This Main Street America review will evaluate, for the most recent three year period where reliable statistics are available (2012, 2013, & 2014), the home & auto insurance complaint record for the subsidiaries of Main Street America Insurance, to determine whether each subsidiary, such as Main Street America Assurance Company or Austin Mutual Insurance Company or NGM Insurance Company, has a better-than-average, average, or worse-than-average customer complaint record. This review will also look at the AM Best, Better Business Bureau & JD Power ratings for Main Street America, as well as the price competitiveness for Main Street America home & car insurance.
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The detailed information in this review compares Main Street America auto & home insurance to the industry average and competing companies for customer service, claims processing performance, customer complaints, financial strength, and insurance rates, but if If you don’t want to read all the details, you can skip to the end of this review and read the summary, and go to this review on my website here, to see at a glance if Main Street America consistently performs better than average, average, or worse than average for customer service, claims, and pricing, compared to over 40 other U.S. auto & home insurance companies.
I update my reviews throughout the year as new data becomes available, so be sure to bookmark or place my website in your favorites, so you can keep up on how Main Street America and other major insurance companies perform in the future. If the information in this review helps you, please like this review on Facebook and share the link to it on the Web and through social media.
Main Street America Auto & Home Insurance Complaints & Ratings Review
The Main Street America Insurance Group, now headquartered in Jacksonville, Fla., is a group of insurance companies organized under Main Street America Mutual Holdings, Inc. in 2005, but its primary subsidiary, National Grange Mutual Insurance Company (NGM Insurance Company) began in 1923, to provide affordable insurance coverage to Grange Fraternity members in New Hampshire. The Main Street America Insurance Group companies sell auto & home insurance through a network of more than 3,000 independent insurance agencies located in communities throughout the USA.
Source: Main Street America Insurance website
Main Street America’s New Lower-price Auto Insurance Program
On 8/12/2015, Main Street America announced its new auto insurance product, Main Street Protection Auto, is available in Virginia, and will soon expand to other states, including South Carolina, later in 2015 and 2016.
Main Street Protection Auto is described as a total overhaul of Main Street America’s current private passenger auto program, designed to offer lower rates for good drivers & preferred risk customers, with coverage options like accident forgiveness, diminishing collision deductibles, loan/lease and extra medical coverage, similar to options available from some of the largest US auto insurance companies. As many as twenty discounts will be available, including a new business discount, accident and violation free discount, loyalty discount, new vehicle discount, discounts for paying in full or signing up for electronic funds transfer (EFT), and discounts for insureds that package their homeowners’ policies with a Main Street America carrier or have multiple vehicles on the policy.
You may not have heard of Main Street America, because the company depends on its partnership with independent insurance agencies to market its insurance, rather than advertise direct to the consumer through print, television, radio, Internet, or social media, but if you have a clean driving record and live in a state where its new auto insurance program is available, you may want to seek out a local independent insurance agency near you representing Main Street America.
Source: The 8/12/2015 Insurance Journal article, Main Street America Introduces New Private Passenger Auto Program in Va.
This Main Street America Insurance review is divided into five sections, consisting of: 1. The AM Best Financial Strength ratings for the Main Street America companies, 2. Any recent JD Power ratings for Main Street America, 3. the Better Business Bureau ratings for the Main Street America companies, and 4. the auto & home insurance customer complaint records for the Main Street America companies, and 5. a review summary, analyzing the competitiveness of Main Street America insurance rates, based on trends for its auto & homeowners insurance market share.
1. AM Best Financial Strength Rating for the Main Street America Insurance Companies
The Main Street America companies (Austin Mutual Insurance Company, Grain Dealers Mutual Insurance Company, Great Lakes Casualty Insurance Company, MSA Insurance Company, Main Street America Assurance Company, Main Street America Protection Insurance Company, NGM Insurance Company, Old Dominion Insurance Company, and Spring Valley Mutual Insurance Company) had their AM Best Financial Strength Rating (FSR) of “A” (Excellent) affirmed on 06/11/2015, with a stable financial outlook (no ratings upgrade or downgrade is expected in the near future).
Austin Mutual Insurance Company has maintained the “A” rating since its FSR was upgraded from “B” on 1/09/2013, but the other subsidiaries have maintained the “A” rating since 2011 or longer. The AM Best rating of “A” is the third highest rating for AM Best.
The AM Best financial strength rating is not a measure of customer service or claims handling, but a measure of the ability to pay claims and stay in business. Although Main Street America has competitors with higher financial strength ratings, I don’t recommend using higher AM Best ratings as a selection criteria, unless you’re also sure of similar or better claims and customer service from the higher rated companies. However, I do recommend avoiding, if possible or practical, any auto or home insurance company or subsidiary with lower than an “A-” rating for financial strength from AM Best.
Source: Austin Mutual Insurance Company AM Best rating and NGM Insurance Company AM Best rating.
2. JD Power Customer Satisfaction & Claims Satisfaction Ratings for Main Street America Insurance
Main Street America has not been rated in any of the annual JD Power insurance studies in the last several years. Although Main Street America is a national auto & home insurer, it does not have enough market share nationally, or in any one state or US region, to be included in the JD Power ratings. Main Street America not being rated by JD Power is not a negative or a positive, it means there is one less objective source to evaluate the customer service provided by the Main Street America companies.
3. Better Business Bureau Ratings for Main Street America & its Major Auto & Home Insurance Subsidiaries
Although customer complaints are best directed toward a customer’s state department of insurance, the Better Business Bureau is a well-known and popular choice for consumers filing complaints against companies. If many customers are having difficulty resolving an issue with their insurance company and take the time to contact the Better Business Bureau about it, it’s a pretty good sign customers in general may be unhappy with the service provided by their insurance company. If a lot of complaints are made to the BBB about a company, in greater numbers than similar-sized insurance companies, it’s reflected in the BBB rating, and is one indicator the company may have more dissatisfied customers than some of its competitors. I don’t consider an A+ BBB rating to be a reliable indication of a good insurance company, but a lower than “A” rating should be considered as a sign of below average customer service.
As of the date of this review, Main Street America & its subsidiaries have five company profiles on the BBB website with BBB ratings or complaints filed:
Main Street America Insurance
Main Street America Group has the highest rating of “A+” from the Southeast Florida office of the Better Business Bureau, and it has been BBB accredited since 11/07/2001. Businesses are under no obligation to seek BBB accreditation, and businesses are not accredited simply because they have not sought BBB accreditation.
Main Street America Insurance had no BBB complaints in the last three years.
Source: BBB rating for Main Street America Insurance.
Main Street America Group
Main Street America Group has the rating of “C-” from the Northeast Florida & Southeast Atlantic office of the Better Business Bureau, and it is not BBB accredited for this BBB branch office.
Main Street America Group had 7 BBB complaints in the last three years, with 3 occurring in the last 12 months. Five complaints were for the category of a problem with service, one complaint was for delivery issues, and one complaint was for billing / collections issues. According to the BBB website, reasons for the low rating for Main Street America Group are for having seven complaints and the company’s failure to respond to one of those complaints. The BBB webpage has one negative customer review for Main Street America Group.
Source: BBB rating for Main Street America Group.
Main Street America Group
Main Street America Group has the highest rating of “A+” from the Concord, NH office of the Better Business Bureau, and it is not BBB accredited for this BBB branch office.
Main Street America Group had 7 BBB complaints in the last three years, with 1 occurring in the last 12 months. Four complaints were for the category of a problem with service and three complaints were for billing / collections issues. According to the BBB website, reasons for the top rating for Main Street America Group are for the Length of time the business has been operating, its complaint volume filed with BBB for business of this size, and the response & resolution to all seven complaints.
Source: BBB rating for Main Street America Group.
National Grange Mutual (NGM) Insurance Company
NGM Insurance Company has the second highest rating of “A” from the Central & Western Massachusetts & Northeastern Connecticut office of the Better Business Bureau, and it is not BBB accredited for this BBB branch office.
National Grange Mutual Insurance Company had 2 BBB complaints in the last three years, with 1 occurring in the last 12 months. One complaint was for the category of a problem with service and one complaint was for billing / collections issues. According to the BBB website, reasons for the top rating for Main Street America Group are for the Length of time the business has been operating and its response & resolution to all complaints. The BBB webpage has one negative customer review for NGM Insurance Company.
Source: BBB rating for National Grange Mutual (NGM) Insurance Company.
Austin Mutual Insurance Company
Austin Mutual Insurance Company has the highest rating of “A+” from the Minnesota & North Dakota office of the Better Business Bureau, and it is not BBB accredited for this BBB branch office.
Austin Mutual Insurance Company had 1 BBB complaint in the last three years, with none occurring in the last 12 months. The one complaint was for the category of a problem with service. According to the BBB website, reasons for the top rating for Austin Mutual Insurance Company are for the Length of time the business has been operating, its complaint volume filed with BBB for business of this size, and the response & resolution to the complaint. The BBB webpage has one negative customer review for Austin Mutual Insurance Company.
Source: BBB rating for Main Street America Group.
4. Auto & Home Insurance Complaint Record for the Main Street America Companies 2012-2014
You may really like your car or home insurance company, or you may have heard from relatives or friends about the insurance companies they think are best, but you never really know how good your insurance company will be, until you have a serious claim. A great way to evaluate an auto or home insurance company’s claims service is to look at its customer complaint record.
A measure of quality for an auto or homeowners insurance company is the number of upheld complaints filed against it with a state’s insurance regulatory authority, compared to the industry average and competing companies. Some of the most common reasons, for people to file auto & home insurance complaints with a state insurance department against insurance companies, are for delays in a claim payment, unsatisfactory payment of a claim, and denial of a claim.
This section of the review will show you if Main Street America auto & home insurance has a better-than-average, average, or below-average complaint record, based on its 2012, 2013 & 2014 customer complaint statistics. This portion of the review provides valuable information, to help you decide if Main Street America, or a competitor, like State Farm or Travelers, is a better insurance company for you. By choosing a company with a better-than-average complaint history, or at least avoiding companies with consistent, worse-than-average complaint records, you decrease the likelihood you will have a negative experience, when you need your auto or home insurance company.
The complaint statistics, called complaint ratios, used in this Main Street America Insurance review are the number of upheld complaints filed against each of the Main Street America companies with a state’s insurance regulatory authority, adjusted for each subsidiary’s market share, as determined by the National Association of Insurance Commissioners.
The complaint ratios for the Main Street America insurance companies listed below display the ratio of the company’s U.S. Market Share of closed complaints compared to the company’s U.S. Market Share of premiums for a specific policy type. Complaint ratios lower than “1” have less complaints than average, and complaint ratios over “1” have more complaints than average. The lower the complaint ratio, the less complaints against the company. Ideally, you want to choose an auto or home insurance company with complaint ratios less than 1.00 each year, at least over the most recent three years.
So you don’t have to worry about comparing complaint ratio numbers, I devised a rating system to help you identify if Main Street America has a good or poor complaint record.
Here’s how I establish my auto & homeowners insurance complaint ratings:
B = Better than average. Insurance companies with complaint ratios less than 75% of the average insurance company.
C = Average. Insurance companies with complaint ratios from 75% to 125% of the average insurance company. I use a minus sign (-) to indicate auto insurance complaint ratios slightly worse than average (1.05 to 1.25) and a plus sign (+) for auto insurance complaint ratios slightly better than average (.95 to .75).
W = Worse than average. Insurance companies with complaint ratios more than 125% of the average insurance company.
I prefer companies with the longest recent history of “B” ratings each year (or at least in the most recent three years). Companies with “B” or “C+” ratings are okay, too, particularly if they have less market share, with less than $50,000,000 in premiums for that line of insurance (auto or home) each year. I prefer to avoid companies with a consistently higher than average number of complaints, or with inconsistent complaint records, unless there are mitigating factors, such as very small market share.
I. Main Street America Auto Insurance Complaint Statistics & Ratings
Main Street America has six subsidiary companies insuring private passenger vehicles in the states where these subsidiaries operate. The use of more than one auto or home insurance subsidiary company is usually to offer different pricing to specific risk profiles (for example, drivers with a clean driving record vs. drivers with tickets and accidents), operate in a certain US state or group of states, or offer different lines of insurance, such as commercial insurance for businesses or motorcycle insurance. It’s possible you may be eligible for multiple Main Street America subsidiaries in your state. Each subsidiary has its own rates, so the price for auto insurance with the same coverage will most likely differ among subsidiary companies.
Here is the auto insurance complaint data for each Main Street America subsidiary:
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = W (1.99) 12
2015 US auto insurance premium = $68,557,628
2014 Auto Insurance Complaint Ratio = B (.74)
2014 US auto insurance premium = $72,531,168
2013 Auto Insurance Complaint Ratio = B (.74)
2013 US auto insurance premium = $88,212,704
2012 Auto Insurance Complaint Ratio = C+ (.86)
2012 US auto insurance premium = $104,289,748
NGM Insurance Company is the flagship carrier of Main Street America Insurance Group, and it’s the subsidiary insuring the most private passenger and personal use vehicles. NGM Insurance Company is available, through independent insurance agencies, in many states across the USA.
NGM Insurance Company has a somewhat lower than average number of auto insurance complaints each year from 2012 to 2014, with its number of complaints in its worst year during this period at 86% of the average. The auto insurance market share for NGM Insurance Company has decreased each year, which may be a sign NGM Insurance Company does not have competitive auto insurance rates, but this trend may reverse in the future, with its new lower-priced auto insurance program.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (.18) 1
2015 US auto insurance premium = $64,813,126
2014 Auto Insurance Complaint Ratio = C (.98)
2014 US auto insurance premium = $65,659,078
2013 Auto Insurance Complaint Ratio = B (.46)
2013 US auto insurance premium = $70,732,332
2012 Auto Insurance Complaint Ratio = B (.48)
2012 US auto insurance premium = $74,815,244
Old Dominion Insurance Company insures almost as many private passenger and personal use vehicles as the largest Main St. America subsidiary, NGM Insurance Company. Old Dominion Insurance Company is the subsidiary using Main Street America’s Personal Auto MVP (Multivariate Program) rating model, in many of the states where the pricing model is offered. Old Dominion Insurance Company is available in many of the Eastern US states.
Old Dominion Insurance Company has an average to lower than average number of auto insurance complaints from 2012 to 2014, with its number of complaints in 2014, its worst year during this period, at 98% of the average. The auto insurance market share for Old Dominion Insurance Company has decreased each year, which may be a sign Old Dominion Insurance Company does not have competitive auto insurance rates, but this trend may reverse in the future, if this subsidiary takes part in the new lower-priced auto insurance program.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = B (0) (No complaints)
2015 US auto insurance premium = $23,736,312
2014 Auto Insurance Complaint Ratio = B (.41)
2014 US auto insurance premium = $26,221,706
2013 Auto Insurance Complaint Ratio = B (.37)
2013 US auto insurance premium = $29,709,544
2012 Auto Insurance Complaint Ratio = B (0) (No complaints)
2012 US auto insurance premium = $33,895,636
The auto insurance market share for Main Street America Assurance Company is about a third of the size of the two Main St. America subsidiaries insuring the most private passenger & personal use vehicles. Main Street America Assurance Company is available in most of the US states on the east coast.
Main Street America Assurance Company has a better than average auto insurance complaint record each year from 2012 to 2014, with its number of complaints in 2014, its worst year during this period, at 41% of the average. The auto insurance market share for Main Street America Assurance Company has decreased each year, which may be a sign Main Street America Assurance Company does not have competitive auto insurance rates, but this trend may reverse in the future, if this subsidiary takes part in the new lower-priced auto insurance program.
B = Better than Average C = Average W = Worse than Average
Main Street sold this subsidiary to Enstar in 2017 and it has not been selling new policies for several years now. As of 2019, this subsidiary no longer seems to exist.
2014 Auto Insurance Complaint Ratio = B (0) (No complaints)
2014 US auto insurance premium = $16,675,098
2013 Auto Insurance Complaint Ratio = B (0) (No complaints)
2013 US auto insurance premium = $16,293,307
2012 Auto Insurance Complaint Ratio = B (0) (No complaints)
2012 US auto insurance premium = $11,554,595
Great Lakes Casualty Insurance Company is available in the state of Michigan only, and has a small but still significant share of the Michigan auto insurance market.
Great Lakes Casualty Insurance Company had no auto insurance complaints from 2012 to 2014, and you can’t get a better complaint record than no complaints. Great Lakes Casualty Insurance Company has not seen significant auto insurance market share growth since 2012 to 2013, but it’s not losing auto insurance market share, so its auto insurance rates may be fairly competitive to some other Michigan auto insurers. Auto insurance market share for Great Lakes Casualty Insurance Company may grow again in the near future, if this subsidiary takes part in the new lower-priced auto insurance program.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = W (2.31) 3
2015 US auto insurance premium = $14,767,309
2014 Auto Insurance Complaint Ratio = W (3.99)
2014 US auto insurance premium = $13,475,823
2013 Auto Insurance Complaint Ratio = B (0) (No complaints)
2013 US auto insurance premium = $14,437,098
2012 Auto Insurance Complaint Ratio = C (1.05)
2012 US auto insurance premium = $17,068,711
Austin Mutual Insurance Company is available in the states of Arizona, Idaho, Illinois, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington and Wisconsin.
Austin Mutual Insurance Company has an inconsistent auto insurance complaint history from 2012 to 2014, with a much higher than average number of auto insurance complaints in 2014, no auto insurance complaints in 2013, and an about average number of auto insurance complaints in 2012. The auto insurance market share for Austin Mutual Insurance Company has decreased each year, which may be a sign Austin Mutual Insurance Company does not have competitive auto insurance rates, but this trend may reverse in the future, if this subsidiary takes part in the new lower-priced auto insurance program.
B = Better than Average C = Average W = Worse than Average
2015 Auto Insurance Complaint Ratio = W (6.51) 1
2015 US auto insurance premium = $1,749,027
2014 Auto Insurance Complaint Ratio = W (4.97)
2014 US auto insurance premium = $2,165,845
2013 Auto Insurance Complaint Ratio = B (0) (No complaints)
2013 US auto insurance premium = $2,677,435
2012 Auto Insurance Complaint Ratio = B (0) (No complaints)
2012 US auto insurance premium = $2,946,746
Grain Dealers Mutual Insurance Company is available in the states of Indiana, Mississippi, North Carolina, Oklahoma, Tennessee and Virginia, although it has very few auto insurance customers. The very small & slightly decreasing auto insurance market share for Grain Dealers Mutual Insurance Company may be a sign it does not have competitive auto insurance rates, but its price competitiveness may change in the future, if this subsidiary takes part in the new lower-priced auto insurance program.
Grain Dealers Mutual Insurance Company has an inconsistent auto insurance complaint history, based of its auto insurance complaint ratios from 2012 to 2014, but Grain Dealers Mutual Insurance Company has so very few auto insurance customers, it results in very high complaint ratios when it has only one or two complaints in a year. Grain Dealers Mutual Insurance Company had only one auto insurance complaint in 2014, so I would not use its 2014 auto insurance complaint ratio to make a reliable judgement against the quality of its auto insurance customer or claims service.
II. Main Street America Home Insurance Complaint Statistics & Ratings
Main Street America sells home insurance through the six subsidiary companies listed below.
Which Main Street America insurance subsidiaries are available to you may depend on the state in which you live, or which independent insurance agents you contact, and other factors. You may be eligible for multiple subsidiaries. Each subsidiary has its own rates, so the home insurance price for the same coverage will most likely vary among subsidiary companies.
Here is the homeowners (condo, renters) insurance complaint data for each Main Street America subsidiary:
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (.66) 5
2015 US home insurance premium = $75,511,062
2014 Home Insurance Complaint Ratio = C- (1.06)
2014 home insurance premium = $78,548,542
2013 Home Insurance Complaint Ratio = B (.13)
2013 US home insurance premium = $83,909,353
2012 Home Insurance Complaint Ratio = B (.74)
2012 US home insurance premium = $88,638,836
NGM Insurance Company is the flagship carrier of Main Street America Insurance Group, and it’s the Main Street America subsidiary insuring the most homes. NGM Insurance Company is available, through independent insurance agencies, in many states across the USA. NGM Insurance Company has an inconsistent homeowners complaint history from 2012 to 2014, with its number of home insurance complaints slightly higher than average in 2014, much lower than average in 2013, and somewhat lower than average in 2012. The homeowners insurance market share for NGM Insurance Company has decreased each year, which may be a sign NGM Insurance Company does not have competitive home insurance rates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = C (1.13) 2
2015 US home insurance premium = $17,705,152
2014 Home Insurance Complaint Ratio = W (2.54)
2014 home insurance premium = $18,156,227
2013 Home Insurance Complaint Ratio = W (3.50)
2013 US home insurance premium = $18,953,221
2012 Home Insurance Complaint Ratio = W (1.62)
2012 US home insurance premium = $20,336,438
Austin Mutual Insurance Company is available in the states of Arizona, Idaho, Illinois, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington and Wisconsin. Austin Mutual Insurance Company insures many more homes than it insures personal use autos & trucks, which may mean its home insurance rates are more competitive, compared to the competitiveness of its auto insurance rates.
Austin Mutual Insurance Company has a consistently worse than average home insurance complaint record each year from 2013 to 2014, with its number of home insurance complaints in its worst year during this period at 350% of the industry average. The home insurance market share for Austin Mutual Insurance Company has remained about the same from 2013 to 2014, so its not likely to have the best deal for low homeowner insurance rates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = C (1.15) 1
2015 US home insurance premium = $8,642,526
2014 Home Insurance Complaint Ratio = C (1.03)
2014 home insurance premium = $8,960,625
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $10,182,602
2012 Home Insurance Complaint Ratio = W (2.60)
2012 US home insurance premium = $9,478,801
Main Street America Assurance Company is available in most of the US states on the east coast. However, the home insurance market share for Main Street America Assurance Company is much smaller than its auto insurance market share, and it has few homeowners insurance customers.
Main Street America Assurance Company has an inconsistent home insurance complaint history from 2012 to 2014, but due to its very small market share, only one home insurance complaint in 2014 resulted in a home insurance complaint ratio at 3% higher than the industry average. Of greater concern, is the three home insurance complaints Main Street America Assurance Company received in 2012, but I don’t think these complaints in that one year are enough to expect worse than average claims or service from Main Street America Assurance Company.
The homeowners insurance market share for Main Street America Assurance Company decreased from 2013 to 2014, which may be a sign Main Street America Assurance Company does not have competitive home insurance rates.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = B (0) (No complaints)
2015 US home insurance premium = $1,726,805
2014 Home Insurance Complaint Ratio = W (4.42)
2014 home insurance premium = $2,087,945
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $2,350,901
2012 Home Insurance Complaint Ratio = W (3.85)
2012 US home insurance premium = $2,134,636
Grain Dealers Mutual Insurance Company is available in the states of Indiana, Mississippi, North Carolina, Oklahoma, Tennessee and Virginia, although it has very few home insurance customers. The very small & slightly decreasing home insurance market share for Grain Dealers Mutual Insurance Company may be a sign it does not have competitive home insurance rates.
Grain Dealers Mutual Insurance Company has an inconsistent home insurance complaint history, based of its home insurance complaint ratios from 2012 to 2014, but Grain Dealers Mutual Insurance Company has so very few homeowners insurance customers, it results in very high complaint ratios when it has only one or two complaints in a year. Grain Dealers Mutual Insurance Company had only one auto insurance complaint each year in 2012 and 2014, so I would not use its home insurance complaint ratios in these years to make a reliable judgement against the quality of its home insurance customer or claims service.
B = Better than Average C = Average W = Worse than Average
Main Street sold this subsidiary to Enstar in 2017 and it has not been selling new policies for several years now. As of 2019, this subsidiary no longer seems to exist.
2014 Home Insurance Complaint Ratio = B (0) (No complaints)
2014 home insurance premium = $2,288,653
2013 Home Insurance Complaint Ratio = B (0) (No complaints)
2013 US home insurance premium = $2,230,263
2012 Home Insurance Complaint Ratio = B (0) (No complaints)
2012 US home insurance premium = $1,265,114
Great Lakes Casualty Insurance Company is available only in the state of Michigan, but it has very, very few home insurance customers, and its home insurance market share is tiny, compared to its share of the Michigan auto insurance market.
Great Lakes Casualty Insurance Company had no home insurance complaints from 2012 to 2014, and you can’t get a better complaint record than no complaints. However, Great Lakes Casualty Insurance Company may not have competitive home insurance rates, based on its very few home insurance customers, and much larger base of auto insurance customers not insuring their houses, condos, or apartments with Great Lakes Casualty Insurance Company.
B = Better than Average C = Average W = Worse than Average
2015 Home Insurance Complaint Ratio = W (6.92) 2
2015 US home insurance premium = $2,877,852
2014 Home Insurance Complaint Ratio = W (3.17)
2014 home insurance premium = $2,913,398
2013 Home Insurance Complaint Ratio = W (3.57)
2013 US home insurance premium = $3,095,107
2012 Home Insurance Complaint Ratio = B (0) (No complaints)
2012 US home insurance premium = $3,055,592
Although Old Dominion Insurance Company is the Main St. America subsidiary with almost the largest US auto insurance market share, it insures very few homes. Old Dominion Insurance Company offers home insurance primarily in the state of Georgia.
Old Dominion Insurance Company has an inconsistent home insurance complaint history, based of its home insurance complaint ratios from 2012 to 2014, but it has so very few home insurance customers, it results in very high complaint ratios when it has only one or two complaints in a year. Old Dominion Insurance Company had one home insurance complaint each year in 2013 & 2014, so I would not use its home insurance complaint ratios to make a reliable judgement about its customer or claims service.
5. Main Street America Insurance Review Summary
Here’s my summary to give you the bottom line on the customer service & rates for Main Street America Insurance, to see if it performs better than average, average, or worse than average.
Main Street America customer & claims service for auto insurance, as measured by its 2012-2014 complaint record for its largest subsidiaries:
Average
Main Street America customer & claims service for homeowners insurance, as measured by its 2012-2014 complaint record for its largest subsidiaries:
Average
How does Main Street America Insurance compare to major auto & home insurance companies, like State Farm, Allstate, Nationwide, GEICO, Progressive, and others? Compare Main Street America with over forty other companies at my review here.
AM Best Financial Strength Rating for the Main Street America companies:
“A” (Excellent) (third highest rating)
JD Power Auto & Homeowners Insurance Claims & Customer Satisfaction Ratings:
Main Street America is not rated in any recent JD Power insurance studies.
Main Street America Homeowners & Car Insurance Rates
For pricing, the most reliable way to know if Main Street America has high or low rates, is to conduct your own pricing survey, by obtaining price quotes from all the leading insurance companies in your state, to find the best company for you. However, a recent rapid increase or decrease in market share may indicate whether a company has higher or lower insurance rates for at least some people applying for auto or homeowners insurance.
If you look at the annual auto insurance premiums for the Main Street America subsidiaries in section #3 of this review, their auto insurance market share has remained flat or decreased from 2013 to 2014, which may indicate the Main Street America subsidiaries no longer have competitive auto insurance rates. However, the new lower priced auto insurance program being launched by Main Street America may make the company competitive with the major US auto insurers, so if if you are in Virginia or another state where the new auto insurance program is available, you should see what Main Street America can do for you.
If you look at the annual home insurance premiums for the Main Street America subsidiaries in section #4 of this review, they all have flat or decreasing home insurance market share from 2013 to 2014, which may indicate the Main Street America subsidiaries no longer have competitive homeowners insurance rates.