: Esurance scored 12 points (on a 1,000 point scale) or 1.2% below the 2015 JD Power Auto Insurance Purchase Experience study average, at 821 out of 1,000 points.
Here is how Esurance rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2015:
Pricing: Three Power Circles (about average)
Website: Three Power Circles (about average)
Local Agent: Not rated. (Esurance does not have local agents.)
Call Center Representative: Four Power Circles (better than most)
Policy Offerings: Three Power Circles (about average)
Overall Auto Insurance Purchase Satisfaction: Three Power Circles (about average)
These companies rated better than average for lower auto insurance rates in the 2015 JD Power Auto Insurance Purchase Experience study: USAA, Erie, Ameriprise (available through Costco), The Hartford, California State Auto Association, Amica Mutual, Liberty Mutual, Auto Club Group, Travelers, & GEICO.
These companies rated worse than average for lower auto insurance rates in the 2015 JD Power Auto Insurance Purchase Experience study: Progressive, Allied, & Mercury.
2014: Esurance scored 5 points (on a 1,000 point scale) or .5% above the 2014 JD Power Auto Insurance Purchase Experience study average, at 826 out of 1,000 points.
Here is how Esurance rated in the factors used to determine its overall satisfaction score for the auto insurance purchase experience in 2014:
Pricing: Four Power Circles (better than most)
Website: Four Power Circles (better than most)
Local Agent: No rating (Esurance sells direct from the company and does not have local agents)
Call Center Representative: Four Power Circles (better than most)
Policy Offerings: Three Power Circles (about average)
Overall Auto Insurance Purchase Satisfaction: Three Power Circles (about average)
These companies alsorated better than average for lower auto insurance rates in the 2014 JD Power Auto Insurance Purchase Experience study: Ameriprise (available through Costco), USAA, State Farm, The Hartford, Metlife, Liberty Mutual, GEICO, and Erie Insurance.
JD Power Auto Insurance Purchase Experience Summary: Esurance rates about average, after being above average for 2014, in the latest 2015 & 2016 studoes for auto insurance pricing. In 2016, Esurance received the highest rating for getting price quotes & buying its auto insurance through its website, which may be the best way to contact Esurance for a quote.
However, don’t rely on how Esurance performed in this auto insurance shopping study to tell you if Esurance has about average auto insurance rates for you. The only way to really know if you are getting a good price or you are paying too much for your auto insurance is to check the rates of all the auto insurance companies providing coverage in your state.
The opinions of people in a survey about the auto insurance rates they were quoted, are not reliable for knowing the company with the best price for you, because so many individual rating factors specific to you are used to determine your insurance rates. A company with a low rate for one person (or even many people) may not have a low rate for you, and vice versa, companies with a reputation for high auto insurance rates may have the best rate for you.
49 out of 50 people contacting an auto insurance company for a price quote may find higher rates than they pay now, but if this is the company saving you a lot of money on your auto insurance coverage, who cares what those 10 out of 11 people think? Even a company receiving the lowest rating of two power circles in the Pricing category in the Auto Insurance Purchase Satisfaction Study, should not stop anyone from seeing what price that auto insurance company can offer them.
3. Esurance Auto & Home Insurance Complaint Statistics & Ratings
Another measure of quality for an auto or home insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, adjusted for the company’s market share. This part of the review will show you if Esurance auto insurance has a better-than-average, average, or below-average complaint record for 2009, 2010, 2011, 2012, 2013 & 2014.
Can positive customer reviews help you choose a better auto or homeowners insurance company? Will customer reviews at least help you avoid bad insurance companies? You may really like your auto or home insurance company, or you may have heard from family members or friends about the insurance companies they think are best, but you never really know how your insurance company will perform, until you have a serious claim. The good news is a most insurance companies settle the majority of claims in a manner acceptable to a good portion of their customers. However, the wise consumer should avoid insurance companies with a worse than average history of auto insurance complaints.
The most common reasons for auto or home insurance complaints, filed with a state insurance department against insurance companies, are for delay in claim payments, unsatisfactory payment for a claim, & denial of a claim. The complaint statistics used in this review are the number of upheld auto insurance complaints filed against Esurance, with a state’s insurance regulatory authority, adjusted for the US auto insurance market share for the Esurance companies, as determined by the National Association of Insurance Commissioners. This review provides valuable information to help you decide if Esurance is best for you. By choosing an insurance company with a better-than-average complaint history, or at least avoiding companies with a consistent, worse-than-average complaint history, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.
The auto & home insurance complaint statistics for the Esurance insurance companies listed below were calculated by the NAIC, and display the ratio of the company’s U.S. market share of closed complaints compared to its U.S. market share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an insurance company with complaint ratios much less than 1.00 each year, over at least the last three years.
Don’t worry about comparing complaint ratio numbers, I devised a rating system to help you identify if an Esurance insurance subsidiary has a good or poor complaint record.
Here’s how I establish my auto & home insurance complaint ratings:
B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.
C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.05 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.95 to .75).
W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.
I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). Companies with “B” or “C+” ratings are okay, too, particularly if they have less market share, with less than $50,000,000 in premiums for that line of insurance (auto or home) each year. I prefer to avoid companies with a consistently higher than average number of complaints, or with inconsistent complaint records, unless there are mitigating factors, such as a very small market share.
I. Auto Insurance Complaint Record for the Esurance companies
Esurance auto insurance complaint record, considering all subsidiaries:
Worse than average
Esurance has three subsidiary companies licensed to insure personal use vehicles & homes in the USA, with some subsidiaries available in the same state. The use of more than one insurance subsidiary company is usually to offer different pricing, or operate in a certain state or states. Different subsidiaries can be used to offer specific pricing for certain market segments, such as drivers with lower or higher risk expectations (For example, drivers with a clean driving record vs. drivers with tickets and accidents), or certain occupations and employers, such as teachers or government employees, or to insure certain types of vehicles, such as motorcycles. If you are insured or quoted by Esurance, check your insurance paper work, such as your insurance ID card, declarations page, or written price quote, to find out the name of the Esurance subsidiary insuring or quoting you, so you can check the proper complaint record.
B = Better than Average C = Average W = Worse than Average
2017 Auto Insurance Complaint Ratio = W (1.79)
2017 US auto insurance premium = $380,057,390
2016 Auto Insurance Complaint Ratio = W (1.95)
2016 US auto insurance premium = $393,720,853
2015 Auto Insurance Complaint Ratio = C- (1.23)
2015 US auto insurance premium = $407,264,178
2014 Auto Insurance Complaint Ratio = W (1.38)
2014 US auto insurance premium = $419,351,337
2013 Auto Insurance Complaint Ratio = C- (1.18)
2013 US auto insurance premium = $396,273,571
2012 Auto Insurance Complaint Ratio = B (.66)
2012 US auto insurance premium = $386,108,753
2011 Auto Insurance Complaint Ratio = C (1.00)
2011 US auto insurance premium = $424,228,556
2010 Auto Insurance Complaint Ratio = C- (1.23)
2010 US auto insurance premium = $521,106,941
2009 Auto Insurance Complaint Ratio = C- (1.10)
The Esurance Insurance Company subsidiary insures private passenger vehicles in 16 of the same states as the largest Esurance subsidiary, Esurance Property & Casualty Insurance Company, and Indiana, Kentucky, Louisiana, Mississippi, Oregon, South Carolina, Texas, Utah, Washington, & Wisconsin.
Esurance Insurance Company has had a higher than average number of auto insurance complaints each year, in four of the last six years, including the most recent year of 2014, with its number of auto insurance complaints in its worst year during this period (2014), at 38% more than the industry average. I prefer to see a consistent better-than-average complaint rating year after year. After years of decreasing auto insurance market share, Esurance Insurance Company increased its auto insurance market share each year since 2012, which may mean this subsidiary now has more competitive auto insurance rates.
B = Better than Average C = Average W = Worse than Average
2017 Auto Insurance Complaint Ratio = C+ (.84)
2017 US auto insurance premium = $1,183,169,306
2016 Auto Insurance Complaint Ratio = C (1.04)
2016 US auto insurance premium = $1,149,091,313
2015 Auto Insurance Complaint Ratio = C (.91)
2015 US auto insurance premium = $1,080,609,691
2014 Auto Insurance Complaint Ratio = C (1.05)
2014 US auto insurance premium = $982,294,227
2013 Auto Insurance Complaint Ratio = C+ (.82)
2013 US auto insurance premium = $806,257,185
2012 Auto Insurance Complaint Ratio = B (.52)
2012 US auto insurance premium = $525,772,528
2011 Auto Insurance Complaint Ratio = B (.56)
2011 US auto insurance premium = $334,231,874
2010 Auto Insurance Complaint Ratio = B (.59)
2010 US auto insurance premium = $214,043,575
2009 Auto Insurance Complaint Ratio = C- (1.17)
The Esurance Property & Casualty Insurance Company subsidiary is the largest Esurance auto insurance subsidiary, insuring private passenger vehicles in 16 of the same states as the Esurance Insurance Company subsidiary, and Arkansas, California, Iowa, Kansas, Minnesota, Nebraska, and Rhode Island.
Esurance Property & Casualty Insurance Company has maintained a lower than average number of auto insurance complaints in four of the last six years, with its number of auto insurance complaints in 2014 at 5% more than the industry average. the large drop in market share for Esurance Insurance Company since 2010, and the large increase in the market share of Esurance Property & Casualty Insurance Company, makes me believe the Esurance Insurance Company is being phased out, possibly in at least some of the states it shares in common with Esurance Property & Casualty, and its customers are being transferred, or rewritten with Esurance P&C upon their policy renewal. If this is true, Esurance Property & Casualty Insurance Company still grew by more than 50% from 2012 to 2013, and by more than 20% from 2013 to 2014, which is a strong indication of competitive pricing for its auto insurance.
B = Better than Average C = Average W = Worse than Average
2017 Auto Insurance Complaint Ratio = B (.35)
2017 US auto insurance premium = $64,886,846
2016 Auto Insurance Complaint Ratio = B (.16)
2016 US auto insurance premium = $69,361,774
2015 Auto Insurance Complaint Ratio = B (.15)
2015 US auto insurance premium = $74,985,909
2014 Auto Insurance Complaint Ratio = B (.26)
2014 US auto insurance premium = $82,782,873
2013 Auto Insurance Complaint Ratio = B (.12)
2013 US auto insurance premium = $88,852,762
2012 Auto Insurance Complaint Ratio = C+ (.79)
2012 US auto insurance premium = $91,409,515
2011 Auto Insurance Complaint Ratio = C+ (.86)
2011 US auto insurance premium = $88,905,961
2010 Auto Insurance Complaint Ratio = B (.22)
2010 US auto insurance premium = $77,076,752
2009 Auto Insurance Complaint Ratio = W (1.38)
The Esurance Insurance Company of NJ subsidiary is the Esurance auto insurance subsidiary selling auto insurance in New Jersey only.
Esurance Insurance Company of NJ has maintained a better than average auto insurance complaint ratio in 2010, 2013, & 2014, and a slightly better than average auto insurance complaint ratios in 2011 and 2012, with its number of auto insurance complaints in its worst year six years ago (2009) at 38% more than the industry average. The auto insurance market share for Esurance Insurance Company of NJ has decreased each year since 2012, which may be an indication Esurance Insurance Company of New Jersey no longer has competitive pricing for its auto insurance.
II. Esurance Homeowners Insurance Complaint Record
Esurance is now selling homeowners & renters insurance in some states. Condo insurance sold by Esurance is underwritten not by Esurance, but by either Homesite, Safeco, or Security First insurance companies.
The Esurance subsidiaries still have too few home insurance customers to make their home insurance complaint statistics meaningful yet to be a reliable signal of unacceptable claims or customer service. However, I’m showing you the Esurance home insurance complaint ratios & market share data from 2012 to 2014, to indicate whether the Esurance subsidiaries have competitive homeowners or renters insurance rates.
As of 8/22/2015:
Esurance sells homeowners insurance in Arizona, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Utah, and Wisconsin.
Esurance sells renters insurance in Arkansas, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Missouri, Nebraska, New Jersey, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Utah, Virginia, West Virginia, and Wisconsin.
B = Better than Average C = Average W = Worse than Average
2017 Home Insurance Complaint Ratio = W (2.82)
2017 US home insurance premium = $73,712,744
2016 Home Insurance Complaint Ratio = W (2.00)
2016 US home insurance premium = $52,436,752
2015 Home Insurance Complaint Ratio = W (1.43)
2015 US home insurance premium = $27,792,515
2014 Home Insurance Complaint Ratio = C- (1.13)
2014 US home insurance premium = $8,125,831
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $502,431
2012 Home Insurance Complaint Ratio = B (0) (No complaints)
2012 US home insurance premium = $24,109
Due to its still very small home insurance market share, the one homeowners insurance complaint for Esurance Insurance Company in 2014 resulted in a higher than average complaint ratio, and should not be used to judge the claims or customer service of this subsidiary negatively.
The home insurance market share for Esurance Insurance Company is showing strong growth from 2013 to 2014, but its home insurance market share is still very small compared to its auto insurance market share, to indicate it has very competitive home insurance rates.
B = Better than Average C = Average W = Worse than Average
2017 Home Insurance Complaint Ratio = B (0) (No complaints)
2017 US home insurance premium = $10,957,085
2016 Home Insurance Complaint Ratio = W (2.03) 2
2016 US home insurance premium = $10,297,399
2015 Home Insurance Complaint Ratio = W (2.29) 2
2015 US home insurance premium = $8,689,712
2014 Home Insurance Complaint Ratio = B (0) (No complaints)
2014 US home insurance premium = $5,935,480
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $1,920,131
2012 Home Insurance Complaint Ratio = B (0) (No complaints)
2012 US home insurance premium = $171,230
The home insurance market share for Esurance Property & Casualty Insurance Company is showing strong growth each year since 2012, but its home insurance market share is very small compared to its auto insurance market share, to indicate it has very competitive home insurance rates.
B = Better than Average C = Average W = Worse than Average
2017 Home Insurance Complaint Ratio = B (0) (No complaints)
2017 US home insurance premium = $1,692,069
2016 Home Insurance Complaint Ratio = B (0) (No complaints)
2016 US home insurance premium = $575,092
2015 Home Insurance Complaint Ratio = B (0) (No complaints)
2015 US home insurance premium = $485,311
2014 Home Insurance Complaint Ratio = B (0) (No complaints)
2014 US home insurance premium = $394,269
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $122,598
2012 Home Insurance Complaint Ratio = No home insurance policies in force
2012 US home insurance premium = $0
Esurance Insurance Company of NJ is available in the state of New Jersey only. Esurance Insurance Company of NJ started offering renters (home insurance from Esurance is still not available in NJ) in 2013. Based on its very few renters insurance policies in force for 2013 & 2014, Esurance Insurance Company of NJ may not have competitive renters insurance rates.
4. Esurance Auto Insurance Rates & Pricing Compared to Competitors
Esurance received the rating of three power circles (about average) for auto insurance pricing in the state of Florida, and the rating of four power circles (better than most) for auto insurance pricing in the state of California. The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates in the 2015 JD Power Auto Insurance Satisfaction study in Florida & California: Wawanesa, Ameriprise (available through Costco), Auto Club of SC, USAA, The Hartford, GEICO, Metlife, and Progressive.
In the U.S. as a whole, Esurance received the rating of three power circles (about average) for the category of Pricing in the 2016 JD Power U.S. Auto Insurance Purchase Experience Study. The following companies rated above average (4 power circles or 5 power circles) for lower auto insurance rates nationally in the 2016 JD Power Auto Insurance Purchase Experience Study: USAA, Erie, Liberty Mutual, The Hartford, American Family, Automobile Club Group, Travelers, Ameriprise, CSAA Insurance Group, and Mercury.
However, the companies with the best rates for some people participating in a survey may not have low rates for you. To get lower auto or home insurance rates, the only way to know if any insurance company has high or low rates for you is to conduct your own pricing survey, by obtaining price quotes & reviewing your coverage with all the leading insurance companies in your state, to find the best company for you.