Utah Home Insurance Reviews: Complaint Ratings for 21 Top Companies

Does your home insurance company have many complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? How do you know if your home insurance company is good or bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for the twenty-one largest (by market share in Utah, based on premium) property (home/renters/condo/mobile home) insurance companies & rank them, from best to worst, based on the average of each company’s Utah homeowners insurance complaint record for the last three years — 2008, 2009, & 2010. Utah complaint data for 2011 is not available yet.

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The Utah Insurance Department website is the source of my information about market share & complaint information. The Utah complaint ratio is determined by the number of complaints each year per 100,000 dollars of direct written home-owners insurance premium by the company for the same year. The ratio is used so you can compare the complaint records among home insurance companies fairly.

For example, Bear River Mutual Insurance Company in 2010 had .004 homeowners insurance complaints per $100,000 of home insurance premium it collected in 2010. Farmers Insurance Exchange had .011 homeowners insurance complaints in 2010 per $100,000 of home insurance premium it collected in 2010. Farmers Insurance Exchange had almost three times as many complaints per $100,000 of home insurance premium than Bear River Mutual Insurance Company in 2010. But both of these companies have a better 2010 home insurance complaint ratio than American Family Mutual Insurance Company, which at .017, had 50% more complaints than Farmers Insurance Exchange, and more than four times the number of 2010 home insurance complaints for Bear River Mutual.

The complaint ratio is more important than the total number of complaints, because a property insurance company with a lot more customers is likely to have a larger number of complaints than a smaller insurance company, because it handles many more customer transactions.

For example, a big insurance company may handle 4,000 theft claims, and have eight valid complaints in regards to how these claims were handled. A smaller insurance company may have 1,000 theft claims, and only four valid complaints.

Even though the larger insurance company had two times the number of complaints than the smaller company, the larger insurance company has 1 complaint per 500 claims, and the smaller company has 1 complaint per 250 claims. The larger insurance company really has the better complaint record.

The Utah homeowners insurance complaint ratio uses the number of Utah home insurance complaints per $100,000 of premium, so you can compare an insurance company’s complaint records with other companies fairly, regardless of the size of the companies.

Unlike the national complaint ratios on my website, each insurance company’s Utah home insurance complaint ratio is not compared to an average number of complaints for the home insurance market. The Utah complaint ratio is useful only when comparing insurance companies.

For example, at .004, Bear River Mutual has a lot more complaints than State Farm Fire & Casualty Company, at .000, in 2010. But those both may be good complaint ratios, when compared to Owners Insurance Company’s .016 home insurance complaint ratio for 2010, and we don’t know how any of these companies compare to the industry average.

You want to consider other factors, beyond a single year’s complaint ratio, when deciding on an insurance company. I combine and take the average for the home insurance complaint ratios for each company for 2008, 2009, & 2010, if the company was among the top twenty biggest home insurers for all three years.

The 20 top companies insuring homes in Utah covers 83.20% of the Utah home insurance market in 2010. There are 104 companies insuring homes in Utah as of 2010. Some of them are name brand national insurance companies with great reputations, like Amica, but their market share in Utah is not large enough to make the list of top 20 companies. Some of these smaller companies may have great rates & coverage options, and be the best choice for you.

For additional information to help you choose an insurance company, Go to my website to see national auto & home insurance complaint ratios, AM Best ratings, & JD Power customer satisfaction & Claims satisfaction ratings for the companies on this list, as well as other leading companies.

Insurance companies frequently have several subsidiary home insurance companies, and the name of the subsidiary may be different than the parent insurance group. For example, Farmers Insurance Exchange, and Fire Insurance Exchange are owned by Farmers Insurance Group and sold by Farmers agents. Make sure you know the name of the insurance subsidiary company quoting or insuring you, to check the proper complaint ratio.

All these companies insure homes in Utah, but some companies may not be selling new policies. You may not qualify for every company. Don’t worry, there are plenty of companies with good complaint records.

Here’s my list:

21 Top Utah Home Insurance Companies Ranked from Best to Worst, by the Average of their 2008, 2009, & 2010 UT Home Insurance Complaint Ratios

1. Allstate Indemnity Company = .0000 (No home insurance complaints in 2008, 2009, or 2010)

2. Farm Bureau = .0000 (No home insurance complaints in 2008, 2009, or 2010)

3. Amco Insurance Company (Allied) = .0000 (No home insurance complaints in 2008, 2009, or 2010)

4. Metropolitan Property & Casualty Insurance Company (Metlife) = .0000 (No home insurance complaints in 2008, 2009, or 2010)

5. United Services Automobile Association (USAA) = .0000 (No home insurance complaints in 2008, 2009, or 2010) (USAA is available to the military, their family members, and honorably discharged veterans only)

6. Pacific Indemnity Company (Chubb) = .0000 (No home insurance complaints in 2008, 2009, or 2010)

7. American National Property & Casualty Company (ANPAC) = .0000 (No home insurance complaints in 2008, 2009, or 2010)

8. USAA Casualty Insurance Company (USAA) = .0000 (No home insurance complaints in 2008, 2009, or 2010) (USAA is available to the military, their family members, and honorably discharged veterans only)

9. Travelers Home & Marine Insurance Company = .0000 (In top 20 companies starting in 2010 — No home insurance complaints in 2010. Travelers home insurance complaint record for 2009 & 2008 is unknown)

10. State Farm Fire & Casualty Company = .0003

11. Allstate Insurance Company = .0013

12. Fire Insurance Exchange (Farmers Insurance Group) = .0026

13. Bear River Mutual Insurance Company = .0043

14. Allstate Property & Casualty Insurance Company = .0043

15. Liberty Mutual Fire Insurance Company = .0043

16. Allied Property & Casualty Insurance Company = .0046

17. American Family Mutual Insurance Company = .0056

18. Farmers Insurance Exchange (Farmers Insurance Group) = .0063

19. Western United Insurance Company (AAA / Auto Club) = .0150

20. CSE Safeguard Insurance Company = .0153 (This average is for 2008 & 2009 only. CSE was replaced with Travelers in the top 20 companies for 2010. CSE’s 2010 complaint record is unknown)

21. Owners Insurance Company (Auto-Owners) = .0206

Now you know how the largest home insurance companies in Utah are rated for complaints, go and shop your car & home insurance. You can get better rates AND better service!

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