Northwestern Mutual Review: JD Power Life Insurance Customer Satisfaction Ratings

This review will analyze the JD Power ratings & numerical scores for Northwestern Mutual in the annual JD Power life insurance customer satisfaction studies for 2014 & 2015, to see if its JD Power ratings truly reflect the quality of the claims & customer service for the company and how Northwestern Mutual compares to major competitors, like State Farm, Prudential, and Metlife.

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Northwestern Mutual JD Power Life Insurance Customer Satisfaction Ratings

2015: Northwestern Mutual scored 50 points (on a 1,000 point scale) or 5% above the 2015 JD Power Life Insurance Customer Satisfaction study average, at 820 out of 1,000 points (82%).

Here is how Northwestern Mutual rated in the four factors used to determine its overall life insurance customer satisfaction score in 2015:

Policy Offerings: Five Power Circles (among the best)

Price: Five Power Circles (among the best)

Billing & Payment: Four Power Circles (better than most)

Interaction: Five Power Circles (among the best)

Overall Life Insurance Satisfaction: Five Power Circles (among the best)

State Farm scored about the same (3 points higher) as Northwestern Mutual in the 2015 JD Power Life Insurance Customer Satisfaction study.

These companies scored 7.5% higher than Northwestern Mutual in the 2015 JD Power Life Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): USAA.

These companies scored 1.9% or more lower than Northwestern Mutual in the 2015 JD Power Life Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): Allstate, Nationwide, Mutual of Omaha, New York Life, Guardian Life Group, MetLife, Principal Financial, Protective Life Group, Prudential, Massachusetts Mutual (MassMutual), Voya Financial (ING), AIG (American General), AXA Financial Group, Transamerica (AEGON), Genworth Financial Group, Lincoln Financial Group, John Hancock, and Primerica.

2014: Northwestern Mutual scored 52 points (on a 1,000 point scale) or 5.2% above the 2014 JD Power Life Insurance Customer Satisfaction study average, at 815 out of 1,000 points.

USAA scored 8.3% above and State Farm scored .8% above Northwestern Mutual in the 2014 JD Power Life Insurance Customer Satisfaction study.

These companies scored 2.3% or more lower than Northwestern Mutual in the 2014 JD Power Life Insurance Customer Satisfaction study (from highest scoring company to lowest scoring company): Pacific Life Group, Allstate, Nationwide, Mutual of Omaha, New York Life, Massachusetts Mutual (MassMutual), Guardian Life Group, Principal Financial, John Hancock, Prudential, ING, Genworth Financial Group, Transamerica (AEGON), AIG (American General), MetLife, Protective Life Group, AXA Financial Group, Lincoln Financial Group, and Primerica.

Northwestern Mutual Life Insurance Customer Satisfaction Summary: Northwestern Mutual scored 5.2% and 5% above the average in the 2014 & 2015 JD Power Life Insurance Customer Satisfaction studies respectively, showing above average level of satisfaction in 2014 & 2015, and an improved 2105 score of 5 points (.5%) higher than its 2014 score.

As with auto & home insurance, you’ll see some life insurance companies charge more than double the price of other companies for the similar coverage. No single life insurance company has the best rates or policy for everyone.

What do you think about this review of the performance of Northwestern Mutual in recent JD Power life insurance customer satisfaction studies? Comment on my facebook page. Contact me at help@smartshopyourcarinsurance.com if you have questions and would like my help. Follow me on Twitter for important insurance consumer news & new blog entries at CarInsWatch.