Here is my analysis and closer look at the results of the 2011 JD Power studies ranking Nationwide Insurance, to help you judge if Nationwide Insurance is best for you.

JD Power 2011 National Auto Insurance Study Results for Nationwide Insurance

JD Power downgraded Nationwide from 3 power circles (about average) to 2 power circles (the rest) for its 2011 National Auto Insurance Customer Satisfaction Survey.

Although the Overall Satisfaction was below average, the individual categories making up the overall satisfaction, such as Policy Offerings, Billing & Payment, & Contacting The Insurer, remained at 3 power circles (about average), with Pricing being the only individual category at 2 power circles (the rest).

Nationwide insurance scored 767 on the 1,000 point scale. The Industry average score for this study was 790 on the 1,000 point scale.

By comparison, California State Auto Association scored 769 on the 1,000 point scale, only 2 points more than Nationwide, and received a 3 power circle rating (about average). Nationwide insurance had the highest point score for all the insurance companies rated at 2 power circles.

My conclusion: If Nationwide insurance has a low auto insurance rate for you, the 2 power circle rating for the Pricing category should not be a concern for you, and Nationwide Insurance should be considered more of an average performer.

JD Power’s 2011 Auto Claims Satisfaction Study rates Nationwide customers Overall Satisfaction as 3 power circles (about average) and Nationwide achieves 3 power circles for all individual categories, such as First Notice of Loss, Service Interaction, Appraisal, Repair Process, Rental Experience, & Settlement. Nationwide maintained the same 3 power circle rating for all categories as it did for the 2010 study.

Nationwide Insurance scored 764 on the 1,000 point scale. The industry average score for this study is 769 on the 1,000 point scale.

My conclusion: The results from this study for Nationwide insurance supports my assessment of the previous auto insurance study. If Nationwide has a good price for you, you can expect average claims service.

JD Power 2011 US Auto Insurance Shopping Study Results for Nationwide Insurance

JD Power had a fairly new survey (in its 5th year) measuring the auto insurance purchasing experience.

Nationwide’s Overall Satisfaction was rated 3 power circles (about average), with 3 power circles for Policy Offerings, Call center Representative, & Local Agent categories. Once again, for Pricing, Nationwide received 2 power circles (the rest). One bright spot is the individual category of Company Website, which received 5 power circles (among the best).
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Nationwide scored 832 on the 1,000 point scale. The industry average score is 839 on the 1,000 point scale.

My conclusion: Unless you want to insure with an auto insurance company with an outstanding customer service reputation, regardless of price, get an auto insurance quote from Nationwide insurance online (their website is rated 5 power circles (among the best), to see if they have a good price for you.

JD Power 2011 National Homeowners Insurance Study Results for Nationwide Insurance

JD Power’s 2011 National Homeowners Insurance Study rates Nationwide at 3 power circles (about average) in Overall Satisfaction & all the individual categories. Nationwide maintained the same 3 power circle ratings in all categories as the 2010 study.

Nationwide Insurance scored 764 on the 1,000 point scale. The industry average score for this study is 769 on the 1,000 point scale.

My overall assessment: Nationwide Insurance claims & customer service is average, like many insurance companies.

Many claims are handled well, creating loyal customers, but Nationwide is also capable of poor customer service, and sometimes the claims experience can be a nightmare.

A capable agent can greatly improve your customer service experience, even with a mediocre insurance company, so if you decide to buy Nationwide insurance, choose a local agent wisely.

The main problem for Nationwide with the JD Power ratings was in the auto insurance Pricing category. Surveys about auto insurance pricing are meaningless to you. If you get a price quote from Nationwide, and it is the lowest price compared to other companies, it does not matter if other people are unhappy with the rates. There are many factors affecting price. Nationwide may be the most expensive insurance company if you live in Salem, Oregon or Lincoln, Nebraska, but it may have the best rates for you if you reside in Lake Oswego, Oregon. If you are like me, the best insurance company has the lowest price for you.

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What do you think about Nationwide insurance? Use Twitter or Facebook to ask me questions. I have 20 years experience in the auto & home insurance business, but no longer sell insurance, and I would love to help you find the best rates & insurance coverage for you. I look forward to your feedback.