2014 JD Power Life Insurance Customer Satisfaction Ratings

This year, JD Power added life insurance company satisfaction ratings to its annual 2014 U.S. Household Insurance Study, in addition to rating the major companies selling renters & homeowners insurance, including the “bundling” experience of buying property insurance from auto insurance companies, like Progressive & GEICO. I’m glad to see JD Power finally rate life insurance companies, but the wise life insurance consumer should read this review of these latest customer satisfaction ratings for many of the major life insurance companies in the USA, and resist the urge (and make the mistake) of thinking the highest rated companies will have the best rates, service, and life insurance policy for them. I use my insurance experience and knowledge of the life insurance market to critique these JD Power life insurance company ratings, and show you the smart way to use this information to make better life insurance decisions for you. Continue reading

2014 JD Power Homeowners Insurance Customer Satisfaction Ratings: Best & Worst Companies

JD Power released its 2014 US Household (Home & Renters, and starting this year, life insurance) Insurance & Bundling Customer Satisfaction Study last month. Although I think the annual JD Power customer surveys are useful, as an objective measure of auto, home, or life insurance company customer satisfaction, the power circle ratings used by JD Power to rate each insurance company, can be misleading about the real quality of the companies surveyed. This review & analysis of the numerical scores for the home & tenants insurance companies surveyed in the JD Power 2014 US Household Insurance & Bundling Customer Satisfaction Study will let you know the best & worst companies, and which companies, in spite of higher ratings, are really performing close to average, or about the same as lower rated companies. Continue reading

New York Car Insurance Reviews 2014: 20 Major Companies, their Complaint Records & Ratings

This review will show you the twenty companies insuring the most cars in New York, and ranking & rating them from best to worst, based on their national complaint statistics for 2011, 2012, and 2013, gathered by the National Association of Insurance Commissioners. Many people fail to check the complaint records of their car insurance companies, and are unaware of all the major companies selling car insurance in their state. The information I provide in this review not only helps you determine if your car insurance company has a good or bad customer complaint record, it helps you know about the other leading companies, so you can shop for lower rates and better service. Continue reading

Maine Auto Insurance Reviews 2014: Complaint Ratings & Rankings for 22 Top Companies

This review will show you the twenty-two companies insuring the most cars in Maine (companies with at least 1% of the Maine auto insurance market or more), and ranking & rating them from best to worst, based on their Maine auto insurance complaint statistics for 2012 and 2013. Many drivers fail to check the complaint records of their car insurance companies, and are unaware of all the major companies selling car insurance in their state. The information I provide in this review not only helps you determine if your car insurance company has a better or worse than average customer complaint record with the state, it helps you know about the other leading companies in Maine, so you can shop for the best combination of rates, coverage and service. Continue reading