How is the customer service and claims handling at Liberty Mutual Insurance Group? How good is Liberty Mutual‘s auto insurance & homeowners insurance? This blog entry helps you answer these important questions and decide if Liberty Mutual Insurance Company is best for you!
Update 5/04/2013: I have posted the latest Liberty Mutual complaint statistics for 2011, 2010, & 2009 (2012 will be available Aug 2013) which you can see here.
Auto insurance & home insurance customers do not have a lot of objective information available to them to evaluate how well their insurance company will provide customer service & handle claims.
Unfortunately, paying more for auto & home insurance does not mean better service or a fair claims settlement, so the price you pay is not an indication of whether you will have a problem with your insurance and feel ripped off.
There are plenty of individual stories on the Internet of problems with claims or service for every insurance company. But reading a lot of complaints on the Internet does not inform you if the majority of customers are happy with the insurance company, since they don’t write about it on the Internet.
Even a website full of complaint stories are anecdotal and not statistically significant. You need to look at large numbers to really spot a trend in poor service.
However, number scores may not be simple and easy for people to interpret, even though I explain them on my website.
So, I am doing a series of blog posts giving letter grades based on the complaint ratios, to make it as easy as possible to find the best auto & home insurance companies and avoid the worst insurance companies.
Here are my letter grades:
Note: After a few years of reviewing complaint statistics, I’ve changed my rating system to a better than average, average, and worse than average rating scale, which I think is more useful & fair in assessing an insurance company’s complaint record. A small difference in the number of complaints can make an “A” company go to a “C” company from year to year, so I think my old rating system is not helpful for understanding a positive or negative trend in complaints for a company. Please click here to see my new 2011, 2010, 2009 (2012 coming in Aug 2013) Liberty Mutual complaint ratings.
A+ = Insurance companies with complaints 25% or less than the average insurance company.
A = Insurance companies with complaints 50% or less than the average insurance company.
B = Insurance companies with complaints 90% or less than the average insurance company.
C = Insurance companies with complaints from 90% to 110% of the average insurance company.
D = Insurance companies with complaints from 110% to 200% of the average insurance company.
F = Insurance companies with complaints over 200% of the average insurance company. Over twice as much as average!
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Liberty Mutual Insurance Group has several subsidiary homeowners insurance and auto insurance companies. Make sure you know the correct name of the Liberty Mutual Insurance subsidiary company quoting or insuring you, to check the proper complaint grade.
Liberty Mutual Insurance Company’s 2010 Complaint Ratings for Auto Insurance
Update 5/04/2013: I have posted the latest Liberty Mutual complaint ratings for 2011, 2010, & 2009 (2012 will be available Aug 2013) which you can see here.
Liberty County Mutual Insurance Company = A
Liberty Insurance Corp = B+
Liberty Mutual Fire Insurance Company = B
Liberty Mutual Insurance Company = D
Liberty Mutual Mid-Atlantic Insurance Company = A
LM Personal Insurance Company = A+
Liberty Northwest Insurance Corp. = C
LM General Insurance Company = A+
LM Insurance Corp. = A+
LM Property & Casualty Insurance Company = F
North Pacific Insurance Company = D
Oregon Automobile Insurance Company = A+
Liberty Mutual Insurance Company’s Complaint Ratings for Homeowners Insurance
Liberty Insurance Corp = B+
Liberty Lloyd’s of Texas Insurance Company = A+
Liberty Mutual Fire Insurance Company = A-
Liberty Mutual Insurance Company = F
Liberty Mutual Mid-Atlantic Insurance Company = F —
Liberty Northwest Insurance Corp. = F
LM General Insurance Company = A+
LM Insurance Corp. = A
LM Property & Casualty Insurance Company = A+
North Pacific Insurance Company = A+
Oregon Automobile Insurance Company = A+
Now you know the complaint ratings for Liberty Mutual insurance subsidiary companies. The next step is to get price quotes. By shopping your auto insurance or homeowners insurance with ALL the leading insurance companies, you can get a great price AND great customer service & claims handling. Use my website to find all the leading insurance companies, evaluate their customer service, and find the best price for you.
Do you have any experience with Liberty Mutual Insurance Company? Tell me about it. Comment on my facebook page. Email me at help@smartshopyourcarinsurance.com if you have questions and would like my help. Follow me on Twitter for important insurance consumer news and new blog entries at CarInsWatch.