This is my first blog entry in my new series of rating each state’s best auto insurance companies and worst auto insurance companies, based on customer complaints filed against each company in the state.
Not every state’s insurance department provides complaint data, and Alabama happens to be one of them. A state’s department of insurance website is usually a good place to find out consumer information about insurance & insurance companies. Alabama’s site is not too helpful with specific information for Alabama consumers.
Here is the Consumer’s Guide to Auto Insurance from Alabama’s Department of Insurance Web site. The guide information is good for the basics, but it describes insurance coverage generically for all states, rather than what applies in Alabama. For example, it describes no-fault laws, but it does not tell you about Alabama’s no fault laws, or if Alabama is a no fault state.
Don’t worry — when you shop, have your agent or insurance company representative explain your options for auto insurance coverage in Alabama.
Since I cannot rank Alabama auto insurance companies by complaint ratio, I am listing the top 10 largest auto insurance companies in Alabama by market share, and ranking them by their JD Power rating: Among the best; Better than most; About average; The rest.
If you want to decrease the chance of having a problem with your insurance company, go with the highest rated auto insurance company — even if it costs more. The good news is the best auto insurance companies often have very good rates — you can go with a better insurance company and save money.
If you are like me, the best insurance company for you has the lowest price — I can put up with mediocre service if it means saving money.
Before you switch to a new insurance company, always get the quote in writing, so you can see the coverage, and you have documentation of the price you were quoted, in case there is a problem when the policy is issued. The quote they send you will have the full name of the insurance company on it. Or simply ask your agent or insurance company representative for the proper name of the insurance company.
Two of the “about average” companies sell directly — Progressive & Geico, so remember if you have a problem, you have to deal with a call center, and you do not have an agent to provide personal service. You will have to be your own agent. A good agent can make insuring with a mediocre insurance company a good experience for you.
Here is the list. Remember to shop with as many companies as possible, so you can find the best rates, service, & coverage for you.
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1. USAA — Unfortunately, USAA sells auto insurance only to active military members, their families, and honorably discharged veterans.
2. State Farm
3. Geico
4. Alfa Insurance
5. Progressive
6. Allstate
7. Farmers
8. Liberty Mutual
9. Travelers
10. Nationwide
What’s your experience with Alabama auto insurance companies? Comment on my facebook page. Follow me on Twitter for important insurance consumer news and new blog entries at CarInsWatch. See auto & home insurance company reviews rating each company’s pricing, claims handling and customer service for over 40 different companies; customer complaint analysis for the major insurance companies in each US State; term life insurance rate surveys and more, on my home page at smartshopyourcarinsurance.com.