2011 JD Power Auto Insurance Shopping Review

JD Power released a new study today rating the auto insurance shopping experience for many leading insurers. This study is NOT their annual customer satisfaction survey — this study is a survey of insurance shoppers and their experience shopping for auto insurance quotes — so this survey is not useful in determining the overall customer satisfaction with an insurance company, or customer satisfaction with how they settle claims.

01/08/2014 Update: The 2013 JD Power ratings for the category of Pricing, from the 2013 JD Power Auto Insurance Shopping Study, are included for each company in the revised auto & home insurance company reviews on my home page at smartshopyourcarinsurance.com.

The good news, per the 2011 JD Power study, is more people are shopping their auto insurance every year. 33% of people surveyed shopped, up from 30% in 2010, and 27% in 2009.

But the bad news is 67% of people just pay their auto insurance renewal bill. You don’t have to switch to a new insurance company, but how do you know if you are paying WAY TOO MUCH for your auto insurance, unless you shop? Shopping for car insurance is easier than ever using the Internet.

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