Northwestern Mutual Review: JD Power Life Insurance Customer Satisfaction Ratings

This review will analyze the JD Power ratings & numerical scores for Northwestern Mutual in the annual JD Power life insurance customer satisfaction studies for 2014 & 2015, to see if its JD Power ratings truly reflect the quality of the claims & customer service for the company and how Northwestern Mutual compares to major competitors, like State Farm, Prudential, and Metlife.

Choosing an insurance agent: Experience is not expertise

In my last blog post, I wrote how you should choose an agent with enough experience to be competent. More than 2 years is enough, but 5 to 10 years experience is preferable. Anything more than 10 years is not relevant. But experience does not guarantee expertise.

True expertise is hard to find. I have always been surprised how little your average, experienced & successful agent knows about the products they sell, or how much bad information they can provide to their customers & prospective customers. Continue reading