Does your auto insurance company have a high number of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Is your car insurance company good or bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for the 25 biggest (by Florida market share) auto insurance companies, and rate them based on their 2010 Florida auto insurance complaint index. I also list another 12 companies with a high number of complaints, when compared to their market share. Find the best & avoid the worst auto insurance companies!

I’m always blogging to help you locate the best policies and prices for auto, home, & life insurance, so bookmark or place my website in your favorites! I wrote a new review with more recent FL auto insurance complaint data (2009 – 2013) which you can see at this link here for the 25 best & worst companies selling car insurance in Florida.

The Florida Office of Insurance Regulation website is the source of my information about market share & complaint data. I provide the Florida complaint index for each auto insurance company, but I devised a letter grade system to make it easy to tell an auto insurance company with a great or good complaint record, from an auto insurance company with a poor or average complaint record.

Here is my grading system. I also list the Florida complaint index number. The lower the number the better the complaint record is for the company. A complaint index of 1.00 is average. Greater than 1.00 is worse than average, and less than 1.00 is better than average.

A+ = Insurance companies with complaints 25% or less than the average insurance company.

A = Insurance companies with complaints 50% or less than the average insurance company.

B = Insurance companies with complaints 90% or less than the average insurance company.

C = Insurance companies with complaints from 90% to 110% of the average insurance company.

D = Insurance companies with complaints from 110% to 200% of the average insurance company.

F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!

Consider these grades, along with price and other factors (as listed on my website), when choosing a car insurance company.

Insurance companies frequently have several subsidiary auto insurance companies. For example, Government Employees Insurance Company is a part of GEICO. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.

25 Auto Insurance Companies Rated & Ranked, from Best to Worst, by their 2010 Florida Auto Insurance Complaint Record

1. Travelers Home & Marine Insurance Company = A+ (.0665)

2. State Farm Fire & Casualty Company = A+ (.1174)

3. Depositors Insurance Company (An Allied company) = A (.3001)

4. United Services Automobile Association = A (.3019)

5. Government Employees Insurance Company (A GEICO company) = A (.3302)

6. Progressive America Insurance Company = A (.3346)

7. Allstate Property & Casualty Insurance Company= A (.3636)

8. Allied Property & Casualty Insurance Company = A (.3636)

9. Allstate Fire & Casualty Insurance Company = A- (.3753)

10. Progressive Select Insurance Company = A (.3761)

11. State Farm Mutual Automobile Insurance Company = A (.4251)

12. Safeco Insurance Company of Illinois = A (.4317)

13. Allstate Indemnity Company = A (.4609)

14. Geico General Insurance Company = A- (.4832)

15. USAA Casualty Insurance Company = A- (.4840)

16. Mercury Insurance Company of Florida = B+ (.5178)

17. Allstate Insurance Company = B (.6398)

18. GEICO Indemnity Company = B (.6953)

19. Liberty Mutual Insurance Company = B (.7661)

20. Metropolitan Casualty Insurance Company = B (.8125)

21. Infinity Auto Insurance Company = D+ (1.1826)

22. Security National Insurance Company = D (1.2429)

23. Esurance Insurance Company = D (1.3659)

24. United Automobile Insurance Company(NOT a part of USAA) = F (3.1565)

25. Direct General Insurance Company = F (8.4666)

Here are 12 additional companies, not on the list above, with a high number of complaints compared to their market share. I do not list any companies with less than 7 auto insurance complaints in 2010, since some smaller auto insurance companies have a high complaint index with only 1 or 2 complaints. If you are insured with any of the insurance companies listed below, you should seriously consider switching to another auto insurance company.

12 Auto Insurance Companies with a High Number of Florida 2010 Auto Insurance Complaints

1. Progressive Express Insurance Company = D-(1.8415)

2. Kingsway Amigo Insurance Company = F (2.3863)

3. MGA Insurance Company, Inc. = F (3.0509)

4.Explorer Insurance Company = F (5.0106)

5. First Acceptance Insurance Company, Inc. = F (5.4508)

6. GEICO Casualty Company = F (5.5646)

7. Equity Insurance Company = F (5.7923)

8. AssuranceAmerica Insurance Company= F (6.6850)

9. Seminole Casualty Insurance Company = F (6.7910)

10. Ocean Harbor Casualty Insurance Company = F (9.1418)

11. Windhaven Insurance Company = F (10.2376)

12. Bristol West Insurance Company = F (36.7290)

Now you know how the largest auto insurance companies in Florida are rated for complaints, go and shop your car insurance. You can get better rates AND better service!

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