Mutual of Enumclaw is a regional insurance company headquartered in Enumclaw, WA., selling auto, home, & other types of property & casualty insurance in the states of Arizona, Idaho, Oregon, Utah & Washington through independent insurance agencies located in communities throughout these states. Mutual of Enumclaw has been included in the annual JD Power US auto insurance customer satisfaction study for the Northwest region in 2013 & 2014, but many people living in the states where its available — particularly in Utah and Arizona, where it has more recently become available — may be unaware of Mutual of Enumclaw as an option for their car or home insurance.
This review analyzes the JD Power customer satisfaction ratings, AM Best financial strength ratings, and the most recent three-year home & auto insurance customer complaint records for the Mutual of Enumclaw companies, and compares them with major competitors like Allstate, State Farm, GEICO, Nationwide, Safeco, American Family, & Farmers. If you don’t want to read the entire review, you can skip to my review summary at the end (Section #6), to find out if my analysis concludes the auto & home insurance customer service & claims handling by Mutual of Enumclaw is below average, average, or above average. Reading this review will help you decide if Mutual of Enumclaw is a good choice to insure your car, home, or provide for your other insurance needs. Continue reading