Does your auto insurance company have a lot of complaints? Will you have difficulty placing a claim, or have a valid claim delayed or denied? Is your company good or bad? Most consumers fail to check the complaint records of their insurance companies. Here I provide complaint information for the 25 largest (by number of policies/cars insured in California) auto insurance companies, and rate them based on their complaint record. See the best & worst companies.

The California Department of Insurance website is the source of my information about market share & complaint information. I provide the California complaint index for each car insurance company, but I devised a letter grade system to make it easy to tell an insurance company with a great or good complaint record, from an insurance company with a poor or average complaint record.

Here is my grading system. I also list the California complaint index number (the lower the number the better the complaint record. A complaint index of “1.00” is average).

A+ = Insurance companies with complaints 25% or less than the average insurance company.

A = Insurance companies with complaints 50% or less than the average insurance company.

B = Insurance companies with complaints 90% or less than the average insurance company.

C = Insurance companies with complaints from 90% to 110% of the average insurance company.

D = Insurance companies with complaints from 110% to 200% of the average insurance company.

F = Insurance companies with complaints over 200% of the average insurance company. More than twice as much as average!

Consider these grades, along with price and other factors (as listed on my website), when choosing an auto insurance company.

Insurance companies frequently have several subsidiary auto insurance companies. Make sure you know the correct name of the insurance subsidiary quoting or insuring you, to check the proper complaint grade.

25 Auto Insurance Companies Rated by their 2010 California Complaint Records (in alphabetical order)

Access Insurance Company = D (1.49)

Allstate Indemnity Company = D (1.24)

Allstate Insurance Company = D (1.31)

Amco Insurance Company = C (1.01)

California State Auto Association = B+ (.52)

Coast National Insurance Company = D (1.55)

Farmers Insurance Exchange = B- (.86)

Geico General Insurance Company = A (.41)

Geico Indemnity Company = B (.76)

Government Employees Insurance Company (GEICO) = A- (.48)

Infinity Insurance Company = B (.76)

Inter-insurance Exchange of Auto Club  = A (.32)

Liberty Mutual Fire Insurance Company = A (.36)

Mercury Insurance Company = A (.35)

Mercury Casualty Company = A (.33)

Mid-Century Insurance Company  (Farmer Insurance Group) = D+ (1.15)

Progressive Choice Insurance Company = C (.99)

Progressive West Insurance Company = B (.71)

Safeco Insurance Company of America = D+ (1.18)

State Farm Mutual Automobile Insurance Company = A (.32)

21st Century Insurance Company = D (1.39)

United Services Automobile Association (USAA) = D (1.22) (USAA sells only to the military, their immediate family members, and honorably discharged veterans)

USAA Casualty Insurance Company = C (.96) (USAA sells only to the military, their immediate family members, and honorably discharged veterans)

Viking Insurance Company of Wisconsin = F (2.09)

Wawanesa General Insurance Company = A+ (.23)

Now you know how the largest auto insurance companies are rated for complaints, go and shop your car insurance. You can get better rates AND better service!

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