Texas Auto Insurance Reviews: Complaint Ratings for 40 Major Companies

Does your car insurance company have a large amount of customer complaints? Will you have problems placing a claim, or have a valid claim delayed or denied? Is your company very good, or very bad? Most consumers fail to check the complaint records of their insurance companies. This blog post provides complaint information for the 40 largest (by Texas market share) auto insurance companies, covering over 92% of the Texas car insurance market, and rates them based on their 2010 complaint record (Accurate 2011 complaint records are not available yet). Learn which companies are best and worst.

I’m always blogging to help you get the best policies and prices for auto, home, & life insurance, so bookmark or place my website in your favorites!

The Texas Department of Insurance website is the source of my information about market share. I provide the national complaint index for each car insurance company from my Homeowners & Automobile Insurance Company Reviews, but many of the insurance companies are subsidiary insurance companies doing business mainly in Texas, so the national complaint rating may be considered a good proxy, for the number of valid complaints submitted against the company, by Texas consumers. You can find out more about the source of the national complaint information I use on my website.

I devised a letter grade system, using the national complaint ratios for the auto insurance companies listed, to make it easy to tell an insurance company with a great or good complaint record, from an insurance company with a poor or average complaint record.

Here is my grading system. I also list the national complaint ratio (the lower the number the better the complaint record).

A+ = Insurance companies with complaints 25% or less than the average insurance company.

A = Insurance companies with complaints 50% or less than the average insurance company.

B = Insurance companies with complaints 90% or less than the average insurance company.

C = Insurance companies with complaints from 90% to 110% of the average insurance company.

D = Insurance companies with complaints from 110% to 200% of the average insurance company.

F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!

Consider these grades, along with price and other factors (as listed on my website), when choosing an home insurance company.

Insurance companies frequently have several subsidiary auto insurance companies. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.

40 largest Car Insurance Companies Rated by their 2010 National Complaint Records (listed in order, from biggest to smallest, by Texas market share)

1. State Farm Mutual Automobile Insurance Company = A (.34)

2. Farmers Texas County Mutual Insurance Company = A+ (.25)

3. Progressive County Mutual Insurance Company = A+(.20)

4. Government Employees Insurance Company = A (.43)

5. Allstate Fire & Casualty Insurance Company = A (.39)

6. Old American County Mutual Fire Insurance Company = F (2.26)

7. Allstate Indemnity Company = B (.57)

8. United Services Automobile Association = B (.71)(USAA sells only to the military, their immediate family members, and honorably discharged veterans).

9. Home State County Mutual Insurance Company = B (.65)

10. Consumers County Mutual Insurance Company = A+ (.08)

11. USAA Casualty Insurance Company = C (.96)(USAA sells only to the military, their immediate family members, and honorably discharged veterans).

12. Allstate County Mutual Insurance Company = A+ (.18)

13. Colonial County Mutual Insurance Company = A- (.49)

14. Texas Farm Bureau Casualty Insurance Company = A+ (No complaints for 2010)

15. State Farm County Mutual Insurance Company of Texas= A+ (.25)

16. Southern County Mutual Insurance Company = B (.70)

17. Loya Insurance Company = A+ (.23)

18. Liberty County Mutual Insurance Company = A (.26)

19. Geico Indemnity Company = B (.62)

20. Nationwide Mutual Insurance Company = B+ (.54)

21. AAA Texas County Mutual Insurance Company = A- (.46)

22. Texas Farm Bureau Mutual Insurance Company = A+ (.12)

23. Foremost County Mutual Insurance Company = A+ (.06)

24. Garrison Property & Casualty Insurance Company= B (.60)(Part of USAA Insurance Group: USAA sells only to the military, their immediate family members, and honorably discharged veterans).

25. Mid-Century Insurance Company of Texas = A+ (.15)

26. Allstate Property & Casualty Insurance Company = A- (.50)

27. USAA General Indemnity Company = B (.44) (USAA sells only to the military, their immediate family members, and honorably discharged veterans).

28. Germania Select Insurance Company = A+ (No complaints in 2010)

29. Amica Mutual Insurance Company = A (.43)

30. ACCC Insurance Company= D+ (1.14)

31. Metropolitan Lloyds Insurance Company of Texas = A+ (.10)

32. Unitrin County Mutual Insurance Company = A (.42)

33. Bristol West Specialty Insurance Company (Security National Insurance Company) = B (.63)

34. 21st Century Centennial Insurance Company = B (.83)

35. Infinity County Mutual Insurance Company = C (.94)

36. Farm Bureau County Mutual Insurance Company of Texas = A+ (.14)

37. Mercury County Mutual Insurance Company = A (.27)

38. Geico General Insurance Company = B+ (.51)

39. Allstate Insurance Company= C (.96)

40. Trinity Universal Insurance Company= A-(.50) (Part of Unitrin Insurance Group)

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